Novotel Lugano Paradiso oteli 4,5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 3.686 görüş

Bilgi mesajı

Novotel Lugano Paradiso
Bir haritada görmek
+ 19 Hizmetler

Otel ekstraları

  • Just a short walk from Lake Lugano and Monte San Salvatore

  • Hot deals for families

  • Heated outdoor swimming pool, open May to the end of September, Poolbar and fitness center.

  • Fully-equipped meeting rooms

  • Complimentary high-speed internet (WiFi)

Bu otel Planet 21'e katılmakta ve Olumlu Konukseverlik lehine hareket etmektedir.

Otelin konumu

Novotel Lugano Paradiso

Viale San Salvatore 11
6900 paradıso
swıtzerland

Faks: (+41)91/9850929

Check in başlangıç saati: 15h00

Check out bitiş saati: 12h00

  • Migros - Geretta:  2 + 1 Migros - Geretta

  • Uçakla

    MILANO MALPENSA 76km / 47,22 mil mesafede

  • Gemiyle

    GIRO AL LAGO 0,2km / 0,12 mil mesafede

  • Trenle

    LUGANO 2km / 1,24 mil mesafede

GPS:45.991389, 8.945278

Otel servisi

Check in başlangıç saati: - Check out bitiş saati:

Özetle
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye erişimli otel
  • Sağlık merkezi
  • Klima
  • Wi-Fi
  • Kahvaltı
  • Bar
  • Toplantı odaları

Konaklama olanaklarımız

Toplantılarınız ve etkinlikleriniz

Toplantı odalarımız

  • Toplantı odalarının sayısı: 4

  • Maksimum büyüklük: 176

  • Maksimum kapasite: 130 kişi

  • Maksimum ziyafet kapasitesi: 80 kişi

Daha fazlasını öğrenin

Novotel Lugano Paradiso
oteli için konuklarımızın yorumları

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama 4.6/5

3.686 görüş

TripAdvisor Derecesi 4.0/5

828 görüş

Warm Welcome

Tripadvisor puanı 2.0/5

nazabala Couples - 25/08/2021 TripAdvisor onaylı yorum

I have some experience with Novotel hotels, spending more than 60 nights/year in Accor hotels. I am booking quite often with the app and I never had any problem before. I never let any comment in the past, that's my first time. I am booking exclusively double rooms. In this hotel, you have to take care that you are indicating you are two adults at the moment of the booking. They asked us to pay extra 140 EUR for my wife in the double room I booked. When I asked for explanations, they told me that it is the case in any Novotel. It is of course not the case, in other Novotel you will only pay additional breakfast and City tax when you are two in a double room. When I told them this fact and that I was surprised they immediately asked if I wanted to cancel. I told them if it was possible to register for myself only, get into the room and tried to understand what I had booked on my computer, they asked me again if I wanted to cancel. They finally registered myself indicating that they have no trace of my online registration (first time for me but I guess it can happen). They asked my wife to stay in the lobby while I was getting into the room to look at my computer! I guess they were thinking that we will try get in without paying for the extra! Then a person came without introducing himself talking to me in a familiar way, justifying his attitude by the fact that he was considering me aggressive (never had anybody telling me aggressive in any Accor hotel for 10 years). After this warm welcome by the manager of the hotel Mr. Schreiner (difficult to obtain his name by the way), we of course paid the extra, we also had to pay direct at the bar as the deposit never worked (They close the invoice at the registration). Then they ask for the ID of my wife at the moment of leaving the hotel because they forgot to take it at the registration. Interesting experience for the start of a relaxing WE!

Dear Guest Nazabala, Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to point out that the Novotel Lugano Paradiso has single use and double use rooms and clearly the rate is different between 1 and 2 persons. Your booking was made for a single use room nevertheless you were 2 persons. At the check-in one of our receptionist asked you in a polite way to pay a supplement for the second person and shows you as I did personally too, your stamped reservation were you booked 1 single room as we try to explain to you. We all were really surprised that immediately you refused to pay the difference to the double room, telling us that the other person would be sleeping somewhere else, this was of course not the case. For the request of the passport or an ID’s this is a normal procedure requested by the Canton Ticino. During all the procedure I was present at the reception desk and give you my name too, also I try to explain to you that in Lugano we have a single and a double rooms rate, without any success. The Name of the manager is easy to get, asking one of the present receptionist’s 3 in total and in addition it is written on the billboard behind the reception, the website of the hotel in case if this one is not present. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Christian Schreiner

Positive surprise - excellent stay

Tripadvisor puanı 5.0/5

gourmetflo 03/03/2021 TripAdvisor onaylı yorum

I stayed for a short "workation" - working from the hotel with a very fast Internet connection, good light and ample power plugs and a USB power connect in the right place at the table to then enjoy the good location 5' from lake promende, bus stops (direct bus to city, to SBB rail station and to Funicolare Monte Bre, Funicolare San Salvatore is right next to hotel). Hotel is 7 years old, but very well maintained - everything looks and feels quite new. Mattresses excellent, Pillows unfortunately of rather poor quality, very good blind-out curtains and excellent noise insulation (incl. the usually outstanding Accor-type of doors that really keep noise from corridors completely out). Breakfast was good, with really friendly and fast staff - we had to book "slots" for breakfast to avoid overcrowding, but I woke up early and came a bit early: no issue, was greeted with a smile and the breakfast team was truly speeding to serve everyone fast depite a busy morning. And while obviously the restaurant was closed, the hotel did offer limited room service (did not try), but also pointed out two good local food delivery companies and happily accepted deliveries. Parking is easy, hotel garage is 20 CHF per 24 hours, with direct access to reception / rooms Very good stay, being upgraded my room even had a limited lake view. I will be back when in Lugano, thank you to the team for a very pleasant stay.

Dear guest gourmetflo., thank you so much for reviewing Novotel Paradiso, we are absolutely thrilled to see that we had met all your expectations during your stay. We are grateful that you will come back to us. See you soon ! Christian S.

Room for improvement

Tripadvisor puanı 3.0/5

Reto C 17/09/2020 TripAdvisor onaylı yorum

We have been in this hotel for a repeated time. The staff was very friendly and motivated as usual in that hotel. It's always a pleasure to be there. The breakfast was also very good, there was a big Variety of exquisite dishes. For one time we also had dinner there, what was also excellent. For that time, unfortunately there were some really strange guests. Some were with their dogs in the hotel. Incredible, but true. During the night we wake up because some dogs were barking. This noise came definetely from inside the hotel. We also have seen a lady with two dirty dogs Walking into the lobby and the elevator. There they jolted. This lady also didn't care about the current distance rules because of COVID-19. This is totally unsanitary and the hotel shouldn't allow such people with dogs. There was anyway a big noise almost each night. Obviously some people celebrated a party with loud music. It's incomprehensible why nobody from the hotel staff stopped this noise. Further, similar situation in the pool area. We like the pool very much. Though there is limited space there with not many seats. For that time, very often there were people hanging round in the pool area, who neither swim, nor enjoy the sun, just occupied the seats, made selfies for a long time. In addition there was a Family, that didn't care about rules and let their Little girl, only wearing nappy, into the pool! That happened at least two times. Needless to say, that other guests suddenly left the pool afterwards. Something like that is inacceptable and the hotel staff should intervene in such situations.

Dear Reto C, Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. It is a pleasure for us to receive the positive feedback about our staff and the breakfast. In the case of you should experience an incorrect behavior of other customers, do not hesitate to contact us in that moment. Our staff is 24 hours, 7 days a week at your service also during the night and will be able to handle any situation properly. We are a dog friendly hotel and yes, it happens that at the collar with their human friend, there are dogs sometimes here. Our pool area is divided between deck chairs by the pool and sofas and armchair on the other side, for those, who just want to be outside enjoying some fresh air with fresh cocktails prepared by our bar keepers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Short family trip

Tripadvisor puanı 3.0/5

971philz 16/08/2020 TripAdvisor onaylı yorum

Bed is too small for 2. Only 2 elevators are not accaptable. Breakfast offering limited. Dinner of another room was on our bill. Location is ok. No deals with local golf courses. No welcome drink as Accor silver member. (corona?)

Dear 971philz, Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet totally your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All our superior and executive rooms have, as you saw at the moment of your online booking, a double french bed. If you like the king size bed we suggest you for the next visit to choose our Suite. In order to get a right information for the Guest’s who are reading your comment, we are serving a wonderful and full American Buffet prepared with fresh foods and fruits such as mixed cold cuts (different kinds of ham, salami, mortadella) Ticino sausage, Mixed cheese plate (brie, st gottardo, zola, taleggio),Sliced cheese, salads, smoothies, watermelon, melon, pineapple, Kiwi, hard-boiled eggs, scrambled eggs, Cipollata and many other products. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felice C. Assistant Manager

Very good hotel

Tripadvisor puanı 5.0/5

Andra C Family - 08/10/2019 TripAdvisor onaylı yorum

Very good hotel in excellent location, one of the best Novotel. Very good reception and kitchen / bar employees, very polite, willing to help and assist, very professional and with a smile on their faces. Small improvement needed regarding the cleaning personnel, but this is an issue in all hotels around the world. Rooms were cleaned properly but always forgot to either put soap or tea or water or something else. In total good breakfast, very nice hotel and rooms, excellent employees. Would definitely go again!!!

Dear Andra C., Grand Merci, for booking our Hotel and the time you take to share with us impressions about your stay. Please apologies the fact that the soap was not replaced as normaly it should, reason for us to train this issue in order to strive for best. Thank you again and we hope to welcome you back soon at Paradiso and to Novotel. Sunny regards & A presto! Christian S.

Great great hotel

Tripadvisor puanı 5.0/5

Baikonur Family - 04/09/2019 TripAdvisor onaylı yorum

A great, modern hotel in an excellent location. The staff are some of the best I’ve ever experienced. Great bar meals and restaurant. The room was very very modern and had everything we could of needed.

Dear Baikonur, grazie for this beautiful and great review that you posted for Novotel Lugano Paradiso and his Staff. I am honored to read those lines of compliments and we hope to welcome you back soon again. Thank you for your booking @ Novotel! Sunny regards Christian S. & Team

Novotel at its best

Tripadvisor puanı 5.0/5

romansuchkov Family - 20/07/2019 TripAdvisor onaylı yorum

Easy to access the territory and the staff kindly explained how to enter underground parking. Parking has enough space. Hotel staff is cordial. Cold non-alcohol mojito at the reception for the quests. Room is new and spacious. Beds are comfy incl. the ones for kids. Nice bar and outdoor area with swimming pool and eating tables. Slept well. Breakfast – one of the best comparing with other Novotels visited. Hotel staff took 30 CHF deposit for Europe-Swiss electric socket adapter, in ~20 years never happened at any Swiss hotel. However, money returned to the card same moment when unblocked. Will come again.

Gentile romansuchkov, thank you very much for taking your time to write a review of your experience with us. I am delighted to read that you had a great stay and we look forward to welcoming you back in the near future. Sunny regards A presto! Christian S.

Good location with nice modern rooms

Tripadvisor puanı 4.0/5

Fabitennis Couples - 18/07/2019 TripAdvisor onaylı yorum

I chose the hotel because of its good location in Lugano Paradiso. The rooms are nice and modern, much better than at many Novotels I've stayed at before. Breakfast is great with a good variety. There is also a pool but there are not enough sunbeds (around 16 only) and not much sun as there are high building around the pool area. Better to go to a nearby lido and enjoy the lake if you are looking for a tan. Parking is convenient and staff very friendly.

Dear Fabitennis, we very much appreciate your comments regarding your stay at Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay with us. We hope to welcome you back again for one of your next visit to Paradiso in our hotel and wish you a nice Summertime. Sunny regards Christian S.

No late check out no upgrade

Tripadvisor puanı 3.0/5

912faustag Business - 14/04/2019 TripAdvisor onaylı yorum

I have a gold card but I could not have any upgrade neither a late check out a 2 pm .in the room there was only a tiny towel and a middle one.At the reception they were not so kind I did not felt absolutely a special gold guest.the room was a very noisy one because was over a building site .of course it was not certainly one of the best.the restaurant was very good and the waiters really kind.

Dear Guest 912 faustag, thank you for posting a comment on TripAdvisor. We are glad to read that you appreciated the Restaurant offer and our Service. As you certainly notified during your stay in our hotel there was a big International Congress on going and that fore an upgrade as so as a late check out was not possible during this dates also we have to mentioned that the upgrade conditions are clearly defined as an up grade is given upon availability. We hope to welcome you soon again for one of your next stay in our Hotel and please don’t hesitate in contacting us in advance under H6776-AM@accor.com in order to check personally the upgrade availabilities for you. Thank you for given the preference to Novotel Lugano Paradiso. Sunny regards Christian S.

nice hotel, nice room but...

Tripadvisor puanı 5.0/5

RodrigGirone Family - 12/03/2019 TripAdvisor onaylı yorum

Everything was fine but rest/bathroom swing doors cannot be closed : no intimity. Construction works west and east side: ask for a quiet room. Very nice breakfast. Professional staff serving very good italian coffee.

Dear RodrigGirone, Thank you for this nice review given to our hotel. We are glad that you enjoyed your stay at Novotel Lugano Paradiso and hope to welcome you again very soon. Kind regards Christian S.

holiday feeling

Tripadvisor puanı 4.0/5

MarcelZ46 Couples - 28/11/2018 TripAdvisor onaylı yorum

We had a beautiful weekend! This hotel gives you a real Holiday feeling! Although it was November the atmosphere of the hotel and envirement near the lake is perfect to relax. Lugano is a very nice city and Novotel offers you perfect accomodation.

Dear MarcelZ46, we very much appreciate your comments regarding your stay at Novotel Lugano Paradiso. We are glad to hear you enjoyed your stay with us, the atmposphere of the hotel and the nice city of Lugano. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Novotel Lugano Team

nice new place, top quality

Tripadvisor puanı 5.0/5

wanderharken Family - 31/07/2018 TripAdvisor onaylı yorum

I've been to a number of Novotel hotels, but this was the best since the Les Halles in 2014. Very good breakfast, very friendly staff, and everything looked brand new. The location is very well placed. The only downside was that the elevator was a bit crowded all the time and the staircase is hard to find, but that's just a minor nuisance.

Gentile wanderhomoki, thank you for your review which is gratefully received. We are glad that you enjoyed your stay with us and hope we can have the pleasure of welcoming you back to Paradiso and to Novotel. Kind regards Christian S.

The whole experience was great!

Tripadvisor puanı 5.0/5

joker463 Friends getaway - 29/06/2018 TripAdvisor onaylı yorum

Novotel Lugano: great stay, breakfast was very nice, the staff was very friendly, the portions of the meal in the “gourmetbar” were not very large. We asked for two seperated beds which we got, but my matress didn’t stay on the boxspring very well, so I almost fell out of my bed several times... But in all: great stay!!!

Dear joker463, thank you for taking the time to review your recent stay with us at the Novotel Lugano Paradiso, we greatly appreciate your comments and observations. We were especially pleased to read you found the staff very friendly, i will share your comments with our team and that you have had a great stay in our hotel. Referent to the single beds it will be helpfull for us to know the room number in order to get a view on it and try to prevent those kind of issues for other guest's that for you can contact me directly per Email H6775-GM@accor.com will be great ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sunny regards Christian S.

Weekend in Lugano

Tripadvisor puanı 5.0/5

832markusi Family - 20/12/2017 TripAdvisor onaylı yorum

Very nice Hotel that must be brand new as you get the feeling everything is new and you are the first guest to use it. Very friendly and helpful staff. Rooms are very nice and really top. Breakfast also very good and can be highly recommended. Location close to lake and a short walk to reach downtown Lugano. Also easy to reach from train station or by car. Will for sure stay here again when going to Lugano.

Dear Markus I, thank you very much for this great review. We are very pleased that you enjoyed your time here with us at the Novotel Lugano Paradiso and are looking forward to welcoming you again soon. We wish you a Happy new year 2018! Your's Novotel Lugano Team

in general good, except some situation with the Reception.

Tripadvisor puanı 3.0/5

am2017906 Family - 12/10/2017 TripAdvisor onaylı yorum

The entire stay at the hotel was as expected. most of the services provided were as contracted. The rooms were clean and Breakfast Buffet was great. However on the checkout an unusual situation occurred by the Reception Manager: It is customary in Switzerland for Hotel Guests to store their luggage in the hotel after checkout till the end of day. This enable guests to spend the last day touring around without worrying or towing their luggage around. This practice is performed by 3,4 as well as 5 stars hotels in Switzerland. it is rather a known "Customary rule". However on Checkout, the Reception Manager refused to carry out this rule and insisted I collect my luggage before 12:00 O'Clock . this made me shift my plans to leave Lugano earlier and hence completely scrambled my schedule for the last day as well as made me lose my train seats reservation at 15:43. The excuse was they had : A batch of 50+ Guests showing up this afternoon and they will fill their storage room. Add to this is when I emailed my feed-back, I got the answer "this happens from time to time" from the General Manager ! I was expecting the receptionists and Management of the 4 stars hotel to be more Customer-Oriented as to understand their customer's requirements and act upon them. And to be flexible enough to come up with solutions for their paying-customers. not to expect the customer to be flexible and adapt to their situations. I was Also expecting them to respect the known rules of the hospitality business in Switzerland. if you intend to visit this hotel, make sure this doesn't happen to you and your family.

Dear Mr. am2017906, glad to read that your stay in our hotel was as expected and we meet you expectations. As already answer and apologies to you separately by email; "yes" it can effectively happen that storage capacities for Luggage’s in our hotel are full and unable us to take more luggage’s in a secured way. After checking your concern with our reception team and manager, no one obliged you to check out before 12am even if the check-out time is so. When guest’s ask us to stay longer advising us in time and we have possibilities to do so we generally accept one or two hours otherwise you have also the possibility to book in advance a late check-out before arrival. As you travel by train there is the possibility to stock as usual most of frequent travelers do, the luggage’s in the main railway station of Lugano in order to stay longer in town in addition you received our Ticino Ticket that allowed you to move for free in all the city so that we are surprised that you have had to change your planning if so please apologies once again. Sincerely, Christian S.

Very helpful staff

Tripadvisor puanı 4.0/5

mjwigmore Couples - 12/09/2017 TripAdvisor onaylı yorum

We only stayed for one night and did not eat in the hotel. The staff on the reception desk were very helpful. Breakfast was good and the staff attentive. I prefer to be given a pot of coffee rather than to have to chase up a second cup.

Dear mjwigmore, Thank you for taking the time to leave this review. We are delighted to read that you appreciated the attentive and helpful staff, and the breakfastbuffet. Concerning the morning coffee if your preference is a pot of coffee you just have to order it and we will served it with great pleasure. We would be glad to welcome you back to Lugano and to our hotel, thank you for choosing Novotel. Kind regards Christian S.

Novotol Lugano Paradiso, a fine business hoteL

Tripadvisor puanı 4.0/5

Stefaan M Business - 27/02/2017 TripAdvisor onaylı yorum

This Novotel is quite new and well located near the lake. The rooms were clean and nice. Ad we can expect the staaf was friendly and helpfull. Only for a coffe at the breakfast you need to have patient.

Dear Stefaan M, Thank you for leaving this feedback, it is very appreciated. We are glad to read that you like our hotel, the Staff, the cleaness of the rooms and the location near to the lake. Good Italian Coffee needs some time for preparation, nevertheless we will try to go quicker... We are very much looking forward to welcoming you soon again to Paradiso - Lugano and to the Novotel. Sunny regards Christian S.

Paradiso = Paradise?

Tripadvisor puanı 3.0/5

szplsr Family - 09/11/2016 TripAdvisor onaylı yorum

let's answer that question at the end of my review. It is definitely a Novotel and offers the amenities you can expect from one. However internet is only free for an hour and while we stayed there the room we have been given was exactly the opposite of the room preferences I recorded in the booking and my platinum member profile of the accor hotels membership program. The selection on the menu is slim particularly when you are there on a Sunday - disappointing. Breakfast is luckily a better prospect and the location is just around the corner of the lakeside promenade and that is nice. To answer the question: It is not paradise but also nut hell. It is one of the more average Novotels I have visited lately. The poor service rating comes from a poor and very insensitive performance of the restaurant staff who only talked to me and not my wife.

Bongiorno szplsr, Thank you very much for your feedback following your recent stay with us at Novotel Lugano Paradiso. Lugano “Paradiso” is the name of the community where the Novotel is Located. We sincerely appreciate that you’ve taken the time to share your personal experience from your visit with us. We are very pleased to notify that you found our hotel amenities on a Novotel standard so that we could meet your expectations and that you enjoyed our Breakfast buffet as so as our Location next corner to the nice promenade along the Lake of Lugano. We like to precise that our WI-FI is Free of charges not only for one hour but as long as you are guest in our Hotel and well apreciated from our guest's. On the second hand we would like to thank you for your constructive feedbacks especially with regards our slim choice of food at our GourmetBar on weekends, be assured that this issues has been transferred to the involved department in order to improve for the future to better serve you. We hope to welcome you back to Lugano and to one of our Hotels. Best regards, Christian S.

Great room, disappointing weekend kitchen

Tripadvisor puanı 3.0/5

onceinabluemoonmoi Family - 20/10/2016 TripAdvisor onaylı yorum

The room was fantastic; spacious, comfortable clean. Staff was friendly and helpful. We were very sorry that it was too cold to use the outdoor pool. Since we were tired after a long day out and about,we decided to eat dinner in the restaurant. They explained they have a reduced menu in the weekends. Makes sense, so far so good. However: the meals we were served - veal with gnocchi and pizza were about as good as the kind of microwave food you'd get at a gas station. Not to mention the fact that we ended up ordering desert mostly to ensure we'd have eaten enough. 60 chf later , I felt of been made a fool of. Absolutely not what I would expect. When I commented on the quality, I got a resigned smile both from the waitress and the receptionist ob check out. By all means stay here. Just don't eat here on the weekend

Dear guest Andrea C., Thank you so much for your feedback. We are so sorry that we could not meet your expectations regarding our weekend Restaurant offers. Please be assured that the selection of dishes we served are on a very hight standard nevertheless we will take your comments in consideration in order to performe on it. Your feedback is very important for us in order to ajust the quality of our daily works and services. We so hope to welcome you back to Lugano Paradiso and to Novotel. Sunny regards Christian S.
Avis müşterileri puanı 4.0/5

Anonim Aileler - 07/06/2016 ALL için doğrulanmış yorumlar

İyi bir tesis, temizlik üst düzeyde, konum itibariyla da merkezi sayılır. 1-2 saatlik erken check-in konusunuda parasal sebeplerden dolayı bu kadar sıkı olmaları gereksiz

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