Novotel Swan Valley Vines Resort

Novotel Swan Valley Vines Resort 4 stelle

Giudizio clienti (Valutazione ALL) 4.3/5 1.051 recensioni

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I plus dell'hotel

  • Camere moderne e ariose, WIFI, TV via cavo

  • Due campi da golf di livello agonistico a 18 buche

  • Campi da tennis e da squash, centro fitness

  • Abbondante colazione a buffet, pasti à la carte

  • 5 versatili spazi per eventi con illuminazione naturale

Hotel approvato ALLSAFE

Posizione dell'hotel

Novotel Swan Valley Vines Resort

Verdelho Drive, Not applicable, Not applicable
6069 THE VINES
Australia

  • NOVOTEL VINES SWAN VALLEY:  Gt Northern High West Swan Road

  • In aereo

    PERTH A 25km / 15 miglia

  • In auto

    GREAT NORTHERN A 3km / 1,88 miglia

  • In treno

    GUILDFORD A 12km / 7,5 miglia

  • In treno

    MIDLAND A 15km / 9,38 miglia

Coordinate GPS:-31.766073, 116.00593

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sintesi
In sede
  • Piscina
  • Parcheggio
  • Ristorante
  • Hotel ad accesso con sedia a rotelle
  • Benessere
  • Aria condizionata
  • Wifi
  • Colazione
  • Bar
  • Sale riunioni

Le nostre sistemazioni

Spaziosa, di linea moderna e adattabile, la camera Novotel è perfetta per ogni esigenza.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.3/5  1.051 recensioni

Giudizio TripAdvisor  3.5/5  1.160 recensioni

Unhelpful, rude staff member

Punteggio Tripadvisor 3.0/5

Lis_spore In famiglia - Recensione certificata TripAdvisor

Was really appreciative of all the staff especially Peter, who were very helpful. Then on the last day met Lee who was super unfriendly and even rude - my ‘good morning’ was not returned, and I’d greeted her not once, but twice. Then was straight up unhelpful when I asked for a slightly late check out. Plain no - ‘room has someone checking in’ when hotel is obviously very low on occupancy(so why do they need that particular room??). Most hotels would at least allow an hour of extension in such a case, but no not her. And check out time is a very early 10am!

Dear Lis_spore, Thank you for the time spent to review our hotel. I'm sorry you did not find our staff member helpful in relation the request for a late check out, we are currently at a higher occupancy due to conference and events. We pride ourselves on our customer service try and assist with all hotel guests requests where possible. Although our checkout is at 10am there are resort facilities that the many guest utilise such as the minigolf course and dining options after check out. Kind Regards, Edith Smyth Assistant Manager

Tired and Grotty

Punteggio Tripadvisor 2.0/5

Robin T In famiglia - Recensione certificata TripAdvisor

I was excited to be booking a 3 bedroom apartment at the vines to celebrate a milestone birthday with family. On arrival was directed to the 10th tee apartments which were a mix of residential and guests bit weird I thought. Lounge looked like it was from another era not in a good way and there was a used dummy under the cushions. It didn't look like it had been cleaned in the last 5 years. Outside table and patio not cleaned. Apartment had a rank smell. Rubbish was supposed to be collected outside the door each day. It remained there the whole time we were. On the good side room service breakfast and restaurants great just very disappointing to pay premium price for such a rundown apartment

A perfect retreat

Punteggio Tripadvisor 5.0/5

alisonbguernsey Recensione certificata TripAdvisor

A wonderful resort, waking up to birdsong rather than traffic. Comfortable rooms, good facilities. It's great to walk the gof course and see hundreds of kangaroos at dusk. The town of Ellenbrook is close by for shopping and restaurants.

Lovely stay

Punteggio Tripadvisor 5.0/5

Karen R In coppia - Recensione certificata TripAdvisor

My Husband and I spent a night at the Vines recently so he could play a game of golf with some work colleagues. Due to his tee off time we arrived a few hours before official check in time but were delighted to find our room was ready. The reception staff were lovely, helpful and very welcoming. We had a lovely King Executive room which was massive and had a lovely view over the Wedding Ceremony Gardens from our balcony. We could see some of the golf course and the occasional kangaroo beyond the gardens. The bathroom was also large, modern and clean and it had a free standing bath. My one very small negative comment is the towels could have been a bit bigger and thicker. Our bed was very comfortable and the pillows were lovely too. After golf we had dinner at Muscats Restaurant where the food was very delicious and the service was amazing - very friendly, helpful yet professional. After a great nights sleep we indulged in breakfast in Muscats Restaurant which had a pleasant amount of choice buffet style and the added bonus of being able to order eggs to your liking. Checkout was easy - different staff encountered but just as friendly as the check in staff. We have stayed in Hotels all over the world and I am pleased to say we enjoyed our stay at The Vines - albeit a short one.

Apartment very Dirty

Punteggio Tripadvisor 2.0/5

593angelaj Viaggio con amici - Recensione certificata TripAdvisor

Apartment in need of a thorough clean. Bathroom floor dirty. Used a damp tissue to wipe over one of the tiles and it was dirty. Light fixture over table very dusty and greasy. Skirting boards very dusty. Window ledge on staircase was full of debris. En-suite had debris on the floor and in the bathtub. Too many other things to mention. Assistant manager came and was completely disinterested. Did not walk around and take note of everything. Asked us to put in a report the next day. Certainly would not recommend. A pity because the apartment is quite nice. Oh and the whole place had a stale smell to it.

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 186 recensioni 9.1/10 Posizione
  • 716 recensioni 7.4/10 Camera
  • 538 recensioni 7.3/10 Servizio
  • 28 recensioni 3.5/10 Internet
  • 298 recensioni 5.5/10 Cibo
  • 283 recensioni 8/10 Comfort
  • 276 recensioni 5.4/10 Pulizia
  • 158 recensioni 6.8/10 Colazione

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