巴黎 15 区凡尔赛门美居酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 579 评论

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巴黎 15 区凡尔赛门美居酒店 - Image 1
巴黎 15 区凡尔赛门美居酒店 - Image 2
巴黎 15 区凡尔赛门美居酒店 - Image 3
巴黎 15 区凡尔赛门美居酒店 - Image 4
6, rue Saint Lambert, 75015 巴黎, 法国

描述

酒店其他优惠

  • 适合家庭入住的翻新客房

  • 步行 12 分钟即可抵达巴黎凡尔赛门展览中心

  • 距会议中心站（12 号线）和布锡考特站（8 号线）仅 500 米（547 码）

  • 安全的私人停车场

  • 5 间会议室和 1 个共享办公区

我们的客房

酒店位置

巴黎 15 区凡尔赛门美居酒店

6, rue Saint Lambert
75015 巴黎
法国

GPS:48.838385, 2.290459

电话
传真 +33 1 45 54 10 43

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

LE XV

我们的 Le XV 酒吧环境舒适宜人，配备无线网络，非常适合举行商务会议或与朋友喝杯开胃酒。在舒适的氛围中，共度愉悦时光或放松身心。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  579 评论

TripAdvisor 评级  4.0/5  640 评论

A bitter experience

Tripadvisor 评级 1.0/5

Relax11801605261 经 TripAdvisor 认证的评论

A hotel completely lacking empathy and humanity – a bitter experience We had a reservation at this hotel for a long-awaited vacation, but unfortunately, just one week before our departure, we received a medical diagnosis that made it absolutely impossible for us to travel. In these extremely difficult circumstances, we contacted the hotel and explained the situation, even providing medical documents that justified our inability to make the trip. We repeatedly requested to cancel the reservation and receive a refund – either full or partial, with a reasonable penalty. I should mention that Booking supported our request and confirmed that the hotel would not have to pay any commission if the refund was granted. We did everything humanly possible, explaining that the funds were urgently needed for expensive medical treatments. However, the hotel refused any form of cooperation. Not only did they show no understanding, but they also completely disregarded any sign of empathy. It became clear that they care nothing about people, only about profit. It is especially frustrating knowing we informed them in advance and they most likely rebooked the room – meaning they essentially got paid twice for the same service. I strongly encourage anyone planning to visit Paris to think twice before booking this hotel. You won’t be treated as a guest, but as a source of income, regardless of your circumstances or suffering. A hotel that ignores the fundamental values of hospitality and humanity does not deserve your money – and certainly not your trust.

Dear Relax11801605261, Thank you for sharing your feedback regarding your recent experience with us. We are truly sorry to hear about the circumstances that prevented you from traveling and understand how challenging this situation must have been for you. Unfortunately we couldn’t respond favorable at your requested of free cancelation of your booking - reserved on the travel agency website with prepaid rate. We encourage our guests to review our cancellation terms at the time of booking, which are outlined to ensure transparency. Our cancellation policy is designed to balance the needs of our guests with operational requirements, and we understand that unexpected events can arise. While we regret any frustration this may have caused, we must adhere to these policies consistently. We appreciate your understanding that our procedures are in place to ensure fairness across all reservations. Due to operational reasons, contrary to what you may think, 3 days before arrival is not enough time to inform us about the cancellation of a reservation that is non-refundable and non-changeable. At the same time, we did not appreciate your threatening to leave us a bad review if we did not accept the free cancellation - and that's exactly what happened. We sincerely wish you all the best in this difficult time. Kind Regards, Monika - Front Office Shift Leader Mercure P15 Porte de Versailles

Everything good except the lift is not working

Tripadvisor 评级 4.0/5

artsalgoa 经 TripAdvisor 认证的评论

The hotel is prominently located in a quiet semi residential area. Room and washroom is clean. Breakfast is very good and quiet a spread. Only think missing is the lift is not working....We had to lift and carry our suitcases through the staircase. Otherwise no complaints...

Dear Artsalgoa, Thank you for taking the time to share your feedback. We are glad that you like our localisation, our room and our breakfast. We sincerely apologize that your stay with us was disrupted by our elevator issue. We did our best to quickly get the elevator back up and running. Unfortunately, it took our maintenance department several days to resolve the issue. We assure you that the problem has been resolved and a complete elevator diagnosis has been performed. We are truly sorry for the inconvenience. We hope to welcome you back to our hotel very soon! Kind Regards, Monika - Front Office Shift Leader Mercure P15 Porte de Versailles

Great experience overall

Tripadvisor 评级 5.0/5

Shreyas A B 经 TripAdvisor 认证的评论

Very helpfull staff , spacious rooms and great breakfast. Shout out to Ms Violeine and Ms Monika who were great at their work , also the 2 people that manage the restaurant . Liked the location as well, close to 2 metro lines and easy way to eifel tower

Dear Shreyasab, We would like to thank you for your comment regarding your stay in our hotel. We are happy that you like your hotel and our staff. We hope to welcome you very soon. Kind Regards,

good experience

Tripadvisor 评级 5.0/5

john c 经 TripAdvisor 认证的评论

I stayed with my wife at Mercure Paris 15 Port de Versailles on the weekend of the Ireland v South Africa game in the Rugby World Cup. Unfortunately I forgot my suit on leaving. Upon contacting the hotel they could not have been more helpful in having my suit posted home. A beautiful hotel with fantastic staff that make our break even more memorable best wishes John

Dear John we are glad you had a memorable stay with us see you next time in Paris best regards

Great hotel in lovely neighbourhood

Tripadvisor 评级 5.0/5

G_Force_SW 经 TripAdvisor 认证的评论

Comfortable compact clean room. Shower excellent. Hotel staff friendly and helpful. In a beautiful area of Paris away from more touristy areas but giving a better flavour of French city life. Lots of good restaurants and cafes around. Bustling food market nearby on Sundays. Would recommend.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 209 评论 8.7/10 位置
  • 342 评论 6.3/10 房间
  • 363 评论 8.8/10 服务
  • 10 评论 4.5/10 上网
  • 145 评论 7.3/10 早餐
  • 143 评论 7.3/10 清洁度
  • 58 评论 5.6/10 食物
  • 42 评论 4.4/10 性价比

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