Mercure Cairns 4,5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 3.8/5 1.034 opiniones

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Mercure Cairns - Image 1
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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

Descripción

Extras del hotel

El Mercure Cairns es ideal para huéspedes en viaje de negocios y ocio y ofrece distintos tipos de habitaciones, desde habitaciones Standard a familiares o con spa. Nos enorgullece prestar un servicio cálido y cordial y un alojamiento cómodo y asequible.

Nuestros alojamientos

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Localización del hotel

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Teléfono
Fax +61 7 4031 2298

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Wifi
  • Aire acondicionado
  • Salas de reunión
  • Instalaciones libres de humos

Piscina

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  3.8/5  1.034 opiniones

Valoración de TripAdvisor  3.5/5  123 opiniones

Amazing Experience

Nota de Tripadvisor 5.0/5

A B Valoración certificada de TripAdvisor

Great Reef. Awesome experience. Amazing service. Friendly staff. Whole family had a good time. Will be back soon. BTW thanks for calling me back to hand me my scuba certificate.

Thank you for your great feedback, we really appreciate it. Regards Matt Juniper

Nota de clientes de Avis 2.5/5

Jorge Y. A. Familias - Comentarios confirmados ALL

Lo que mejor funcionaba era la ducha. La limpieza muy pobre. Había días en que no te hacían ni la cama.

Dear JORGE, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Regards Matt Juniper, General Manager

Very disappointing

Nota de Tripadvisor 3.0/5

BBB_au Valoración certificada de TripAdvisor

As a semi regular Accor user we were very disappointed in this venue. Welcome drinks were from the mini bar. Not acceptable. Yes I know there were Reno's going on. No kettle in the room, despite them providing tea bags. 2 Coffee pods. 1 spoon. Trouble finding how to open the curtains, TV munted. Can't call reception because there was no phone in the room. So had to go to reception for assistance. The girl on duty helped us and did a great job. Breakfast all in the room cost. Go to a separate room for that a "restaurant". All cold options there. No hot buffet. Cooked to order. I am a fussy eater and the 2 hot options on offer were not to my liking. Perhaps an offer of cook to your needs would be a better option. 3 slices of white bread put out. "Long" bread provided. Doesn't fit into the Kmart toaster. Coffee machine producing luke warm coffee, undrinkable. Fittings not maintained. See photo. How this is acceptable to Accor is beyond me. Rest assured we don't recommend it and will send this review to Accor. I am glad we didn't use our free night on this location.

Dear BBB, Thank you for your feedback and I am sorry to see the issues you raised. We will address all the issues you and thank you for bringing these to our attention. I am disappointed to see you were not happy with our breakfast as we have been getting a lot of great feedback on the hot meals available, though I will share your feedback with the breakfast team too. Regards Matt Juniper

Nice place, happy friendly staff.

Nota de Tripadvisor 5.0/5

Peter A Valoración certificada de TripAdvisor

I was there for work so it was a different experience for me than most. The location was perfect though - very close to all attractions and the parking was handy. I found the room quiet and peaceful. The staff were super friendly and I felt very welcome. Cairns is in the tropics so you want a place that's clean and well maintained - this is certainly all of those things. My room and the place in general were spic and span and I would definitely come back.

Dear Peter, Thank you for your positive feedback regarding your recent stay at Mercure Cairns. We are pleased to hear that our location proved convenient for your work and that you found our accommodations to be clean and well-maintained. It is great to know that our team made you feel welcome and that you enjoyed the quiet atmosphere of your room. We strive to create a pleasant experience for all our guests, and your kind words reaffirm our efforts. We look forward to welcoming you back on your next visit to Cairns. Regards Matt Juniper, General Manager

Excelente localização e atendimento!

Nota de Tripadvisor 5.0/5

K6650NCcarlosa En familia - Valoración certificada de TripAdvisor

Excelente localização. Prédio antigo mas no estilo praiano característico do local. Quartos amplos e ótimo entendimento!

Dear Carlosa, Thank you very much for your feedback. We appreciate it. Regards Matt Juniper

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 422 opiniones 8.1/10 Ubicación
  • 750 opiniones 6.1/10 Habitación
  • 621 opiniones 7.7/10 Servicio
  • 86 opiniones 1.2/10 Internet
  • 304 opiniones 4.9/10 Limpieza
  • 238 opiniones 3.4/10 Comida
  • 134 opiniones 6.4/10 Ambiente
  • 125 opiniones 6.9/10 Relación Calidad/Precio

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Nuestros establecimientos cercanos

Todos nuestros hoteles en Cairns

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.