Dear Mr. F., What a pleasure to read such a thoughtful review, and we are delighted to know that you enjoyed the comfort of your accommodation, our beautiful location, sea views and the convenience of being able to swim both at the beach and in the pool. It is wonderful to hear that breakfast was such a highlight, from the extensive selection to the convenient opening hours, and that the overall design of the resort helped make your stay both comfortable and carefree. We also appreciate your suggestion regarding additional outdoor play areas for children and more leisure activities for adults. Feedback like this is very valuable to us as we continue looking for ways to enhance the resort experience for guests of all ages. Knowing that you enjoyed your stay so much and would gladly return is a wonderful compliment to our team. We look forward to welcoming you back to Naithon again in the future. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Dear Ms. T., I was pleased to know that you found our location convenient, the accommodation comfortable, and our team helpful throughout your stay. At the same time, I was sorry that several details prevented the experience from feeling as peaceful and well prepared as it should have been. Your comments regarding the view towards the restaurant and the constant noise from its ventilation system are particularly important to us. We understand that when choosing a resort such as ours, being able to enjoy a sense of calm and quiet is part of the experience, and we are sorry that this was affected during your stay. I was also disappointed to read that the room had been prepared for only two guests when your reservation was for three. The cups and bathrobes should have been set up according to the number of occupants before your arrival. Toothbrushes are available upon request as part of our sustainability approach, but we also recognise that this needs to be communicated clearly so that guests are not left wondering whether something has simply been forgotten. Thank you for highlighting these details so clearly. Individually they may seem small, but together they have a real impact on how cared for a guest feels, and this is something we take seriously. We appreciate your generous score despite these shortcomings and hope to have another opportunity to provide you with a quieter, smoother, and more thoughtfully prepared stay in the future. Warm regards, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Mr. M., It is wonderful to know that both our location and our team made such a strong impression on your stay. Your comment that “the whole team is super” will certainly make everyone smile, and we will be very happy to share your appreciation with them. Thank you for your perfect score and kind words. We hope to welcome you back to Naithon again for another wonderful stay. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Mr. K., After ten years of holidays in Phuket, hearing that our resort could still pleasantly surprise you is a wonderful compliment. We are delighted that your three days with us lived up to the expectations you had built over time, from the breakfast, room, location, and surroundings to the service from our team. Your comment that our colleagues handled every request with such speed and genuine involvement will mean a great deal to everyone. We also had to smile at your “one downside” — that we may have set the bar a little too high for your next hotel! That is certainly a problem we are happy to take responsibility for. Thank you for finally choosing to stay with us and for such generous feedback. We very much hope this will be the first of many visits to our Beach House. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Ms. S., I read your comments carefully, and while I was pleased to see how much you enjoyed our breakfast and the panoramic views, I was disappointed that several details prevented you from feeling completely comfortable during your stay. Your comment regarding the bathtub was particularly concerning to me. After receiving your feedback, I asked our team to recheck it carefully, and the bathtub has since been thoroughly deep-cleaned using an organic cleaning solution across the entire surface. We also found some deeper staining that appears to have affected the material itself, so we have contacted a third-party specialist to inspect it and advise us on the most appropriate way to clean or restore the surface properly. This is exactly the kind of detail we should identify before a guest has to point it out, and we have reinforced this with our Housekeeping team. We have also noted your comments regarding the missing cotton pads on the first day, the 7:00 pm closing time of the adults’ pool, and the difficulty of fully relaxing there when travelling with children. Each may seem like a small point individually, but together they can make a real difference to the overall experience. Our hillside setting naturally involves slopes and changes in elevation, and we understand that walking around in Phuket’s heat can sometimes be tiring. I am glad, however, that you still found moments to enjoy the beautiful surroundings and panoramic views. It was disappointing to read that, despite considering us a good hotel overall, you were left unsure whether the experience justified the price paid. Thank you for being so specific about what worked and what did not. Your feedback has given us clear areas to focus on, particularly the details of cleanliness, comfort, and overall care that should never be overlooked. Warm regards, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Mr. Z., Your review was such a pleasure to read, especially knowing that the whole family — including your two children — enjoyed the stay so much. We are delighted that the genuine friendliness of our team stood out throughout your ten days with us. Your comments about the smiles, warm greetings, responsiveness, and especially our buggy drivers will mean a great deal to everyone. It is equally lovely to know that you enjoyed the healthy and varied breakfast, the cleanliness of your room, and the beautiful sea and garden views around the resort. We also appreciate your thoughtful note about our hillside setting. The long slopes and steps can certainly be challenging for guests with limited mobility, which is why our buggy service remains an important part of helping guests move comfortably around the property. Most of all, hearing that you did not encounter a single negative interaction with our team and always felt the service was genuine is a wonderful compliment for us. Thank you for sharing such a warm account of your family holiday. We hope another trip to Phuket brings all four of you back to Naithon for more walks, beautiful views, and happy moments together. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Mr. P., What a pleasure to welcome you back for a second consecutive year and to know that you would happily return again. We are delighted that you continue to enjoy our unique hillside setting overlooking one of Phuket’s beautiful beaches, as well as the overall value and quality of your stay. Your perfect score and continued loyalty mean a great deal to our team. We are, however, sorry to learn that you were not offered your welcome drink during this visit. Although we are pleased that you rated your overall ALL member recognition so highly, this benefit should not have been missed. Your feedback has been shared with our Front Office team for review and reinforcement to ensure greater consistency in recognising our valued ALL members. We sincerely appreciate your continued support and look forward to welcoming you back for your third stay with us. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Ms. S., We were pleased to know that you enjoyed the overall quality of our resort, from the cleanliness and beautiful surroundings to the convenient facilities, delicious dining experiences, and professional service provided by our team. We are sorry, however, to learn about the difficulties you experienced when trying to amend your reservation dates through Trip.com. We understand how frustrating it must have been to receive automated responses without being able to resolve the matter promptly. We are glad that once you contacted our hotel directly, our team was able to assist you and help resolve the situation. As reservations made through third-party platforms are generally subject to their respective booking conditions and amendment procedures, there can sometimes be limitations on what the hotel is able to modify directly. Nevertheless, we appreciate you sharing this experience with us, as it helps us understand the full guest journey even before arrival. Thank you for your positive score and kind recognition of our team. We look forward to welcoming you back for another comfortable and enjoyable stay. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Ms. M., It was a pleasure to read your wonderful comments following your recent stay with us. We are delighted that you enjoyed our beautifully maintained surroundings, thoughtful details throughout the resort, and the attentive service provided by our team. It is also wonderful to know that our delicious and varied breakfast selection was a highlight of your experience. Your kind recognition of our service standards will be proudly shared with the entire team. We look forward to welcoming you back to our beach house for another memorable stay in Phuket. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Mr. S., It was wonderful to read that you consider Pullman Phuket Arcadia Naithon Beach your “second home.” We are delighted that every aspect of your experience met your expectations, from the simple and intuitive booking process to the cleanliness of the resort and the warm service provided by our team. Your generous recognition of our leadership and the excellent teamwork across the hotel will be proudly shared with everyone. We are also especially pleased that your ALL Diamond status was recognised in a way that reflected the value and benefits of this prestigious membership level. Your continued loyalty means a great deal to us, and we look forward to welcoming you home again very soon. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Ms. K., We are delighted to know that your stay provided the peaceful and relaxing escape you were looking for. It is wonderful that your check-in experience was comfortable, your preferences were well taken care of, and our breakfast selection left such a positive impression. Your generous recognition of our team’s professionalism, attentiveness and warm smiles means a great deal to us. We will be pleased to share your compliments with our breakfast team, who will be very happy to know that their service contributed so positively to your stay. We also appreciate your patience while the air-conditioning was being adjusted and are pleased that it was resolved satisfactorily. Your kind comments regarding our sustainability efforts, particularly the provision of water in reusable glass bottles, are equally valued. We look forward to welcoming you back for another restful and memorable stay. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Svetlana A., We are delighted to know that you had such a great experience with us and that the excellent service provided by our entire team made your stay so memorable. Hearing that you will definitely come back is one of the best compliments we could receive, and we will be very happy to share your kind words with all our Heartists. We look forward to welcoming you back to our Beach House for another wonderful stay in Phuket. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Angelina N., We are pleased to know that you enjoyed your stay with us, particularly our hotel, breakfast, and the comfort of your room. At the same time, we are sorry that some aspects did not fully meet your expectations. We appreciate your comments regarding the breakfast item you had been looking forward to, as well as the lack of hooks in the bathroom and a drying facility on the balcony. We are also sorry that the early morning noise from the sprinklers and road cleaning disturbed your rest. Your feedback has been shared with the relevant teams for their review and improvement. We hope the positive memories from your stay will bring you back to our Beach House, where we would be delighted to provide you with an even more relaxing experience. Warm regards, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Lidiia Talushkin, What a joy to know that your brief stay with us became such a memorable celebration of your 35th wedding anniversary. We are delighted that the swan decoration and rose-petal bath added a special touch to the occasion, and that you enjoyed the comfort of your Grand Deluxe Room, the beautiful view, our swimming pool, attentive housekeeping, and dining experiences at both restaurants. Your wonderful comment that our breakfast was the best you have experienced after more than 15 visits to Phuket is an exceptional compliment for our culinary team. Your kind recognition of the warm and caring receptionist who welcomed you will also be shared with great pleasure. We are equally pleased that you appreciated our sustainability efforts and the thoughtful measures taken to reduce unnecessary paper usage. Thank you for your generous five-star recognition and warm wishes. We hope your onward journey to Samui was enjoyable, and we would be delighted to welcome you back for another special stay. Our Beach House - Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Mr. K., We are pleased to know that you had a very good experience with us and appreciate your positive rating. We have also noted your comment regarding the restroom facilities and shared it with the relevant team for further review. We hope to welcome you back for another comfortable and enjoyable stay. Warm regards, Brett Wilson General Manager

Dear Elena D., Thank you for sharing your perfect rating and kind feedback. We are delighted to know that you enjoyed your stay at Pullman Phuket Arcadia Naithon Beach and appreciated the excellent service provided by our team. At the same time, we truly appreciate your comment regarding the limited space for clothes in the room. Please accept our apologies if this caused any inconvenience during your stay. Your feedback is valuable and will be shared with the relevant team for future consideration as we continue to enhance guest comfort. We sincerely appreciate your support and hope to have the pleasure of welcoming you back again for another enjoyable stay in Phuket. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Dear P., What a wonderful review to receive. We are delighted to know that you had such a memorable stay with us and truly enjoyed the peaceful location of our resort, direct beach access, delicious breakfast, gym facilities, spacious room, comfortable bed, and the beautiful sea view from your room. It is especially pleasing to read that the bakery selection at breakfast stood out for you, and that our hillside setting and beach access added to the overall charm of your stay. Your kind recognition of our service, warm hospitality, and especially Khun Albert is sincerely appreciated. We will be very happy to share your compliments with him and the entire team, as your words will mean a great deal to everyone. As an ALL Platinum member, your continued trust is truly valued. We are thrilled to know that you plan to return, and we look forward to welcoming you back to Pullman Phuket Arcadia Naithon Beach for another beautiful stay. Our Beach House - Your Holiday Home! Brett Wilson General Manager

Dear P., What a joy to read that your stay exceeded all expectations. We are delighted to know that everything came together perfectly for your holiday, from our location and resort atmosphere to the room, breakfast, and service from our team. It is especially wonderful to know that you were very happy with your stay and felt well taken care of in every aspect. Your kind words and perfect score mean a great deal to us and will be shared with the team as wonderful encouragement. Thank you once again for choosing Pullman Phuket Arcadia Naithon Beach. We hope to have the pleasure of welcoming you back again for another exceptional stay in Phuket. Our Beach House – Your Holiday Home Brett Wilson General Manager

Dear K., Thank you for the great review of our hotel! We are delighted to know that you found our hotel beautiful and enjoyed the convenient location with beach access, delicious breakfast, clean and well-maintained resort surroundings, lush greenery, and the stunning view from your Ocean room. It is also very rewarding to read your kind recognition of our polite and attentive team, and we truly appreciate your recommendation. At the same time, please accept our sincere apologies regarding the pool towels that were not in proper condition on one of the days. This is certainly not the standard we expect, and your comment has been shared with our Lifestyle and Housekeeping teams to refresh the towel checking process and ensure better consistency. Thank you once again for your kind words and valuable feedback. We hope to have the pleasure of welcoming you back for another memorable stay at Pullman Phuket Arcadia Naithon Beach. Our Beach House – Your Holiday Home Brett Wilson General Manager