Aparthotel Adagio La Defense Kleber

Personeel vriendelijk. Kamers ruim. Ontbijt was niet bijzonder. Mag uitgebreider.

De kamer stonk heel erg naar sigaretten rook. Dit is niet fijn als je met een baby van 3 maanden op reis ben. Onze bagage stonk naar rook toen we ariveerde bij het volgende hotel. Ontbijt was ook zeer armoedig alles was op of slecht van kwaliteit.

I've been used to great service at Adagio in general and specifically at Kleber, but not this time. I was unable to have a quiet/decent night of sleep 5 nights in a row - out of the 9 of my stay. Whereas the hotel was contacted every night regarding the noise from the upstairs room. The issue was only addressed the 6th night, following a detailed complain email. Having stayed there several times within the past 3 weeks (back every 2 to 3 days) to get some quiet time, when I live only a few minutes away from that hotel and being on top of that a silver ALL member, I would have expected more reactivity. Customer service is key in this time, especially with the given sanitary situation and people choosing specific hotels over others and their deals is because of an expectation of standard. ALL/Accor seems to be failing to understand this lately. When a member of ALL customer service France tells you she can't send you an email because her shift is ending and she has to leave or that 2 weeks later, after you follow up on the request, for that same representative to candidly and with nonchalance bring you back - as a solution - to the very first step you did 4 weeks prior, so literally not addressing your issue, you can only wonder why you spend your money in this group if your investment and loyalty is not valued? Anyhow, back to Kleber and its amenities - past the lack of reactivity this time regarding the noise and lack of sleep. - The rooms are nice with sunny balconies, which are always a definite plus for this hotel. The other Adagio in the area, except for Puteaux, do not have balconies. Furthermore, Puteaux's adagio's balconies are not sunny. - The COVID sanitary rules are followed. It is advised 2 people at a time in the elevator. Some people do not wear masks and would want to squeeze in with you. In my case, I just left them the elevator and waited for the next one. Hydroalcoholic gel is available at the entrance. It could be nice to have it on every floor too. - Breakfast is not worth it, at this time, if you're there for a long stay. For a weekend, why not? Otherwise, I would advise skipping it until healthier choices are suggested (adagio normally serves really nice scramble eggs with ham and bacon, fruits, freshly pressed orange juice). Right now, it is only sugary food (cake, brioche, packaged orange juice). For 15 euros, you have plenty of choices around the hotel - supermarkets, restaurants to cook yourself, be delivered or for takeaway

1. Outdoor temperature 38. Arrived late . No ac in the room working . Called reception. Nothing she can do until tomorow. 2. Day 2: technician was supposed to come but did not. Asked why. No answers. Still hot as hell in room. I was hesitating to go down in the basement to sleep in my car where it was cool i guess. Just fell lazy and ended up for the 2 night sleeping in the bath tub with cool water .... unacceptable. 3. Day 3. Technician came according to reception.... no progress in the room. Good thing is thunder storms made it cooler outside. But ac still just venting, not cooling. News thing is now water is leaking from the roof to the floor.

Waarom er aangegeven wordt dat dit hotel 4 sterren heeft ontgaat mij geheel. De kamer is OK, het bed kan er mee door, maar de douche is zeer matig. Douchen zonder de hele badkamer nat te maken was onmogelijk (bij mijn collega hetzelfde), daarbij was de straal matig qua volume. Het ontbijt kon er mee door, maar je kunt beter bij de bakker 100 meter verderop iets halen, namelijk beter en goedkoper. Wel op loopafstand van kantoren van La Defense!