The Sebel Swan Valley The Vines 4 Sterne

Note Tripadvisor 4.0/5 217 Bewertungen

The Sebel Swan Valley The Vines - Image 1
The Sebel Swan Valley The Vines - Image 2
The Sebel Swan Valley The Vines - Image 3
The Sebel Swan Valley The Vines - Image 4

Beschreibung

Hotel-Extras

  • Hochwertige, unabhängige Apartments

  • 35 Minuten von Perth entfernt

  • In der Nähe von einigen der besten Weingüter weltweit

  • Zugang zu Pool und Spa, Tennisplätzen, Golfplatz, Restaurants und Bars.

  • Kostenloser Parkplatz auf dem Hotelgelände.

Unsere Unterkünfte

Lage des Hotels

The Sebel Swan Valley The Vines

79 Hermitage Drive
6069 THE VINES
Australien

GPS:-31.765375, 116.012718

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Schwimmbad
  • Parkplatz
  • Restaurant
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • Frühstück
  • Bar
  • 100 % Nichtraucherhotel

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

TripAdvisor-Gesamtwertung  4.0/5  217 Bewertungen

A perfectly okay hotel when you will tour the vineyards in the Swan Valley.

Note Tripadvisor 3.0/5

866kenta Paare - Zertifizierte TripAdvisor Bewertung

We slept 3 nights in this place when we were going to explore the Swan Valley and its vineyards. Prons Nice rooms. With a sitting corner and dining table. Good cleaning. Located within approx. 20 minutes from various wineries. Own terrace with table and chairs. Barbecue area with grill. Quiet air conditioning. Pool open 10:00 Pm Hot pool. Cons Responsive, clearly heard the neighbors when they were talking. Avoid connected rooms. The pool area. Felt like a public bathing area. No toilets at the pool. Lots of children in the pool. No dedicated parking space. When we arrived on 3/3 (Saturday) the parking lot was full.

We really appreciate your feedback and I have noted your cons to pass on to our team. Thank you so much and glad you enjoyed Swan Valley.

Pool area made this a 3 star hotel instead of a 4.

Note Tripadvisor 3.0/5

home2annika Zertifizierte TripAdvisor Bewertung

Stayed here as a couple for 3 nights. We had a difficult time to find the check in arrangement at the Novotel Hotel. Checked in on March 3 by a guy in the 20s. He didn´t give information about anything at all. Not about restaurands pools etc. Had to ask for a map to the wineries and find out everything by ourselves. Room good, except the thin door do the connecting room where we could hear everything the neighbours did. Not nice. Pool area at Novotel hotel a disappointment. Like a public pool with not enough sun loungers and a lot of screaming kids. Not a place to be before 8 pm. They have a warm jacuzzi in the pool as well. Occupied before late in the evening. We loved the kangaroos in the garden and enjoyed our time at the different wineries in Swan Valley. Best service and wine tasting given at Sandalford Estate. Absolutely magnificent winery!!!

Thank you so much for taking the time to make your review. We really appreciate your time and we have taken on board your feedback.

Go elsewhere

Note Tripadvisor 1.0/5

MariazBoys Paare - Zertifizierte TripAdvisor Bewertung

Booked through the Accor program. Upon arrival we tried to check in and walked around for 30 minutes trying to find reception. Tried calling the number which just rang out on several occasions. Ended up at the Novotel across the golf course to be told that’s where check in was. Signage yo reception was incorrect. Room was not very clean, bed uncomfortable and pillows were flat. There were no extra pillows or blankets in the room. Not everyone wants the a/c on at night. The car park is too small, more rooms than car parks. If you arrive later in the evening you will have to park on the main road in the dark. Lighting to the main entry is virtually non existent, we had yo use our phone torches to see where we were going.

Hi MariazBoys, Thank you for your email and I apologise for the inconvenience. I can imagine your frustration trying to check in. Our standard procedure is to send through an email to explain exactly how to check in and to find your room so I apologise once again if this was overlooked. We acknowledge your concerns of the cleanliness and the pillows in the room. We have contacted the property to ensure that each of our apartments have the correct number of supplies. Thank you for your feedback regarding the carpark. We are more than happy to assess the lighting to see if we can make this brighter. We appreciate your review and we hope to be able to welcome you to another one of our properties soon. Warm Regards Resort Services

Lovely but not not very clean

Note Tripadvisor 4.0/5

TracyS333 Familie - Zertifizierte TripAdvisor Bewertung

We stayed 3 nights in a two bed apartment. On arrival our address stated 79 hermitage rd , we arrived to find no reception spent 30 mins on side of the road trying to call resort with no reply’s . We decided to drive into the Novetel reception to ask where we would check in . Only to be told here this is the check in for the Sebel. No signs and the wrong address given . Apartment was fabulous but full of spiders dust and cobwebs ( see pics ) . Then we were told to strip our beds on departure (see pic) At just over $400 dollars a night and not serviced I think expecting your guests to strip the beds is very rude . Lovely resort but terrible house keeping .

Dear TracyS333, Thank you so much for your review; it has identified an issue which we were not aware of, and action has been taken to follow up the comments that you saw in the compendium regarding stripping the room on departure. Our team is just about to release a new online compendium which will be accessed via a QR code allowing timely changes whilst also reducing printing and waste costs associated with these types of documents. It looks as though our team has picked up on this detail in the new version and it should be released to the property within the next 7-10 days. I have followed up with our Reservations Team regarding the street address for your check in and have been advised that a confirmation letter was sent to your email advising of the check in procedure at The Novotel Vines, however I understand that sometimes this type of information can be overlooked and apologise for the inconvenience that was caused. The Vines team continues to work with our pest control company to eradicate the issues in the area associate with spiders and have also been notified of your comments regarding dust. I would like to thank you again for your review and assure you that we will continue to work with all our teams during these challenging times to provide the best product we can, and hope to be able to welcome you to the resort on another occasion. Warm regards Resort Services

Sehr schön, aber abgelegen

Note Tripadvisor 4.0/5

Bjoern79 Paare - Zertifizierte TripAdvisor Bewertung

Das Hotel ist sehr schön und modern. Wir hatten ein Apartment angemietet, welches frische renoviert schien. Es war sehr sauber und hervorragend ausgestattet. Im "Garten" standen öffentliche BBQs zur Verfügung. Die Zimmer sind recht hellhörig, aber kein Straßenlärm o.ä. Man ist hier in jedem Fall auf ein Auto angewiesen, da das Hotel recht abgelegen liegt. WLAN war nicht im Preis enthalten.

Thank you for your feedback regarding the apartments at The Sebel Swan Valley. As you mention the rooms are very well equipped and have been recently refurbished. The location in the Swan Valley is Perth's wine district and many people do drive to the area so they can enjoy the local food and wine the area is famous for. With regards to your feedback regarding WIFI this is something we are working on currently.

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