阿德吉奥凡尔赛门酒店 4 星

Reasonable for a party of three, with one very large bed plus sofa bed, small kitchenette and separate bathroom with separate toilet. There’s a balcony which could be better used if it had a couple of chairs with table so you could eat breakfast there. Toilet is so small that if you’re not careful, you’d hit your head on the door when getting up. Bath is too deep with high sides so you have to climb over. With three in our group staying five nights, they left us only three toilet rolls. Staff at reception are quite helpful and friendly.

以法國飯店來說，空間較大 但整體設備偏舊、簡易 熱水溫度不太穩定

We booked an apartment for 4 people but when we got to the room the extensible couch was not made, therefore we had to call the reception, but the phone in the room was not working. Then we did it ourselves, however everything was dusty and used. But this was not the worst part of the experience. On our second day there, there was no hot water. We went downstairs to the reception twice to complain about this and ask when it will be solved. The staff told us in a very rude manner that they do not know and cannot say anything about it, without even an apology. Moreover, we brought a towel from the room which had a hole in it and requested to replace it. Without any apologies, the receptionist gave us one new towel but insisted that we take the old one back to the room. We told him we don’t need the ripped towel back and left it on the reception counter. The front office employee started becoming very aggressive, chasing us with the towel, screaming and touching us. He insisted to accompany us to the room, but we refused because we were scared of his aggressiveness. We did not feel safe at all and kept telling him that we will call the police.And all of this happened in a lobby full of guests. After this incident, we did not trust the staff or the hotel for any other problem that we might have, like the lights in the room that were flickering, the portable heater that only worked in the first night. I want to mention that we can get past the dirtiness and the lack of hospitality from the staff, but we cannot accept being harassed by the hotel staff in such a manner. This is supposed to be a 4 star hotel and it was terrible in every way possible. I really hope that our bad experience will be heard and we expect a reply from the management of the hotel.

Hotel itself was nice HOWEVER, they took £300 from me (on top of the £300 it cost to book) for a preauthorisation, its been 4 weeks since I checked out with no reply from email, calls or social media. disgrace.

I give this location a rating of 2. The only reason I don’t give this place a one (1) was the little guy in the breakfast area making sure that the breakfast meal and area were appealing. However, as a frequent traveler, I will NOT recommend this location and I trust that this is NOT a reflection on the Adagio Hotel chain. I should’ve known it was a problem when I didn’t provide identification for my reservation. The toilet smelled like raw sewage. The maintenance guy said that he didn’t smell anything. He suggested that I get some room spray. When I mentioned the problem again, the front desk blamed housekeeping for not cleaning well after the last customer. If this is a reflection on the quality of the leadership at the facility, corporate should fire all of them and replace them with professionals who embody the corporate values and philosophy.