Swissôtel Grand Shanghai 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 450 件のレビュー

Swissôtel Grand Shanghai - Image 1
Swissôtel Grand Shanghai - Image 2
Swissôtel Grand Shanghai - Image 3
Swissôtel Grand Shanghai - Image 4
1 Yu Yuan Road, Jing An District, 200040 SHANGHAI, 中国

説明

ホテルのその他の情報

  • Located right in the city centre, steps from Nanjing West Road

  • Spacious contemporary rooms and suites with views of the Shanghai skyline

  • Stylish lobby bar, and restaurants serving inspired Cantonese and global cuisine

  • Large heated indoor pool, modern fitness centre and energising spa treatments

当ホテルの客室

ホテル所在地

Swissôtel Grand Shanghai

1 Yu Yuan Road, Jing An District
200040 SHANGHAI
中国

GPS:31.224675, 121.447073

電話番号
ファックス +86 21 6288 9638

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

CAFÉ SWISS

Enjoy regional, Swiss and international cuisine at Cafe Swiss, Swissotel Shanghai's all-day restaurant with both a la carte and buffet options serving breakfast, lunch and dinner in a relaxed, informal setting.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  450 件のレビュー

トリップアドバイザーの評価  4.7/5  3,641 件のレビュー

2025エクセレンス認証

Great location. Staff so friendly!

トリップアドバイザーの評価 5.0/5

Mona H トリップアドバイザー認証口コミ

Atmosphere v Rooms Value v Cleanlir * Help me write Thank you for the fantastic cleaning job that Mrs 洪录英（12层1219房间）did for me this week . The room looks absolutely clean and comfortable. Thank you , for the excellent work! I am so grateful to have you helping me to tidy up the room. ヘ Done

Large chain hotel

トリップアドバイザーの評価 4.0/5

cpr2exs トリップアドバイザー認証口コミ

Hotel is located in Jing’an very close to exit 3. We arrived early and were allowed to check in at 9am which was great. Some staff speak English well others are totally hopeless so it will really depend on who you get when you arrive at reception. Housekeeping aims to please - room has a Nespresso machine and an extensive selection of teas. Water bottles are provided free of charge and more can be requested from housekeeping if require. Please note Mini bar items are not free. Very comfy bath towels and very sizeable bathroom. Bed is comfortable and large. Our view was towards Pudong. Breakfast was included in our rate and was very extensive with local Shanghainese dishes included like noodles, porridge, buns and vegetables. There’s also an excellent bread, cold cuts and egg station. The coffee is not great at the breakfast bar, use your Nespresso capsules instead. The wellness on Level 5 is quite good with steam room, sauna, jacuzzi , swimming pool and gym. If you need to freshen up after check out you can request for access. Highly recommend for the area and the experience we had.

Thank you for your thoughtful review regarding your recent stay at Swissôtel Grand Shanghai. We are delighted to hear that you appreciated our convenient location in Jing’an and that we were able to accommodate your early check-in request. It is wonderful to know that you enjoyed the amenities in your room, including the Nespresso machine and the selection of teas, as well as the comfort of our bedding and towels. We appreciate your feedback on our staff's English proficiency and will continue to encourage our team to enhance their communication skills. Your comments regarding the breakfast offerings and wellness facilities have been noted, and we are pleased that you found them to be satisfactory. Thank you for recommending our hotel, and we hope to welcome you back for another enjoyable experience in the future.

Service can be better improved

トリップアドバイザーの評価 3.0/5

Cindy O トリップアドバイザー認証口コミ

Stayed for a total of 5 nights from the 25 to 30 December. What I liked about the hotel ? The hotel’s standout feature is its excellent location, offering exceptional convenience and accessibility. It is situated close to subway lines 2, 7, and 14, making it easy to get around the city, and is set in a very central area with a wide variety of good food options nearby. The surrounding neighborhood is also home to luxury shopping malls, with West Nanjing Road being a particularly upscale and prestigious retail district. During the festive season, the busy Christmas markets in the area add a lively atmosphere, and JuLULU pub street is just a 10-minute walk away, providing brilliant dining and nightlife options What I did not liked about the hotel ? The hotel did not meet five-star expectations in several areas, particularly service and facilities. The front desk and concierge felt cold, transactional, and unhelpful when we asked questions, giving an overall impression of impatience rather than hospitality. This was especially evident on our arrival on December 25, when there was no concierge available to assist us with multiple bags, which is not acceptable for a hotel of this standard, especially under the Accor brand. The physical spaces also disappointed: while the lobby is large, the layout is poor, with very limited seating or waiting areas for guests, and the hotel feels dated, with many underused spaces in need of refurbishment. In addition, we chose not to dine at the Takegawa Japanese restaurant due to a strong cigarette smell, which created an unpleasant dining environment regardless of the quality of the food.

Dear Cindy O, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location and the vibrant surroundings that enrich your experience in Shanghai. However, we sincerely regret that certain aspects of your visit did not align with your expectations, particularly in terms of service and the condition of our facilities. We acknowledge your concerns regarding the reception and concierge services; it is our goal to provide a warm and welcoming atmosphere, and we will reflect on your comments to enhance our approach. Additionally, we appreciate your observations about the layout of our lobby and the condition of our spaces. Your insights are invaluable as we continually strive to improve our guest experience. We also apologize for the discomfort you encountered in the dining area due to the cigarette smell, as we understand how this can detract from the overall enjoyment of a meal. Thank you once again for your feedback, and we hope to welcome you back in the future for an improved experience. Best regards, Swissôtel Grand Shanghai

A good day

トリップアドバイザーの評価 5.0/5

同学 李 トリップアドバイザー認証口コミ

It was a nice living experience，Thank you very much to the front desk staff; she is a beautiful girl who provided me with warm and welcoming service. I'll be back.

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us.

Very good Service and professional staffs

トリップアドバイザーの評価 5.0/5

Jayakumar P トリップアドバイザー認証口コミ

Very good Service and professional staffs, food quality is very good like the chicken wings there, restaurant in the lobby is the best

Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

との提携 TripAdvisor

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