ibis budget 曼彻斯特索尔福德码头酒店 2 星

客户意见评级 (ALL 评级) 3.9/5 1,092 评论

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19 Trafford Road, Salford, M5 3AW 曼彻斯特, 英国

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酒店其他优惠

  • ALLSAFE Clifton 认证酒店

  • 全天候提供"外带"小吃

  • 免费光纤无线网络

  • 由第三方为客人提供私人停车场（收费），实行先到先停原则。

  • 由第三方为客人提供私人停车场（收费），实行先到先停原则。

我们的客房

酒店位置

ibis budget 曼彻斯特索尔福德码头酒店

19 Trafford Road, Salford
M5 3AW 曼彻斯特
英国

GPS:53.469725, -2.282585

电话
传真 +44 16168480935

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酒店服务

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酒店内
  • 停车
  • 欢迎宠物
  • 轮椅可通行
  • 无线网络
  • 早餐
  • 100% 无烟酒店

早餐

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.9/5  1,092 评论

TripAdvisor 评级  3.5/5  2,510 评论

BAD Review - NYE - 1 night stay.

Tripadvisor 评级 1.0/5

Alexandra D 经 TripAdvisor 认证的评论

No tea or coffee in room, Tv is very tiny and had the people next door was smoking weed could smell it from the bathroom and outside the room and even when coming out the lift. Also next door people keep us up till late having a party. Breakfast wasn’t very good, pancakes were out of order and just wasn’t much options to pick - no hot food (like All day breakfast). Wasn’t really worth the £128 just for one night. Won’t be coming back due to receptionist being rude as I mentioned about the smell on 3rd floor- disgusting!!

Dear Guest, Thank you for sharing your feedback. We would like to clarify that we are a budget hotel and our prices are market‑driven, remaining competitive within the Manchester area, especially during busy periods when rates naturally fluctuate. Our breakfast offering is clearly advertised as continental on every booking platform and on our website, and we do not claim to provide a full English at any stage of the booking process. We also take issues such as noise or smoking very seriously, and we have security on site to address these situations immediately; however, we can only intervene when guests inform us at the time, either via the QR code provided in every room or by visiting the reception desk. We always aim to support guests during their stay, and raising concerns in the moment allows us the opportunity to put things right straight away. Kind Regards Glen

Absolutely disgusting!

Tripadvisor 评级 1.0/5

Mollie B 经 TripAdvisor 认证的评论

My partner and I stayed at this hotel on Christmas Day, and unfortunately our experience was extremely disappointing and far below the standard we expected. Upon entering the room, there was a strong smell of cannabis, which was immediately concerning. The floor was soaking wet, making the room feel unclean and unsafe. The beds were untidy, clearly not prepared properly for new guests. Even more troubling, the pillows had been left soaking wet in the sink, and there was urine still present in the toilet, indicating that the room had not been cleaned or checked at all prior to our arrival. This was meant to be a special stay on Christmas Day, and instead it was distressing and unacceptable. Basic hygiene and cleanliness standards were not met in any way. We raised this issue and are still awaiting a response from the hotel, which only adds to our disappointment. We hope the hotel takes this feedback seriously and addresses both the cleanliness failures and the lack of communication.

Dear Guest, Thank you for taking the time to share your feedback, and I’m very sorry for the experience you described. I would like to reassure you that we are a strictly non‑smoking hotel, with clear signage throughout the building and policies in place to prevent and address any breach of this rule. Unfortunately, during the period of your stay, some guests chose to deliberately smoke in the building and caused flooding, which created unexpected challenges for our team. We were not aware of the situation immediately, and this impacted the condition of several areas while staff worked to regain control of the situation. That said, the room you described should never have been presented to you in that condition, and I sincerely apologise for this. It falls far below the standards we hold ourselves to, and we are actively reviewing how this occurred and how we can prevent it from happening again. We also encourage guests to let us know about any issues as soon as they arrive, as this allows us to move you to a new room or put things right straight away. Guest comfort and safety are always our top priorities. Thank you again for your feedback — it has been shared with our housekeeping and management teams to ensure improvements are made. Kind Regards Glen

Terrible

Tripadvisor 评级 1.0/5

Safiya D 经 TripAdvisor 认证的评论

It was sleepable I give it that but I paid 191 cause of inflation of prices. The room was dusty and there was stain under my bed. It made me sick to my stomach. I complained and it felt like they put the blame on me

Dear Guest, Thank you for your feedback. Our room rates are market‑driven, and we always work hard to remain competitive with similar hotels in Manchester, especially during busy periods when prices across the city naturally increase. We’re sorry to hear that aspects of your stay didn’t meet your expectations. We always encourage guests to let us know about any issues at the start of their stay, as this gives us the opportunity to put things right immediately. Our team is here to help, and we would have been more than happy to address your concerns during your visit rather than at checkout. Your comments are appreciated and will be shared with the team so we can continue to improve the experience we offer. Kind Regards Glen

Fantastic Stay

Tripadvisor 评级 5.0/5

Mark F 经 TripAdvisor 认证的评论

Fantastic location..clean and tidy …helpful staff …we will definitely use this hotel again when we return to Manchester.

Dear Guest, Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed our fantastic location and found the hotel clean, tidy, and welcoming. It’s great to know our team made a positive impression during your stay. We truly appreciate your kind words and are thrilled you plan to return on your next visit to Manchester — we look forward to welcoming you back. Kind Regards Glen

Absolutely disgusting

Tripadvisor 评级 1.0/5

Safari62655124318 经 TripAdvisor 认证的评论

I don’t complain often but this needed to spoken about I stayed here late July this year and oh my god the standard was below the bar. I want to bring attention to the fact my room HAD been cleaned twice during my stay and on the last night of my stay I found a used condom in my room where the sanitary bags were kept in the bathroom and the staff did little to nothing to help they gave me a black bag and pair of gloves and said they couldn’t do anything as they didn’t have access to the housekeeping cupboard we had to use the hand soap in the room to clean everything down but I felt so incredibly dirty. If staff were to take the extra two seconds to check the room over this could have been avoided easily.

Dear Guest, Thank you for taking the time to share your experience with us. I am truly sorry for the unacceptable situation you encountered during your stay in July. Finding a used item of this nature in your room — particularly after it had been serviced twice — falls far below the standards we promise and the standards you rightfully expect. Please accept my sincere apologies for the discomfort, distress, and lack of support you experienced. The response you received from our team was not appropriate, and it is deeply concerning that you were left to address the issue yourself. This does not reflect the level of care, professionalism, or cleanliness we are committed to providing. I want you to know that we are treating this matter very seriously. Your feedback has been raised directly with our housekeeping and front‑office managers for immediate review and retraining. Additional checks and protocols are being reinforced to ensure rooms are thoroughly inspected before guests arrive and to guarantee that our team responds promptly and correctly should any issue arise. Your experience should never have happened, and we are truly sorry that it did. Thank you for bringing this to our attention — it allows us to correct our processes and prevent this from happening to any guest in the future. Kind Regards Glen

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其他网络用户评价我们的酒店

  • 1,810 评论 8.9/10 位置
  • 2,668 评论 4.9/10 房间
  • 1,657 评论 8.4/10 服务
  • 48 评论 7.7/10 上网
  • 1,619 评论 3.2/10 舒适度
  • 1,205 评论 6.1/10 清洁度
  • 1,006 评论 7/10 性价比
  • 576 评论 5.4/10 早餐

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