Novotel Brisbane Airport 4,5 estrelas

Getting there from the airport is a hassle to begin with. Taxis are not interested in such a short fare as it is only a couple of kilometres away so you are left to beg a taxi driver or try to a get an Uber or pay a fortune for a private transfer. Are there were 4 of us with luggage, we needed a big vehicle or two vehicles and it was late at night. This hotel advertises they have a shuttle service but in actual fact it only provides a shuttle to the airport in the very early hours of the morning, no other times does it operate and there is no shuttle service at all at any time from the airport to the hotel. A major hotel in an airport locale should at least offer an airport shuttle! We had booked two of the Premier King rooms and by the time we got to hotel around 11pm we were exhausted. We noticed immediately how very hot and humid it was inside the hotel though, like the reception and public areas are not open air and airconditioned at all, it was stifling and we were all sweating profusely waiting for our room keys. Reception assigned two rooms side by side on level 5 however on entering one of the rooms, we noticed it was unbearably hot, there was no working aircon at all, we could not get the rooms electronic air-conditioning selector panel to work. We gave my elderly parents the room with working aircon and my Husband and I went back down to reception to get assistance. We waited down there while they went and checked the room, reset the air-conditioning switch in the main control room etc, nothing worked. We were then told they had no other premier king rooms and could only downgrade us to their last remaining room, a standard room on level 2 but as an apology they would include breakfast for 2 adult family members that were coming to meet us the next morning. Fine, we were absolutely exhausted and we had an early start ahead of us, just wanted some sleep. Get to the new room, the air-conditioning was set to 22 degrees, too hot for sleep so we tried to lower the temperature. The control panel allowed us to select 18 degrees but then would jump straight back up to 22 degrees where it stayed firmly set no matter how many times we tried to lower it, even after waiting 30 mins to see if it would gradually get cooler. I called reception and a lovely man came to our room to confirm that yes, it was not working, he could not get it fixed and our room could not be made cooler. Off he went to "reset" the main switch for this room as well, just in case. My Husband then got a phone call from the night manager saying the reset didn't work and we would just have to put up with it as there were no other rooms. I called back to argue that no, we should not have to just put up with it! We paid nearly $500 for a room category we were not provided and then given a downgraded room which was not acceptable as it also lacked working air-conditioning. The night manager argued that outside heat and humidity has an affect on the air conditioners, making them not work properly but that we had already been compensated with two complimentary buffet breakfasts. I argued the breakfast offer we had been given was because they were unable to deliver the premier room category we booked and paid for due to their broken aircon and because they downgraded us into a basic 2nd room without working air-conditioning either and surely there was justification for further compensation, a refund perhaps as it was now nearly 1am and the issue was not resolved! The night manager spoke to me like I was being unreasonable, no further compensation offer would be entertained, but added she would bring us a pedestal fan. After a god awful night on a cheap and nasty bouncy mattress in a hot room, the next morning, 2 of locally based family members came to meet us for breakfast before we all headed off on our family holiday together. The buffet breakfast the Novotel put out was appalling. Scrambled eggs and bacon trays were empty, had to go searching for staff to ask for these to be tended to. The service area was grotty with no one checking on the food levels or cleanliness the whole time unless guests hunted staff down. The few hot food items that were there were lukewarm and the cold items barely cold. This just topped off a crap stay in the worst way. We paid nearly $500 for the one night. We got 4.5 hours of miserable of sleep and a crap breakfast. The weather affecting your not fit for purpose air-conditioning system is a YOU problem Novotel Brisbane airport and it is appalling that you shifted the issue to be the problem of your paying guests instead.

Tersia at customer service was a delight to engage with . Made our stay very enjoyable. She interacted with us very well . Nothing was too much trouble . We will stay again next time we travel. The rooms are very quite clean and presentable. All good .

Straight out of the book a standard airport hotel! Nothing more, nothing less! We stayed here one night landing late in Brisbane airport and it fulfilled the purpose. No bar, no restaurant coming late, bf so so but staff was friendly fly and room served its purpose. Medium 3 star hotel max

If you want to keep telling yourself .. "its ok" cause something else that was promised doesn't happen this is an ok choice. We arrived and I asked about the airport shuttle -- oh we don't have one the mall does, yet when we checked out he was booking one for a guest and also told them times and pricing. Then we go to go up to the room ---- the lady runs across and says "oh oh the keys don't work you cant go on your own." It seemed every single time we had to go to the room it was that we needed to be escorted. I went (I think they missed me .. by myself one time) and the key worked just fine. Since returning I have sent 4 emails .. with space in between to allow for a response asking about a forgotten bag. BEFORE staying they sent emails almost instantly... now after staying .. nothing. The area at the pool also is some of the most slippery tile. I had to place my shoes literally on the stairs because if I didnt I would have slipped and hurt myself. If you have a little one please please be careful.

Hotel muito bom para quem está em trânsito em Brisbane, fica a 5 minutos do aeroporto. Fiquei no hotel por uma noite, o quarto é amplo e bastante confortável e o atendimento é muito bom. Há serviço de shuttle para os dois terminais do aeroporto como uma taxa. Para quem tiver tempo, a piscina com vista da cidade é uma ótima pedida. Usei a academia, que funciona 24 horas, o que é ótimo, porém a mesma é muito simples, poderia ser mais completa.