ibis Singapore Novena

I booked this SHN hotel for my helper whom we had to isolate due to to Covid. We did not have the sleeping arrangements to accommodate her at home as being my elderly mother's caregiver, she slept with her. The helper's room was occupied by our second helper who was also in isolation due to Covid. Hence we had to find alternative arrangements urgently and we are so grateful to the Ibis Novena for taking our helper in. The staff were super helpful with making sure our helper got her meals delivered up to her room. Someone from reception called in the check on her everyday to see if she was alright. I could not ask for more professional and sincere service. Breakfast was varied and very generously proportioned! We did have to pay a slight premium on the room on some nights - somehow during the isolation period, every mid-price ranged hotel was fully booked. There was one night the room rate was $400 plus when it normally is around $279. But it was important that our helper was not uncomfortable and we couldn't move her anyway since she was in isolation. Thank you so much Ibis Novena for taking care of our helper, and for helping us out during a very challenging time. It's really much appreciated! Tip: The hotel is well located in the Balestier area. There are plenty of food places to eat and Zhong Shan Mall is across the road. This helped reduce our Grab Express delivery costs because we could easily find food within a short distance from the hotel.

Sadly, this hotel has had a huge change, all downwards. The website promises all sorts of services that are no longer provided - a fact that would be illegal in most countries, perhaps even in Singapore. The major one for me is the shuttle bus to the MRT station. Advertised but no longer provided, and the management at the hotel are aware of this!!!! So, an 81 year old faces a 800 metre walk up a steep hill to the station. Impossible for me. I would never have booked this hotel if I had been aware. Other services have also vanished. What was a 3 star hotel offering 4 star service has become a two star dump with surly staff and a devil may care attitude. Rooms are still adequate, beds are comfortable, service is crap. Do not use this hotel unless you have a car or your business and interests are confined to Belestier. Overpriced second class budget??? hotel

Nice buffet, nice atmosphere around the hotel. I went here with friends on vacation and stay here for 3 nights and have a great time here. The staff is friendly and helpful during our stay. We will come back after COVID-19 situation is better.

stayed for 1 night .. this hotel is located close to the MRT station of Novena .. just across the road there is a big shopping centre where you can get some thing to eat and do a little shopping. the rooms were small but decently equipped

Room was comfy bathroom very clean whole room was very clean, staff were amazing nothing was too hard for them. Didnt hear any other people in any of the other rooms so pretty quiet.Loved that they had a free shuttle bus which took us to MRT where we took an awesome ride on trains to get to where ever we wanted to go to was very cheap to travel around singapore.. Great place to stay we will be returning. One thing i found was you cant get lost... so easy to travel.