プルマン 上海 静安 5 つ星

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No.330 Meiyuan Road, Zhabei District, 200070 上海, 中国

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ホテルのその他の情報

  • 地下鉄や鉄道駅へアクセスしやすい絶好の立地

  • プールには自然光が入ります

  • Renovated International restaurant to cater up to 140 persons with an enlarged buffet display

  • 19室のプライベートダイニングルーム、広さ200m²のアラカルトの中華料理レストラン

  • 信頼性の高い超高速Wi-Fi

当ホテルの客室

ホテル所在地

プルマン 上海 静安

No.330 Meiyuan Road, Zhabei District
200070 上海
中国

GPS:31.246517, 121.456888

電話番号

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

VENU ALL DAY DINING RESTAURANT

The Venu all day dining restaurant serves international cuisine. Open all day for breakfast, lunch and dinner, it features impressive buffet displays with freshly prepared dishes from various interactive cooking stations.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  107 件のレビュー

トリップアドバイザーの評価  4.0/5  2,420 件のレビュー

THE WORST PULLMAN THAT I HAVE EVER VISITED

トリップアドバイザーの評価 1.0/5

donnie030387surabaya ビジネス - トリップアドバイザー認証口コミ

THE WORST PULLMAN THAT I HAVE EVER VISITED 1. The biggest problem is Air Conditioner does not work at all. I complained but the hotel does not give good solution and only give a Fan !!! 2. Welcome Drink, you need to ask first, they will never give it if you do not ask

Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I'm sorry that you didn't feel the strong air conditioning, because the temperature in Shanghai in recent days has been 17-20 degrees Celsius, so we control the room temperature at 22-26 degrees Celsius. Regarding your preference for drinks, we have checked that your reservation was made by a third-party online travel agency. According to Accor membership policy, you cannot enjoy membership benefits at the hotel. Of course, we provide you with drinks according to your needs. This obviously does not meet your expectations, and we will actively raise your opinions with Accor headquarters.we hope that you will give us the opportunity to better serve you in the near future. Moses Suen Front Office Manager

Convenient location for metro station and superb breakfast

トリップアドバイザーの評価 5.0/5

Adventur33 ファミリー - トリップアドバイザー認証口コミ

Thanks to the reservation team who was very responsive during the booking. The hotel is located right next to the entrance to metro station which makes it very easy for local travel. The morning breakfast has plenty of choices and they are yummy. The TV channels have some nice movie but free chapters are limited which you need to pay to watch further chapters.

Dear guest,Thank you for choosing Pullman Shanghai Jing‘An as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best.

전문적이고 친절한 직원들과 깨끗한 호텔

トリップアドバイザーの評価 5.0/5

DOHA Y Couples - トリップアドバイザー認証口コミ

- 변경된 호텔 공식 명칭 : shanghai pullman hotel jingan - 숙박 기간 : 02/08/2024 - 04/08/2024 (2박 3일) - 위치 : Metro shanghai station 5번 출구에서 1분 거리 - 치안 : 안전함 나는 해당 호텔의 19층 Accor member floor에 머물렀습니다. 호텔에 숙박하는 동안 리셉션 직원들과 레스토랑 및 컨시어지 직원들 모두 친절하였습니다. 룸은 아주 깨끗했고, 잘 정돈되어 있었으며, 웰컴 과일이 준비되어 있었습니다. 해당 호텔에 머물며 가장 고마웠던 이야기가 있습니다. 이 이야기를 통해 여행객들이 해당 호텔에서 얼마나 케어받는지 알 수 있을 겁니다. 상하이 여행을 마치고 호텔 마지막날에 푸동공항으로 가기 위하여 새벽에 체크아웃을 하였습니다. 너무 이른 아침이라 졸린 상태에서 소지품을 챙기다 보니 우리에게 남편의 웨딩반지를 룸에 두고 나와버렸었습니다. 이 남편의 반지가 없다는 사실을 알았을 때 우린 이미 공항에 도착한 상황으로 비행기 탑승을 앞두고 있었습니다. 나는 중국어를 아예 못하는 외국인이기에 번역기를 사용하여 호텔에 룸 클린 전에 급히 반지를 찾아 달라는 요청 메일을 발송하였습니다. 다행히 호텔 직원이 메일을 빠르게 확인해 주어 반지를 안전하게 확보 할 수 있었습니다. 안전하게 반지를 소포로 배송하기까지 약 2일 간 소통하는 과정에서 컨시어지팀 LEO와 TOM이 많은 노력을 해주었습니다. 내가 중국어를 할 줄 모르는 외국인이기에 더욱 힘들었을 것이라고 생각합니다. 그럼에도 마지막까지 친절하게 응대해주고 반지 발송을 완료해주어 고맙습니다. 나는 프로페셔널한 두 직원에게 존경과 감사를 보냅니다. 언제나 여행은 설레임과 긴장이 동반됩니다. 상하이 여행에서 숙소를 고민하는 여행객들은 Shanghai pullman jingan에서 긴장을 내려놓고 오직 설레임만 가지고 여행을 즐길 수 있을 것입니다. - The official name of the hotel was changed: Shanghai Pullman Hotel Jingan - Period of Stay: 02/08/2024 - 04/08/2024 (2 nights and 3 days) - Location: 1 minute from Metro Shanghai Station Exit 5 - Security: Safe I stayed on the Accor member floor on the 19th floor of the hotel. During my stay at the hotel, the reception staff and the restaurant and concierge staff were all friendly. The room was very clean, well-organized, and a welcome fruit was prepared. There is a story I was most grateful for staying at the hotel. This story will help you understand how much travellers are cared for at the hotel. I checked out at dawn to go to Pudong Airport on the last day of the hotel after my trip to Shanghai. It was too early in the morning, so I was sleepy and packed my belongings, so I left my husband's wedding ring in the room. When we found out that this husband's ring wasn't there, we had already arrived at the airport and were about to board our flight. Since I am a foreigner who cannot speak Chinese at all, I used a translator to send a request e-mail to the hotel to urgently find the ring before cleaning the room. Fortunately, the hotel staff quickly checked the mail, so we were able to secure the ring safely. The concierge team LEO and TOM put a lot of effort in the process of communicating for about two days until the ring was safely delivered to the package. I think it must have been harder because I am a foreigner who cannot speak Chinese. Nevertheless, thank you for your kind response until the end and completing the sending of the ring. I respect and appreciate the two professional employees. Travel is always accompanied by excitement and tension. Travelers contemplating accommodation during their trip to Shanghai will be able to relax at Shanghai Pullman Jingan and enjoy the trip with only excitement. - 酒店的官方名称已更改: 上海铂尔曼酒店 静安 - 入住时间: 2024年8月2日 - 2024年8月4日（3天2夜） - 地点:地铁上海站5号出口1分钟 - 安全: 安全 我住在雅高酒店19楼的会员楼层。 酒店的接待员、餐厅和礼宾人员都很友好。 房间非常干净,设施齐全,还准备了迎宾水果。 有一个故事,我非常感激留在酒店。 这个故事将帮助您了解酒店对旅客的关心程度。 我凌晨退房去浦东机场，这是我在上海旅行结束后的酒店最后一天。 因为太早了,所以困了,收拾了行李,把丈夫的结婚戒指忘在房间里了。 当我们发现这个丈夫的戒指不在那里时，我们已经到达机场，即将登上我们的航班。 因为我是完全不会说中文的外国人,所以打扫房间之前,为了紧急找戒指,用翻译器向酒店发送了要求邮件。 幸运的是，酒店工作人员很快检查了邮件，所以我们能够安全地保护戒指。 礼宾团队LEO和TOM在大约两天的沟通过程中付出了很多努力，直到戒指安全地送到包裹中。 因为我是不会说中文的外国人,所以应该更辛苦吧。 尽管如此,感谢您的亲切回复,直到最后,并完成了戒指的发送。 我尊重和欣赏这两位专业员工。 旅行总是伴随着兴奋和紧张。 在上海旅行期间考虑住宿的旅客将能够在上海静安铂尔曼酒店放松身心，享受轻松愉快的旅程。

Dear DOHA Y, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nancy, Hotel guest experience manager

Enjoyable stay and very late check out to match evening flight

トリップアドバイザーの評価 5.0/5

NorthStar04604046854 トリップアドバイザー認証口コミ

We were given a very late check out as we had an evening flight which was very welcome. Breakfasts were tasty and good value. Rooms clean and well serviced. Best of all were the friendly and helpful staff all of which made for a very enjoyable stay.

Dear Guest,Thank you for choosing Pullman Shanghai Jing‘an as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best.

Bad experience and not well trained staff

トリップアドバイザーの評価 1.0/5

Phawat T Friends getaway - トリップアドバイザー認証口コミ

The reception charged me for deposit for double of the real price and also poor skill communication.

Dear Guest, Thank you for choosing our hotel for your recent stay and for sharing your feedback regarding your experience. We are deeply sorry to hear that your stay did not meet your expectations, particularly in terms of the staff training and overall experience. We take all feedback, especially constructive criticism, very seriously. Your comments about the staff not being well-trained and the overall bad experience are concerning, and we appreciate you bringing this to our attention. To address your concerns: Staff Training: We recognize the importance of having a well-trained team. As a result, we will be conducting additional training sessions for our staff, focusing on customer service, problem-solving, and hospitality standards. Improving the Guest Experience: We will review our current operational procedures to identify areas where we can improve the guest experience. This may include enhancing our communication protocols, refining our service standards, and ensuring that all guest requests and concerns are addressed promptly and effectively. Your feedback is crucial in helping us improve, and we are committed to making the necessary changes to ensure that all our guests have a positive and memorable experience. We hope to have the opportunity to welcome you back to our hotel in the future and provide you with a significantly improved experience. If you have any further suggestions or comments, please do not hesitate to contact us. Thank you again for your valuable feedback. We sincerely apologize for any inconvenience you may have experienced during your stay and look forward to the opportunity to serve you better in the future. Best regards, Nancy Kuang,Hotel Guest Experience Manager

との提携 TripAdvisor

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