Mercure Pontianak City Center 4 stars

Customer review rating (ALL Rating) 4.4/5 280 reviews

Mercure Pontianak City Center - Image 1
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Description

Hotel extras

  • IMac Corner and Free Wi-Fi

  • Covered parking

  • Great Facilities : LCD Information, Swimming pool & Fitness Centre

  • 1 hotel restaurant and lobby lounge

Our accommodation(s)

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Hotel location

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91, West Kalimantan
78124 PONTIANAK
Indonesia

GPS:-0.055007, 109.348544

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  280 reviews

TripAdvisor Rating  4.5/5  1,774 reviews

Certificate of excellence 2024

Nice stay

TripAdvisor rating 4.0/5

Salty Q TripAdvisor review

The location is so strategist in the city center that near so many local places. I statisfied by the service that very quick to respond, also they have a good bariety of food for breakfast! We have to go tp singkawang and come back the day after tomorow and they offer us to put our things in the concierge. Thank you

Friendly 249 room hotel near Ayani Megamall.

TripAdvisor rating 4.0/5

Gene R J TripAdvisor review

My wife and I stayed 3 nights, arriving at 5PM by Grab(113K Ir) from the PNK, Pontianak Airport. A welcoming receptionist copied our passports, processed the payment and presented our key cards with the wifi code. We took one of the 2 working elevators to the 3rd floor. Deluxe #303 was spacious & clean with wood flooring, a closet with safe, unit with refer, hotpot and water, fully outfitted bathroom with tile shower, a comfortable king across a large TV(Al Jazeera, DW, France 24, Globe Trekker, Love Nature, NHK Japan, 2 Movies, 2 Sports, many local channels), desk and chair, good secure wifi/lighting, 3 outlets and quiet central AC. Easy chair with settees. The large window had a view over the main busy highway which became too noisy overnight, so we moved across the hall to very quiet #306 overlooking the restaurant roof. The lobby’s 5:30AM breakfast buffet was expansive and well serviced: juices, fresh fruit, kid’s cereals, a great egg/waffle station open on time, many breads, croissants and cakes with spreads, regular coffee, tea & large Indonesian selections. We swam laps each afternoon in the clean 20’ x 60’ pool. Overall, a very nice hotel with pleasant staff next to the large modern Ayani Megamall with its A&W, KFC, Pizza Hut & a Hypermart.

Dear Sir/Madam , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Honouring avoidance of single use plastic mineral bottles

Customer review rating 4.5/5

Fajar A. Business - Confirmed reviews ALL

I stayed here often when I'm on a business trip, because mainly of Accor group's commitment to reduce its use of single use plastics, including for the drinking bottle and room amenities.

Improvement please for Towels and Bed. Excellent Location, Good swimming pool, Gym need Towels. Bell boy is excellent !!

TripAdvisor rating 4.0/5

Nely L TripAdvisor review

Towels are dirty, bed make noisy sound when you turn your body. Service from Bell boy is excellent and we always stay in Mercure when we come to Pontianak. The Swimming is good, good location next to the Mega Mall. The gym need to provide Towel and HYGIENE WIPES. Breakfast is very good

Kepada Bapak/Ibu yang terhormat, Kami sangat berterima kasih atas komentar Bapak/Ibu mengenai kunjungan Bapak/Ibu di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak/Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Bapak/Ibu telah memberitahukan pengalaman Bapak/Ibu, dan kami berharap kunjungan Bapak/Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Ricky Coen Arifin General Manager

Good Stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

very pleasant, all friendly, helpfull, good food, clean and comfortable ❤️, only the wifi is slow 🥹

Dear Delly Anggraini , MRS {guest_last_name}, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 113 reviews 8.9/10 Location
  • 346 reviews 8.4/10 Room
  • 468 reviews 9.1/10 Service
  • 8 reviews 5.6/10 WiFi
  • 280 reviews 8.8/10 Food
  • 201 reviews 8.5/10 Cleanliness
  • 148 reviews 8.7/10 Breakfast
  • 5 reviews 1.9/10 Wellness Area

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