ETAP Belfast 2 stars

Customer review rating (ALL Rating) 4.0/5 10,513 reviews

ALLSAFE approved hotel

Information message

ETAP Belfast
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+ 10 Services

Hotel extras

  • Great city centre location close to main attractions

  • 146 low-cost en suite comfortable rooms

  • 24hr reception and free fibre Wi-Fi throughout

  • Morning breakfast

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ETAP Belfast

35 Dublin Road
BT2 7HE belfast
united kingdom

Fax: (+44)2890894409

Check-in from 15h00

Check out up to 12h00

  • DUBLIN AIRPORT EXPRESS COACH:  VICTORIA STATION

  • By plane

    BELFAST INTERNATIONAL At 24km / 15 miles

  • By plane

    G.BEST CITY AIRPORT At 6km / 3 miles

  • By train

    BELFAST CENTRAL At 1km / 0 miles

  • By train

    CENTRAL STATION At 1km / 0 miles

  • By train

    VICTORIA STATION At 0km / 0 miles

GPS:54.593029, -5.931785

Our accommodation(s)

Our guest reviews for
ETAP Belfast

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

10,513 reviews

TripAdvisor Rating 3.5/5

1,825 reviews

good stay, good location

Customer review rating 4.5/5

Ross Solo - 20/01/2022 Confirmed reviews ALL

Good stay comfortable rooms, does what is says on the tin! Staff are good, located close to city center and Tesco's across the road

Dear ROSS J., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent location, price, attention and facilities

Customer review rating 4.5/5

Martin T. Families - 18/01/2022 Confirmed reviews ALL

We were on route to Ballycastle, on the north coast, but wanted to have at least a day and night in Belfast. This is a nice clean hotel with well-priced rooms, with a bar downstairs and nestled on the Dublin Road, which has its fair share of nightlife too, and a Tesco supermarket across the street if you need any supplies. It's also just around the corner from the bus and train station, so the location is excellent. It seems to be both family friendly and a place for all ages and traveller types to stay. The staff were nice and chatty too as well as being helpful and having an option to keep our bags safe on our day of departure while we took a wee jaunt into town around the shops. I have a travel website https://travellingtailtiu.org and plan to give the hotel a special mention in my upcoming article about Belfast.

Dear Martin Q., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 4.0/5

Sean Friends - 17/01/2022 Confirmed reviews ALL

Staff were lovely, good atmosphere and great location.

Dear SEAN O., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 3.5/5

T M. Friends - 17/01/2022 Confirmed reviews ALL

Met my expectations for the very budget friendly cost. Would suggest a bit more pressure in the shower.

Dear TERRENCE M., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dirty bed sheets, noisy hotel

Customer review rating 2.0/5

V M. Couples - 17/01/2022 Confirmed reviews ALL

I have stayed in tn ETap a few times, but my last stay was herendous. I pulled back the covers to be horrified at the blood stains on the sheet!! I had to go to reception and we got moved to another room. The sheet did not fit the bed and the mattress was filthy making me feel uneasy about spending the night on the bed. I got around 2 hours sleep due to the very noisy people on our floor. The noise went on to 5:30 am. I left at 8am that morning to go home to get some sleep!!!

Dear VALERIE m., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Overall nice experience.

Customer review rating 3.5/5

Trevor Business - 15/01/2022 Confirmed reviews ALL

It was a fairly decent experience. My only concern, while not necessarily a major concern, although during these unprecedented times, was my floors cleanliness. The floor felt sticky, especially on barefoot. After my first shower I soaked up excess water with a hand towel and noticed just how dirty the floor was.

Dear BARRY M., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Location; very close to City Centre

Customer review rating 4.5/5

M. C. Families - 12/01/2022 Confirmed reviews ALL

Lovely Friendly Staff. Great Bed and everything practicable needed in the well layout room

Dear C. M., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

not very comfortable

Customer review rating 2.0/5

A. I. Couples - 10/01/2022 Confirmed reviews ALL

the room was quite small , no ward robes

Dear ALABI A., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel, Guest relations

Well located

Customer review rating 1.5/5

J. M. Solo - 09/01/2022 Confirmed reviews ALL

Should be called hostel.chargrd72 e per night even though b.com said 54e.on the door 44 st.edroom was v good except tv had 1 prog bbc1.

Dear m. J., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuel, Guests Relations
Customer review rating 3.0/5

Michael K. Families - 07/01/2022 Confirmed reviews ALL

The rooms were ok but the noise of guests around 2am caused our 3 year old to wake up - In conclusion a good offering for adults not necessarily for family’s

Dear MICHAEL K., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Duty manager

Enjoyed my stay

Customer review rating 4.5/5

Ian Solo - 05/01/2022 Confirmed reviews ALL

Very friendly staff very clean room overall I would stay there again

Dear IAN B., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager
Customer review rating 4.5/5

John P. Business - 04/01/2022 Confirmed reviews ALL

The staff were great, the Etap Hotel couldn't be more accommodating, anything I asked was never any trouble. they even insisted I moved to another room when I couldn't get the blind down. Food was great and the location is perfect lots of amenities close by.

Dear JOHN P., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty manager

great location, very friendly staff but very basic facilities and not very clean.

Customer review rating 3.5/5

Anon Solo - 03/01/2022 Confirmed reviews ALL

the location is excellent, within walking distance of the key Belfast city centre landmarks, The staff were very friendly and helpful and there were always staff at reception even late at night. However the facilities in the room are only very basic: no kettle or tea/coffee making facilities in the room (you would need to go all the way downstairs to the lobby for tea and coffee); handwash dispenser at sink was empty, TV channel selection is very narrow, (don’t even have RTE), and the room was not very clean…: the bedding had been more or less thrown on the beds, there were remains of chips in a corner on the floor and the wall bar near the coat hangers was completely covered in dust. Also the top bunk bed mattress was overused and had an indentation in it, it gave me back pain … thankfully the lower double bed was okay.

Good stay

Customer review rating 4.0/5

C M. Solo - 31/12/2021 Confirmed reviews ALL

Stayed many times. Good stay. Staff friendly, the only slight issue is the cleanliness of the room could be better

Dear CONNOR S., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty manager

Good location

Customer review rating 5.0/5

Poraic Couples - 28/12/2021 Confirmed reviews ALL

Clean. Tidy and Covid safe

Dear PORAIC M., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gary Manager

Well located didn't have to go far for anything

Customer review rating 5.0/5

Pam W. Friends - 27/12/2021 Confirmed reviews ALL

The staff were friendly willing to do anything for ther guests tea and coffee when you wanted but The only thing was there was a draft coming in under the window and there was a hole in the wall beside the shower but over all it was a good stay and will definitely be staying there again hopefully very soon

Dear PAMELA w., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located and excellent helpful staff

Customer review rating 4.5/5

Ry… Couples - 26/12/2021 Confirmed reviews ALL

Best hotel around

Dear MCGUCKIEN R., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, - Manuel, guest relations

Disaster

TripAdvisor rating 1.0/5

broadcastconsult Business - 26/10/2021 TripAdvisor review

Been stay here as an essential worker all though COVID with excellent service yet this time it was like a "mad house". Despite the hotel displaying sign saying guest should wear masks, few if any did. Add to that the noise from "guests" returning in the small hours of the night and continuing to party in the corridor plus the noise from the pub next door. One guy even exposed himself to me whilst waiting for the lift Add to that the decor in the room was very tiered with cracks and chips everywhere I'm not going to be staying there anytime soon. Really disappointed as it used to be good value for money Happy to pay more at another hotel rather than go through that again

Very good value

TripAdvisor rating 5.0/5

Richard B 22/09/2021 TripAdvisor review

We have stayed many times in the Etap Belfast - we choose it because it is in a great location and is definitely very good value for money. The staff are always very welcoming and the rooms basic, but clean and comfortable beds.

Great value hotel

TripAdvisor rating 4.0/5

Paul936 22/01/2020 TripAdvisor review

We took a budget trip to Belfast to watch the rugby & this hotel fitted the bill. The rooms are a little tired, but for a few mates on a weekend away it was ideal. There is a nightclub next door, but we didn't hear a thing.

Dear Paul936, Thank you very much for taking the time to review us. The team and I are pleased to see you have enjoyed your stay with us at Etap Belfast. We hope to welcome you back soon for another rugby match! Kind regards, Danya Salem General Manager

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