布里斯托尔荷兰屋美居酒店

布里斯托尔荷兰屋美居酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 1,322 评论

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酒店其他优惠

  • Central location with excellent transport links and on site car parking

  • Well equipped and versatile meeting and event space.

  • Adaptable meeting and event spaces. Great for training, conference and exhibitions.

  • Short walk from Bristol Temple Meads train station.

  • In walking-distance of the Harbourside, vibrant city and its mix of award winning attractions

安心悦界(ALLSAFE)认可酒店

酒店位置

布里斯托尔荷兰屋美居酒店

Redcliffe Hill
BS1 6SQ 布里斯托尔
英国

GPS:51.447341, -2.591025

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室

URBAN BAR & KITCHEN

The Urban Bar & Kitchen offers a vibrant and contemporary atmosphere with a fantastic open plan dining facility. Using the finest local produce, you can expect urban food, unsung heroes along with some guilty pleasures to satisfy your appetite.

我们的客房

275 spacious and well-appointed rooms are both contemporary and comfortable. Upgrade to one of our suites or privilege rooms and receive a host of additional services and enhanced amenities.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  1,322 评论

TripAdvisor 评级  3.5/5  3,462 评论

A bad experience

Tripadvisor 评级 2.0/5

welshjon1 家庭住宿 - 经 TripAdvisor 认证的评论

This hotel looks shabby on the outside but slightly better inside. The major issues are: - stains on the bed - shower missing a door - no children’s cots/beds Most of all, be aware this hotel forces you to pay 17 pounds a night for parking! This is a total rip off and not mentioned anywhere. All in all, consider this hotel if your out for a stag do and you don’t mind the state of the place. Avoid with a family, car, holiday or city break.

Dear welsjon1 Thank you for taking the time to leave your feedback. We regularly check our car park charges to ensure we are competitive within the city centre market. We also ensure this is on our own website and those of 3rd party suppliers. Your comments have been shared with the relevant managers so they can where necessary take corrective action. Thank you again for taking the time to leave your feedback. regards Chris

Disappointing stay. Too many negative issues.

Tripadvisor 评级 2.0/5

Hare4038 Couples - 经 TripAdvisor 认证的评论

Convenient Location on main road with car park at rear. Staff friendly and willing but lack of training apparent in many areas. • Fire Alerts badly handled with no sign of what to do or how to communicate with guests. • Room servicing inconsistent with instances of failure to: remove champagne flutes, wine cooler, change towels, restock minibar, or make beds adequately. • During road closure for marathon event, incorrect and unsafe instructions given regarding temporary traffic arrangements for leaving the hotel. • Reception staff unable to provide details of complaints policy, email address for complaints or name of head office person to address complaints to.

Dear Hare4038 Thank you for taking the time to leave your feedback. My apologies for the experience you describe. We did have an unfortunate incident regarding the deliberate activation of the fire alarms leading to a rather unique set of circumstances for the team to manage. Thankfully it was a false alarm and we have been able to update our procedures accordingly. Your feedback has been shared with the relevant managers so they can take the necessary remedial action. Once again thank you for taking the time to leave your feedback. regards Chris

Great stay

Tripadvisor 评级 5.0/5

Carysphillips20 Couples - 经 TripAdvisor 认证的评论

Great hotel very close to everything in Bristol! Staff are great and accommodating! Great hotel if you want a pool and easy access to the centre! Would stay again! They have a gym that you can use! Parking in the hotel is £17 for 24 hours but it’s convenient

Dear Carysphillips20 Thank you for taking the time to leave your feedback. We are pleased you found the team accommodating and our location was good for you. We look forward to welcoming you back in the future. regards Chris

Unsafe, rude.

Tripadvisor 评级 1.0/5

dxh99 Couples - 经 TripAdvisor 认证的评论

The first night we stayed here everything was good, however the second night we were awoken at 3am to a fire alarm that didn’t stop for 3 hours so we were awake until ridiculous hours of the morning. Everyone was out of there rooms and clearly disturbed. It turns out somebody broke the fire alarm but they had no procedures in place to fix it & there was no clear message to anyone that it was safe to enter the building or what was going on at all. The morning after this we went to the reception to enquire about some form of compensation however they basically turned their noses up at us and said there is nothing they can do. We are exhausted and so is everyone else. On top of this, we were then awoken AGAIN at 10am by housekeeping (check out is 12pm) who then proceeded to open the door and come in the room when me and my partner are in bed! Absolute joke! No privacy and really just feels violating and unsafe. Staff clearly don’t give a ****

Dear dxh99 Thank you for taking the time to leave your feedback. My sincerest apologies for the inconvenience caused by the fire alarms. The system was not in fact broken some -one was activating the call points which sets the alarm system in to full evacuation mode. Unfortunately this happened on more than one occasion. In the morning our team certainly dealt with guests understandably upset guests. I have shared your comments with the relevant manager so they can where necessary take remedial actions. Thank you again for taking the time to leave your feedback. reagrds Chris

Tired now

Tripadvisor 评级 2.0/5

Mandylester 家庭住宿 - 经 TripAdvisor 认证的评论

I am writing this at 4 in the morning after being woken up by numerous alarms going off due to some kids playing with the doors or something. Thankfully my 5 year old daughter is still fast asleep but she doesn’t have to drive home in a few hours! But even before this happened I wasn’t sure. There is no one to get any snacks from and I wasn’t even able to buy a bottle of still water to bring to my room. The TV didn’t work so we changed rooms but I couldn’t even get a news channel. And there are no tea making facilities in the room either so not even a couple of biscuits to snack on! It seems like there is only one person on reception and you can only communicate with them via WhatsApp! This isn’t a budget hotel so I really was expecting a little more. Staff seemed on the whole nice

Dear Mandylester Thank you for taking the time to leave your feedback. My sincerest apologies that you were disturbed by the fire alarms. We do have a reduced team at night however guests can get some drinks and snacks. In all of bedrooms usually in the wardrobes there are tea and coffee making facilities. My apolgies that these services were not readily available to you. I note that you found the team on the whole nice. Thank you again for taking the time to leave your feedback. regards Chris

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其他网络用户评价我们的酒店

  • 1,003 评论 8.5/10 位置
  • 2,103 评论 6.2/10 房间
  • 1,405 评论 7.1/10 服务
  • 32 评论 8.2/10 上网
  • 912 评论 3.9/10 清洁度
  • 715 评论 8.2/10 早餐
  • 458 评论 4.1/10 设施
  • 444 评论 5.1/10 性价比

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