ibis Lausanne Centre 3 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 987

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ibis Lausanne Centre - Image 1
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20 rue du Maupas, 1004 LOZANNA, Szwajcaria

Opis

O hotelu

  • 5 minut transportem publicznym od dworca kolejowego SBB

  • 90% pokoi odnowionych w 2024 r.

  • Prywatny parking (za dopłatą)

  • Wielojęzyczny zespół

  • Przekąski i bar przez całą dobę

Nasze pokoje

Lokalizacja hotelu

ibis Lausanne Centre

20 rue du Maupas
1004 LOZANNA
Szwajcaria

Pozycja GPS:46.524906, 6.625957

Telefon
Faks +41 21 340 07 17

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu

IBIS LAUSANNE CENTRE

Odkryj nasz bar piwny w samym sercu Lozanny, w którym oferta zmienia się w ciągu dnia. Ciesz się pyszną poranną kawą, a wieczorem daj się zaskoczyć piwom starannie dobranym przez Charliego.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 987

Ocena TripAdvisor  3.9/5  Liczba opinii: 1 483

A Truly Terrifying and Unprofessional Experience – Avoid This Hotel

Ocena na stronie TripAdvisor 1.0/5

Alshehabi Opinia zatwierdzona w TripAdvisor

I rarely leave bad reviews, but our experience at this hotel was so shocking that I feel obligated to warn others. The hotel is located in a very run-down and unsafe area that feels like a ghetto, and there is a strong unpleasant smell throughout the corridors. However, the real nightmare began when we arrived in the evening and got stuck in the car park for over 30 minutes with my wife and two young children. We rang the intercom multiple times—no answer. We called the hotel, no reception. It was an extremely dangerous situation, especially with young kids. I had to walk up three levels of car ramps to reach reception. When I arrived, the two young receptionists were chatting, and one was laughing on the phone. When I told him my family had been stuck in the car park for over half an hour, he laughed and told the person on the phone he would “talk later.” Instead of helping, they argued with me, saying I should have pressed the intercom only once and blaming a “technical problem.” A manager later told me that if I continued to criticise them, he would not allow us to stay. We decided immediately that we did not want to stay in such an unsafe and poorly managed hotel and asked to have our booking cancelled with no charges. When I requested written confirmation, the manager signed the email as “Prenom.” When I asked for his real name, he finally said “Jose” after arguing that his name was prenom thinking that I don’t understand French. But refused to give his surname, saying, “This is not Australia.” The staff were unprofessional, dismissive, and even laughed when I explained how dangerous the situation was for my children. The entire experience was a nightmare. Avoid this hotel at all costs. Cheap is cheap—and you truly get what you pay for.

Sir, We are sincerely sorry that your visit was stressful for you, but it is important to provide specific facts to correct several points in your comment. After a thorough review of the security cameras, intercom, and phone recordings, your family was not stuck in the parking lot for "more than 30 minutes." According to the cameras, the first intercom ring was at 6:37 PM, and you entered the reception area at 6:43 PM, approximately six minutes later. The intercom was activated a very large number of times in a few seconds, which is precisely what caused the signal to drop: this was not due to a lack of response from staff. Regarding your claim of climbing "three flights of ramps," our parking lot does not have three levels, which confirms once again that your account does not correspond to the facts. Upon your arrival, our two receptionists were already assisting other guests: one checking in, the other on a phone call. They were neither laughing at the situation nor idle. Your tense arrival quickly made communication difficult despite their attempts to explain. Faced with the escalating conflict and your direct threats to call the police, our team had to implement our internal security procedure. Our agent intervened immediately. Seeing that the situation was not calming down, we ultimately decided, for your comfort and that of everyone else, to cancel your reservation free of charge, a solution you accepted. We respect every guest's right to express their opinion, but we feel it is essential to provide these clarifications when the reported events deviate so significantly from the observed reality. We wish you pleasant travels in the future.

GrGreat location, nice design, friendly staff, quiet stay - if you like hot rooms with sealed windows

Ocena na stronie TripAdvisor 3.0/5

gourmetflo Opinia zatwierdzona w TripAdvisor

On the plus side: As always excellent location, right next to core bus hub, and close to metro & Lausanne shopping & old town area. Fully renovated, modern design Ibis rooms, super-friendly and efficient staff (incl. the trainee). Breakfast room nice, limited selection but what is available is of high quality, incl. real good coffee machines with freshly ground coffee. Bathroom format was, and continues to be highly efficient - good showers, great lightning, well designed to make most of space. Quiet rooms, good blind-out curtains. Regular, and sufficient hangers. Cofortable chair and desk. But one real downer: MUCH too warm room, with sealed windows: impossible to sleep with the provided thick duvets. In winter, AC seems switched to heating. This really impacted negatively my sleep, and stay. Matress quality itself is just OK - for many this will feel hard.

Dear Florian, Thank you for taking the time to share your feedback regarding your recent stay at ibis Lausanne Centre. We are pleased to hear that you appreciated our excellent location, modern design, and the friendly service provided by our staff. It is always gratifying to know when our guests enjoy the quality of our breakfast offerings and the efficient layout of our bathrooms. However, we sincerely apologize for the discomfort you experienced due to the room temperature and the mattress quality. We understand how important a good night's sleep is for our guests and appreciate your comments on this matter. Our rooms do have sealed windows in order to maintain a quiet environment, but we acknowledge that individual preferences for room temperature can vary significantly. Your feedback regarding the duvets and mattress firmness will be taken into consideration as we continuously strive to improve our services. Thank you once again for your valuable insights. We hope to welcome you back in the future for an improved experience. Best regards, ibis Lausanne Centre

short break

Ocena na stronie TripAdvisor 4.0/5

nathyk82020 Opinia zatwierdzona w TripAdvisor

Stayed 4 nights for a short break in August. Hotel is very correct, strong 3 stars. Reception staff is very friendly and helpful. Room is clean. Breakfast is correct. You will find all what is needed for a full morning meal. Mini croissants et pains au chocolate sont absolument délicieux! And restaurant staff is also nice. In general, very good stay in the city, friendy people around.

Thank you very much for taking the time to share your feedback and for your excellent 4/5 rating. I’m delighted to read that you enjoyed your stay with us, especially the friendliness of our team, the cleanliness of the room, and our breakfast selection including the mini croissants and pains au chocolat! Your kind words are truly appreciated and will be shared with the entire team. We hope to have the pleasure of welcoming you again soon for another enjoyable stay in Lausanne. Best regards,

Good location and price

Ocena na stronie TripAdvisor 4.0/5

Alle_Kay Opinia zatwierdzona w TripAdvisor

Very nice located hotel. The reception area should be reviewed - the reception desk is very small and nearly hidden. There are some sofas for the guests to use, however it was not very well kept (untidy and a bit dirty). Everything else was very nice, from the room to the breakfast. Parking available with an extra fee. I would go back.

Dear Alle_Kay, Thank you for your positive feedback regarding our location and pricing. We appreciate your comments about our reception area and the condition of the sofas, and we will take your observations into consideration for future improvements. We are delighted to hear that you enjoyed your room and breakfast, and we look forward to welcoming you back on your next visit. Best regards, Maxime GUILLEMER Directeur Général | General Manager

Ocena klientów 5.0/5

Malgorzata S. L. Jedna osoba - Opinie potwierdzone ALL

wszystko było doskonałe

Szanowna Pani Malgorzato, Cieszymy się, że Pani pobyt był udany i spełnił Pani oczekiwania. Dziękujemy za miłe słowa i mamy nadzieję na ponowne powitanie w ibis Lausanne Centre. Z poważaniem, Maxime GUILLEMER Directeur Général | General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 073 Liczba opinii 9.2/10 Lokalizacja
  • 1 196 Liczba opinii 6.8/10 Pokój
  • 1 081 Liczba opinii 8.9/10 Obsługa
  • 32 Liczba opinii 7.4/10 Internet
  • 498 Liczba opinii 7.6/10 Śniadanie
  • 454 Liczba opinii 8.4/10 Czystość
  • 137 Liczba opinii 5.2/10 Udogodnienia
  • 106 Liczba opinii 5/10 Jedzenie

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