プルマン上海セントラル 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 398 件のレビュー

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プルマン上海セントラル - Image 1
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プルマン上海セントラル - Image 3
プルマン上海セントラル - Image 4
15 Dapu Road, Luwan District, 200023 上海, 中国

説明

ホテルのその他の情報

このアップスケールホテルは、329室の設備の整った客室とスイートを擁し、3軒のレストランと1軒のバー、17室の多目的ミーティングスペース(総面積約3,000m²)、フィットネス施設「フィットラウンジ」、屋内プール、サウナを併設しています。

当ホテルの客室

ホテル所在地

プルマン上海セントラル

15 Dapu Road, Luwan District
200023 上海
中国

GPS:31.205011, 121.470294

電話番号
ファックス +86 21 5301 0000

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Taste Garden

Taste Garden is a modern and vibrant dining space, its terrace bar is surrounded by a pond and a garden that creates the perfect environment to relax and unwind from the bustling Shanghai metropolis. Its buffet offers over 150 international cuisines.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  398 件のレビュー

トリップアドバイザーの評価  4.3/5  1,974 件のレビュー

Comfortable hotel at excellent location

トリップアドバイザーの評価 5.0/5

Alexander B トリップアドバイザー認証口コミ

I stayed five nights in a nice spacious room on 21st floor (I had booked an Executive King room with lounge access). Very good bed, good air conditioning controls which allow to fine-tune the temperature. Room was very quiet, hardly ever did I hear any other guests. Bathroom has a shaving mirror and shower plus a tub. Breakfast was very good, I enjoyed the Chinese food varieties (e.g. noodle soup) but they also offer Western fare, very nice. Happy Hour in the exec lounge (6-8pm) was good, although it would help if they offered a greater variety of beer and wine. Only one type of beer and one red and white wine (which I did not like) was available. Food was ok though. They have a 24hr gym which I used every day. The hotel's location is excellent, with only 5min walk to the Dapuxiao Metro station of line 9. There are lots of small stores plus a shopping mall in the vicinity, and the Tianzifang tourist area is only a 10min walk away.

Dear Valued Guest, thank you for taking the time to share your wonderful feedback. Our team is delighted to learn that you had a great time during your stay. We are looking forward to welcoming you back in the near future.

Below average for a 5 star hotel.

トリップアドバイザーの評価 3.0/5

B720 トリップアドバイザー認証口コミ

Staying here currently. Upgraded room at check-in was the only platinum recognition I received. No welcome amenity or note from manager. Also, at breakfast no offer of a barista made coffee despite the machines being there - but never maned. Relegated to disgusting machine coffee. Staff English is almost non existent so you just stop asking for anything despite having a request such as poor housekeeping, their care factor is equally as good. Internet situation is terrible. Restricted and drops out, even with a VPN. How do you get any work done here with rules like that? AC does not work in rooms. They had to send me up a heater. Rooms are in excellent condition(or at least my suite was) Bigalow amenities in bathroom but the rooms are old and in need of s spruce up without a doubt. Some lamp shades have seen better days and all sit crooked on the lamps. Despite asking for a lates pillow and mattress topper - this was not honoured so be warned beds are on the hard side and pillows aren't the best. Foyer is a sad empty cavernous spaces. Nowhere near enough lounge or sitting area despite its size (which it shares with offices in upper part of the building. Also be ready to make sure your given full attention by staff if you're at the desk; other people will barge in and ask a question and the staff WILL STOP servicing you and attend to the intruder! Would not stay here again. Stay in a 5 star hotel on the Bund.

Dear Valued Guest, Greeting from Pullman Shanghai Central. Thank you for your comment. We are truly sorry to hear about your recent experience with us. We strive to provide excellent service, and it's disappointing to know we fell short. We value your feedback and are committed to making things right. We're also dedicated to improving our service quality, which includes ongoing training for our staff. Please let us know if there's anything else we can do to assist you. We appreciate your understanding and the opportunity to serve you better. Thank you for your understanding.

A perfect place to visit.

トリップアドバイザーの評価 5.0/5

Seraphin A トリップアドバイザー認証口コミ

Very interesting hotel. I have truly appreciated this place. The office Team is very professional and friendly. And for the price, I thank I was locky when I booked. Because I have gained some interesting discounts. Also, the hotel which is well located in Shanghai

Dear Valued Guest, thank you for taking the time to share your wonderful feedback. Our team is delighted to learn that you had a great time during your stay. We are looking forward to welcoming you back in the near future.

Great stay during F1 weekend

トリップアドバイザーの評価 5.0/5

Joshua R Couples - トリップアドバイザー認証口コミ

Great stay at the pullman in shanghai during F1 weekend. Mike and the team were really welcoming and helpful throughout the weekend. Great location centrally located in Shanghai near attractions etc. Rooms were spacious and clean. Will definitely stay again!

Dear Valued Guest, thank you for taking the time to share your wonderful feedback. Our team is delighted to learn that you had a great time during your stay. We are looking forward to welcoming you back in the near future.

Good location but very basic service

トリップアドバイザーの評価 2.0/5

AlexMyrddin ビジネス - トリップアドバイザー認証口コミ

When I read description at Accor, it was all about Pullman 5-star experience, superb views from 53l4-storey building, great services, etc. The deeper was my surprise, when I dealt with below average experience here, from the very beginning when email was dropped to me on my way to the hotel saying that I need to specify ly arrival more precisely (I did this before/ because they are crowded. When I arrived, there were not that many people, yet, dedicated ALL Accor member counter (and I'm Diamond, BTW) was empty and I took the general line. I was not greeted as a member, reception was cold and formal, the only thing thing they did is threw two welcome drink cards to me and stated about happy hours at Executive lounge. This lounge was crowded and was located on 24th floor (vs 50th floor in the hotel desc), and offered rather basic service. Room was good, but it was freezing cold and we turned on the heater. However, the heater was switched off completely on the next day (despite the fact that night temp was below 5 C), and we finally caught cold there. Breakfast is a complete disaster. The place is again freezing cold, you need to wear coat or sweater there. Food tastes generally awful (apart from drinks and pastry), and it looks like it was prepared long time ago - sushi and rolls have smelly rice and are really rough, porridge and eggs have dense film all over the surface. I'm not new to Chinese food, and this was not cultural, it was simply bad. When I asked about the bar, staff told me there is no bar in the building (which was a lie - steakhouse restaurant on 51st floor offers variety of drinks and cocktails, and also has wonderful steaks, but it obviously doesn't belong to Pullman at all). Finally, when checking out (Sat morning, not crowded at all) it took me 10 minutes to reach out the reception by phone to pick up the luggage. Again, ALL Accor counter was empty, check-out was very formal, no one even asked about my stay. I will definitely not recommend this hotel to stay in Shanghai and will choose other options for my next trip.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback about your recent stay with us. We sincerely apologize for the numerous shortcomings you experienced, as this is certainly not the level of service we strive to provide, especially to our ALL - Accor Live Limitless Diamond members. We regret that your arrival experience did not meet expectations, particularly with the lack of recognition at check-in and the absence of a dedicated ALL Accor counter. Your comments regarding the Executive Lounge, breakfast quality, and miscommunication about the bar facilities are deeply concerning, and we will address these issues immediately with the respective teams to ensure improvements are made. The discomfort caused by the room temperature and the delays during checkout are equally unacceptable, and we will review our operational procedures to prevent such lapses in the future. Your feedback is invaluable to us, and we would appreciate the opportunity to regain your trust. If you would allow us, we would love to discuss your experience further and make amends. Please feel free to contact me Guest Experience Manager with the email of gem@pullmanshanghaicentral.com Once again, we apologize for the disappointment and hope you might reconsider staying with us in the future for a significantly improved experience. Sincerely, Guest Experience Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 2,485 件のレビュー 9.6/10 ロケーション
  • 3,210 件のレビュー 8.7/10 客室
  • 5,481 件のレビュー 9.3/10 サービス
  • 21 件のレビュー 6.2/10 インターネット
  • 1,288 件のレビュー 9/10 清潔さ
  • 639 件のレビュー 8.5/10 朝食
  • 625 件のレビュー 6.9/10 お値打ち度

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。