Mercure Hotel Mildura 4 étoiles

Room was not up to Accor standard. As paid members we received none of our benefits. Room needs a full renovation. Filthy carpet, broken & dirty furniture, a hole in the bathroom door which looked like it had been punched. Stains on bed cushions. Curtains were missing half the hooks so didn't block out light. Fridge froze our salad vegetables had to throw them away. Pillows were tiny & very flat. Good location is about all this hotel has going for it.

The room had a very large dirty water stain in the ceiling above the bed that was just horrible to look at. The carpet was lumpy and oddly uneven underneath with horrible disgusting stains all through it. The door was chipped and broken and had a gap of around 1 inch at the bottom that meant it was open to the hallway, so I could very clearly hear everybody outside the room and presumably they could hear me. The walls had marks everywhere and could really do with a paint. The bathroom decor looked like it had been done with items from Kmart to match the fit out that was from easily the 1980's. Overall very disappointed. There are plenty of places to stay in Mildura that are of this standard, but that's reflected in their price, so you know what to expect. I have a fair bit of business travel planned for Mildura coming up and I certainly won't be going back to the Mercure.

We had recently stayed in a family run motel in Mildura while traveling to our holiday destination. On the way back we decided to spend more (another $100 per night) and enjoy what was expected to be a better ran hotel. That assumption was a mistake!!! Check in while efficient was not engaging, no advice given on how to use the room key to open the door to our room. We booked a 2-bedroom apartment, so our daughter had her own space. The apartment while spacious was poorly maintained, dirty with dust over furniture etc. The room fixtures were of low quality, furniture and paintwork was a mixture of bad choices and band aids trying to cover bad choices. This property is unloved and a ship without a captain. The walls and door frames leading to reception have scuff marks which are a simple fix if someone actually took the time to care. Check out was as inattentive as check in. The person at the desk did not even bother to ask how our stay was and rather than take our key asked us to drop it into a cheap plastic container on his work bench. As mentioned, we stayed in a cheaper family run hotel and had a completely different experience. In short this is a terrible hotel, poorly managed, no care. If you have no expectations this is the place to stay in Mildura. We will never stay in this hotel again!!

Ce mercure de Mildura propose non pas des chambres mais des appartements complets donnant sur le parking "comme un Motel". Le mien faisait deux étages avec 2 chambres, une Salle de bain (wc intégré et douche à l'italienne), un salon, un grand coin cuisine, une buanderie complète pour à peine une centaine d'euros la nuit. Le tout n'était pas super propre mais convenable. Bien placé car permets d'aller à pieds diner dans la rue principale de Mildura sans reprendre la voiture. Je le recommande pour une ou deux nuit de transit ou d'étape en voyage d'affaire. Sans doute pas pour des vacances car il n'a aucun charme, pas de vue et une petite piscine donnant sur le parking.

Grande chambre bien équipée y compris la salle de bain. Décoration originale. Bonne qualité du wifi. Accueil indifférent. Lorsque nous nous sommes étonnés de ne pas recevoir de bon pour la traditionnelle boisson de bienvenue, il nous a été répondu que l'hôtel ne le faisait pas. Etonnant. D'ailleurs aucun des avantages Platinum ne nous a été accordé (même pas une bouteille d'eau). Enfin, il nous a été précisé que pendant les 2 jours de notre séjour, il n'y avait ni restaurant, ni service de petit déjeuner. Inadmissible que dans un Mercure 4 étoiles il n'y ait pas de petit déjeuner.