Mercure Perth On Hay 4 stelle

Giudizio clienti (Valutazione ALL) 3.6/5 1.090 recensioni

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Descrizione

I plus dell'hotel

  • Located at the heart of Perth

  • Close to Perth attractions Perth Mint and Kings Park

  • Free city loop bus on hotel doorstep

  • On-site parking

  • Spacious meeting, event and board rooms

Le nostre sistemazioni

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Posizione dell'hotel

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

Coordinate GPS:-31.955858, 115.865691

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Animali non ammessi
  • Ristorante
  • Accessibile con sedia a rotelle
  • Wifi
  • Aria condizionata
  • Colazione
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

HOP & HUDDLE

Hop & Huddle is open for breakfast, lunch and dinner daily. Enjoy a drink and a fresh meal or snack whilst relaxing on the terrace.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  3.6/5  1.090 recensioni

Giudizio TripAdvisor  2.5/5  34 recensioni

Needs improvement.

Punteggio Tripadvisor 3.0/5

ArthurL2131 Recensione certificata TripAdvisor

Their rating of 4 stars should be reviewed. My generous rating would be 3 stars. Reception - staff are short handed. No one around when you need them. Foreign staff need to improve their English. House keeping - bath towels should be change daily. My room towels wasn't changed after 2 days when I have to inform them to change. Chamber maids forgetful. Once left their cleaning cloth at the sink. Room - acceptable clean. No bedroom slippers provided. First night check-in, dresser lighting were missing and also no hot water for bathing. Had to request to change rooms with proper fittings and functional hot showers. Bàthroom/ toilet - No bidet to clean yourself. Please install bidets for the convenience of your guests. Location - Good. Walking distance to cafes and shopping malls. Hope this feedback will help them improve on service and upkeep of the hotel.

DO NOT STAY HERE UNDER ANY CIRCUMSTANCE

Punteggio Tripadvisor 1.0/5

Gemma F Recensione certificata TripAdvisor

Do yourself a favour and stay anywhere else but this hotel!!! Stole my credit card details from a previous personal trip booking not related to my work trip booking Old and dated hotel Asked me to do the self check in despite having two members of staff at reception Charged me $200 for a late check out that didn’t occur - was refunded but only after having to ring them and my bank to get the money back The customer service was in total disregard of the ACCOR values and principles.

Never Again

Punteggio Tripadvisor 1.0/5

Fifijo S Recensione certificata TripAdvisor

Arrived. no parking No concierge. Disabled lift not working. Had to drag luggage up stairs to reception Reception had limited English. Took card again after I’d paid online. Dirty dark corridors to outdated dissapointing room. Balcony is awful. Plastic mismatched chairs n decor is blurgh! Totally overpriced. Shambolic dark sinister place!

May be called Merxure but still a Travel Lodge

Punteggio Tripadvisor 2.0/5

LiggySydney Per affari - Recensione certificata TripAdvisor

Previously a Travel Lodge rebadged as a Mercure with none of the standards of a Mercure. Rooms are clean albeit very tired. I had a superior room where the bath had so much enamel coming off it you really didn’t want to use the shower. Arrived late at night with no working TV although this was fixed the next day. Reception staff are lovely and friendly. Tanya, coffee were not restocked. The only thing that is modern about this hotel is the front desk uniform and the reception area. The rest unfortunately is a tired 80’s hotel. Could definitely do with a big refurb

Buona posizione, ma hotel molto vecchio

Giudizio clienti 2.0/5

Paolo Azienda - Avvisi confermati di ALL

Utilizzo molto la catena Accor hotel, questo hotel non ha I servizi come tutti gli altri Mercure nel mondo. Colazione scorsa, personale scortese poco attento, check-out alle ore 12.00 senza possibilità di avere le solito 2 ore extra. Camere vecchie bagno molto vecchio con vasca scrostata, bordi bagno e vasca incrostati.

Dear Paolo, Grazie mille per aver condiviso la tua esperienza con noi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. It's concerning to hear about the issues you encountered with our facilities and services. Please rest assured that your comments have been taken seriously, and we will address them with our team to ensure that improvements are made. We value your loyalty to the Accor and regret that we fell short of delivering the standards you've come to expect. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Warm Regards, Stephanie Netto General Manager

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 693 recensioni 8.2/10 Posizione
  • 1.231 recensioni 5/10 Camera
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  • 14 recensioni 7.6/10 Internet
  • 597 recensioni 3.4/10 Pulizia
  • 554 recensioni 5.6/10 Comfort
  • 264 recensioni 2.7/10 Atmosfera
  • 251 recensioni 2.3/10 Servizi

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