雅加达市中心瑞享酒店 5 星

Dear Mr. Zhu H., Thank you for taking the time to share your valuable feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. First and foremost, please accept our sincerest and deepest apologies for the disappointing experience you encountered. It is especially disheartening to learn that, as one of our long-term guests and a valued ALL Accor Platinum member, we failed to provide the level of comfort and quality that you have every right to expect from us. We are truly sorry to hear about the unpleasant odor in your bathroom. We understand that simply masking the smell with an air freshener was not an acceptable solution, and we regret that the issue was not properly resolved during your stay. We are equally concerned to learn about the inconsistent shower water temperature and the unstable Wi-Fi connection, both of which significantly affected your comfort and overall experience. It is also disappointing to know that the welcome amenity and room upgrade did not meet your expectations. As a loyal Platinum member, you deserve genuine recognition, and we regret that we fell short in delivering the memorable experience you have come to expect. Please be assured that your feedback has been shared with our Engineering, Housekeeping, and IT teams for immediate investigation and corrective action to prevent similar situations from occurring in the future. We take your comments very seriously, as they help us identify areas where we must improve. While we are grateful to know that our team, check-in, and check-out service left a positive impression, we fully understand that these positives could not make up for the shortcomings you experienced during your stay. Mr. Zhu, we deeply regret that your confidence in our hotel has been affected. We sincerely hope you will allow us the opportunity to regain your trust and provide you with the exceptional experience that you rightfully expect and deserve. Should your travels bring you back to Jakarta, please do not hesitate to contact us directly. It would be our pleasure to personally oversee your stay and ensure a much more comfortable and enjoyable visit. Once again, please accept our heartfelt apologies, and thank you for your honest feedback and continued loyalty to ALL Accor. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Haoping C., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and our hotel comfortable. We strive to create a welcoming atmosphere for all our guests, and it is gratifying to know that you appreciated this during your visit. We look forward to welcoming you back in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Qing S., Thank you for taking the time to share your wonderful feedback and for awarding us a perfect score. We are truly delighted to know that your stay was both welcoming and comfortable, and that our central location in the heart of Jakarta contributed positively to your business trip. As an ALL-Platinum member, it is especially rewarding to learn that you enjoyed the recognition and benefits extended during your stay. Providing a personalized and memorable experience for our valued loyal members is always one of our top priorities. Thank you once again for choosing Movenpick Hotel Jakarta City Centre. We look forward to welcoming you back on your next visit to Jakarta and creating another exceptional experience for you. Best regards, Ruth Desy Duty Manager

Dear Mr. Jun S., Thank you for sharing your feedback regarding your recent stay at Movenpick Hotel Jakarta City Centre. We are delighted to know you enjoyed our service, warm hospitality, breakfast selection, and overall team experience. Your kind words are truly appreciated by our team. We also thank you for your constructive comment regarding the room layout. Please be assured that your feedback has been shared with the relevant department for review and future improvement. We look forward to welcoming you back for another pleasant stay. Warm regards, Ruth Desy Duty Manager

Dear Mr. W., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Movenpick Hotel Jakarta City Centre. We are truly delighted to hear that you had such an excellent experience with us. It is especially rewarding to know that you appreciated our convenient location, well-equipped and clean rooms, plentiful breakfast selection, and the warm hospitality of our team. Your kind recognition of Ferry is greatly appreciated. We are proud to have team members like him who go above and beyond to provide personalized service. Your compliments regarding his fluent Chinese and professional assistance will certainly be shared with him, and we are confident he will be very encouraged by your words. It is always our goal to create memorable stays for our guests, and we are thrilled to know that we succeeded during your visit. We truly look forward to welcoming you back for another exceptional experience. Best regards, Ruth Desy Duty Manager