Mercure Pontianak City Center 4 stars

Customer review rating (ALL Rating) 4.7/5 849 reviews

Mercure Pontianak City Center - Image 1
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Description

Hotel extras

  • IMac Corner and Free Wi-Fi

  • Covered parking

  • Great Facilities : LCD Information, Swimming pool & Fitness Centre

  • 1 hotel restaurant and lobby lounge

Our accommodation(s)

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Hotel location

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91, West Kalimantan
78124 PONTIANAK
Indonesia

GPS:-0.055007, 109.348544

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  849 reviews

TripAdvisor Rating  4.5/5  1,634 reviews

Certificate of excellence 2024

Both food and the waiters was extremely good

TripAdvisor rating 5.0/5

Dikfa L TripAdvisor review

I think that the both bbq and other food was very nasty. In addition to a delicious food, the waiters was very kind to me. Thanks a bunch, It was a great experience tonight. If i have opportunity to come here again, i will go to this place again. Thanks a lot Mercure

Dear , Sir / Madam We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Good stay

Customer review rating 4.5/5

Febri Business - Confirmed reviews ALL

Good stay, the best food for breakfast

Dear , Mr. Febria We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Good stay

Customer review rating 5.0/5

Widy S. Families - Confirmed reviews ALL

Good stay, good food, children swimming dan happy. Everything is good

Dear Widy S. , MR {guest_last_name}, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Non smoking room can smell the other guest's smoking either illegally in smoking room or vice versa

Customer review rating 4.0/5

Lau Business - Confirmed reviews ALL

Breakfast choices has limited choices

Dear Lau Kim Lim , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

overrated

Customer review rating 3.0/5

Traveller Families - Confirmed reviews ALL

the room was dirty and smelly with a shredded curtain, the facility are below expectation and the services are also bad and i truly dont have a single reason to be back to the hotel again in the future

Dear Sir, Raditya Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricky Coen Arifin General Manager

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Other web-users rate our hotel

  • 130 reviews 8.9/10 Location
  • 591 reviews 8.6/10 Room
  • 1,005 reviews 9.1/10 Service
  • 18 reviews 8/10 WiFi
  • 565 reviews 9.2/10 Food
  • 346 reviews 8.9/10 Cleanliness
  • 257 reviews 9/10 Breakfast

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ibis Pontianak City Center 3 stars

Customer review rating (ALL Rating) 4.5/5 (644 reviews)

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