Dear, Thank you for your kind words regarding our staff's assistance during your late-night arrival. I will share your comment with Florian :) Best regards, Clémence

Dear M Z., Thank you for taking the time to share your feedback. We are pleased to read that you appreciated our hotel and its location. We are sincerely sorry about the Wi-Fi issue you experienced during your stay. Unfortunately, we are currently facing an unexpected problem with our fibre connection dedicated to the guest Wi-Fi. While we are working closely with our provider to restore the service as quickly as possible, we have implemented a temporary ADSL solution to ensure internet access remains available. We fully understand that this alternative does not provide the level of performance our guests expect, especially during major sporting events, and we sincerely apologize for the inconvenience. We hope to have the opportunity to welcome you again soon under much better conditions. Kind regards, Mathilde

Dear Ines, Thank you for taking the time to share your feedback. We are pleased to read that you appreciated the friendliness of our team, our modern lobby, and the convenient location of our hotel, allowing easy access to Bordeaux's historic center. We are, however, surprised by your comments regarding the cleanliness of your room, as this is not feedback we usually receive from our guests. Following your review, we have asked our Housekeeping Manager to carry out additional inspections in order to better understand your observations and, if necessary, strengthen our procedures to prevent such situations from occurring again. Regarding the size and layout of our rooms, we understand that they may not suit everyone's expectations. The room descriptions and photographs available on our booking channels are intended to accurately reflect the facilities and design of our hotel. Thank you again for your feedback, which helps us continue to improve. Kind regards, Mathilde

Dear Ms B., We are sorry to read that your experience did not meet your expectations. However, we would like to clarify the situation regarding your room reservation. You booked a Twin Room, which can be configured either with one queen-size bed or two single beds measuring 90 x 180 cm. Prior to your arrival, we contacted you by email to ask which bedding configuration you preferred. You replied that you wished to have "two large beds", and we then requested further clarification, as our Twin Rooms are not equipped with two queen-size beds. Upon your arrival, our receptionist explained that the room type reserved did not include two queen-size beds. When informed that you believed you had booked such a configuration, we asked to review your booking confirmation, but unfortunately it was not available at that time. Although we were unable to provide a room with two queen-size beds, our team did propose a solution by offering the possibility of booking an additional room so that each guest could benefit from a queen-size bed. This option was declined. We understand your disappointment and regret that the solution offered did not meet your needs. However, we do not believe that the situation reflects a lack of willingness to help from our team, who did their best to find an alternative based on the room type that had been reserved. Kind regards, Mathilde

Dear Ludwig, Thank you for your kind words regarding your stay at ibis Styles Bordeaux Mériadeck. We are pleased to read that you enjoyed our friendly staff, comfortable beds, and modern bathrooms. It is also gratifying to know that our breakfast exceeded your expectations :) We look forward to welcoming back soon ! Clémence

Dear, Thank you for your kind words. We are delighted to hear that you enjoyed your stay and appreciated our friendly service. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Clémence

Dear Steffi O., Thank you for your positive feedback regarding our service, breakfast, and convenient location. We are delighted to hear that you had an enjoyable stay with us. Best regards, Clémence

Dear Vanessa, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed our hotel’s great location, friendly team, stylish atmosphere for our IBIS STYLES, and breakfast. Providing excellent value and a memorable experience for our guests is our top priority. We look forward to welcoming you back soon! Kind regards, Mathilde

Dear Ms. Reinhard, Thank you for your kind comment about our receptionist. We're glad you had a positive impression. If you have a moment, we would love to know what we could have done better to earn a perfect 10/10 from you. Your feedback helps us improve continuously. Best regards, Mathilde