Novotel Амстердам Схипхол Аэропорт 4 звезды

Dear Richie, Thanks very much for your feedback. We are delighted that you appreciated the hotel's close proximity to the airport and train station, as well as the convenience of elevator access from the train platform. It's always a pleasure to know that our efforts to ensure ease of access are recognized. We are sorry to hear that some aspects of your stay did not meet your expectations. We understand how frustrating it can be when a room is not prepared as requested, especially after a late arrival. Moreover, we acknowledge that the quality of our breakfast is of utmost importance, and we regret that it did not live up to your expectations. Finally, we apologize for the oversight with the shower gel in your room. Our goal is to provide a seamless and comfortable experience, and we clearly fell short in these areas. Nonetheless, we are pleased that you were able to take advantage of the complimentary late checkout and that your family enjoyed the double-sized foosball table in our bar area. It's these small touches we hope can make a stay more enjoyable. We appreciate your suggestions and hope to welcome you back for an even better stay in the future. Best wishes, Mark Mosselman, General Manager

Dear Guest, Thank you for taking the time to share your review. We are delighted that you appreciated the convenience of our proximity to Schiphol Airport and the ease of access to Hoofsdorp station, ensuring a smooth start to your travels. It's also rewarding to hear that you started your days on a high note with our varied breakfast offerings. However, we understand that you found our rooms to be on the smaller side. Our design aims to optimise space and comfort, and for families like yours, we are glad that the option of connected rooms provided a suitable arrangement. We appreciate your feedback as it helps us consider future enhancements to our guest experiences. We hope to have the opportunity of welcoming you again in the future. Best wishes, Mark Mosselman, General Manager

Dear Guest, We would like to thank you for your review. We are delighted that the comfort of our rooms and the quality of our breakfast offerings met your expectations. With our hotel's industrial design accented by a Dutch touch, and breakfast choices ranging from a full buffet to an express box option, we strive to provide a memorable experience. Nonetheless, we understand that you would have appreciated a shuttle service to the airport. While we do not provide a shuttle due to our commitment to sustainability, we encourage guests to utilize the efficient train or bus options detailed within our guest information, which are both located conveniently close to the hotel. Finally, it is great to know that you found the location of our hotel convenient for your business needs and easily accessible to Amsterdam's city centre. Our proximity to the train station offers a swift 4-minute ride to Schiphol and a short journey to explore the vibrant heart of Amsterdam. We hope to welcome you back in the future. Happy New Year, Mark Mosselman, General Manager

Dear Guest, Thank you for this great review. We are thrilled to receive such wonderful feedback about your visit to Novotel Amsterdam Schiphol Airport. We are delighted that you enjoyed our well-appointed rooms, the high standards of cleanliness, and our gourmet kitchen offerings. Knowing that our location was convenient for your travel needs, and that our services, including the luggage safe and kids' playground, contributed to a memorable experience, is very gratifying. We take pride in providing a welcoming environment complemented by our attentive staff and are glad this was reflected during your stay. We look forward to welcoming you back soon. Kind regards, Mark Mosselman, General Manager

Dear Vinay, Thank you for taking the time to share your experience at Novotel Amsterdam Schiphol Airport. We are pleased that you found our rooms and facilities clean and well-maintained. Our housekeeping team works diligently to ensure a pristine environment for all our guests. It's also wonderful to hear that Amber from our front desk provided excellent service with a smile, as we strive to make every guest feel welcome and valued. However, we regret to learn about the challenges you encountered during your stay. We apologize for any inconvenience caused by the unavailability of parking discount coupons. Our team is reviewing our processes to ensure we always have an ample supply on hand. Regarding the drainage issues, our maintenance team is addressing this matter to prevent future occurrences. We are also sorry if the service from some of our front desk team members did not meet your expectations. We will follow up on your comments to ensure our usual high standards going forward. Nevertheless, we're glad that you enjoyed our breakfast spread. Our chef and kitchen team take pride in offering a diverse and continuously replenished selection for our guests. We all hope to welcome you back in the future. Season's greetings, Mark Mosselman, General Manager