A great, modern hotel in an excellent location. The staff are some of the best I’ve ever experienced. Great bar meals and restaurant. The room was very very modern and had everything we could of needed.

Easy to access the territory and the staff kindly explained how to enter underground parking. Parking has enough space. Hotel staff is cordial. Cold non-alcohol mojito at the reception for the quests. Room is new and spacious. Beds are comfy incl. the ones for kids. Nice bar and outdoor area with swimming pool and eating tables. Slept well. Breakfast – one of the best comparing with other Novotels visited. Hotel staff took 30 CHF deposit for Europe-Swiss electric socket adapter, in ~20 years never happened at any Swiss hotel. However, money returned to the card same moment when unblocked. Will come again.

I chose the hotel because of its good location in Lugano Paradiso. The rooms are nice and modern, much better than at many Novotels I've stayed at before. Breakfast is great with a good variety. There is also a pool but there are not enough sunbeds (around 16 only) and not much sun as there are high building around the pool area. Better to go to a nearby lido and enjoy the lake if you are looking for a tan. Parking is convenient and staff very friendly.

I have a gold card but I could not have any upgrade neither a late check out a 2 pm .in the room there was only a tiny towel and a middle one.At the reception they were not so kind I did not felt absolutely a special gold guest.the room was a very noisy one because was over a building site .of course it was not certainly one of the best.the restaurant was very good and the waiters really kind.

Everything was fine but rest/bathroom swing doors cannot be closed : no intimity. Construction works west and east side: ask for a quiet room. Very nice breakfast. Professional staff serving very good italian coffee.

We had a beautiful weekend! This hotel gives you a real Holiday feeling! Although it was November the atmosphere of the hotel and envirement near the lake is perfect to relax. Lugano is a very nice city and Novotel offers you perfect accomodation.

I've been to a number of Novotel hotels, but this was the best since the Les Halles in 2014. Very good breakfast, very friendly staff, and everything looked brand new. The location is very well placed. The only downside was that the elevator was a bit crowded all the time and the staircase is hard to find, but that's just a minor nuisance.

Novotel Lugano: great stay, breakfast was very nice, the staff was very friendly, the portions of the meal in the “gourmetbar” were not very large. We asked for two seperated beds which we got, but my matress didn’t stay on the boxspring very well, so I almost fell out of my bed several times... But in all: great stay!!!

Very nice Hotel that must be brand new as you get the feeling everything is new and you are the first guest to use it. Very friendly and helpful staff. Rooms are very nice and really top. Breakfast also very good and can be highly recommended. Location close to lake and a short walk to reach downtown Lugano. Also easy to reach from train station or by car. Will for sure stay here again when going to Lugano.

The entire stay at the hotel was as expected. most of the services provided were as contracted. The rooms were clean and Breakfast Buffet was great. However on the checkout an unusual situation occurred by the Reception Manager: It is customary in Switzerland for Hotel Guests to store their luggage in the hotel after checkout till the end of day. This enable guests to spend the last day touring around without worrying or towing their luggage around. This practice is performed by 3,4 as well as 5 stars hotels in Switzerland. it is rather a known "Customary rule". However on Checkout, the Reception Manager refused to carry out this rule and insisted I collect my luggage before 12:00 O'Clock . this made me shift my plans to leave Lugano earlier and hence completely scrambled my schedule for the last day as well as made me lose my train seats reservation at 15:43. The excuse was they had : A batch of 50+ Guests showing up this afternoon and they will fill their storage room. Add to this is when I emailed my feed-back, I got the answer "this happens from time to time" from the General Manager ! I was expecting the receptionists and Management of the 4 stars hotel to be more Customer-Oriented as to understand their customer's requirements and act upon them. And to be flexible enough to come up with solutions for their paying-customers. not to expect the customer to be flexible and adapt to their situations. I was Also expecting them to respect the known rules of the hospitality business in Switzerland. if you intend to visit this hotel, make sure this doesn't happen to you and your family.

We only stayed for one night and did not eat in the hotel. The staff on the reception desk were very helpful. Breakfast was good and the staff attentive. I prefer to be given a pot of coffee rather than to have to chase up a second cup.

This Novotel is quite new and well located near the lake. The rooms were clean and nice. Ad we can expect the staaf was friendly and helpfull. Only for a coffe at the breakfast you need to have patient.

let's answer that question at the end of my review. It is definitely a Novotel and offers the amenities you can expect from one. However internet is only free for an hour and while we stayed there the room we have been given was exactly the opposite of the room preferences I recorded in the booking and my platinum member profile of the accor hotels membership program. The selection on the menu is slim particularly when you are there on a Sunday - disappointing. Breakfast is luckily a better prospect and the location is just around the corner of the lakeside promenade and that is nice. To answer the question: It is not paradise but also nut hell. It is one of the more average Novotels I have visited lately. The poor service rating comes from a poor and very insensitive performance of the restaurant staff who only talked to me and not my wife.

The room was fantastic; spacious, comfortable clean. Staff was friendly and helpful. We were very sorry that it was too cold to use the outdoor pool. Since we were tired after a long day out and about,we decided to eat dinner in the restaurant. They explained they have a reduced menu in the weekends. Makes sense, so far so good. However: the meals we were served - veal with gnocchi and pizza were about as good as the kind of microwave food you'd get at a gas station. Not to mention the fact that we ended up ordering desert mostly to ensure we'd have eaten enough. 60 chf later , I felt of been made a fool of. Absolutely not what I would expect. When I commented on the quality, I got a resigned smile both from the waitress and the receptionist ob check out. By all means stay here. Just don't eat here on the weekend

İyi bir tesis, temizlik üst düzeyde, konum itibariyla da merkezi sayılır. 1-2 saatlik erken check-in konusunuda parasal sebeplerden dolayı bu kadar sıkı olmaları gereksiz