Mercure Pontianak City Center 4 stars

Name: Mercure Pontianak City Center - ALL
Address: Jalan Jenderal Ahmad Yani, 91, West Kalimantan, PONTIANAK, 78124, ID
Telephone: +62561577888
Rating: 4.7

Customer review rating (ALL Rating) 4.7/5 754 reviews

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Jalan Jenderal Ahmad Yani, 91, West Kalimantan, 78124 PONTIANAK, Indonesia

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Mercure Pontianak City Center

Hotel for travellers looking for local and authentic experiences

With its spacious 249 rooms in a contemporary and relaxing design, Mercure Pontianak Hotel in West Kalimantan has set a of new standards for services, style and comfort. A perfect location for business and the only Accor hotel on Equator. For business travelers in need of a place for seminars, conferences, weddings and exhibitions than can accommodate up to 600 participants, modern decorated ballroom and smaller meeting rooms with complete audio visual equipment are available.

The hotel has a strategic location, very close to the business centre, the State/Provincial Governor Office, Museum of West Kalimantan, Kapuas River, Equator Monument and adjacent with the biggest shopping mall complex in town, Ayani Megamall.

Our hotel offers comfort, simplicity and elegance at the West Borneo Pontianak, You can celebrate your personal and professional events in style, thanks to a dedicated and mindful team.

Ricky Coen Arifin, Hotel Manager

Hotel extras

IMac Corner and Free Wi-Fi
Covered parking
Great Facilities : LCD Information, Swimming pool & Fitness Centre
1 hotel restaurant and lobby lounge

Our accommodation(s)

Room

1 Superior King-Size Bed

4 pers. max
22 m² / 236 sq ft

Bedding 1 x King size bed(s)
Views: City View or Pool side

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Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Superior Twin Beds

3 pers. max
22 m² / 236 sq ft

Bedding 2 x Single bed(s)
Views: City View or Pool side

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Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Deluxe Room with 1 King-Size Bed

4 pers. max
25 m² / 269 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Deluxe Twin Beds

4 pers. max
25 m² / 269 sq ft

Bedding 2 x Single bed(s)
Views: City View

From NaN IDR NaN IDR Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

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Hotel location

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91, West Kalimantan
78124 PONTIANAK
Indonesia

GPS:-0.055007, 109.348544

+62 561 577888

+62 561 768833

RUMAH PANJANG

Art and Culture

Access: 1 km / 0.62 mi 5 min drive

Shuttle

Shuttle on call

MOSQUE LIBRARY

Other attractions

Access: 1 km / 0.62 mi 3 min drive

WEST KALIMANTAN

Museums

Access: 1 km / 0.62 mi 3 min drive

Shuttle

Shuttle on call

DAYAK TRIBE "RUMAH PANJANG"

Other attractions

Access: 1 km / 0.62 mi 5 min drive

STUDIO 21

Cinema district

Access: 1 km / 0.62 mi 3 min drive

Shuttle

Shuttle on call

MEGA MALL COMPLEX

Shopping centre/mall

Access: 1 km / 0.62 mi 3 min drive

Shuttle

Shuttle on call

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

ROOM SERVICE

Non contractual photo

Available 24 hours offers local cuisine and Asian fusions

EBONY RESTAURANT

A modern and contemporary design with a stunning open kitchen serving a selection of Asian, Western, and authentic Indonesian cuisine where guests can experience a 'live' culinary act.

Meetings & Events

Number of Meeting Room: 13
Surface of the largest room: 324 m² / 3487.504 sq ft
Maximum seats capacity: 600
Maximum capacity for banquets: 300

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.7/5 754 reviews

TripAdvisor Rating 4.5/5 1,680 reviews

Well served

Oktavia E. I. Couples - 7/9/2024 Confirmed reviews ALL

I overall satisfied

Dear i. Oktavia E , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Good stay

Ari Business - 7/4/2024 Confirmed reviews ALL

Several times staying, I could not get a room upgrade according to the gold member benefits

Dear Ary Setiawan , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Well Located, Clean room and overall good stay

Anonymous Business - 7/1/2024 Confirmed reviews ALL

Perfect for the hotel, but the parking area needs improvement

Dear Andreas A Pangemanan , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Worst Mercure in the World

Kejepitt Business - 6/28/2024 TripAdvisor review

I stayed at Mercure Pontianak following my stay at Mercure Ginza, Mercure Tokyu Osaka Namba, and Mercure Jakarta PIK. The difference is like heaven and hell. Mercure Ponti is more like a bad, rundown motel than a three-star hotel. Old furniture, very tacky design, uncomfy bed, and very noisy room next to the street with motorcycle roaming until 2am every night. What's make it unbearable is the attitude of the staff at the reception - no smile, no recognition of Gold status (only one of two rooms upgraded with no interconnecting room, and the upgrade room was actually worse with a problematic shower drainage!). The breakfast was below average I ended up just getting juice on the third morning. To top if off, there was a big group staying at the hotel due to a volleyball tournament. Never had I have such a bad experience staying at an Accor property - makes me wonder if this is actually managed by Accor!

Dear Sir/Madam , Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricky Coen Arifin General Manager

Very poor check on and check out...

Phil Business - 6/26/2024 Confirmed reviews ALL

As gold ACCOR member. This was the very worst check in and check out experience. Extreemly slow.Booking twin single was given double. Asked for non smoking. Given smoke contaminated room. New room had blood on sheets. No toilet paper. GOT FOOD POISIONING at restaurant.

Dear Phil Richardson , Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricky Coen Arifin General Manager

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Web-users rating

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.