Swissôtel Grand Shanghai 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 477 件のレビュー

Swissôtel Grand Shanghai - Image 1
Swissôtel Grand Shanghai - Image 2
Swissôtel Grand Shanghai - Image 3
Swissôtel Grand Shanghai - Image 4
1 Yu Yuan Road, Jing An District, 200040 SHANGHAI, China

説明

ホテルのその他の情報

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

当ホテルの客室

ホテル所在地

Swissôtel Grand Shanghai

1 Yu Yuan Road, Jing An District
200040 SHANGHAI
China

GPS:31.224675, 121.447073

電話番号
ファックス +86 62889638

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

CAFÉ SWISS

Enjoy regional, Swiss and international cuisine at Cafe Swiss, Swissotel Shanghai's all-day restaurant with both a la carte and buffet options serving breakfast, lunch and dinner in a relaxed, informal setting.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  477 件のレビュー

トリップアドバイザーの評価  4.6/5  2,819 件のレビュー

2025エクセレンス認証

The executive lounge is impressive.

トリップアドバイザーの評価 5.0/5

Leon H トリップアドバイザー認証口コミ

The environment of the hotel's executive lounge is elegant, and you can have afternoon tea and chat, which is very convenient. And the transportation is convenient, and it is very close to the subway station. Whether it is a business trip or a vacation, it is the best choice. The service is also particularly thoughtful, and they will patiently help deal with various problems. It's very good!

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao

Awesome service , clean and comfortable stay

トリップアドバイザーの評価 5.0/5

joywongsg ファミリー - トリップアドバイザー認証口コミ

Awesome service with prompt attention from staff who catered to every need. The breakfast was delicious, and the bed was incredibly comfortable. Pristine cleanliness made it perfect for a restful stay. Great location right by Jing'an Temple with plenty of good food options nearby. They recognized my AccorPlus Gold status and provided access to dedicated floors for AccorPlus holders. The concierge team delivered excellent service - they even arranged for my Taobao purchases to be sent directly to the room!

Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

Please consider another place unless you are looking for lower tier. Not a five star hotel.

トリップアドバイザーの評価 2.0/5

omar_g_miami Couples - トリップアドバイザー認証口コミ

Good location, terrible rooms and service. Dirty buffet, sticky nasty floor each day and I got an upset stomach from the food. Dirty hallways. Odd bathroom that doesn't full close from bedroom. Staff is not friendly at all. I only book five star hotels and was extremely surprised by this place. 2 stars at best. They didn't even greet properly or speak English at check in. Concierge test was very weird and unfriendly. This is a far cry from the Swissotel Grand Namba in Osaka which is extremely good and true 5 star place where we stayed last year. Brand seems inconsistent and the manager needs to be retrained here. There's also wallpaper bubbling off the wall in the hallway on the 10th floor near our room - it's really gross! Too much funky weird overwhelming perfume smell in the lobby also. I could go on but I won't.

Dear Guest, thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ricky Zhao Guest Experience Manager

Great location, friendly staff for a family trip.

トリップアドバイザーの評価 4.0/5

Experience190466 トリップアドバイザー認証口コミ

Very good, friendly staff including housekeeping and Mr. Huang, the concierge manager who ensured our family of four a smooth ride to the airport. Check-in staff was efficient and friendly but marred by extended wait time. Great location, convenient to public transportation and places to eat. Do not patronize the discounted BBS restaurant, which is not BBQ at all. Terrible service and foods.

Dear Guest, thank you for taking the time to share your feedback regarding your family trip at our hotel. We are delighted to hear that you found our location ideal for family travel and appreciated the friendliness of our staff. Special thanks for highlighting. Iverson, our concierge manager, and the housekeeping team—your kind words will surely brighten their day! We're also glad to know that our proximity to public transportation and dining options enhanced your stay.However, we sincerely apologize for the inconvenience caused by the extended check-in wait time. Your experience falls short of our standards, and we've initiated a review of our procedures to ensure faster, more seamless arrivals in the future. We're deeply concerned about your negative experience at the Cafe Swiss restaurant. We take your feedback seriously and will promptly communicate your concerns to the restaurant management. Your insights will help them improve service quality and menu offerings.Your satisfaction remains our top priority, and we hope you'll give us another opportunity to provide a flawless stay. Once again thanks for choosing our hotel and we look forward to welcoming you back again! Best Regards,Ricky Zhao Guest Experience Manager

Efficient reply and arrangement, which is important for business trip

トリップアドバイザーの評価 5.0/5

Jennifer S ビジネス - トリップアドバイザー認証口コミ

I have previously booked hotels in different countries and cities for business trip, Swissotel Shanghai’s service is really impressive. Alan from the reservation team is very efficient and helpful, he promptly adjusted the reservation as requested and provided a clear confirmation of needed details. Alan demonstrated exceptional knowledge of his profession, truly understand my needs and concerns, he provided outstanding service and has done an excellent job!

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao

との提携 TripAdvisor

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