プルマン 上海 静安

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 137 件のレビュー

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No.330 Meiyuan Road, Zhabei District, 200070 上海, 中国

説明

ホテルのその他の情報

  • 地下鉄や鉄道駅へアクセスしやすい絶好の立地

  • プールには自然光が入ります

  • Renovated International restaurant to cater up to 140 persons with an enlarged buffet display

  • 19室のプライベートダイニングルーム、広さ200m²のアラカルトの中華料理レストラン

  • 信頼性の高い超高速Wi-Fi

当ホテルの客室

ホテル所在地

プルマン 上海 静安

No.330 Meiyuan Road, Zhabei District
200070 上海
中国

GPS:31.246517, 121.456888

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

VENU ALL DAY DINING RESTAURANT

The Venu all day dining restaurant serves international cuisine. Open all day for breakfast, lunch and dinner, it features impressive buffet displays with freshly prepared dishes from various interactive cooking stations.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  137 件のレビュー

トリップアドバイザーの評価  4.0/5  2,378 件のレビュー

Enjoyable stay and very late check out to match evening flight

トリップアドバイザーの評価 5.0/5

NorthStar04604046854 トリップアドバイザー認証口コミ

We were given a very late check out as we had an evening flight which was very welcome. Breakfasts were tasty and good value. Rooms clean and well serviced. Best of all were the friendly and helpful staff all of which made for a very enjoyable stay.

Dear Guest,Thank you for choosing Pullman Shanghai Jing‘an as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best.

Bad experience and not well trained staff

トリップアドバイザーの評価 1.0/5

Phawat T Friends getaway - トリップアドバイザー認証口コミ

The reception charged me for deposit for double of the real price and also poor skill communication.

Dear Guest, Thank you for choosing our hotel for your recent stay and for sharing your feedback regarding your experience. We are deeply sorry to hear that your stay did not meet your expectations, particularly in terms of the staff training and overall experience. We take all feedback, especially constructive criticism, very seriously. Your comments about the staff not being well-trained and the overall bad experience are concerning, and we appreciate you bringing this to our attention. To address your concerns: Staff Training: We recognize the importance of having a well-trained team. As a result, we will be conducting additional training sessions for our staff, focusing on customer service, problem-solving, and hospitality standards. Improving the Guest Experience: We will review our current operational procedures to identify areas where we can improve the guest experience. This may include enhancing our communication protocols, refining our service standards, and ensuring that all guest requests and concerns are addressed promptly and effectively. Your feedback is crucial in helping us improve, and we are committed to making the necessary changes to ensure that all our guests have a positive and memorable experience. We hope to have the opportunity to welcome you back to our hotel in the future and provide you with a significantly improved experience. If you have any further suggestions or comments, please do not hesitate to contact us. Thank you again for your valuable feedback. We sincerely apologize for any inconvenience you may have experienced during your stay and look forward to the opportunity to serve you better in the future. Best regards, Nancy Kuang,Hotel Guest Experience Manager

Very comfortable business trip accommodation

トリップアドバイザーの評価 5.0/5

Venture15352807692 ビジネス - トリップアドバイザー認証口コミ

The hotel is in a very convenient location, with a subway station and convenience store nearby. The front desk also provided good service and was very welcoming. The room was clean and comfortable. You can also see the shanghai train station. The hotel breakfast was very rich, with a wide variety of buffets and fresh fruits.

Dear Guest,Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards,

Great service

トリップアドバイザーの評価 5.0/5

RAFA N トリップアドバイザー認証口コミ

I chose to stay at Pullman Jing'an because I need to travel to China with my family. China has implemented a visa-free policy, which makes our travel very convenient. I am a member of ALL, so I choose this hotel. I can honestly say that the location of this hotel is very good, it is right next to the high-speed rail station. The subway is also very close. The doormen of this hotel were very helpful and helped us a lot, because we were not very familiar with the Chinese APP, so we needed them to call a taxi for us. The front desk staff are very friendly, they are enthusiastic and speak English very well. No matter when you find them, they will be more than happy to help you. This made our trip so much easier. The room is too small. Maybe because this is Shanghai, the facilities in the room are also very old. I think it should be renovated. The food in the restaurant is good, but the service staff doesn't speak English at all. We gave feedback to the manager when we checked out. He thanked us very much and promised a free room upgrade, so I'll give him 5 stars. Because he is sincere enough.Overall this hotel has excellent service at the front desk, but it clearly doesn't match the poor facilities. If its facilities would be updated, we would come again without hesitation.

Dear Guest, Thank you very much for all these very encouraging comments. I will share your comments with the team that I am sure will be delighted to know that your recent stay with us was as pleasant as the previous one. We look forward welcoming you soon in your Shanghai's home and wish you all the best. Sincerely ， Guest Experience Manager

Good stay

トリップアドバイザーの評価 4.0/5

�#�i:� F Couples - トリップアドバイザー認証口コミ

The hotel is not at the best location but metro Line 1 exit 5 is just next to the hotel. This is definitely the usual Pullman. The interior is very outdated, needs renovations. Breakfast has lots of variety on local food. i'm an Accor platinum so has access to 27 floor, Lounge club. The service staff, Bella Liu is very helpful and service very well. Overall, its a decent hotel and i will come if it has done necessary renovation.

Dear guests, we are glad to hear that you had a great experience at Pullman Shanghai Jing'an. Our team works hard every day to ensure that all guests have a great time with us. We strive for excellence in everything we do, and your feedback helps us achieve that. Thank you for taking the time to share your experience with us. Looking forward to your next visit!

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 5,566 件のレビュー 9.5/10 ロケーション
  • 5,598 件のレビュー 8.5/10 客室
  • 8,742 件のレビュー 9.2/10 サービス
  • 39 件のレビュー 7.1/10 インターネット
  • 2,535 件のレビュー 9.3/10 清潔さ
  • 1,398 件のレビュー 8.9/10 朝食

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