索菲特阿布扎比可尼基酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 1,748 评论

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Corniche Road East, Capital Plaza Complex, 44966, 44 966 阿布扎比, 阿拉伯联合酋长国

描述

酒店其他优惠

  • 适合商务旅客和休闲旅客的优越位置

  • 在我们的餐厅里，用您的味蕾探索世界

  • 独一无二的外观和内部设计

  • 最先进的会议设施

  • 您可在索菲特水疗中心尽情放松

我们的客房

酒店位置

索菲特阿布扎比可尼基酒店

Corniche Road East, Capital Plaza Complex, 44966
44 966 阿布扎比
阿拉伯联合酋长国

GPS:24.498747, 54.367195

电话
传真 +971 2 813 7799

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  1,748 评论

TripAdvisor 评级  4.5/5  5,606 评论

卓越奖 2024

A Stunning Escape!**

Tripadvisor 评级 5.0/5

Ahmed A 经 TripAdvisor 认证的评论

Luxurious rooms, breathtaking Corniche views, and impeccable service define this gem. Enjoy chic design, a heavenly infinity pool, and world-class dining—breakfast is a must! The spa pampers, the staff exceeds expectations, and the location is perfect for exploring Abu Dhabi. A flawless blend of elegance and comfort. Unforgettable!

A great place to stay in Abu Dhabi

Tripadvisor 评级 5.0/5

madwab22 Couples - 经 TripAdvisor 认证的评论

Abu Dhabi has lot of hotels, so working out where to stay for our first trip here took some time. The effort paid off: from the single bus from the airport that ended its run at the back of the hotel, to the Club room with sea view that was ready for us at 11am, the friendly staff and the evened facilities of the Club lounge (special mention to Richard and his excellent Cosmopolitans) and the great location, the Sofitel has been a great choice.

Dear Valued Guest, Thank you for your wonderful review. We're thrilled to hear that your first trip to Abu Dhabi was made even more special by your stay with us. It’s great to know that the convenience of the airport bus, your early check-in, and the stunning sea view from your Club room made for such a seamless experience. Richard will be especially happy to hear your kind words about his Cosmopolitans. We’re also glad that you enjoyed the Club lounge and the excellent service from our friendly team. We hope to welcome you back soon for another fantastic stay. Sincerely, Rabih ZEIN General Manager

Jazz and Fizz Bar (Live Entertainment)

Tripadvisor 评级 3.0/5

Edgar L 经 TripAdvisor 认证的评论

It's our second holiday spent in Sofitel Hotel. We came last year on February and we decided to come back this year. We loved jazz and Fizz Bar, but this experience was different from last one. We spent five nights visiting the bar. And yes, drinks were great and staff attentive. Chamal was kind and Lovely welcoming every night. However, live entertainment was honestly depressing and lacking quality. Last year we had a blast with an amazing duet that made our nights enjoyable. But this year was quite the opposite... There was a guy with a laptop playing loud clarinet and a singer repeating same songs every night. This duet lacks quality honestly and unfortunately it affects the overall atmosphere. We believe quality entertainment is crucial for a five star hotel.

Afternoon Tea at Le Cafe

Tripadvisor 评级 4.0/5

Barbara S 经 TripAdvisor 认证的评论

Le Cafe is indeed a fancy place in Sofitel Hotel! A mixture of elegance with a classical style. We enjoyed the afternoon tea very much, and Fatima's service. However, the live music was a bit off style. It truly doesn't match Le Cafe's atmosphere. It seems to be more of an indie country duo rather than a classical elegant one. And the clarinet was too loud! I hope they solve this, maybe a pianist, violinist or cellist will fit the atmosphere better.

Dear Valued Guest, Thank you for sharing your feedback with us. We're so glad to hear that you enjoyed the afternoon tea and that Fatima’s service met your expectations. We appreciate your thoughts on the live music, and we understand how the indie country duo and the volume of the clarinet might not have suited the elegant atmosphere of Le Cafe. We hope to welcome you back soon for another delightful experience. Sincerely, Rabih ZEIN General Manager

No Loyalty, No Service, No Reason to Stay

Tripadvisor 评级 1.0/5

Tim O 经 TripAdvisor 认证的评论

My stay at Sofitel Abu Dhabi was a masterclass in poor service, lack of professionalism, and zero loyalty recognition. As a Platinum Accor member, I expected at least the basics of hospitality, but this hotel failed on every front. Loyalty? What Loyalty? Let’s start with the welcome amenity—which never arrived. After noticing it was missing, I went to the front desk, where they assured me it would be sent to my room. Hours later, nothing. I called the manager from my room, still ignored. All I wanted was some water, which, unbelievably, wasn’t even complimentary in the room. I had to go to the Executive Lounge just to get a bottle of water—a ridiculous inconvenience for what should be a basic offering. Disorganized Check-In & Room Access Issues Check-in was painfully slow and unprofessional. The agent at the desk began flipping through my passport pages for no reason—until I had to ask what she was looking for. Only then did she stop and make a copy. Completely unnecessary and uncomfortable. Despite my Platinum status, no room upgrade was offered. Then, to top it off, they handed me a room key without lounge access, meaning I had to come all the way back down to get it fixed. For a supposedly luxury hotel, these kinds of mistakes are unacceptable. The One Bright Spot? Room Service. The only positive experience during my stay was the gentleman who delivered my room service dinner—professional, prompt, and the only person who seemed to understand hospitality. Final Verdict – Do Not Stay Here. This is not a 5-star experience—it barely qualifies as a decent 3-star hotel. Ironically, I had just stayed at Ibis in Doha, and their Platinum service was 10 times better than what I received at Sofitel Abu Dhabi. If you’re in Abu Dhabi and an Accor Platinum member, go to Novotel or Ibis instead—cheaper, better service, and at least they acknowledge loyalty. Sofitel Abu Dhabi? Not worth your time, your money, or your patience. I will never stay here again.

Dear Valued Guest, Thank you for sharing your feedback, and I'm genuinely sorry to hear about your disappointing experience with us. I completely understand your frustration about the missing welcome amenity, the delays with your room upgrade, and the issues with check-in and room access. These are basic expectations, and it’s disappointing that we failed to meet them. We take your concerns seriously and will review our processes to ensure these types of errors don’t happen again in the future. It’s also unfortunate that your experience was marred by unprofessionalism and a lack of attention to detail from some of our staff. On the other hand, I’m happy to hear that you had a positive interaction with the room service team. It’s always a bright spot when our team members make a positive impact, even when other areas of the stay fall short. Your feedback is important, and we will certainly use it to make improvements. I truly hope you’ll reconsider staying with us in the future. Sincerely, Rabih ZEIN General Manager

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其他网络用户评价我们的酒店

  • 650 评论 9.2/10 位置
  • 1,424 评论 6.9/10 房间
  • 1,765 评论 8.3/10 服务
  • 11 评论 7.7/10 上网
  • 521 评论 8.5/10 早餐
  • 449 评论 5.1/10 清洁度

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