Mercure Cairns 4,5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 3.9/5 913 opiniones

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Descripción

Extras del hotel

El Mercure Cairns es ideal para huéspedes en viaje de negocios y ocio y ofrece distintos tipos de habitaciones, desde habitaciones Standard a familiares o con spa. Nos enorgullece prestar un servicio cálido y cordial y un alojamiento cómodo y asequible.

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Localización del hotel

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Restaurante
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

CASTAWAY

En Castaways disfrutará de una deliciosa cocina australiana moderna con especial hincapié en especialidades regionales y marisco capturado en la zona, en un ambiente relajante con vistas a la piscina y los jardines tropicales.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  3.9/5  913 opiniones

Valoración de TripAdvisor  3.5/5  97 opiniones

Not a Good Experience

Nota de Tripadvisor 2.0/5

George M Valoración certificada de TripAdvisor

I stayed here last week. To be frank, I cannot recommend this hotel. Here are my observations: The GOOD Room was large and clean (except for a small cubic zirconia on table -- where did that come from?) Bed was comfortable with nice linen. Bathroom was nice (but no bathtub) Good size TV. Staff were friendly and helpful -- none of the under was their fault. WIFI worked without problem. The BAD: Elevator was being renovated so had to use some truly shabby stairway with a mysterious block of wood nailed to the bannister. View from room -- garbage containers, dirty laundry, broken/disused furniture, staff smoking and using phones. Very dim lights in room. Lack of power points. They were very well hidden under bed side tables or in unsuitable places (waist height right next to door). Lobby coffee machine out of order. Cheap renovation of room -- linoleum was simply laid over a small step. giving a very lumpy and unsightly appearance. Check out required the use of a different and distant stairway (the shabby one was closed without notice) that forced us to leave the building and re-enter from the street, all the time lugging suitcases. This is not an expensive hotel, but neither is it a cheap one. They need to do better for the prices being charged.

Disappointing for a Mercure branded hotel

Nota de Tripadvisor 2.0/5

KarenB8130 En pareja - Valoración certificada de TripAdvisor

On the positive the hotel is in a good location. Unfortunately it misses the mark of being a good standard that would be expected when booking mercure. The odd numbered rooms on the lower floor face onto a concrete wall which makes the room dark. There is no outlook at all. This needs to be made clear on the website. The bathroom is small and difficult to open the door and close it behind without a squish. The power socket next to the sink in the bathroom was insecure and wobbly. Overall the room was a good size with room for a family if needed. The floor has a slope on part of it - possibly a small step that has been removed. The restaurant isn't open all day and dinner is a basic menu. However there are a good many eateries nearby so this isn't a problem. Noise was an issue. There was noise like an industrial vacuum from the next door business. I think it could be a car valet place? During the night we could hear footsteps on the floor above, and a lot of animal squeaks - either bats or rodents - not likely birds. We were not disturbed by the maintenance that was happening on the elevator. In summary, we used this hotel because it was part of the Accor Hotels medium range. However there appears to be a number of rooms that don't come up to that spec and I do not feel this is reflected in the room rate where there are other hotels nearby at a similar rate for better value.

Retirement 2024

Nota de Tripadvisor 4.0/5

Beth S En pareja - Valoración certificada de TripAdvisor

So the check in was very easy. They are in the middle of updating/upgrading their elevator so the bus guy carried our luggage up 3 flights to our room. It didn't matter to us due to the elevator situation, we had to walk the detour but may be bothersome to others. The breakfast was very good. Many options to choose. The front desk associates were very helpful and knowledgeable.

Pongo un 1 porque no existe la puntuacion 0....

Nota de clientes de Avis 0.5/5

Felipe Familias - Comentarios confirmados ALL

Un desastre! Desde el momento de la llegada hasta la retirada increiblemente el servicio fue empeorando.. Ire detallando mas adelante para que les sirva de feedback.

Estimado Felipe, Gracias por tomarse su tiempo para contarnos su experiencia en Mercure Cairns. Nos disculpamos sinceramente por los inconvenientes que haya enfrentado durante su estadía. Ciertamente valoramos a nuestros miembros y lamentamos que se haya sentido no reconocido. Nos aseguraremos de que estos problemas no vuelvan a ocurrir. Además, has mencionado sobre la lavandería. Nuestro servicio de lavandería es autogestionado. Lamentablemente no ofrecemos servicio de lavandería gratuito. Debes usar tus monedas para obtener el servicio. En cuanto al café, no cobramos por el café en la habitación. Como miembro platino, recibirá dos botellas de agua de cortesía a su llegada. También tienes la opción de rellenarlo desde el dispensador de agua que hay en la planta de grupos. El corte de agua fue inesperado. Hicimos todo lo posible para que todo volviera a la normalidad, pero fue una licencia importante. Fue entonces cuando le informamos con una carta que si desea mudarse, estaremos encantados de ayudarle. Sin embargo, nuevamente nos disculpamos por los comentarios mencionados a continuación. Nuestro equipo tomará todas las medidas posibles para solucionarlo. Esperamos darle la bienvenida nuevamente. S Sincerely, Mercure Cairns Team

More than expected

Nota de Tripadvisor 5.0/5

Sohel S En familia - Valoración certificada de TripAdvisor

After booking the hotel went through the reviews of this place. It was quite shocking to read other reviews pointing out various issues regarding the hotel. If you just need to sleep, trust me its quite nice. Breakfast need a little improvement in terms of spread and beverage selection. There is no view but room is comfortable and quite.

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 414 opiniones 8.2/10 Ubicación
  • 722 opiniones 6.2/10 Habitación
  • 592 opiniones 7.7/10 Servicio
  • 69 opiniones 2/10 Internet
  • 326 opiniones 5.2/10 Limpieza
  • 166 opiniones 5.3/10 Comida
  • 138 opiniones 5.9/10 Relación Calidad/Precio
  • 137 opiniones 5.4/10 Desayuno

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