Ibis budget 曼彻斯特中心 Pollard 街酒店 2 星

***** Please avoid ****** Me and my partner was in the room of this hotel for 20 mins top, we tried to be positive, unpack and get over the grime and smell, im not a snob by any means but 20 mins we repacked and left. We was staying in Manchester as we were attending a concert at CO OP arena, we booked through Expedia where the hotel is rated as cheap and cheerful, this hotel is anything but cheap and cheerful, more like grotty, dirty, run down and best descriptions I can give is like staying in a prison cell or staying in a run down hospital that you see on a horror film. Upon check in their was one lady behind the counter, where we discovered that you had to hire the kettle from reception, bit extreme for a hotel to charge for a kettle but can live with that not a big deal. Upon entry into to the hotel room, we was hit with the smell of raw sewage, and the room was no where close to cheap and cheerful, the window is prison size, with blinds that were frayed and damaged, led strip light was hanging out from under the wooden boarder rail near the door, the toilet was behind a door, but you couldn't close it when sat on toilet so had to have it open. The floor was marked, dirty and stained, the skirting boards had dirt on them, and the walls were marked and dirty, the window sill was chipped, all the above is bad enough but as advised above, we tried to remain positive, only a base to sleep right, the positivity soon ended and the decision to book another hotel was decided when we discovered the insect, this was found after a stool was moved and said insect was found scurrign accross the floor. My partner booked the hotel across the road and moved our belongings over the road, where the room was cleaner, much better condition, and not having to share with surprise insects. We entered the room at 6:09pm and was in the new hotel room 6:22pm Now we went back to Ibis hotel and checked out, we informed the lady on reception that we would like to check out, she asked why, and we gave all the above, and that we would like a refund, this is where a male member of staff came over and we advised again of all the above, they gave us an email address (which turned out to not to be the correct one) and wanted my partner to send them the video of the insect that we had found in the room. During this time the staff didn't seem to have a Scrooby how to do correct customer service, but we had alternative accommodation so we left and went to the concert we came for. The hotel accross the road during check in we was taking to a female member of staff, we advised them of our experience at the Ibis budget Hotel, this member of staff couldn't apologise enough for what had happend at the other hotel (note nothing to do with the new hotel but shows 5* customer service in action) and gave us a free drink token, and a free breakfast. So far the Ibis hotel have refused us a refund, and claim that regardless of not staying it is a no cancellation policy so tough, so consumers rights are not high on the list for paying customers, or the false advertising of the room is not a valid reason. The manager has only contacted us a couple of times, to acknowledge the complaint, but are refusing to refund this stay, we have provided the below evidence to them, and they are still advising that the Ibis budget Hotel is worth the money they are asking for it, and that they can increase the rates for rooms when events are taking place. If you are looking for a hostel kind of hotel, then this is perfect but cheap and cheerful is not what this place is. I have stayed in cheaper places than this, that were in a lot better condition, a static caravan stay is luxury compared to here, so we paid £177.55 for the this room. I don't like putting negative reviews as in the current climate everyone is finding it hard especially business, but due to the fact that the hotel is fighting us on a refund for a room that was not fit for purpose, and that they are claiming it is worth the above amount we paid has made me warn others. I don't like been ripped off and that is how we feel, head office pass to the hotel and they are claiming that the hotel room was as described on the advert, and are hiding behind the cancellation policy, funny how Expedia don't get involved yet the hotel is protected by them. Please see below photos from our stay, and decide if its worth the amount.

I recently stayed at the Ibis Budget in Manchester with my friends and we were extremely disappointed by the service we received on the morning of checkout. Despite the advertised check-out time being 12 PM, we were disturbed by housekeeping twice before 10 AM with knocks on the door. We ignored the first and responded to the second, politely informing staff that we were still in the room and aware of the check-out time. Shortly after, a member of housekeeping randomly entered our room without permission while one of us was indecent. The staff member immediately left and apologised, but this was an unnecessary and invasive breach of privacy. What made the situation worse was the hotel’s response to our complaint. Instead of a sincere apology, we were told the staff were simply “politely informing us it was check-out time”, which is simply not true, as I had already acknowledged this to them earlier. Wasn't gonna take action on this but it has completely agitated me! A simple apology and acceptance of fault would have gone a long way, but instead customer service have decided to act dishonestly. Not to mention the inconvenience check in caused us, shame due to the good location and convenience of the hotel.

Good value for money, and at the upper end of budget no-frills accommodation in a major city. Costa next door for tea, coffee and breakfast rolls. Londis and Sainsbury Local on the doorstep for anything else. Walking distance from Piccadilly and en-route to the Ethiad.

This is ibis hotel princess Street Manchester,, the room was fine, the breakfast was terrible,,at nearly £10 per person it was bad,, scrambled eggs were like powder and hash browns were like rubber,, never again would I purchase the breakfast there, staff were nice. they need to concentrate a bit more on the food for their guests

Really good hotel for a cheap and cheerful stay in Manchester. The table football was a pleasant surprise that was free to play. Having a man who is constantly sent off is a problem but a problem you have to deal with. Will stay here again and bring a Lego man as a replacement.