Hotel Mercure Parijs la Defense 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.2/5 2.436 beoordelingen

Beste prijs
garantie
Hotel Mercure Parijs la Defense - Image 1
Hotel Mercure Parijs la Defense - Image 2
Hotel Mercure Parijs la Defense - Image 3
Hotel Mercure Parijs la Defense - Image 4
30 rue Baudin, 92400 COURBEVOIE, Frankrijk

Omschrijving

Extras van het hotel

  • Ruime kamers en suites met uitzicht op La Défense en Parijs

  • Bistronomisch restaurant, marktmenu en verse ingrediënten

  • Rooftop cocktail bar het hele jaar geopend

  • Fitnesscentrum met uitzicht en hamam

  • Vergaderruimten in de buurt van CNIT Paris La Défense

Onze accommodaties

Boek dit hotel
Kamer 1

Hotel locatie

Hotel Mercure Parijs la Defense

30 rue Baudin
92400 COURBEVOIE
Frankrijk

Gps:48.895167, 2.250352

Telefoon
Fax +33 1 47 68 83 32

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Huisdieren welkom
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice
Dicht bij het hotel
  • Parking

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.2/5  2.436 beoordelingen

Avis-klantbeoordeling 2.0/5

Wiet B. Zaken - ALL bevestigde berichten

Dear Mr. B., Thank you for taking the time to share your feedback with us, we are sorry to read about the experience you had during your stay, and we sincerely apologise for the inconveniences encountered. We understand how frustrating it must have been to face a slow check-in and check-out process, and we are sorry for the time this took away from your day. Your comments have been shared with the relevant teams so that we can work on improving our efficiency at the front desk. Regarding your room, we are sorry to read that it did not meet your expectations in terms of size and modernity. We do hear you, and your feedback is valuable as we continue working on the overall guest experience. As for our loyalty programme, we would like to clarify that it is a free membership card, which automatically grants you discounts on all your future stays from the moment you hold it. Concerning the billing issue, we truly hope everything has been resolved since your stay. Should you encounter the slightest difficulty or have any remaining concern, please do not hesitate to reach out to me personally at le…, I will be happy to assist you directly. We hope to have the opportunity to welcome you back and offer you a stay that truly reflects our standards. Warm regards, Léonore Wolff Guest Experience & Quality Manager

Avis-klantbeoordeling 2.0/5

Bart C. Zaken - ALL bevestigde berichten

Dear Sir, Thank you for taking the time to share your feedback. We are sorry to read that your stay did not meet your expectations. Please be assured that your comments have been passed on to our management team, so that they may be taken into careful consideration as part of our upcoming renovation reflections. We hope to have the opportunity to welcome you back in the future. Warm regards, Léonore Wolff Guest Experience & Quality Manager

Avis-klantbeoordeling 3.0/5

Joris V. H. H. Zaken - ALL bevestigde berichten

Dear Mr. V. H. H. Thank you for taking the time to share your feedback following your stay with us. We are sincerely sorry to read about the issues you encountered in your room, particularly regarding the condition of the shower head and the wall. This is certainly not reflective of the standards we aim to provide at Mercure, and we fully understand your disappointment. This situation should not have occurred, and it should have been identified and addressed prior to your arrival. We sincerely regret this oversight. Please be assured that your comments have been taken very seriously and have been shared with our housekeeping and maintenance teams so that the necessary corrective actions can be carried out promptly. We truly regret that these issues impacted your experience, and we hope to have the opportunity to welcome you again in the future to provide you with a stay that fully meets your expectations. Kind regards, Léonore Wolff Guest Experience & Quality Manager

Avis-klantbeoordeling 3.5/5

Stefan M. Zaken - ALL bevestigde berichten

Cher Monsieur M., Nous vous remercions d’avoir pris le temps de partager votre retour à l’issue de votre séjour. Nous sommes sincèrement navrés pour les désagréments que vous avez constatés dans votre chambre ainsi que dans votre salle de bain. Vos observations ont été transmises avec la plus grande attention à notre équipe de nettoyage, afin de renforcer la vigilance portée à la préparation des chambres et de permettre la mise en place des améliorations nécessaires. Nous sommes toutefois ravis de lire votre satisfaction concernant l’accueil et la qualité de notre restaurant ainsi que le professionnalisme des équipes, auxquelles vos compliments seront relayés. Nous espérons avoir le plaisir de vous accueillir à nouveau et de vous offrir une expérience pleinement à la hauteur de vos attentes. Bien cordialement, Léonore Wolff Responsable Expérience Client Qualité

Avis-klantbeoordeling 4.5/5

Jean-pierre D. Stellen - ALL bevestigde berichten

Dear Sir, We are sincerely sorry for the time lost and fully understand your disappointment. This information should have been communicated at check-in by our reception team, and we regret that it was not. We should also have provided clearer signage regarding the restaurant closure, and we thank you for taking the time to share your feedback with us. We hope to have the opportunity to welcome you again and provide a smoother experience. Léonore Wolff Guest Experience & Quality Manager

Andere internetgebruikers beoordelen ons hotel

  • 440 beoordelingen 8.4/10 Locatie
  • 1.016 beoordelingen 6/10 Kamer
  • 1.520 beoordelingen 8.5/10 Service
  • 7 beoordelingen 5.6/10 Wifi
  • 426 beoordelingen 7.8/10 Ontbijt
  • 387 beoordelingen 5.2/10 Netheid
  • 349 beoordelingen 8.2/10 Eten
  • 282 beoordelingen 4.2/10 Voorzieningen

Mogelijk gemaakt door Trustyou

Onze andere etablissementen in de buurt

Al onze hotels in La Défense Hotels