Dear Mr. F., Thank you very much for taking the time to share your experience with us. We are pleased to hear that you enjoyed our convenient location in Mitte and found our hotel a comfortable base for exploring the many charming streets of Berlin. It is wonderful to know that you appreciated the comfortable bed, the simple yet practical facilities, and the friendliness of our service. We also greatly appreciate your positive feedback as an ALL – Accor Live Limitless Diamond member, as well as your recognition of our sustainability efforts and the overall value for money. Thank you again for your kind words and recommendation. We hope to have the pleasure of welcoming you and your family back to ibis Styles Berlin Mitte on a future visit to Berlin. Kind regards, your ibis Styles Berlin Mitte team

Dear Ms. V. D., Thank you very much for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location, the proximity to cultural attractions, and our facilities. We also greatly appreciate your positive feedback regarding the value for money. Thank you as well for pointing out the issue with the room cleaning. We are sorry that your request not to have the room cleaned was not respected. We will take this opportunity to review the communication and handling of the relevant door signs with our housekeeping team. Your feedback is very valuable to us and helps us continuously improve our service. We hope to have the pleasure of welcoming you back to ibis Styles Berlin Mitte in the future. Kind regards, your ibis Styles Berlin Mitte team

Dear Mr. B., Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you appreciated our location and that your arrival and departure experience went well. At the same time, we are sorry that your overall stay did not meet your expectations. We understand your disappointment regarding the room size. Our hotel offers different room categories with varying sizes, and the room dimensions are indicated on our website and booking platforms to help guests select the category that best suits their needs. Nevertheless, we regret that the room you selected did not provide the comfort and space you were looking for during your family stay. We also understand that the temporary changes to our breakfast service due to the ongoing renovation work were not ideal. During this period, we offer our guests four different breakfast alternatives to provide flexibility and ensure that breakfast remains available. We are sorry that these options did not fully meet your expectations. The renovation works are part of our commitment to improving the hotel and are carried out between 10:00 and 18:00 in order to limit disturbances for our guests as much as possible. Thank you again for your honest feedback. We appreciate your loyalty as an ALL Classic member and hope to have the opportunity to welcome you again after the completion of our renovation works and provide you with a more comfortable experience. Kind regards, your ibis Styles Berlin Mitte team

Lieber T., vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt so ausführlich zu bewerten. Es freut uns sehr, dass Sie insbesondere die Sauberkeit, die zentrale Lage sowie die Berliner Atmosphäre unseres Hauses positiv hervorheben. Gleichzeitig haben wir aus dem Feedback unserer Gäste festgestellt, dass unsere Zimmer teilweise ein Update benötigen. Genau deshalb befinden wir uns aktuell in einem laufenden Verbesserungsprozess, um den Komfort weiter zu erhöhen. Dabei kann es zeitweise auch zu hörbaren Arbeiten kommen. Diese finden jedoch ausschließlich montags bis freitags zwischen 10:00 und 18:00 Uhr statt und nicht durchgehend. Wir danken Ihnen herzlich für Ihre ehrliche Rückmeldung und würden uns freuen, Sie bei einem zukünftigen Aufenthalt erneut begrüßen zu dürfen. Herzliche Grüße Ihr ibis Styles Team

Dear Mr. T. V., Thank you very much for taking the time to share your feedback following your stay at ibis Styles Berlin Mitte. We are delighted to hear that you appreciated our central location, the convenient access to the U-Bahn and tram connections, our comfortable beds, and the pleasant shower experience. We are also pleased that you enjoyed our breakfast and considered the complimentary coffee, tea, and water in the lobby from 12:00 onwards a positive addition to your stay. Thank you as well for your comment regarding the curtains. We understand that good room darkening is important for a restful night's sleep and appreciate your feedback, which we will take into consideration. We truly appreciate your positive review and your loyalty as an ALL Classic member. At the same time, we have taken note of your overall feedback regarding your stay, as guest comments help us continuously improve our services and facilities. We hope to have the pleasure of welcoming you back to ibis Styles Berlin Mitte on your next visit to Berlin and providing you with another enjoyable stay. Kind regards, your ibis Styles Berlin Mitte team

Dear Mr. P., Thank you very much for your kind review and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your beautiful room and found our hotel to be a great place to stay. It is especially pleasing to know that you appreciated our excellent public transport connections, making it easy to explore Berlin. We are also pleased that you found the booking process through the ALL App simple and convenient. Thank you as well for your loyalty as an ALL Classic member and for your positive ratings of our team, cleanliness, Wi-Fi, and overall value for money. Your feedback regarding the breakfast has also been noted, as we are always looking for ways to further improve our guests' experience. We hope to have the pleasure of welcoming you back to ibis Styles Berlin Mitte on your next visit to Berlin. Kind regards, your ibis Styles Berlin Mitte team

Dear Mr. R., Thank you very much for your kind review and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and that you found our hotel to be a great choice for a city trip. It is wonderful to know that you appreciated our central location, the easy booking process through the ALL App, as well as the cleanliness of our hotel, our breakfast, and the friendliness of our team. We also sincerely thank you for your loyalty as an ALL Classic member and for recommending us to others. Your feedback is greatly appreciated and encourages us to continue providing excellent service. We hope to have the pleasure of welcoming you and your family back to ibis Styles Berlin Mitte on your next visit to Berlin. Kind regards, your ibis Styles Berlin Mitte team

Dear Ms. V., Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you found your room satisfactory overall. At the same time, we are very sorry that the high room temperature and the malfunctioning thermostat affected your comfort and prevented you from getting a good night's sleep. We completely understand how frustrating this must have been. Unfortunately, our air conditioning system experienced a technical issue caused by a faulty programming of the building management control system (MSR). Resolving the problem required the support of a specialized engineering company, and the repairs were successfully completed at the beginning of May. Please accept our sincere apologies for the inconvenience this caused. We also appreciate your comments regarding the Wi-Fi speed and our service. Your feedback has been shared with the relevant teams as we continuously strive to improve our guests' experience. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with the comfortable stay you deserve. Kind regards, your ibis Styles Berlin Mitte team

Dear Mr. K., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location right next to the metro station, as well as our clean hotel and breakfast. It is also wonderful to know that you were satisfied with your booking experience, our team, and the overall value for money. We appreciate your ratings and your feedback, as they help us continue to improve. We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. Kind regards, your ibis Styles Berlin Mitte team

Dear Ms. D., Thank you very much for your wonderful review and for awarding us a perfect score! We are delighted to hear that our location was the perfect base for your visit to Berlin and that you enjoyed every aspect of your stay. Knowing that you were satisfied with your room, the cleanliness, our team, the value for money, and our sustainability efforts is truly rewarding for all of us. We also sincerely appreciate your loyalty as an ALL Classic member and your willingness to recommend both our hotel and the ALL loyalty program. It was a pleasure welcoming you, and we look forward to seeing you again on your next trip to Berlin. Kind regards, your team from ibis Styles Berlin Mitte

Dear Renee, Thank you very much for your kind review. We’re delighted to hear that you enjoyed our central location in the heart of Mitte, as well as the comfort of our beds and the soundproofing of our rooms. It’s wonderful to know that you appreciated the style and atmosphere of our hotel. Thank you also for your feedback regarding the in-room coffee and tea facilities. We’re glad you were able to enjoy our complimentary hot drinks in the breakfast area, and we appreciate your suggestion as we continuously look for ways to improve our guests’ comfort. We would be very happy to welcome you back on your next visit to Berlin. kind regards, your ibis Styles Hotel Berlin Mitte - team

Dear Guest, Thank you for your feedback regarding your recent experience. We appreciate your compliments on our location and pricing. However, we are always striving to enhance our services and ensure a consistently positive experience for all guests. Best regards, ibis Styles Hotel Berlin Mitte