Mercure Cairns 4,5 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.0/5 588 Bewertungen

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Beschreibung

Hotel-Extras

Das Mercure Cairns ist ideal für Geschäfts- und Freizeitreisende, mit verschiedenen Zimmerkategorien vom Standard-Zimmer bis zu Familien- und Spa-Zimmern. Wir sind stolz auf unseren freundlichen Service und preisgünstige, komfortable Unterkünfte.

Unsere Unterkünfte

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Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australien

GPS:-16.919012, 145.772888

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Schwimmbad
  • Restaurant
  • WLAN
  • Klimaanlage
  • Frühstück
  • Bar
  • Konferenzräume
  • 100 % Nichtraucherhotel
  • Zimmerservice

CASTAWAY

Genießen Sie im Castaways die moderne australische Küche, besonders die regionalen Spezialitäten sowie Fisch und Meeresfrüchte aus der Region. Hier finden Sie eine entspannte Atmosphäre mit Blick auf den Pool und die tropischen Gärten.

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.0/5  588 Bewertungen

TripAdvisor-Gesamtwertung  3.5/5  92 Bewertungen

Comfortable, but....

Note Tripadvisor 3.0/5

the_travel_direction Geschäfts-<br>reisende - Zertifizierte TripAdvisor Bewertung

While the hotel was well presented and rooms adequate in size and comfort the housekeeping was disappointing. One day there was no housekeeping, the mini bar was never restocked during my week stay and the dust behind the door was so thick, I actually thought the paint was missing until I went and looked closely. The tv continued to lose reception so was pointless trying to watch anything, the fire bell rang for 5 mins early one morning but when I went out, nobody else had evacuated and no loudspeaker announcement to advise what was happening and then to top it off, for several nights I had children running up and down the hallway late at night squealing.

Sehr schönes nicht so großes Hotel mit schöner Außenanlage,zentral gelegen

Note Kundenmeinungen 4.5/5

Sabine G. Familien - Bestätigte Mitteilungen ALL

Das Hotel war nicht so groß und wir hatten ein sehr geräumiges Zimmer mit Balkon.Die Außenanlage mit dem Naturpool war sehr schön.Die Lage ist sehr zentral

Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Mercure Cairns Team

Solid average accomodation

Note Tripadvisor 3.0/5

Cat W Zertifizierte TripAdvisor Bewertung

The rooms are clean and the staff friendly enough but this was a disappointing stay for a Mecure. There are only 6 car spots and everyone else has to fend for themselves (including moving cars to avoid time penalties). The restaurant is basic, unable to cope with food allergies so we ate at the Novotel the majority of the time. Both the Novotel and Mecure accepted discount dining for Accor Plus but the Mecure really had no idea of the benefits for a Gold Accor member.

Such an amazing hotel with a lovely outside area

Note Tripadvisor 5.0/5

planetwonderer Zertifizierte TripAdvisor Bewertung

We really appreciated and loved this type of architecture, the whole Queenslander type of look that so represents Far North Queensland. It's so refreshing especially being surrounded by so many large hotels. Our room still had all the modern, large comfy features that makes a great stay. It's positioned in a great spot for cafes and the esplanade too. The breakfast buffet and dinner had lots to choose from and was very tasty in such a lovely, relaxing setting overlooking the pool. All staff we encountered were only too happy to help in any way and tried very hard to make sure we had an exceptional stay. Thank you

Staff Unaware of Accor Limitless Benefits

Note Tripadvisor 3.0/5

harerace Geschäfts-<br>reisende - Zertifizierte TripAdvisor Bewertung

Staff unaware of Accor membership benefits. Gold members get free upgrade on check in and when asking for a King bed room, staff stated that there are no rooms with a king bed, yet when checking their website, you can book a king bed room, go figure !

Dear Harerace, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All our staff are trained on all the types of rooms we have. There might have been a miscommunication as there is a posibility our team mentioned to you all the king bed rooms were fully occupied. We do apologies if this has caused an inconvenience to you. We very much value our members, However the benefit for a room upgrade will only be on availability and not guaranteed. But as a Gold member, we have provided you the rest of the benefits. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns Team

In Partnerschaft mit TripAdvisor

So bewerten andere Internetnutzer unser Hotel

  • 344 Bewertungen 8.4/10 Lage
  • 547 Bewertungen 6/10 Zimmer
  • 454 Bewertungen 7.1/10 Service
  • 47 Bewertungen 2.7/10 Internet
  • 256 Bewertungen 4.6/10 Sauberkeit
  • 113 Bewertungen 6/10 Preis-Leistungs-Verhältnis
  • 95 Bewertungen 7.1/10 Stimmung
  • 95 Bewertungen 5.8/10 Frühstück

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