Novotel Perth Murray Street 4,5 stelle

Giudizio clienti (Valutazione ALL) 4.2/5 2.793 recensioni

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Descrizione

I plus dell'hotel

  • Rimanete connessi con il WIFI gratuito ad alta velocità.

  • Sistemazione e colazione gratuite per i bambini.

  • Passeggiate fino a RAC Arena, Elizabeth Quay e Perth Central Business District.

  • Piscina all'aperto e palestra.

  • La pluripremiata Keishi Day Spa

Le nostre sistemazioni

Prenota questo hotel

Posizione dell'hotel

Novotel Perth Murray Street

388 Murray Street, Street
6000 PERTH
Australia

Coordinate GPS:-31.95098, 115.85477

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Ristorante
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.2/5  2.793 recensioni

Giudizio TripAdvisor  3.6/5  138 recensioni

Novotel Murray Street

Punteggio Tripadvisor 5.0/5

marinay833 In famiglia - Recensione certificata TripAdvisor

A truly disappointing stay. Don't stay here.

Punteggio Tripadvisor 1.0/5

VickyH2400 Recensione certificata TripAdvisor

Dear VickyH2400, Thank you for taking the time to share your detailed feedback following your recent stay with us. I truly empathise with your experience and am genuinely sorry to hear that it fell short of your expectations, especially after what must have been a long journey. Please accept my heartfelt apologies for the discomfort you experienced regarding the room and bedding, as well as the oversights in housekeeping and the disappointing breakfast service. This is not the standard we strive to uphold, and I’ve personally shared your feedback with our leadership team for immediate attention and improvement. I can understand how disappointing it must have been not to enjoy pool access or to receive the recognition you deserved as an Accor member, both of which should have been seamless parts of your stay. We are also reviewing our communication regarding incidental deposits and amenities to ensure everything is clear and transparent moving forward. Your feedback is incredibly valuable to us and will directly inform the retraining and improvements we are already working on. If your travels bring you back to Perth, we would be delighted to have the opportunity to restore your faith in us and provide you with the exceptional experience you deserve. Warm regards, Vinay Mandava Hotel Manager Novotel Perth Murray Street

Worst customer service

Punteggio Tripadvisor 1.0/5

Devy K Recensione certificata TripAdvisor

Dear 842devyk, Thank you for taking the time to share your feedback about your recent stay. I am truly sorry to hear about your experience and completely understand the frustration you felt regarding the service you received. Your satisfaction is very important to us, and I appreciate you bringing this to my attention. It is disheartening to learn about the lack of acknowledgment during your check-in and the difficulties you encountered with your booking. This level of service does not align with the warm hospitality we strive to provide. While we have systems and policies in place to guide our operations, I firmly believe they should never overshadow essential qualities such as kindness, understanding, and effective problem-solving, especially when genuine mistakes occur. I want to inform you that I have already discussed this matter with our Rooms Division Manager, and he has addressed it directly with the team members involved. Your feedback is invaluable, and we will incorporate it into our ongoing customer service training to prevent similar experiences for future guests. I can only imagine your frustration, especially as someone who works in the service industry and understands what great hospitality should feel like. It genuinely concerns me that we left you with such a poor impression. While I completely respect your decision not to return, I would truly appreciate the opportunity to speak with you personally should you wish to discuss this further. Please be assured that your feedback has been heard and is being taken seriously. Warm regards, Vinay Mandava Hotel Manager Novotel Perth Murray Street

Ottima posizione e hotel notevole

Giudizio clienti 4.5/5

Mirko Coppie - Avvisi confermati di ALL

Signora / Signor V., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Novotel Perth Murray Street. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signora/ Signor le porgiamo cordiali saluti. Novotel Murray Street

Buona posizione

Giudizio clienti 4.0/5

Anonimo Coppie - Avvisi confermati di ALL

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 1.741 recensioni 9.3/10 Posizione
  • 2.220 recensioni 7/10 Camera
  • 1.925 recensioni 7.4/10 Servizio
  • 21 recensioni 7/10 Internet
  • 938 recensioni 6.1/10 Pulizia
  • 753 recensioni 6.5/10 Colazione
  • 643 recensioni 7.8/10 Servizi
  • 485 recensioni 6.5/10 Piscina

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