ibis Medellin Hotel 3 stars

Customer review rating (ALL Rating) 4.4/5 18,444 reviews

ALLSAFE approved hotel

ibis Medellin
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+ 15 Services

Hotel extras

  • Pet-friendly hotel with additional charge

  • Children up to 11 years stay free with parents

  • 15 minutes' drive to the center of Medellin

  • 11-minute drive to the South Terminal

  • Hotel in Medellin near Olaya Herrera Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Medellin

Calle 20 N 44 16
5001000 medellin
colombia

Fax: (+57)3502138586

Check-in from 12h00

Check out up to 12h00

  • MEDELLIN SAN DIEGO: 

  • By plane

    JOSE MARIA CORDOVA At 40km / 24 miles

  • By plane

    OLAYA HERRERA At 15km / 9 miles - Shuttle paying

GPS:6.224094, -75.573546

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

LA TABLE ROUGE Non contractual photo

The restaurant always in season.The colourful array sets your taste buds tingling. The salad bar and balanced main dishes put seasonal. Flavours in your plate for you to enjoy.

Our accommodation(s)

The rooms are designed in a standard layout. Each room has a television with remote control, safe, hangers, extra pillows and private bathroom.

Our guest reviews for
ibis Medellin

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

18,444 reviews

TripAdvisor Rating 4.0/5

1,365 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent location, Good stay.

Customer review rating 5.0/5

Jose M. Couples - 27/11/2021 Confirmed reviews ALL

Excellent experience

Great stay in Medellin

Customer review rating 4.0/5

Uwe F. Business - 24/11/2021 Confirmed reviews ALL

I love Medellin. The IBIS is a good deal. Nice room, excellent breakfast. Friendly staff. Just the WIFI speed is slow.

Zero customer service both before and during my stay

Customer review rating 1.0/5

Dave C. Solo - 22/11/2021 Confirmed reviews ALL

I called seven times and the phone was simply disconnected each time. I emailed asking if the hotel was still in business, and received a response after several days that they are busy. I asked for an airport pickup from a trusted / safe driver...who then did not show up. The person I communicated with took down my flight information, but apparently this was never communicated to the driver, who arrived at the wrong time, and then left for another ride before my flight landed. I send an emergency email to the hotel explaining that I was stranded at the airport...and received a response after I had already checked out. If the hotel is unable to maintain even the pretense of business operations and customer support, they should simply close until they can hire / train a competent team.

Good stay

Customer review rating 4.0/5

Mauricio P. B. Business - 19/11/2021 Confirmed reviews ALL

It was good, good anything special

Felt comfortable as before Corona

Customer review rating 4.5/5

Detlef R. Solo - 19/11/2021 Confirmed reviews ALL

Ibis made me feel comfortable as before Corona with some necessary adjustments, e.g. at the breakfast buffet - your choice to be effected by hotel staff who is friendly and helpful as I was used to, including front desk. I needed help to use the hotel computers which I received. They did not work very well anyway which I think is due to most people bringing along their own hardware. Only people like myself who just have their smartphone handy, not a pc, use hotel computers.

Perfect stay

Customer review rating 5.0/5

Ismael D. R. Solo - 16/11/2021 Confirmed reviews ALL

The hotel is well located in an area that it very secure and pretty. The hotel insides are beautiful, the lobby, the dining room, the suite himself everything very clean and pretty. Ill love to be back 100% guaranteed

Great location, pleasant stay

Customer review rating 5.0/5

Edilia Families - 13/11/2021 Confirmed reviews ALL

Excellent central location and yet peaceful. The rooms were cozy and clean. I loved the breakfast menu. The personel fulfilled our needs for extra pillows and sheets.

Security, parking service and location

Customer review rating 5.0/5

Juan R. Business - 11/11/2021 Confirmed reviews ALL

Excelente

Good stay

Customer review rating 4.5/5

David A. Business - 10/11/2021 Confirmed reviews ALL

It was a good experience, but I haven't received my electronic bill and it is a problem because I need to do a legalization of expenses

A wonderful trip.

Customer review rating 5.0/5

Ozzy Couples - 10/11/2021 Confirmed reviews ALL

As usual your people there in Medellin is always customer-oriented and they brought the experience of this trip to its maximum standpoint.

good stay

Customer review rating 4.0/5

Hector A. Business - 10/11/2021 Confirmed reviews ALL

good

Nice Clean Hotel

TripAdvisor rating 4.0/5

griffbos Friends getaway - 16/12/2019 TripAdvisor review

this Hotel is convenient location, the rooms are a decent size . They keep the place clean . There is an on site restaurant along with a bar in the lobby area for drinks or coffee, with plenty of seating, They have 2 computers that are free to access for guest. Staff is friendly and helpful If I would complain about anything is the TV selection it is disappointingly limited, there are. no English speaking channels for world news.. I have stayed in cheap hotels in Centro Medellin, they have English news channels along with English programs. Still this is my choice place to stay in Medellin

Location, location, location...!

TripAdvisor rating 5.0/5

63jorgeg Business - 14/05/2019 TripAdvisor review

The hotel is just what one would imagine from an european-style hotel... modern atmosphere, compact yet practical rooms, particularly for a business traveler. Included breakfast and Internet services complete the package in a good form.. Plus, the location is great, close to transportation, shops, and entertainment..

Great service! Old facilities.

TripAdvisor rating 4.0/5

N2039MCalexanderc Business - 26/03/2019 TripAdvisor review

The staff at Ibis Medellin were fantastic! They are extremly helpful and they will try their best to resolve any issues you have. However, the hotel is dated. I would not say it is a comfortable stay.

Convenient and Clean

TripAdvisor rating 4.0/5

Giovanni G Business - 12/02/2019 TripAdvisor review

Place is clean, convenient close to malls, food courts, restaurants, supermarkets and safe. Price is very fair for basic bed and bathroom. The hotel has an onsite restaurant for $5 more you have breakfast included.

Good hotel service - and improved

TripAdvisor rating 4.0/5

500detlef Solo travel - 08/02/2019 TripAdvisor review

The hotel staff was helpful and friendly, hotel service was good and has improved - this time they ran out of CC dorada beer only one night, not a complete week or so as last time. However, I don't like to discuss with the laundry service what is underwear and what is t-shirt (even if there are people wearing underwear on the street: a vest or undershirt is not a t-shirt, see the shoulders!). WiFi was working better than last time. Location is also ok, so this was not my last stay there.

Near the Metro, Industriales station.

TripAdvisor rating 3.0/5

Venture60806013509 Solo travel - 02/12/2018 TripAdvisor review

Friendly and helpfull staff. The front desk,as well as janitor and cleaning staff greet you when you meet them. Good restaurant and tasty breakfast buffet. Average rooms, but good sound insulation in windows. Noisy air conditioner in room. No water kettle or cups in room; should have been standard in a Ibis hotel I think.

Overall we were happy to stay there even some efforts could be made...

TripAdvisor rating 3.0/5

Nomad86594 Solo travel - 30/10/2018 TripAdvisor review

Air conditioner was loud and smelled awful, it was not pleasant. Dusty floors, it looked like they did not sweep or vacuum after the last guest. The breakfast is buffet and very expensive for what they offer, mine was included in the total price but still it made me feel bad for other guests, specially with the scrambled eggs as they terrible. But other than that, everything else was great.

Quality Dropped-Death by Fine Print

TripAdvisor rating 3.0/5

gomezposadasas Business - 22/10/2018 TripAdvisor review

Pricing from reservation to check-in changed. You could call it "death by fine print". Terms and conditions were not clear. Upon arrival it turned out the Ibis Medellin Hotel had a variety of limitations re payment. Credit Card used for reservation was not billed. I was told It card was only to guarantee reservation. Due to said limitations, I was forced to pay for my stay at the new price (higher, of course). Payment at the reservation price would have had to have been made two days prior to arrival. This rule was not clear from initial contact through internet portal. Reception staff was not only unhelpful, they were positively hostile. No apologies were made. It was simply the rules. Key card failed on three occasions on night of arrival forcing me to go back to reception desk for solution. T.V. remote not working. The next morning, I found no towels had been left in the room. Had to use floor towel. I will not be returning (this was my third stay). Your service degraded. Went from friendly, reasonably-priced, to hostile, everything extra, unhelpful. It was a struggle from start to end.

Nice Staff had Beer Supply Problems

TripAdvisor rating 4.0/5

500detlef Solo travel - 15/08/2018 TripAdvisor review

Hotel staff was nice, friendly and helpful as ever. I could not understand, however, why it was not possible to fill up Club Colombia Dorada beer stocks which they had run out of for at least one week. Room could be made up somewhat earlier (hardly before 2pm).Wifi was often interrupted.Hotel's next Metro station is Industriales (about 1.5 km off); don't worry, there's no heavy or noisy industry around any more.

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