Sofitel Essaouira Mogador Golf & Spa

Sofitel Essaouira Mogador Golf & Spa 5 stars

Customer review rating (ALL Rating) 4.3/5 516 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • In the heart of 600 hectares of unspoiled wilderness

  • A wild sandy beach 3 km from the hotel

  • The Children's Villa is open for 4-12 year olds

  • MogaFestival partner in October

  • Various tours to discover the most beautiful places in the region

Hotel location

Sofitel Essaouira Mogador Golf & Spa

Domaine Mogador
44000 ESSAOUIRA
Morocco

  • Compagnie CTM ou Supratours: 

  • By plane

    ESSAOUIRA MOGADOR At 4km / 2.49 miles - Shuttle paying

GPS:31.465605, -9.772468

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The decor of the rooms, suites and villas combines intense colors, exotic wood and Moorish motifs, which blend seamlessly with the elegant furniture. Furnished balconies boast panoramic views over the lush green landscape and sea. These havens offer a comfortable, open space offering a sense of boundless freedom. The exclusive Sofitel MyBed concept guarantees a restful night's sleep facing the furnished terrace with sea views for a real getaway experience as soon as you wake up.

Our guest reviews

Our guest reviews for
Sofitel Essaouira Mogador Golf & Spa

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  516 reviews

TripAdvisor Rating  4.0/5  2,445 reviews

Certificate of excellence 2022

Disappointing

Customer review rating 1.0/5

Mauro M. Families - Confirmed reviews ALL

Room was not ready at 17.00 Staff did not give any solution Room was extremely wet and slippery when we arrived We asked for a baby crib in the room at the time of booking. Obviously there was no crib in the room. There were no bathrobe in the bathroom, no inroom shoes nor a hairdryer, all of them were advertised when we booked. The room was not organised, the heavy wood trunks they used as tables where in the middle of the corridor. Many of the plugs were broken and the lids were falling down. There was just one cup, tea cup,n the room, why would you just leave just one cup only on the shelves on top of the mini bar? Mini bar was empty and leaking water Bed was EXTREMELY UNCOMFORTABLE!!! 20 minutes after going into bed we had to remove the heavy mattres protector. The protector was stained, blood stains and other types of liquids. Photos were taken. Mattress was almost as uncomfortable as with the protector. It was sunk at many sides and made it almost impossible to sleep. Breakfast was so so, food in the hot pass, beans potatos and merguez were cold. All and all, as mentioned vefore quite dissapointing for a sofitel

Well located but villas are badly maintained

Customer review rating 2.5/5

Constantin N. Families - Confirmed reviews ALL

The personnel is very nice but they are not helped but the declining state of the villas in the premises - painting, private pool not able to be heated, plumbing falling apart We had to complain for two days and then they gave a new villa which had less problems but still it had problems. The restaurant was nice but the menu for dinner is not changing so you get quickly bored. Plus the price is very high compared to local nice restaurants in Essaouira. So in a nutshell for the money we paid we did not get the corresponding value for money - definitely not coming back at the same conditions.

One of the BEST stays we had if not THE BEST!

Customer review rating 5.0/5

Diary A. T. W. R. &. C. Couples - Confirmed reviews ALL

We had an outstanding stay at Sofitel Mogador, the resort itself is amazing and the Pool villa we had was just magnificent we didn't even leave the resort during our stay everything we needed was there! And let's not forget the staff, they are so warm welcoming and kind, Maryame helped us from the check in to the check-out and anything we needed we could contact her, and she had it arranged. Definitely coming back to Sofitel Magador! We already miss the staff and the resort!

Great view

Customer review rating 3.5/5

Rory H. Couples - Confirmed reviews ALL

The room was fantastic but the service was very slow. The phone in the room was confusing/tricky to use and old-fashioned, and on a couple of occasions our requests were forgotten by staff

Dear Rory H., Thank you for taking the time to tell us about your experience at the Sofitel Essaouira Mogador Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Amazing staff in a tired hotel

TripAdvisor rating 4.0/5

Tamsin2022 TripAdvisor review

We turned up here looking for somewhere better to stay than a riad we had booked in Essaouira. The staff were so helpful, showing us multiple room options, the spa and pools and then held a room for us whilst we returned to town to gather our belongings. In it’s hay day this hotel would have been amazing, it was in fact winning awards until 2017 but it’s been a while since any money has been reinvested in the property and then with COVID-19 closing it for a long time, the evidence of neglect is obvious. It’s such a shame. On the plus side the views over the pools,the golf course and dunes to the sea are fantastic,you can hear the waves break from your balcony. The beds are enormous and unbelievably comfortable. The food options at breakfast vast and fresh. But what really made our five night stay enjoyable we’re the staff. Each and everyone of them cared for us, helped us to find our way around, gave us good local knowledge and went above and beyond. Our water delivery during the evening included roses, our bedroom cleaner was happy during her tidy up, the friendly chap who delivered cases to the rooms and stood with us while taxis came, made us laugh even though we didn’t speak the same language and the front desk team were endless helpful, patient and kind. Well done Sofitel in picking fantastic people to work for you, look after them, they are the reason we would return.If we’re were thinking of which hotels to invest in, this is a stand out hotel, which deserves it.

Dear Mr Tamsin, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon sincerely, Nabil Benjelloun, General Manager.

Wonderful s. many thanks to Nadia yassine erraji and Myriam from the front desk the guest relation agent the room service was good.

Customer review rating 5.0/5

Wonderful S. Friends - Confirmed reviews ALL

I did appreciate staying in this resort many thanks to the front office team and Niaama

Dear Mr Ali, We are delighted to read that you have truly enjoyed your s. at our oasis of peacefulness and tranquility Sofitel Essaouira Mogador Golf & Spa. Rest assured that your compliments have gladly been shared with the entire team and we do look forward to welcoming you soon again to our Resort. Again, many thanks for your review. Please feel free to contact us directly for any assistance you may need prior placing new booking and thus making your s. with us even more memorable. Warmest regards, Nabil Benjelloun General Manager

A magical stay

Customer review rating 5.0/5

Imane B. Couples - Confirmed reviews ALL

First of all thank you for organising my wedding and making my day so perfect to a point that exceeded my imagination. The staff was professional, kînd and payed attention to every small detail. They made sure that my day was memorable for us and our guests . The food and pastries were extremely delicious and presentation was luxurious and refined as well as their great service. The villa is astonishing, they made special decorations for me and the groom , the stay was full of attentions as a great welcoming cocktail, breakfast by the pool , staff who is constantly taking care of us and wishing us a like full of happiness. We also enjoyed the spa , it was a relaxing experience.

Dear imane b., We very much appreciate your comments regarding your stay at the Sofitel Essaouira Mogador Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nabil Benjelloun, General Manager.

perfect

Customer review rating 5.0/5

Maryame E. B. Solo - Confirmed reviews ALL

I really enjoy my stay, the team was so kind and i really feel i am home i can't wait to come back soon

Dear Anas E., We very much appreciate your comments regarding your stay at the Sofitel Essaouira Mogador Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nabil Benjelloun General Manager

Sofitel essaouira

TripAdvisor rating 4.0/5

radouane354 TripAdvisor review

The staff was kind, but I think the hotel need some refreshment regarding room's equipment ,specially mattresses it was not confortable at all, hope that for my next stay things will be better.. . but globally the stay was good

Dear Mr Radouane, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success We are happy that you had a good stay in our hotel, and we have taken note of your comment on the need to renovate and refresh some of the hotel's equipment, we will take into consideration the necessary measures in order to meet the expectations of our dear customers. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Nabil Benjelloun, General manager.

Excellent experience

Customer review rating 5.0/5

Khalid Families - Confirmed reviews ALL

Excellent customer service, very clean room, and the best restaurant. I can't wait for the next visit . Thanks

Dear hanan h., We very much appreciate your comments regarding your stay at the Sofitel Essaouira Mogador Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nabil Benjelloun, General Manager.

Very good and i cant complain about anything

Customer review rating 5.0/5

Mohaned K. Couples - Confirmed reviews ALL

Staff are very friendly and especially Marim and Nadia. Very clean and well organised

Dear mohanad K., We very much appreciate your comments regarding your stay at the Sofitel Essaouira Mogador Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nabil Benjelloun, General Manager

Well located

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The site is beautiful and the people are lovely and eager to help. But so much is broken old and ugly

Dear Wendy K., We very much appreciate your comments regarding your stay at the Sofitel Essaouira Mogador Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nabil Benjelloun, General manager

Beautiful location; aging dinosaur.

Customer review rating 1.5/5

Jerome G. Business - Confirmed reviews ALL

A beautiful spot with very nice rooms and a very willing staff but there is an enormous amount of "deferred maintenance" and nothing works. The buffets though nice to look at are disappointing and the necessity of plastic utensils is ridiculous. The gym is a disaster as none of the machines work.

Dear Mr G., Thank you very much for the time you spent to share your personal impressions of your stay at our hotel Sofitel Essaouira Mogador Golf & Spa. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. first of all we thank you for your positive remark on our staff and our location. However, we are really sorry to know that you could not fully enjoy your stay because of maintenance problems, we will take all your comments into consideration and our managers will do what is necessary to resolve any concerns. We sincerely hope to offer you a better experience during your next stay. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits. Best regards, Nabil Benjelloun, General Manager

Very poor service

Customer review rating 0.5/5

Mr H. Families - Confirmed reviews ALL

The staff are very untrained they have no idea how to give a 5 star service. Nice hotel but the Accor group need to start taking there company name very important in Morocco if they expect overseas travelling to use there brand

Dear Mr h., Thank you for taking the time to tell us about your experience at the Sofitel Essaouira Mogador Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nabil Benjelloun, General manager.

Well located, good stay, staff very friendly

Customer review rating 4.5/5

Hajar Couples - Confirmed reviews ALL

Wonderful stay

Dear Hajar k., We very much appreciate your comments regarding your stay at the Sofitel Essaouira Mogador Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nabil Benjelloun, General manager.

Excellent

TripAdvisor rating 5.0/5

Hyperfb TripAdvisor review

Excellent service and location, i will come back again to this hotel and i will invite my friends or family who plan to visit essaouira to take this hotel. Thanks to much for all workers to helping us to enjoy our visit

Dear Hyperfb, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hôtel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comment regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely yours, Nabil Benjelloun, General Manager.

Relaxing stay

Customer review rating 4.0/5

Rim A. Solo - Confirmed reviews ALL

I decided to book at Sofitel Mogador for a solo stay to relax and disconnect from the stress of work. It was a good decision and I really enjoyed my stay.

Dear Rim A., We very much appreciate your comments regarding your stay at the Sofitel Essaouira Mogador Golf & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disgusting reception and room standards

TripAdvisor rating 1.0/5

Mustapha S TripAdvisor review

First day a big leak from shower to hallway, shower room all piled off , receptionist took full payment for my 3 nights before I even stayed in ( instead of a deposit) breakfast and dinner very poor plastic knifes and folks and cheap paper serviettes, services very poor , first time and that will be the last , not a good standards of a 5* Hotel

Dear Mustapha S, Please allow us to apologize for not having met your expectations during your stay, which is obviously not the image I wish you to retain of your recent experience in our hotel. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very bad rooms.. service … food

TripAdvisor rating 1.0/5

salhikhalid6 TripAdvisor review

Im very disappointed. The room is not clean at all service so slow they dont even respond to the phone , also the food was not fresh for a 5 stars hotel, the only think is beautiful is the view and the spot is really beautiful,

Dear Khalid Salhi, We very much appreciate your comments regarding your stay at the Sofitel Essaouira Mogador Golf & Spa. Although we sincerely regret reading that your stay at our Hotel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice experience !

TripAdvisor rating 4.0/5

anasroudies TripAdvisor review

- good room service, breakfast, desk office - could not test the kids club as it was closed - nice room and view on the golf - diner to be improved - swimming pool : its borders can hurt easily (sharp)

En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hôtel Sofitel Essaouira Mogador Golf & Spa et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion.

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