Aparthotel Adagio Мюнхен Сити
Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 533
Aparthotel Adagio Мюнхен Сити
600 m / 0.37 mi 8 min walk
600 m / 0.37 mi 8 min walk / 1 min drive
ПОЕЗД + ОТЕЛЬ GARE SNCF
600 m / 0.37 mi 8 min walk / 1 min drive
Международный аэропорт 1 — полное название
39 km / 24.24 mi 32 min drive
Междунар. аэропорт 1 - код ИАТА
39 km / 24.24 mi 32 min drive
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Magic in the Munich
Примечание: Tripadvisor 5.0/5
754alekseyl Couples - Реальные отзывы TripAdvisor
Cozy location and breakfast. Clean rooms. Big parking, 25€ day. Dishwasher and Nescafé machine in the room. You can buy beer, water or some snacks on the reception. Big table/working place on the lobby, you can work or just look at the street.
Dear Aleksey, Thank you for this great review. We are glad that you found everything to your satisfaction during your stay. We aim to provide a memorable experience with our high standards and quality service and we are delighted to hear that we were able to meet your expectations. We would love to welcome you back on another occasion in the future. Best wishes, The team of Adagio Munich City H6913@ADAGIO-CITY.COM - Tel: +49891211220
Примечание: отзывы клиентов 2.0/5
Evgenia Индивидуальные путешественники - Проверенные отзывы - ALL
Отель хорошо расположен, в близком доступе центр города, метро и вокзал, очень вкусные завтраки и приветливый персонал. Отель не очень хорошо справляется при полной загрузке, при отсутствии сотрудников с большим опытом не удается решить все возникшие вопросы. Некоторые ранее бесплатные мелочи стали платными (дополнительные капсулы кофе в номер, капсулы для стирки при пользовании прачечной отеля), однако гости могут без ограничений пользоваться кофемашиной на ресепшн, предлагается большой выбор чая, всегда есть питьевая вода. В лобби можно купить предметы первой необходимости (что удобно в случае приезда в воскресный день или поздним вечером).
Уважаемый Сергей, Мы очень рады слышать, что Вы высоко оценили удобство расположения апарт-отеля в самом сердце культурной жизни Мюнхена, в пешей доступности от центра города, а также отметили наши вкусные завтраки. Мы очень сожалеем по поводу описанных Вами недостатков и просим принять наши извинения за все испытанные неудобства. Мы обязательно обсудим Ваши комментарии с персоналом и сделаем соответствующие выводы. Всего наилучшего, The team of Adagio Munich City H6… - Tel: +49…
Filthy hotel in a grotty area with indifferent staff
Примечание: Tripadvisor 1.0/5
a1exse16 Couples - Реальные отзывы TripAdvisor
Accor currently advertise on their website that all of their hotels offer the highest standards of cleaning to meet levels required by WHO and that after check-in, rooms are cleaned every 3 days but that if a guest prefers, they can request a room change or daily cleaning. Well the Aparthotel Adagio Munich City is absolutely filthy and we stayed for 6 days and didn't have our room cleaned once or our rubbish bins emptied, despite endless requests. The corridor carpets are also stained and the common areas generally are very dirty. But that's not all! When we arrived, we were initially given the studio room that we had booked with one double fold-away bed (according to the Accor Hotel's website). But when we tried to fold away the bed, we not only found that it wouldn't fold away but that underneath it there was a dried-out pool of dirty liquid, which stained the cushions and floor. We therefore returned to reception and said that the bed wouldn't fold away and that the room was dirty. The employee told us that none of the beds folded away because they all have new mattresses which are too big to allow this (talk about misselling by Accor!) and so offered us a new room with twin beds instead - though seemed very concerned that we might have touched the bed in the other room since that could prevent the room being reassigned (clearly there was to be no attempt to resolve the big pool of skank under the bed!). So we were instead given a double room which was had two single beds pushed together and whilst the room was adequate it sadly had little perks like beds which rolled apart or away from the wall when you sat up in them and a shower which flooded, irrespective of how you tried to stop it because the screen provision was far too short. The microwave in our room was filthy and the floor covered in dust upon arrival - as shown in the photos. The utensils in the "fully-equipped" kitchen were filthy as well. There were also stains on the floors and kitchen sideboards, where the cleaner had used a very dirty mop and cloth to do the absolute minimum. So on Monday morning (we arrived on Sunday evening) we asked reception for change to use the laundry - which is €6 in €1 coins for each wash - and were told, rather aggressively, that they do not give change! Fortunately, there is an excellent alternative at the 'Wasch-Center Munchen - Parkstrasse' 15 minutes walk up the road. On Tuesday, Wednesday, Thursday and Friday - we repeatedly asked for the room to be serviced or, at the very least, to be given new towels. On Tuesday the receptionist wrote down our room number and said he would send "housekeeping" but none came. On Wednesday we were told to leave the wringing wet towels (having used them to dry up the flood in the bathroom) outside our room and that "housekeeping" would collect them and put replacements in our room; well they collected them but no replacements were put in the room and when we later went to reception to ask for replacements the receptionist at first refused and was then very ungracious in providing such. On Thursday we gave up and Friday was similar to Wednesday. Best of all came Saturday when we checked out. When we checked in we were offered the opportunity to pay for our stay in £ or € and selected £ - which works out less than the € amount. So when we checked out we were told that there was still €68.62 outstanding. What could this be? Surely not an additional house keeping charge! When we heard the amounts it occurred to us that the member of staff at check-in had clearly inputted the £ amount against the amount due which had left the balance. We evidenced this by showing the amount on our credit card statement. But again, for too long a time, the member of staff wouldn't hear of this. But eventually, when the steam started to come out of my ears I was sternly told to stop speaking whilst the original receipts were checked and.. hey presto... I had been right but there was no word of apology. The Aparthotel Adagio Munich City is a very un-Germanic hotel in a country renowned for their hospitality and conviviality. In my honest opinion, it's an absolute flea pit in a sketchy part of town close to the station with indifferent staff who do not even acknowledge you when you come in. We had a horrible stay, which I would not wish on anyone - particularly since there are far better options around in other parts of Munich which we have stayed at before. But then it isn't Accor either - unless Accor have lost the plot?! I did email Accor during my stay but their lousy excuse for 'customer service' said that all disputes need to be taken up with the hotel and they will only forward your complaint to them. But they do appreciate me being an infallible (sic) member of their Gold programme! Well that's something.
Dear Guest, Thank you for taking the time to provide feedback on your recent stay. We're sorry your experience hasn't been fully satisfying as we attach great importance to customer satisfaction. We are concerned to read your comments about our team as we are usually known for our attentive and friendly team who treat each guest with respect and hospitality; we are sorry you felt differently. This matter will be reviewed with our team and we apologise for any inconvenience. We regret that your apartment wasn’t up to the standard expected and offer you our apologies; rest assured that we have shared this feedback with our housekeeping team so that we can make the necessary improvements. As we are an aparthotel, our rooms are serviced every 7 days, however, additional cleaning can be arranged on request for a surcharge; please contact reception for more details. We strive to provide the service best suited to our guests' expectations. A negative opinion is an opportunity for us to question ourselves and to look for ways to improve our services We hope to welcome you back for an improved experience in the future. Kind regards, The team of Adagio Munich City H6913@ADAGIO-CITY.COM - Tel: +49891211220
Room not cleaned in 6 days!
Примечание: Tripadvisor 2.0/5
A1SE16 Couples - Реальные отзывы TripAdvisor
Stayed here for 6 nights and never once had our room cleaned, bins emptied or towels changed. The location is very central and the air con is strong but nobody wants to stay at a hotel that isn’t kept clean. Front desk staff not particularly helpful either.
Dear Guest, Thank you for reviewing your recent stay. We are glad to know that our central location was perfect for you and that overall you were satisfied. However, we're sorry your experience hasn't been entirely to your expectations. Our website clearly states that rooms are serviced on a weekly basis and towels are changed on request so we are sorry for any misunderstanding. Furthermore, we are concerned to read your comments; our team is trained to be courteous and attentive and we will be discussing your remarks with them to ensure our high standards of customer care are upheld. Please accept our apologies. We hope that we may have the opportunity to welcome you again for an improved experience. Best wishes, The team of Adagio Munich City H6913@ADAGIO-CITY.COM - Tel: +49891211220
Примечание: отзывы клиентов 5.0/5
О. Семьи - Проверенные отзывы - ALL
Отель в очень хорошем месте, удобное расположение. Мы очень довольны, потому что сын потерял кольцо, которое для него очень важно. И в отеле его нашли и держали неделю, пока мы не вернулись.
Дорогая О., Нам очень приятно слышать, что Вам понравилось место расположения апартаментов в пешей доступности от центра города и недалеко от вокзала. Благодарим и за добрые слова в адрес персонала апарт-отеля. Мы рады, что Ваше кольцо благополучно нашлось. Надеемся увидеть Вас снова! Всего доброго, The team of Adagio Munich City H6… - Tel: +49…
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