プルマン 上海 静安 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 76 件のレビュー

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No.330 Meiyuan Road, Zhabei District, 200070 上海, 中国

説明

ホテルのその他の情報

  • 地下鉄や鉄道駅へアクセスしやすい絶好の立地

  • プールには自然光が入ります

  • Renovated International restaurant to cater up to 140 persons with an enlarged buffet display

  • 19室のプライベートダイニングルーム、広さ200m²のアラカルトの中華料理レストラン

  • 信頼性の高い超高速Wi-Fi

当ホテルの客室

ホテル所在地

プルマン 上海 静安

No.330 Meiyuan Road, Zhabei District
200070 上海
中国

GPS:31.246517, 121.456888

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

VENU ALL DAY DINING RESTAURANT

The Venu all day dining restaurant serves international cuisine. Open all day for breakfast, lunch and dinner, it features impressive buffet displays with freshly prepared dishes from various interactive cooking stations.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  76 件のレビュー

トリップアドバイザーの評価  4.5/5  3,412 件のレビュー

Beautiful hotel let down by false advertising

トリップアドバイザーの評価 2.0/5

Evian1983 トリップアドバイザー認証口コミ

This is, in many respects, an excellent hotel. Many aspects are truly five-star. However, I am rating it only two stars due to false marketing and questionable business practices that undermined my stay. The Negatives 1. Misleading advertising I booked the CEO Suite specifically because it was advertised as having a jacuzzi tub — clearly stated on both the Accor and Pullman marketing materials. This is NOT true. The CEO Suite, and in fact none of the suites or rooms at this hotel, include a jacuzzi tub. When I raised this with staff, they admitted it was an error and said they would “inform people to update the marketing.” I also contacted Accor directly, but after several weeks, they have yet to respond. This level of misrepresentation is unacceptable for a five-star property. 2. Unauthorised payment practice The hotel charged my card a day before my arrival without notice. The charge appeared under the name of a restaurant within the hotel — Zhongya Restaurant — rather than the hotel itself. Initially, I believed my card had been compromised, as I hadn’t dined there. Upon inquiry, the hotel explained it was a pre-authorisation and that the restaurant was part of the hotel so they do not see it as an issue. However, there was no prior communication about this process, causing unnecessary stress and confusion. 3. Faulty room temperature control Our room was uncomfortably cold, and the thermostat did not work. When we called reception, we were told the thermostat was broken and were provided portable radiators instead. This should have been communicated at check-in, not discovered through discomfort. 4. Incorrect and misleading food labelling At breakfast, several food labels were inaccurate — for example, pork sausages labelled as beef, and beef sausages labelled as chicken. Vegetarian items contained meat, and pork items were sometimes placed alongside non-pork dishes. Even staff could not consistently provide correct information. For an international hotel hosting guests with dietary or religious restrictions, this lack of accuracy is unacceptable and potentially offensive. 5. Fitness centre shortcomings While the 24-hour gym is well-equipped, it lacked air conditioning, making it uncomfortably warm. The water cooler only dispensed lukewarm water, and no towels were provided. Additionally, some guests were using the gym without appropriate attire — even shirtless or in underwear — which raised hygiene concerns. Clear enforcement of dress and hygiene policies would improve the experience. 6. Limited wellness facility hours The sauna and steam room facilities were only open for about two hours daily, rendering them largely unusable for most guests. This severely limits the practicality of these advertised amenities. ⸻ The Positives Despite the above issues, there are many strong points worth mentioning: • Excellent location — just a one-minute walk from the metro and easily accessible via taxi or Didi. • Stylish and modern interiors — the hotel’s design is contemporary, and the CEO Suite itself was beautifully decorated. • Generous breakfast selection — offering both Western and Chinese options with plenty of choice. • Well-equipped gym — open 24 hours and includes a range of cardio, weight, and resistance machines. • Nice pool area — note that swim caps are required (available for purchase). The hot pool is pleasant, though its jets were not operational. • Innovative robot service — the delivery robots are a unique and fun touch, efficiently bringing requested items to your room. • Friendly and helpful staff — reception and concierge were consistently professional and accommodating. • Good executive lounge — provides snacks and drinks throughout the day and is well-suited for business travellers with its quiet work areas and meeting facilities.

Dear guest, thank you for your stay at the Pullman Shanghai Jing'an and for your valuable feedback. I sincerely apologize for your experience not meeting your expectations. Your feedback and suggestions are crucial to our continuous improvement. We have reported the issue you raised to the hotel management, and we sincerely hope to have the opportunity to offer you the authentic Pullman quality service in the near future. We wish you a pleasant stay! Sincerely, Guest Experience Manager

Check In Slow

トリップアドバイザーの評価 3.0/5

johnbO8913GB トリップアドバイザー認証口コミ

Firstly the check in at this hotel is always slow and inconvenient. Doesn’t have priority check In lane. Secondly don’t book in the Accor app. Nearly always cheaper on Trip

Definitely need an upgrade to the welcoming staff and at the food service.

トリップアドバイザーの評価 5.0/5

Fab4travel66 トリップアドバイザー認証口コミ

The hotel is pretty big , to my point of view not as much international as I was expecting, the English language spoken at the front desk is it a bit poor. On the other hand the rooms on high floors are really cool and comfortable. I would like to underline my experience with the concierge service , Mr. Allan Feng is the most reliable and professional concierge I met in a few years. Always available to help with any of your questions and most importantly he sorts out everything punctually and efficiently. . Down sides , the food is horrible, buffet food 2 stars hotel quality , the lounge , even worse , empty fridges , very very basic selection of food and again , the quality is pretty basic. A big + to the gym , that is very well equipped and large dimensions. Honestly, would not be back if going to Shangai again .

Dear guest,Thank you for choosing Pullman Shanghai Jing‘An as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best. Hotel Guest Experience Manager

Felt Like Home Thanks to Felicia

トリップアドバイザーの評価 5.0/5

Coastal41693537045 トリップアドバイザー認証口コミ

I had a wonderful stay at this hotel! The room was beautifully designed, clean, and very comfortable — everything was arranged thoughtfully, making me feel completely at home. The location is also excellent, just a short walk from the train station, which made it super convenient to explore the city and get around easily. What really made my experience special was the warm and professional service. I would especially like to thank Felicia for her outstanding assistance. She was always smiling, patient, and willing to go the extra mile to help with anything I needed. Her kindness and dedication truly made my stay memorable and pleasant.

Dear guest,Thank you for choosing Pullman Shanghai Jing‘An as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best. Hotel Guest Experience Manager

Hotel is very well located, good value for money, very good service. Thanks to Dario for his help in our staying. I hi g

トリップアドバイザーの評価 5.0/5

Paolo T ビジネス - トリップアドバイザー認証口コミ

Very good hotel, top location, very good value for money. Special thanks to Mr Dario Amendola who gave us the right suggestions for a happy and safe staying in Shanghai. I highly recommend to ask for him and his suggestions. Paolo from Milano

Dear guest,Thank you for choosing Pullman Shanghai Jing‘An as your place to stay. I am glad to hear of your positive comments about us and look forward to welcoming you again in near future. Wish you all the best. Hotel Guest Experience Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。