ibis Belfast City Centre

ibis Belfast City Centre 3 stars

Customer review rating (ALL Rating) 4.3/5 662 reviews

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Hotel extras

  • Central location and friendly staff

  • 124 double and twin bedrooms

  • 24 Hour Snack Menu Available

  • Hotel amenities include free Wi-Fi

  • Discounted Secure Car Parking

ALLSAFE approved hotel

Hotel location

ibis Belfast City Centre

100 Castle Street, NORTHERN IRELAND
BT1 1HF BELFAST
United Kingdom

GPS:54.599304, -5.934798

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

LE RESTAURANT

Our on-site restaurant offers an excellent selection of premium drinks, delicious snacks and mains to suit all tastes and appetites. We also offer a 24 hour snack menu.

Our accommodation(s)

All rooms in the hotel are provided with satellite TV with international channels, power shower, hairdryer, free fast high speed WiFi, a work desk, tea and coffee making facilities, air conditioning, and super comfortable ibis 'Sweet' bed. "We are pleased to announce that Ibis Belfast City Centre is getting a makeover! Please note during the period 11 November to 20 December inclusive our bar and restaurant will be completely closed as we install our new look.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  662 reviews

TripAdvisor Rating  4.0/5  2,423 reviews

Shocking

TripAdvisor rating 1.0/5

Michelle Q Friends getaway - TripAdvisor review

Booked this hotel recently two twin rooms but they messed up and only had 1 room. Had to move hotel late night and they didn’t handle it well. Charged for both hotels refund processed but deficit to me as result of exchange rate won’t be back m. 2 star at most

Shame about refurbishment

Customer review rating 2.5/5

Kevin D. Couples - Confirmed reviews ALL

Room very good. Disappointed that refurbishment still in progress

Dear KEVIN D., Thank you for taking the time to tell us about your experience at the ibis Belfast City Centre. I apologise that you found the current situation disappointing, we of course admit that things area little bit different here at the moment but this thankfully is a temporary scenario which will help us to massively improve the already high standard of service we strive to provide our guests when we have our fully refurbished bar, restaurant and lobby area along with our fully refurbished bedrooms. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Emma McElkerney Duty Manager

good location

Customer review rating 3.0/5

Cristiana Couples - Confirmed reviews ALL

the room was fine, staff was very helpful; location was great but overall the hotel was dirty specially elevators and carpet corridors

Dear CRISTIANA B., Thank you for taking the time to tell us about your experience at the ibis Belfast City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have passed your feedback along to the housekeeping manager regarding the lift floors and hotel carpets and have requested a method of deep cleaning be considered for this. I am however pleased to see you found our staff to be helpful. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Emma McElkerney Duty Manager

Very good stay and will be back very soon 👍😀

Customer review rating 4.5/5

Frank M. Families - Confirmed reviews ALL

All good thank you for a good nights sleep.

Dear FRANK M., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. They will be delighted to know you found them polite, friendly and courteous. Its also great to hear you had a good nights sleep with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Emma McElkerney Duty Manager

Convenient central location

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Functional, no frills hotel. Clean and tidy however a malfunction caused hot water to not be available on one of the mornings so a cold shower is certainly not something pleasant.

Dear NIMESH M., Thank you for taking the time to tell us about your experience at the ibis Belfast City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We completely understand how frustrating and inconveniencing the issue with the hot water would have been to wake up to. Unfortunately this was completely unforeseen on our end and we were therefore unable to prevent it or of course prewarn our guests. As a token of our apology we would like to offer you 25% off a future stay with us, as we of course would love the opportunity to welcome you back to receive the full standard of service we strive to provide. Anytime you would like to avail of this offer please email me directly h7… with the code STAY181122 and we will get you booked in, ensuring the discounted rate of 25% off the overall stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma McElkerney Duty Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 645 reviews 9.5/10 Location
  • 753 reviews 6.3/10 Room
  • 857 reviews 8.6/10 Service
  • 10 reviews 8.7/10 WiFi
  • 407 reviews 6.9/10 Cleanliness
  • 334 reviews 4.9/10 Comfort
  • 249 reviews 7.2/10 Breakfast
  • 123 reviews 4.9/10 Food

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