Novotel Perth Murray Street 4,5 stelle

Giudizio clienti (Valutazione ALL) 4.2/5 2.447 recensioni

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Novotel Perth Murray Street - Image 1
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388 Murray Street, Street, 6000 PERTH, Australia

Descrizione

I plus dell'hotel

  • Rimanete connessi con il WIFI gratuito ad alta velocità.

  • Sistemazione e colazione gratuite per i bambini.

  • Passeggiate fino a RAC Arena, Elizabeth Quay e Perth Central Business District.

  • Piscina all'aperto e palestra.

  • La pluripremiata Keishi Day Spa

Le nostre sistemazioni

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Posizione dell'hotel

Novotel Perth Murray Street

388 Murray Street, Street
6000 PERTH
Australia

Coordinate GPS:-31.95098, 115.85477

Telefono
Fax +61 8 6317 9358

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Ristorante
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.2/5  2.447 recensioni

Giudizio TripAdvisor  3.6/5  136 recensioni

Worst customer service

Punteggio Tripadvisor 1.0/5

Devy K Recensione certificata TripAdvisor

As someone who frequently stays at 5-star hotels, I can confidently say that the reception service at Novotel Perth Murray Street is at most 1-star quality. Upon arrival, we greeted the receptionist with a warm hello, yet she couldn’t even respond. Instead, she continued staring at her computer screen, completely ignoring us. There was no other guest being served before we came—her desk was free—yet she didn’t acknowledge us at all. When she finally spoke to us, she barely made eye contact, kept looking at her screen, and did not smile even once. Maybe she was having a bad day, but at a 4-star hotel, that is simply unacceptable. Unfortunately, We had mistakenly booked for the 15th of March instead of the 16th (a late-night booking at 11:37 PM, clearly an honest mistake). Since we obviously didn’t check in on the 15th, the room remained unused. Instead of listening and trying to assist us, the receptionist kept repeating the mistake like we were being scolded. We weren’t asking for special treatment—just a bit of understanding and basic hospitality. When we asked if anything could be done, she just kept arguing rather than offering a solution. The attitude was almost like: “It’s your mistake, not our problem—deal with it.” We requested to speak to a manager, who was at least more polite and professional, but still ultimately unhelpful. He admitted that the hotel was not fully booked at the time, yet still refused to accommodate us for the night. Instead, he offered a discounted rate for another booking. His excuse? “The system won’t allow it.” Let’s be honest—that’s complete nonsense. But fine, we also accept our mistake for booking for the wrong day. The result is We were left with no room for the night. The lack of flexibility, empathy, and professionalism made this the worst hotel experience I’ve ever had. As someone who works in the service industry, I know that customer service is about solving problems, not creating more. Novotel Perth Murray Street failed at that completely. I will never stay at a Novotel again and would strongly advise others to avoid this location if you expect even basic hospitality. A Message to Senior Management: If a senior hotel manager is reading this, please humbly accept our feedback: the receptionist who sits second from the right corner on 16th March at 6pm, either should not be working in this industry, or she urgently needs further training. A smile, a simple “hello,” and basic eye contact are the easiest things she could do to make guests feel welcome. I’m sure they teach this on the very first day in hotel school. I strongly encourage you to review your CCTV footage for further investigation. Her lack of professionalism and hospitality is not just a bad experience for us—it reflects poorly on Novotel’s standards as a whole.

Average Novotel, great location.

Punteggio Tripadvisor 3.0/5

elddewt Recensione certificata TripAdvisor

Stayed for two nights at the Novotel in Perth. Easy to get to from the train station, about a 10 minute walk pasts lots of shops, bars and cafes. 35 minutes in all by train from the Virgin Australia terminal to the hotel, probably quicker than a taxi or uber. In a very good location for the Arena, shopping, or sightseeing. Perth Mint is a 10 minute walk away. Large and airy lobby. We had a very friendly Spanish receptionist. Room on the 4th floor was a good sized double, large bathroom and ample drawers/wardrobe space. Had a good view of buildings. Air con good brilliant, but kept making a ticking noise overnight. The shower pressure was just awful, to use the ‘saving water’ line is just poor. They have put in the restrictors in the showers heads. If you take some pliers with you, you can take these out. Apart from that, the bed was very comfy, I had foam pillows for allergies and these were comfortable. Big TV on wall and a minibar that was empty apart from some UHT milk. To pay $600 for two nights and not even get a stocked minibar was disappointing. No paperwork, menu, info folders or even a pen and pad in the room, was a bit unusual. Bar is in the lobby, good selection of drinks, went to the hotel restaurant and this doubles for breakfast in the am. Bar is Asian food, not a big menu, just like bites. Staff were friendly and it wasn’t expensive. Pool is on the 10th floor, heated and about 20metres long by 5, not very many loungers/comfy seating (first come first served) bar area up here, but wasn't open, even though the hotel was full as the opening of the Kylie Minogue’s world tour was starting here. Somyou had to order with restaurant, and fair play they would bring it up. They were up and down like a yoyo. Saturday/Sunday rates I suppose the local Management not wanting to pay. Gym seemed a good size, but couldn't find the Sauna. The beauty place was closed when we went there. I would stay here again, most staff we saw in the lobby never greeted you with a smile, just treated you like a number. However, its a chain hotel and they were busy. Qatar Airlines and Singapore Airlines crew stay here, so it must be good enough for them. Just my fair review of a Accor Silver member.

Pleasing and comfortable stay overall

Punteggio Tripadvisor 5.0/5

pusheen2025 Da solo - Recensione certificata TripAdvisor

The immaculate room service, generous service from two receptionists, amazing steam room/sauna, spacious interior were the highlights. However, the things Novotel needs to improve on are: -clarity of comms: $100 deposit per day needs to be stated -design of aircons: unable to select fan speed and no manuals on how it works is confusing to some -pool temperature: in summer it doesn’t need to be heated.

Ottima posizione e hotel notevole

Giudizio clienti 4.5/5

Mirko Coppie - Avvisi confermati di ALL

Situato in pieno centro. Parcheggi vicinissimi a disposizione. Vicino a negozi, ristoranti e attrazioni. Camera ben fatta e con tutte le cose fondamentali a disposizione. Personale sempre disponibile. Spa e piscina oltre al bar.

Signora / Signor V., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Novotel Perth Murray Street. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signora/ Signor le porgiamo cordiali saluti. Novotel Murray Street

Buona posizione

Giudizio clienti 4.0/5

Anonimo Coppie - Avvisi confermati di ALL

Albergo tranquillo, buona posizione

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 1.663 recensioni 9.3/10 Posizione
  • 2.105 recensioni 6.9/10 Camera
  • 1.804 recensioni 7.2/10 Servizio
  • 24 recensioni 7.9/10 Internet
  • 882 recensioni 5.7/10 Pulizia
  • 685 recensioni 6.9/10 Colazione
  • 449 recensioni 6.3/10 Piscina
  • 419 recensioni 8.8/10 Atmosfera

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Prezzo a partire da, per 1 notte per 1 persona nella categoria di camera mirata al prezzo, servizi aggiuntivi esclusi, colazione esclusa. Corrisponde al prezzo pubblico più basso comprensivo di tutte le tasse (Potrebbe essere richiesto il pagamento di alcune tasse aggiuntive all'arrivo in hotel (ad esempio, la tassa di soggiorno) in base alla normativa locale vigente.) per la sistemazione in questione, trovato oggi sul sito https://all.accor.com/, per un soggiorno di una notte nei prossimi 20 giorni. Variabile a seconda del periodo e della disponibilità. Il prezzo è garantito solo al momento della prenotazione. La prenotazione (all'estero) è pagabile nella valuta del Paese in cui si trova l'hotel. È garantito solo l'importo confermato al momento della prenotazione nella valuta del Paese in cui si trova l'hotel. L'eventuale stima indicata della conversione nella valuta del cliente non ha valore contrattuale. Al momento del pagamento, la banca può addebitare al cliente costi bancari o commissioni di cambio.