Dear Mr. Qinglin Y., Thank you for taking the time to share your wonderful feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are truly delighted to know that you had such an exceptional experience and that you found our location and service to be unparalleled. Your kind words describing our team as enthusiastic, professional, and meticulous are greatly appreciated and serve as a wonderful encouragement to all of us. We are especially pleased to hear your recognition of our reception and front desk team. Your compliments will be shared with them, as they will be thrilled to know they made such a positive impression during your stay. Thank you once again for choosing Mövenpick Hotel Jakarta City Centre. We look forward to welcoming you back on your next visit to Jakarta and providing you with another memorable stay. Warm regards, Ruth Desy Duty Manager

Dear Mr. Haijun K., Thank you for your positive feedback. We are delighted to hear that you enjoyed the quietness of your room, the attentive service, and the variety of breakfast offerings. It is our pleasure to assist you with your dining arrangements. We look forward to welcoming you back on your next visit to Jakarta. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Zhu H., Thank you for taking the time to share your valuable feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. First and foremost, please accept our sincerest and deepest apologies for the disappointing experience you encountered. It is especially disheartening to learn that, as one of our long-term guests and a valued ALL Accor Platinum member, we failed to provide the level of comfort and quality that you have every right to expect from us. We are truly sorry to hear about the unpleasant odor in your bathroom. We understand that simply masking the smell with an air freshener was not an acceptable solution, and we regret that the issue was not properly resolved during your stay. We are equally concerned to learn about the inconsistent shower water temperature and the unstable Wi-Fi connection, both of which significantly affected your comfort and overall experience. It is also disappointing to know that the welcome amenity and room upgrade did not meet your expectations. As a loyal Platinum member, you deserve genuine recognition, and we regret that we fell short in delivering the memorable experience you have come to expect. Please be assured that your feedback has been shared with our Engineering, Housekeeping, and IT teams for immediate investigation and corrective action to prevent similar situations from occurring in the future. We take your comments very seriously, as they help us identify areas where we must improve. While we are grateful to know that our team, check-in, and check-out service left a positive impression, we fully understand that these positives could not make up for the shortcomings you experienced during your stay. Mr. Zhu, we deeply regret that your confidence in our hotel has been affected. We sincerely hope you will allow us the opportunity to regain your trust and provide you with the exceptional experience that you rightfully expect and deserve. Should your travels bring you back to Jakarta, please do not hesitate to contact us directly. It would be our pleasure to personally oversee your stay and ensure a much more comfortable and enjoyable visit. Once again, please accept our heartfelt apologies, and thank you for your honest feedback and continued loyalty to ALL Accor. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Haoping C., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and our hotel comfortable. We strive to create a welcoming atmosphere for all our guests, and it is gratifying to know that you appreciated this during your visit. We look forward to welcoming you back in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Qing S., Thank you for taking the time to share your wonderful feedback and for awarding us a perfect score. We are truly delighted to know that your stay was both welcoming and comfortable, and that our central location in the heart of Jakarta contributed positively to your business trip. As an ALL-Platinum member, it is especially rewarding to learn that you enjoyed the recognition and benefits extended during your stay. Providing a personalized and memorable experience for our valued loyal members is always one of our top priorities. Thank you once again for choosing Movenpick Hotel Jakarta City Centre. We look forward to welcoming you back on your next visit to Jakarta and creating another exceptional experience for you. Best regards, Ruth Desy Duty Manager

Dear Mr. Jun S., Thank you for sharing your feedback regarding your recent stay at Movenpick Hotel Jakarta City Centre. We are delighted to know you enjoyed our service, warm hospitality, breakfast selection, and overall team experience. Your kind words are truly appreciated by our team. We also thank you for your constructive comment regarding the room layout. Please be assured that your feedback has been shared with the relevant department for review and future improvement. We look forward to welcoming you back for another pleasant stay. Warm regards, Ruth Desy Duty Manager

Dear Mr. W., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Movenpick Hotel Jakarta City Centre. We are truly delighted to hear that you had such an excellent experience with us. It is especially rewarding to know that you appreciated our convenient location, well-equipped and clean rooms, plentiful breakfast selection, and the warm hospitality of our team. Your kind recognition of Ferry is greatly appreciated. We are proud to have team members like him who go above and beyond to provide personalized service. Your compliments regarding his fluent Chinese and professional assistance will certainly be shared with him, and we are confident he will be very encouraged by your words. It is always our goal to create memorable stays for our guests, and we are thrilled to know that we succeeded during your visit. We truly look forward to welcoming you back for another exceptional experience. Best regards, Ruth Desy Duty Manager

Dear Ms. Cui X., Thank you very much for taking the time to share your feedback and for choosing to stay at Mövenpick Hotel Jakarta City Centre. We are pleased to hear that you found your room comfortable and enjoyed your overall stay, as well as your dinner experience and our fitness centre. Your kind comments regarding our team’s service are also greatly appreciated and will be shared with them. At the same time, we sincerely thank you for your constructive feedback regarding breakfast variety and your suggestion for more Chinese breakfast options. This is very valuable to us as we continue to enhance our offerings for our international guests. We are also very sorry to learn about the difficulty you experienced connecting to our WiFi. Please be assured that we have shared this with our IT team for immediate review and improvement. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back for a more seamless and improved experience in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Xun W., Thank you very much for your outstanding review and for choosing to stay at Mövenpick Hotel Jakarta City Centre. We are truly delighted to hear that you had a great stay and that our team made a positive impression through their dedicated, proactive, friendly, and polite service. Your kind recognition means a lot and will certainly be shared with our entire team. It is also wonderful to know that you enjoyed our plentiful breakfast selection and found our location very convenient for your business trip. We are glad these elements contributed to a comfortable and enjoyable stay. Thank you once again for your generous feedback and perfect rating. We look forward to welcoming you back on your next visit to Jakarta. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Yang Z., Thank you for sharing your excellent feedback following your recent stay with us. We are delighted to know that you enjoyed our pleasant environment and convenient location, making your visit both comfortable and enjoyable. We are especially pleased that you had the opportunity to experience our signature chocolate hour—your kind comment truly brightened our day. It is always a pleasure to offer our guests these little indulgences that make a stay more memorable. Your appreciation of our team means a lot to us. While we regret not having the name of the colleague you mentioned, we will certainly share your feedback with our front-of-house team, particularly our associates on the first floor, to recognize the excellent service you received. Your positive feedback motivates us to continue delivering exceptional experiences to all our guests. Thank you once again for your recommendation. We look forward to welcoming you back for another enjoyable stay in the near future. Best regards, Ruth Desy Duty Manager

Dear Mr. S., Thank you for your wonderful feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you had a perfect experience with us, and especially pleased that you appreciated our excellent location and attentive service. Your kind words are truly encouraging for our entire team. It is also very rewarding to see your outstanding ratings across all aspects of your stay. As a valued ALL Platinum member, your satisfaction and recognition mean a great deal to us. Thank you once again for your kind recommendation. We truly look forward to welcoming you back for another exceptional stay in the near future. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. B., Thank you very much for sharing your wonderful feedback following your recent stay with us. We are truly delighted to hear that you had such a satisfying and pleasant experience, especially during your business trip. It is great to know that our central location allowed you to conveniently explore nearby landmarks such as the Grand Mosque and Independence Square, while still being within easy reach of the International Exhibition Center. Your kind words about our team mean a lot to us. We are especially pleased to hear that our reception colleague made a positive impression during your arrival, even if their name was not noted. Your recognition of our team’s friendliness and attentiveness will certainly be shared with everyone. We are also very happy that you enjoyed our dining offerings, particularly the breakfast selection and your dinner experience at Song Xiang Lou. It is rewarding to know that the variety of Chinese and Western cuisine, especially our Cantonese dishes, contributed to your stay. At the same time, thank you for bringing to our attention the issue regarding the occasional small flying insects in your room. Please accept our sincere apologies for this inconvenience. This is certainly not the standard we strive to maintain, and our housekeeping and pest control teams have been informed to take immediate and thorough action. Thank you once again for your valuable feedback and for your loyalty as a member of ALL – Accor Live Limitless. We truly look forward to welcoming you back for another seamless and enjoyable stay in Jakarta. Best regards, Ruth Desy Duty Manager

Dear Mr. S., Thank you very much for your continued trust in Movenpick Hotel Jakarta City Centre and for taking the time to share your wonderful feedback. We are truly delighted to know that each of your stays with us has been consistently enjoyable and that you feel confident recommending our hotel to your friends and colleagues. Your loyalty as a valued Platinum member of ALL – Accor Live Limitless is greatly appreciated. It is especially rewarding to hear your kind recognition of Ferry at the Front Desk. We will be sure to share your compliments with him and the entire team, including our colleagues who speak Chinese, as they will be pleased to know they contributed to making your stay more comfortable and memorable. We are also grateful for your detailed feedback. While we are pleased that most aspects of your stay met or exceeded your expectations, we have taken note of your comments regarding room details and the welcome drink experience. Please rest assured that we will review these areas carefully to further enhance our guest experience. Thank you once again for your continued support. We look forward to welcoming you back for another pleasant and seamless stay in the near future. Best regards, Ruth Desy Duty Manager

Dear Huiqiang Z., Thank you for your positive feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you enjoyed our convenient location, comfortable beds, and attentive service, particularly from our Chinese-speaking staff. We appreciate your comments about the size of the room, the pool hours, and the internet stability, as well as the shower temperature, which will help us in our ongoing efforts to enhance guest experiences. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Bowen S., Warmest greetings from Mövenpick Hotel Jakarta City Centre. Thank you very much for sharing your outstanding review and for awarding us a perfect score following your recent stay. We are truly delighted to learn that you found our service attentive and warm, and that you felt well recognized as a valued Platinum member of ALL – Accor Live Limitless. Your kind words regarding the level of member recognition, your welcome drink, room upgrade are sincerely appreciated. It is rewarding to know that our team was able to meet your expectations and provide a memorable stay from arrival through departure. We are also grateful for your positive feedback on our breakfast selection, booking experience via all.com, and our sustainability initiatives. Your recommendation to your friends is the highest compliment we could receive, and we thank you for your trust and loyalty. At the same time, we have noted your comment regarding the welcome amenity. Please accept our apologies if this was not offered during your stay. Your feedback is valuable and will be reviewed to ensure consistency in delivering the full benefits our members deserve. We sincerely look forward to welcoming you back for another exceptional experience in the near future. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Yu L., Warmest greetings from Mövenpick Hotel Jakarta City Centre. Thank you very much for sharing your exceptional review and for awarding us a perfect score following your recent family stay. We are truly honored by your generous words and delighted to know that your experience with us was excellent. We are especially pleased that our team was able to assist you promptly when you sprained your ankle. Your comfort, safety, and well-being are our highest priorities, and we are glad that arranging medical assistance provided you with reassurance during your stay. Your kind appreciation means a great deal to all of us. It is also deeply rewarding to learn that you considered our hotel the best during your entire trip to Indonesia. Such recognition is the greatest encouragement for our team. We are grateful as well for your acknowledgment of our Hotel Manager’s presence and support at the front desk, along with your positive ratings across all aspects of your stay, from booking experience to cleanliness, breakfast, and sustainability efforts. Thank you once again for your trust and recommendation. We sincerely hope to have the pleasure of welcoming you and your family back for another memorable stay in the near future. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. C., Thank you for taking the time to share such a wonderful review of your stay at Movenpick Hotel Jakarta City Centre. We are truly delighted to know that you enjoyed our excellent service, friendly team, and delicious breakfast, and that your first visit to Jakarta was made even more special with a suite upgrade as part of your Platinum member recognition. Your kind words about our front desk and restaurant teams are greatly appreciated and will be shared with them as encouragement. It is rewarding to know that you felt comfortable throughout your stay and that our facilities, sustainability initiatives, and ALL loyalty benefits met and exceeded your expectations. Thank you for your high recommendation and trust in our hotel. We sincerely look forward to welcoming you back for another memorable stay in the near future. Best regards, Ruth Desy Duty Manager

Dear Mr. Haidong C., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are truly delighted to know that you were very satisfied with your stay and that our convenient location, facilities, and services met your expectations. It is especially rewarding to hear that you are a repeat guest. Your continued trust and loyalty mean a great deal to us and serve as strong encouragement for our team to consistently deliver excellent service. We are pleased to learn that you enjoyed all aspects of your experience, from check-in and accommodation to dining, wellness facilities, and our sustainability initiatives. Your recommendation of our restaurant and your kind recognition of our team are sincerely appreciated. We look forward to welcoming you back again on your next visit to Jakarta and providing you with another enjoyable and memorable stay. Kind regards, Tamara Audy Guest Experience Manager

Dear Mr. Yi T., Thank you very much for choosing Mövenpick Hotel Jakarta City Centre and for sharing such an outstanding review following your recent stay with us. We are truly delighted to learn that you rated your experience with a perfect score and that our team’s kindness and responsiveness made a positive impression on your stay. Knowing that all your requests were addressed successfully is a wonderful recognition of our team’s dedication to personalized service. We are also pleased to see your excellent ratings across all aspects of your stay, including accommodation, breakfast, Wi-Fi, cleanliness, and our sustainable development initiatives. Your recommendation and compliment mean a great deal to us and serve as strong motivation for our entire team, especially for our colleague "Ferry". Thank you once again for your kind words and recommendation. We very much look forward to welcoming you back on your next visit to Jakarta. Yours sincerely, Ervin Gomgom Duty Manager