Swissôtel Grand Shanghai 5 つ星

Dear Mr. E., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding your comments on the ring and knock guest door, we truly endeavor to always respect guests’ privacy and we have in place strict procedures to prevent disturbing guests or indeed entering a guest room when the “Do Not Disturb” switch has been activated to display a red illuminated panel outside the guest’s door. There is a “DND” switch just inside the hallway by the entrance door, as well as one being located beside the bed. These same locations also provide a “Please Make Up My Room” indicator switch. In addition to the two sets of electronically-activated “DND” indicators, a “DND” hanger is placed inside each guest’s room, on the inside door handle, allowing the guest to slip it over the outside door handle as they please. If neither of these methods are used, each guest room is fitted with a double lock which guests inside the room can activate, and prevent entry. There is also a chain restraint which is fitted into our guest room doors and doorframes. And should none of these precautions be taken by our guests, it is our policy to only enter a guest room providing there is no “DND” sign displayed, and that the door bell has been sounded 3 times, and each time with a verbal announcement as to who is at the guest’s door. In any event we are truly sorry for you being disturbed unexpectedly, but trust you can appreciate that we have appropriate precautions in place. Please feel free to contact me in your next stay and we will arrange a nice room for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophia Song Guest Experience Manager

Dear Ms. K., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Dear Mr. A., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Dear Ms. I., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. Thank you for your positive comments regarding the cleanliness. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so regret that the check in experience did not meet your expectation. According to the policy of Public Security Bureau, we have to take guest's photo upon check in for facing identify. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Sophia Song Guest Experience Manager

Dear Mr. S., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Dear Mr. S., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive feedback. I will share your comments with our Food & Beverage team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Dear Mr. S., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive your feedback. After I shared your comments with our Front Office Manager, she explained that the credit card system was updated by Industrial and Commercial Bank of China (ICBC), so that it took long time to get authorization and cannot complete authorization on your departure day. Now your authorization has been released, the credit amount will return to your card in 5-10 work days. If you have any problem, please feel free to contact me. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Dear Mr. I., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The problem for water pressure and USB are informed with our Duty Engineer, and we will check carefully. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophia Song Guest Experience Manager

Dear Mr. A., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to know that you enjoy hotel location and room. I will share your comments with our team. Also our F&B manager has noticed with your comments and we will train our Cafe Swiss staff to improve our service. For the air condition, please allow me extend sincerely apology with you and I will ask our Engineer to check this room's air condition well. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Dear Mr. M., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback for our service and pool. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so regret that the lobby area did not keep in order and make the experience not meet your expectation. Our Front Office Manager Shirley has noticed that problem and will train all the staffs who work at lobby area to keep both reception and concierge desk working in the order. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Dear Mr. N., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Since 2 July, we joined the Accor group, the Swiss Circle Eleva member has been updated as Le Club Accor Gold member. I am so pity that Le Club Accor Gold member has no access to Executive Lounge. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophia Song Guest Experience Manager

Dear Mr. I., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Dear Mr. N., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Dear Mikiya N., Thank you very much for your feedback on your recent stay with us here at Swissôtel Grand Shanghai. However, we are sorry to read your unpleasant wifi experience. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. If I can be of any assistance to you in the meantime, please do not hesitate to contact me. Thank you again for taking your valuable time to feed this back in such a detail to us and hope that we may be able to have the opportunity to welcome you back again in the near future. Warmest Regards, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai