Novotel Perth Murray Street

The only thing this hotel had going for it was the comfy beds. Was told on arrival I couldn’t use the digital credit card I had on my phone as they had to physically see one. But if I had paid on the net it wouldn’t have been an issue. Room service was 45 mins late and called twice to follow up. It said hot chips unavailable but yet when we went downstairs they were serving hot chips. TV didn’t work. And when we went to check out was almost charged for room service and had to prove I paid for the meal I ordered.

My daughter and I stayed for 7 nights. Being an original Perthite, now living interstate, I wanted to show her Perth and it’s surrounds the way I used to see it. That was via public transport and of course good old foot work. That’s why we chose this hotel. Near to public transport, food, shopping and entertainment. We found this hotel affordable, clean and tidy and being newer, the beds are so comfy. The staff have been most helpful and we will definitely stay again.

Would not answer the phone for a booking. Once, I heard a lady's voice complaining about something, obviously didn't know she'd picked up. When I said 'hello hello', I was hung up on. Then never answered for the next 20mins. Is this a hotel that WANTS business? Ocean Beach Hotel just got our business!

(+) Room is clean and well maintained (+) Front desk staff are really helpful and friendly. (+) Check-in and check-out were easy and fuss-free (+) Excellent location, walking distance to shopping, leisure and entertainment areas as well as the train station (-) Uncomfortable beds that sag with your body weight. Beds are also on wheels/castors, so they move around with the slightest push. Pillows were just flat. (-) You’ll be lucky if you can get the housekeeping to answer your calls. They don’t call back either, even when you choose for automatic call-back (-) No bottled water (-) If you drive, parking will be a hassle because you’ll have to park at the Wilson Parking Citipark (directly across the hotel) and pay AUD$28 per day (Sept ‘22 rates).

We stayed here three nights, the room was excellent the service was even more excellent and the staff very helpful, accommodating and friendly. The location is also ideal especially since we were interstate travellers and used the free CAT bus which passes the front door of the hotel. We recommend this hotel to anyone travelling from interstate.