客户意见评级 4.2/5 5,376 评论
Home to the stylish restaurant and bar, Buttermilk & Maple
Situated next to the historic harbour, with river view rooms available
Meetings and private event space for up to 70
5 minute walk from Temple Meads train station, 20 minute drive from Bristol Airport
Within walking distance of central Bristol and all the vibrant city has to offer
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经典房，配备 2 张单人床
来自 100% 认证入住过我们酒店客人的评论发现更多
Glad we'd driven a deal on our booking - would have been really upset otherwise
156natalies 11/08/2021 经 TripAdvisor 认证的评论
We were transferred from the Brigstow. Lovely manager called us and explained the situation which was fine - especially as the Grand has a pool and spa (or so the website claims). It seems that these facilities have been closed for years (even pre-covid). The first time we called the hotel to confirm our booking, the hotel didn't yet have the details of it transferred over and didn't say the spa was closed (even when we asked about it). It was only when we were on route to the hotel that this was clarified on the phone. Structurally the hotel is fine (though corridors can be noisy especially if your room is near a partition door which residents seem to allow to slam all night long). Rooms were hot, requiring permanent use of air con. The location is great, and the street vibrant. It's the dirtiness that put us off ... the stairs up to the rooms looked as if they hadn't been hoovered in an age. Our bed didn't even have a mattress protector on it, and the bathroom had black bits all over! The whole place seemed to run on minimal staff, which we'd have sympathy for in the current conditions, if the hotel were clear and honest about it. There wasn't a daily room service. Again, we'd understand this, but don't understand why this wasn't communicated at check in - we had to chase for clean mugs and toilet paper which our rooms kept running out of. Sad to say we won't be back.
Great stay in Bristol
Diane C 04/08/2021 经 TripAdvisor 认证的评论
We stayed here for 2 nights in July. The hotel was perfect for our needs - comfortable and close to the centre of town. The bar was lovely (staff were attentive and friendly) and breakfast was good. Nothing not to like. Would recommend.
Good location but hotel quite basic
Mark S 03/08/2021 经 TripAdvisor 认证的评论
Very good location and staff were friendly. I found hotel a bit basic, the room was OK but nothing special. I was a bit disappointed by the bar as it was quite noisy even though not that many in - one largish group. Some of the bar which would have suited me was very dimly lit and felt closed. It was a busy Fri night and it's a popular area so good for those partying but it was pretty noisy outside. Having siad that a good location. I didn;t sign up for breakfast as I was having a brunch with friends. Bar area had been nicely transformed for the breakfast shift.
tatianaboisteanu 02/08/2021 经 TripAdvisor 认证的评论
Amazing city, cozy hotel and great staff! We really enjoyed our stay, staff was helpful and friendly, room was clean, with a nice view. Breakfast and service was great, anything to complain about, just perfect!!!
Terrible. Shabby, air con failed and windows can’t be opened more than a crack
paulmj4000 Business - 25/07/2021 经 TripAdvisor 认证的评论
The hotel has recently been reopened. It shows. It is very run down. The air con in the entire hotel has failed. And the windows can’t be opened more than a crack. As a result the room was unbearably hot. The staff were uninterested in helping. It was impossible to sleep. Never again.
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