プルマン 上海 静安 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 78 件のレビュー

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No.330 Meiyuan Road, Zhabei District, 200070 上海, 中国

説明

ホテルのその他の情報

  • 位于上海市中心，紧邻上海火车站地铁站

  • プールには自然光が入ります

  • Renovated International restaurant to cater up to 140 persons with an enlarged buffet display

  • 19室のプライベートダイニングルーム、広さ200m²のアラカルトの中華料理レストラン

  • 信頼性の高い超高速Wi-Fi

当ホテルの客室

ホテル所在地

プルマン 上海 静安

No.330 Meiyuan Road, Zhabei District
200070 上海
中国

GPS:31.246517, 121.456888

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

VENU ALL DAY DINING RESTAURANT

The Venu all day dining restaurant serves international cuisine. Open all day for breakfast, lunch and dinner, it features impressive buffet displays with freshly prepared dishes from various interactive cooking stations.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  78 件のレビュー

トリップアドバイザーの評価  4.5/5  3,625 件のレビュー

Good servoce and location

トリップアドバイザーの評価 5.0/5

Sakti I トリップアドバイザー認証口コミ

I stay 2 night in this hotel, the service from reception very good, get room upgrade, the lounge very good, food and drink my item.

A Just Don't Care Attitude

トリップアドバイザーの評価 1.0/5

Andrew S トリップアドバイザー認証口コミ

OK, so the welcome at this 5 star accommodation was OK, friendly enough but no one really knew what they were doing. The room, a CEO suite which I was kindly but unnecessarily upgraded to, was very, very old in styling - lots of dated wood panelling, flock wall paper and poor lighting. But it's only somewhere to sleep and let's face it, the hotel is not expensive. On the upside, breakfast is superb, recommend you book that in your stay. No, the big reason I write this review is the club lounge. If a lounge is important to you then do not book this hotel. The attitude of the staff is "I don't care" and boy do they make it obvious. They ran out of wine, beer, lemonade - basically everything and the only relpy I got from the "Club team" was a confused stare. So bad this my last visit to the Pullman and probably ny last chance for the Pullman Group too. By the way, I must exclude the door staff from this review, they were great.

Amazing stay, great safe location, first time visit to China

トリップアドバイザーの評価 5.0/5

jacksonsW5236PE トリップアドバイザー認証口コミ

Can completely recommend staying at the Pullman when visiting Shanghai. It’s the perfect area to get around the city and located just by the metro and railway station. The staff are very friendly and professional and will make your visit even more pleasant.

Dear guest,Thank you for choosing Pullman Shanghai Jing‘An as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best. Hotel Guest Experience Manager

Top choice for leisure and business travellers seeking convenient location

トリップアドバイザーの評価 5.0/5

Luca T トリップアドバイザー認証口コミ

The hotel boasts an exceptional location, offering super convenient access to Shanghai Railway station and just subway station down straight the Hotel. It’s the top choice for any leisure or business travellers that want to visit Shanghai or the city arounds in Jiangsu province. The hotel is still classy even if a bit aged. Rooms unfortunately quite small but this is quite normal considering the location. Personnel are always super friendly and helpful, in general English proficiency should be improved. Food room service should be guaranteed also after 10:30 pm as many business travellers might come late. Pool unfortunately always too crowded due to other guests. One word of appreciation goes to Ms. Felicia that she had been always supportive during my various stays in this hotel in 2025, managing in a timely and efficiently manner all my requests. Overall I’m extremely satisfied of Pullman Jingan and I truly recommend to any traveller that is seeking strategic and convenient location to visit Shanghai and the other nearby cities of this amazing Province!

Dear guest,Thank you for choosing Pullman Shanghai Jing‘An as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best. Hotel Guest Experience Manager

Beautiful hotel let down by false advertising

トリップアドバイザーの評価 2.0/5

Evian1983 トリップアドバイザー認証口コミ

This is, in many respects, an excellent hotel. Many aspects are truly five-star. However, I am rating it only two stars due to false marketing and questionable business practices that undermined my stay. The Negatives 1. Misleading advertising I booked the CEO Suite specifically because it was advertised as having a jacuzzi tub — clearly stated on both the Accor and Pullman marketing materials. This is NOT true. The CEO Suite, and in fact none of the suites or rooms at this hotel, include a jacuzzi tub. When I raised this with staff, they admitted it was an error and said they would “inform people to update the marketing.” I also contacted Accor directly, but after several weeks, they have yet to respond. This level of misrepresentation is unacceptable for a five-star property. 2. Unauthorised payment practice The hotel charged my card a day before my arrival without notice. The charge appeared under the name of a restaurant within the hotel — Zhongya Restaurant — rather than the hotel itself. Initially, I believed my card had been compromised, as I hadn’t dined there. Upon inquiry, the hotel explained it was a pre-authorisation and that the restaurant was part of the hotel so they do not see it as an issue. However, there was no prior communication about this process, causing unnecessary stress and confusion. 3. Faulty room temperature control Our room was uncomfortably cold, and the thermostat did not work. When we called reception, we were told the thermostat was broken and were provided portable radiators instead. This should have been communicated at check-in, not discovered through discomfort. 4. Incorrect and misleading food labelling At breakfast, several food labels were inaccurate — for example, pork sausages labelled as beef, and beef sausages labelled as chicken. Vegetarian items contained meat, and pork items were sometimes placed alongside non-pork dishes. Even staff could not consistently provide correct information. For an international hotel hosting guests with dietary or religious restrictions, this lack of accuracy is unacceptable and potentially offensive. 5. Fitness centre shortcomings While the 24-hour gym is well-equipped, it lacked air conditioning, making it uncomfortably warm. The water cooler only dispensed lukewarm water, and no towels were provided. Additionally, some guests were using the gym without appropriate attire — even shirtless or in underwear — which raised hygiene concerns. Clear enforcement of dress and hygiene policies would improve the experience. 6. Limited wellness facility hours The sauna and steam room facilities were only open for about two hours daily, rendering them largely unusable for most guests. This severely limits the practicality of these advertised amenities. ⸻ The Positives Despite the above issues, there are many strong points worth mentioning: • Excellent location — just a one-minute walk from the metro and easily accessible via taxi or Didi. • Stylish and modern interiors — the hotel’s design is contemporary, and the CEO Suite itself was beautifully decorated. • Generous breakfast selection — offering both Western and Chinese options with plenty of choice. • Well-equipped gym — open 24 hours and includes a range of cardio, weight, and resistance machines. • Nice pool area — note that swim caps are required (available for purchase). The hot pool is pleasant, though its jets were not operational. • Innovative robot service — the delivery robots are a unique and fun touch, efficiently bringing requested items to your room. • Friendly and helpful staff — reception and concierge were consistently professional and accommodating. • Good executive lounge — provides snacks and drinks throughout the day and is well-suited for business travellers with its quiet work areas and meeting facilities.

Dear guest, thank you for your stay at the Pullman Shanghai Jing'an and for your valuable feedback. I sincerely apologize for your experience not meeting your expectations. Your feedback and suggestions are crucial to our continuous improvement. We have reported the issue you raised to the hotel management, and we sincerely hope to have the opportunity to offer you the authentic Pullman quality service in the near future. We wish you a pleasant stay! Sincerely, Guest Experience Manager

との提携 TripAdvisor

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