Ibis budget 曼彻斯特中心 Pollard 街酒店 2 星

客户意见评级 (ALL 评级) 4.0/5 830 评论

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2 Pollard Street, M4 7DB 曼彻斯特, 英国

描述

酒店其他优惠

  • Walking distance to Co-op Live Arena

  • Central location, with plenty of nearby transport links

  • Walking distance to Etihad Stadium, home of Manchester City

  • Located just 1km from Manchester Piccadilly train station

  • Nearby landmarks include Manchester Town Hall and Chinatown

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酒店位置

Ibis budget 曼彻斯特中心 Pollard 街酒店

2 Pollard Street
M4 7DB 曼彻斯特
英国

GPS:53.481301, -2.218289

电话
传真 +44 20 7660 1678

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 100% 无烟酒店

早餐

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.0/5  830 评论

TripAdvisor 评级  3.5/5  1,916 评论

Jail cell

Tripadvisor 评级 1.0/5

daisylomasx Couples - 经 TripAdvisor 认证的评论

Never again. After checking into our room (which looked like a jail cell) we asked to move and were advised this was not possible due to full capacity. We ended up in a disabled room which we did not book with a shower room that flooded and would not drain. The sink in the bathroom had a massive crack in it and the bathroom door had holes in it. People arguing in the corridor at 8am. Pizza boxes piled up in reception beside the bins because the bins were full. We believe to have been placed next to a boiler room as there was banging coming through the walls constantly. The list goes on. We explained this on the night of and the next day when leaving - the receptionist did not looked phased in the slightest at the comments as he probably gets it everyday. I have tried to contact the hotel by email and by phone. This was my last resort.

Dear daisylomasx, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet your expectations and for the issues you encountered. This is not the standard we aim to provide, and we take your concerns seriously. Regarding the room, we apologize for any discomfort caused. While we aim to accommodate requests for changes, this can be challenging during full occupancy. The condition of the bathroom and the noise you experienced are concerning, and we are addressing these issues with our team to ensure they are resolved. Additionally, the situation with the reception area and bins does not reflect our usual standards, and we’re reviewing our procedures to prevent this from happening again. We’re also sorry to hear that you felt your concerns were not properly addressed during your stay or through subsequent contact. Guest feedback is extremely important to us, and we are taking steps to ensure our team handles all feedback with care and professionalism. We truly regret the impact this experience had on your visit and would welcome the opportunity to make things right. Thank you for bringing these matters to our attention. Kind regards, Ibis Budget Manchester Centre

No Hot Water

Tripadvisor 评级 2.0/5

Sarah M 经 TripAdvisor 认证的评论

No hot water in the morning. Seemed to be caused by everybody showering at the same time. Hot water wasnt constant ...oscillated from hot to cold...it was like the boilers werent large enough to cope with the capacity of water needed or the pipes were sufficiently large enough. Came to check an hour later but obvs nobody showering then so water was constantly hot. Was offered a partial refund but feel i should have been given the whole amount as i would never have booked that hotel had i had known. If you want a hot shower...dont book here.

Dear Q2717ENsarahm, Thank you for your feedback. We take guest concerns very seriously and strive to provide excellent service at all times. Upon receiving your report, our maintenance team promptly checked the hot water in your room while you were present, and it was functioning properly. We understand that frustrations can arise, but we kindly ask for respectful communication with our team members, who are here to help and do their best to resolve any concerns. We appreciate your understanding and hope for the opportunity to provide you with a better experience in the future. Thank you for bringing this to our attention. Kind regards, Maria Ksiazczak General Manager

Small rooms but clean and good location

Tripadvisor 评级 3.0/5

1994paigeb 经 TripAdvisor 认证的评论

Decent for a budget hotel. Our room small but very clean. Great location, only £5 in a taxi to Picadilly gardens. Tv in the rooms, also towels. Check in and check out was very smooth and quick. No tea/coffee making facilities which was a shame. Heating system worked very well and warmed up the room very quick. Shower gel and hand wash provided. Parking- we parked just down the road at the tram stop, £6 for 24 hours, not the most secure carpark but we had no issues, you pay with coins/phone or parking app ( really straight forward) The hotel is on a direct bus and tram route to Picadilly gardens. We have no issues, would return again for a cheap stay in Manchester.

Dear 1994paigeb, Thank you for sharing your detailed feedback! We’re so glad you enjoyed our clean rooms and convenient location, with easy access to Piccadilly Gardens and great transport links. It’s also wonderful to hear that check-in and check-out were smooth for you – we aim to make your stay as hassle-free as possible. We appreciate your comments about the tea/coffee-making facilities and will take this on board as we look at ways to enhance our guests’ experience. It’s great to know the heating system kept you comfortable and that parking nearby was straightforward for you. We’re delighted you’d consider staying with us again, and we look forward to welcoming you back for another affordable and enjoyable visit to Manchester! Kind regards, Ibis Budget Manchester Centre

Worst hotel I've stayed at (review written while in hotel room)

Tripadvisor 评级 2.0/5

Max W 经 TripAdvisor 认证的评论

As a commuting student, I've been staying in hotels regularly recently, but this hotel was by far the worst I've stayed at - and it was the only option I had due to a course-related event at the Etihad. Starting with check in, probably the most important thing of a guest's stay. I was expecting a warm welcome but didn't get it. As I followed a couple in, the receptionist thought I was with them. After I said I wasn't, I was checked in, paid, but then was told to take a seat, which I thought was strange given this hotel knew I was coming and therefore should have my room waiting for me. (I checked in in the evening so there was no excuse.) Never found out the reason why, and can't recall getting an apology. Seeing the sink in the room reminded me of a type of accommodation my previous university had which had a sink in the bedroom because it was a shared bathroom. The toilet in the hotel room was stuffed away in a separate room, with adequate space when the door was closed for what was in there. Very uncomfortable beds, in which I barely got any sleep. (Having an extractor fan going off constantly didn't help either.) The duvet covers weren't very well laundered as they had creases in, even though they had been straightened out. The room didn't have any tea or coffee making facilities - and it's a good job I decided to eat in the city before coming to check in otherwise I wouldn't have been able to have the pot pasta I brought, which I was originally going to have. (Apparently, you have to pay extra for these facilities, which was a first for me as every single hotel I've stayed at in the past has had them in the room. Breakfast was purely continental, which I was blind to at the time of booking due to the absence of any information/menus on the hotel location's webpage. (Other hotels, such as Premier Inn and Travelodge have a menu on each location's webpage so guests can view it before booking.) Not worth £85 and certainly won't be coming back.

Dear T1434BUmaxw, Dear Max, Thank you for taking the time to share your feedback about your recent stay with us. I’m truly sorry to hear that your experience did not meet your expectations. Please allow me to address the points you raised, as we value all feedback and strive to make improvements where needed. First, I apologize for the check-in process not being as seamless and welcoming as it should have been. Our team aims to provide every guest with a warm and efficient arrival, and I regret that this was not your experience. I will review this with our team to ensure we handle similar situations better in the future. Regarding the room facilities, I’m sorry to hear that the setup and amenities did not meet your needs. While some of our rooms do not include in-room tea and coffee facilities, these are available upon request, and I regret that this was not clearly communicated. We understand the importance of comfort, and I’m disappointed to hear that the bed and general condition of the room fell short of expectations. Cleanliness and quality are priorities for us, and I will personally review this with our housekeeping and maintenance teams to prevent such issues from recurring. As for breakfast, I regret that the lack of a detailed menu caused inconvenience. Your suggestion to include more comprehensive information on our webpage is valuable, and we will work on enhancing the clarity of our offerings. I am sincerely sorry that your stay did not provide the value or comfort you were expecting, especially during what was clearly an important event for you. If you would consider staying with us again, I would like the opportunity to make it right and ensure a much better experience. Kind regards, Ibis Budget Manchester Centre

Budget friendly, clean and efficient location

Tripadvisor 评级 5.0/5

Samson1971 家庭住宿 - 经 TripAdvisor 认证的评论

I opted for this location and hotel based in its price and they did not disappoint. Checking was less than 5 minutes, just to identify us and reconfirm our booking details. Room size is small (Ibis standard) clean toilet n bathroom, only basic amenities provided. Breakfast and coffee set can be requested and ordered seperately. We opted to eat outside since everything is in 7/10 minutes walking distance. You could also take the bus to the Piccadilly garden city center. Peter who was the receptionist was a very friendly and helpful team member also enquired if everything was OK with our stay. He also helped with storing our baggage after checkout and holding it for a few hours. Check out time was 12 noon and we went back and collected our luggage after some time. Overall I would definitely opt to stay here given the budget pricing.

Dear Samson1971, Thank you for sharing such a detailed review! We’re delighted that our hotel met your expectations in terms of budget, cleanliness, and convenience. It’s wonderful to hear that check-in was smooth and efficient and that Peter helped make your stay more comfortable—our team takes pride in being friendly and accommodating. We're also glad our location made it easy for you to explore the area. Thank you again for choosing us, and we look forward to welcoming you back for another pleasant stay! Kind reagrds, Ibis Budget Manchester Centre

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其他网络用户评价我们的酒店

  • 1,318 评论 9/10 位置
  • 2,017 评论 5.5/10 房间
  • 1,195 评论 8.4/10 服务
  • 36 评论 8.5/10 上网
  • 1,208 评论 4.9/10 舒适度
  • 909 评论 6.5/10 清洁度
  • 382 评论 5.1/10 早餐
  • 22 评论 3.8/10 酒吧和饮品

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