Swissôtel Grand Shanghai 5 つ星

お客さまの声 4.4/5 2,404 件のレビュー

#ALLSAFE Accor

ALLSAFE認証ホテル

Swissôtel Grand Shanghai
地図で見る
+ 20 サービス
このホテルを予約

客室 1

人数
子供の年齢
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入会は無料です

このホテルを予約する際:

  • ステータスポイントとリワードポイントが貯まります

  • リワードポイントを使うことができます

  • 特典を利用します

  • メンバー限定料金は利用不可

ホテルのその他の情報

TOP SELLING A luxurious 5-star hotel located in Jing'an, the upscale central district of the city, Swissotel Grand Shanghai is literally a few steps away from the famous West Nanjing Road, prestigious office towers and shopping malls.

ホテル館内および周辺のサービス

チェックインは15h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • Wi-Fi/インターネットアクセス
  • 駐車場
  • 完全禁煙ホテル
  • エアコン
  • ブティック/ショッピング
  • ポーター
  • コンシェルジュ
レジャーとアクティビティ
  • プール
  • フィットネスセンター
  • 快適なご滞在
  • 遊覧船
  • 自転車のレンタル (周辺)
ケータリング
  • レストラン1軒
  • バー1軒
  • ルームサービス
ビジネスサービス
  • 会議室13室
  • コンベンションホテル
  • ビジネスセンター(サポートスタッフあり)
  • コピー/印刷サービス利用可能

ホテル所在地

Swissôtel Grand Shanghai

1 Yu Yuan Road
Jing An District
200040
shanghai
中国

電話番号: +8653559898

ファックス: (+86)62889638

チェックインは15h00からです

チェックアウトは12h00です

  • 飛行機で

    SHANGHAI HONGQIAO INTL APT 10.9km / 6.77 マイル

  • 飛行機で

    SHANGHAI PUDONG INTERNATIONAL AI 47.6km / 29.58 マイル

GPS:31.224635, 121.444799

当ホテルの客室

Swissotel Grand Shanghai features 467 luxury rooms, including 94 Classic Rooms, 125 Premier Rooms, 150 Swiss Advantage Rooms, 83 Executive Club Rooms, 3 Pinnacles, 11 Executive Suites and 1 Presidential Suite Most of the rooms command fabulous views of the citys ultra-modern skyline and embrace a holistic approach to the Paris of the East. Feature comfortable facilities and top-of-the-line technology to both leisure and business guests.

Swiss Executive Twin Room

  • 最大人数: 2
  • 面積: 最小 35 / 377 sq ft
  • ビュー: 街側 *

* ホテルの空室状況に応じる

  • Direct dial telephone

Classic King Room

  • 最大人数: 2
  • 面積: 最小 35 / 377 sq ft
  • ビュー: 街側 *

* ホテルの空室状況に応じる

  • Direct dial telephone
  • Mini Bar

Swiss Executive King Room

  • 最大人数: 2
  • 面積: 最小 35 / 377 sq ft
  • ビュー: 街側 *

* ホテルの空室状況に応じる

  • Direct dial telephone

Swiss Advantage King Room

  • 最大人数: 2
  • 面積: 最小 35 / 377 sq ft
  • ビュー: 街側 *

* ホテルの空室状況に応じる

  • Direct dial telephone
  • Mini Bar

Swiss Advantage Twin Room

  • 最大人数: 2
  • 面積: 最小 35 / 377 sq ft
  • ビュー: 街側 *

* ホテルの空室状況に応じる

  • Direct dial telephone

Premier Twin Room

  • 最大人数: 2
  • 面積: 最小 35 / 377 sq ft
  • ビュー: 街側 *

* ホテルの空室状況に応じる

  • Direct dial telephone

Classic Twin Room

  • 最大人数: 2
  • 面積: 最小 35 / 377 sq ft
  • ビュー: 街側 *

* ホテルの空室状況に応じる

  • Direct dial telephone
  • Mini Bar

Premier King Room

  • 最大人数: 2
  • 面積: 最小 35 / 377 sq ft
客室

レストランとバー

CAFÉ SWISS

お料理の種類: 多国籍料理

Enjoy regional, Swiss and international cuisine at Cafe Swiss, Swissotel Shanghai's all-day restaurant with both a la carte and buffet options serving breakfast, lunch and dinner in a relaxed, informal setting.

昼食

夕食

17:30 - 22:00

Flow Lounge and Bar

非契約写真

The perfect rendezvous and meeting place for tourists, locals and business associates, The Flow Lounge and Bar is located adjacent to the lobby, featuring an extensive selection of international drinks, specialty concoctions and hot beverages.

ミーティングとイベント

会議室

  • 会議室の数:13

  • 最大サイズ:575 m²

  • 最大ご利用人数:500 人

  • パーティの最大ご利用人数:300 人

詳細

お客さまの口コミ
Swissôtel Grand Shanghai

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.4/5

2,404 件のレビュー

スタッフの対応がとても親切で、たいへん快適に過ごせました。

お客さまの声 4.4/5

O. ご友人 - 07/11/2019 確認済みレビュー すべて

上海で2泊することになり、同行する方のお勧めでこちらに滞在しました。レセプションスタッフ、ドアマンともにとても親切で、タクシー手配も迅速に対応してくれました。 アップグレードしていただいたお部屋はとても広くて快適。お掃除も行き届いており、たいへん快適に過ごすことができました。広いベッドがとても気持ち良かったです。エグゼクティブラウンジを利用したところ、こちらもスタッフが皆笑顔で対応してくれ、静かにゆっくりと過ごすことができました。 おかげで素敵なステイとなりました。誠にありがとうございました。

Dear Mr. O., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

清潔感もあり、とても親切な対応でした。

お客さまの声 4.4/5

Akira N. ビジネス - 21/10/2019 確認済みレビュー すべて

度重なるフライトキャンセルによる、延泊対応もスムーズにして頂いて、本当に助かりました。 バーラウンジを何度か利用させて頂きましたが、音量が少し大きく感じました。

Dear Mr. N., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

概ねサービスは良かった

お客さまの声 4.4/5

Yuji ビジネス - 09/09/2019 確認済みレビュー すべて

全般的に良いサービスを受けることができましたが、歯ブラシが無かったことが不満です。

Dear Mr. T., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. However, kindly noted that effective July 1, 2019, the Shanghai Municipal Administration of Culture and Tourism has issued a regulation to minimize and reduce the use of disposable items. The 6 items are, toothbrush, combs, shaving razors, nail file, bath brushes and shoeshine brushes. You may call our Service Center for those 6 items and our employees will deliver to your room. Thank you again for sharing your experience, and we hope see you soon. Sincerely, Sophia Song Guest Experience Manager

清潔感があった

お客さまの声 4.4/5

Dee ビジネス - 19/08/2019 確認済みレビュー すべて

アメニティーグッズが不十分。歯ブラシ、レイザー等。

Dear Mr. Y., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive your feedback. Kindly note that effective 1 July 2019, the Shanghai Municipal Administration of Culture and Tourism has issued a regulation to minimize and reduce the use of disposable items in the tourism and accomodation industies. The 6 identified diaposable items are, toothbrush, comb, shaving razors, nail file, bath brushes and shoeshine burshes. Those items are not be permitted by law to be pre-set up in the guestrooms. Please kindly contact our Swiss Center to let us know your needs and we will be delighted to send into your room. Thank you again for sharing your experience, and we hope see you soon. Sincerely, Sophia Song Guest Experience Manager

快適でした

お客さまの声 4.4/5

Tomo ビジネス - 25/07/2019 確認済みレビュー すべて

スタッフの対応や説明が丁寧で好感が持てました。 プールは20m以上あり、ガッツリと泳げました。 3泊しましたが、朝食も飽きることなくおいしく頂きました。

Dear Mr. T., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

設備良いです。

お客さまの声 4.4/5

T E. ビジネス - 03/06/2019 確認済みレビュー すべて

設備が良いです。特にシャワーの水流強いのに満足してます。サービス(タクシー手配、部屋清掃)にも満足です。地下鉄駅近いのも良いです。

Dear Mr. E., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

メイドがうるさい

お客さまの声 4.4/5

匿名 ビジネス - 21/04/2019 確認済みレビュー すべて

残念なポイント2つ ・景観が悪い。9Fの部屋でしたが、空調設備しか見えない。植え込みなど高級ホテルに相応しい景色が欲しい ・メイドがうるさい。夕方部屋にもどり、風呂にはいったり、仮眠したりしていると激しくチャイムを鳴らし、ドアのノックするメイド。「訪問」がデフォルトなのが残念。来訪しないことをデフォルトとし、来て欲しい時はメイドコールボタンになっているほうがいい。

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding your comments on the ring and knock guest door, we truly endeavor to always respect guests’ privacy and we have in place strict procedures to prevent disturbing guests or indeed entering a guest room when the “Do Not Disturb” switch has been activated to display a red illuminated panel outside the guest’s door. There is a “DND” switch just inside the hallway by the entrance door, as well as one being located beside the bed. These same locations also provide a “Please Make Up My Room” indicator switch. In addition to the two sets of electronically-activated “DND” indicators, a “DND” hanger is placed inside each guest’s room, on the inside door handle, allowing the guest to slip it over the outside door handle as they please. If neither of these methods are used, each guest room is fitted with a double lock which guests inside the room can activate, and prevent entry. There is also a chain restraint which is fitted into our guest room doors and doorframes. And should none of these precautions be taken by our guests, it is our policy to only enter a guest room providing there is no “DND” sign displayed, and that the door bell has been sounded 3 times, and each time with a verbal announcement as to who is at the guest’s door. In any event we are truly sorry for you being disturbed unexpectedly, but trust you can appreciate that we have appropriate precautions in place. Please feel free to contact me in your next stay and we will arrange a nice room for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophia Song Guest Experience Manager

Perfect

お客さまの声 4.4/5

匿名 ビジネス - 17/04/2019 確認済みレビュー すべて

完璧なホテルでした。ビジネスで使用させていただきました。心寂しくなっている時に日本のテレビが綺麗に見れたことが嬉しかったです。 お掃除も従業員さんの対応も大満足でした。

Dear Ms. K., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

静かに過ごせるホテル

お客さまの声 4.4/5

匿名 ファミリー - 12/04/2019 確認済みレビュー すべて

設備、スタッフのサービス共に大変満足できました。10歳の息子がホテル内で迷子になった時もスタッフの女性に優しく保護して頂き大変感謝しています。また利用したいと思います。

Dear Mr. A., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

笑顔が少ない

お客さまの声 4.4/5

匿名 ビジネス - 01/04/2019 確認済みレビュー すべて

掃除などは常に行き届いており、満足。 チェックインの際に顔写真を撮られた理由がわからない。旅で疲れた顔を写真に撮られるのは好ましくない。 接客スタッフが不機嫌で、とても気をつかった。

Dear Ms. I., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. Thank you for your positive comments regarding the cleanliness. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so regret that the check in experience did not meet your expectation. According to the policy of Public Security Bureau, we have to take guest's photo upon check in for facing identify. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Sophia Song Guest Experience Manager

快適な滞在

お客さまの声 4.4/5

ジ. ビジネス - 22/03/2019 確認済みレビュー すべて

久しぶりの滞在でしたが快適に過ごすことができました。

Dear Mr. S., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

チェックイン、チェックアウトともスムーズでよかった

お客さまの声 4.4/5

匿名 ビジネス - 24/01/2019 確認済みレビュー すべて

レストランのアラカルトメニューが少し物足りなかった。ビュッフェスタイルが中心なのかなと感じた。

Dear Mr. S., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive feedback. I will share your comments with our Food & Beverage team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Swissôtel Grand Shanghaiの対応

お客さまの声 4.4/5

Wenbo ビジネス - 16/01/2019 確認済みレビュー すべて

チェックイン・アウト時にデポジットのクレジットカードの読み取りに異常に時間を要していた。読み取り機械の不具合かサービス会社かによるものかは不明。チェエクアウト時に至っては、デポジットのキャンセルが出来たことを見届けられす、担当者からは後でやっておきますのでと言われホテルを後にした。 お客本位の対応で有りがたかったが、後でトラブルにならないか不安というところです。 最終、ちゃんとキャンセル出来て問題ないの連絡が有れば有りがたい。

Dear Mr. S., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive your feedback. After I shared your comments with our Front Office Manager, she explained that the credit card system was updated by Industrial and Commercial Bank of China (ICBC), so that it took long time to get authorization and cannot complete authorization on your departure day. Now your authorization has been released, the credit amount will return to your card in 5-10 work days. If you have any problem, please feel free to contact me. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

設備が古い

お客さまの声 4.4/5

匿名 ご友人 - 05/01/2019 確認済みレビュー すべて

お湯の圧力が不安定! USBが直接使えない

Dear Mr. I., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The problem for water pressure and USB are informed with our Duty Engineer, and we will check carefully. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophia Song Guest Experience Manager

立地条件がよく、お部屋も綺麗でよかったと思います。

お客さまの声 4.4/5

匿名 ビジネス - 12/12/2018 確認済みレビュー すべて

朝食のレストランのスタッフの一部の方は英語出来ないようでした。

Dear Mr. A., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to know that you enjoy hotel location and room. I will share your comments with our team. Also our F&B manager has noticed with your comments and we will train our Cafe Swiss staff to improve our service. For the air condition, please allow me extend sincerely apology with you and I will ask our Engineer to check this room's air condition well. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

地下鉄静安寺駅、南京西路から近く、静かで快適。

お客さまの声 4.4/5

Tim ファミリー - 03/11/2018 確認済みレビュー すべて

いつでも快適に宿泊できる。フロントスタッフ、ジムのスタッフ、エグゼクディブフロアのスタッフ、皆がフレンドリーでまた来たくなる。プールも清潔で使いやすい。チェックインやその他用事でフロントにくると、相変わらず列を作れない、待てない現地中国人あるいは外地籍中国人の宿泊客のコントロールができていない状況に遭遇する。ラインを誘導するポールがあるが、そこで順番を待つという暗黙の習慣やルールが理解されていない。シンガポールのスイスホテルでは常にスタッフが待つ場所、次に行くべきカウンターへ誘導し、スムーズであったが、是非上海でもこれを導入してみては?カウンターで支払いや個人情報をやりとりしているときに、真後ろに全く面識のない人に並ばれるのは不快だし、ホテルの中であればホテルも現地の人に並ぶ、余裕を持って待つことを共有する側であってほしい。あとは、コンシェルジュデスクにコンシェルジュがいない時に、現地あるいは外地籍中国人の来客が陣取って座っているのを放置するのもやめるべき。コンシェルジュが機能していないホテルなのだと欧米系やその他の宿泊客に示しているようなもの。

Dear Mr. M., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback for our service and pool. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so regret that the lobby area did not keep in order and make the experience not meet your expectation. Our Front Office Manager Shirley has noticed that problem and will train all the staffs who work at lobby area to keep both reception and concierge desk working in the order. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

過ごしやすいホテルです

お客さまの声 4.4/5

Gtop ビジネス - 22/08/2018 確認済みレビュー すべて

毎回上海出張時には常宿にしているホテルです。周囲にレストランが多く、コンビニエンスストアはホテル前にあり、静安寺駅も近く、過ごしやすいホテルです。スイスホテルのメンバーカードに入会しており、頻回にステイしているせいか毎回27階のラウンジを利用させていただいておりました。今回、出張前にACOOR HOTELのカードが送付され、チェックイン時に確認したところ、現在のホテルの利用状況ではラウンジは利用できないとのことでした。本年6月にステイした際は利用できました。この点、よく理解できませんでした。

Dear Mr. N., Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Since 2 July, we joined the Accor group, the Swiss Circle Eleva member has been updated as Le Club Accor Gold member. I am so pity that Le Club Accor Gold member has no access to Executive Lounge. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophia Song Guest Experience Manager

とても気持ち良く過ごすことができました。

お客さまの声 4.4/5

I. ファミリー - 19/08/2018 確認済みレビュー すべて

スタッフのみなさんの対応がとても良かった。

Dear Mr. I., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

快適な滞在でした

お客さまの声 4.4/5

Gn T. ビジネス - 23/06/2018 確認済みレビュー すべて

毎回、上海に出張する際はスイスホテルを宿泊しています。部屋が清潔で、フィットネス、プール、サウナ、ジャグジーなど施設が充実しています。また、静安寺駅からそばで、日本料理店が充実している久光百貨店がそばにあり、滞在に不自由しません。

Dear Mr. N., We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophia Song Guest Experience Manager

Need improvement in WiFi connectivity.

お客さまの声 4.4/5

For B. ビジネス - 27/11/2017 確認済みレビュー すべて

設備が若干古くなりつつある感があるが、問題ないレベル。WiFiのconnectivityに問題あり。改善を望む。

Dear Mikiya N., Thank you very much for your feedback on your recent stay with us here at Swissôtel Grand Shanghai. However, we are sorry to read your unpleasant wifi experience. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. If I can be of any assistance to you in the meantime, please do not hesitate to contact me. Thank you again for taking your valuable time to feed this back in such a detail to us and hope that we may be able to have the opportunity to welcome you back again in the near future. Warmest Regards, Rena Fu Guest Experience Manager Swissôtel Grand Shanghai 1 Yuyuan Road, Jing'an District | Shanghai | China Tel: +8… | Fax: +8… www.swissotel.com/shanghai

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