ibis Cotonou Hotel 2 stars

pleasant stay

I had a wonderful time during my stay, neat place and so welcomed. I love the hospitality there.

Efficiency, Speedy service, friendly, reliable and honest staff

Tjr the best

The Ibis hotel in Cotonou could be better with a few simple changes. The showers only have a dribble of hot water, the air conditioning struggles, but most of all the customer service by reception staff should speed up and they should engage with the customer instead of the computer.

Easy access to the airport and to my work places

I had a pleasant time with enough professionalism displayed by the staffs.

We checked in on the 25th Dec 2019 with holiday intentions but it was a holiday nightmare. I mistakenly booked for a room at Ibis instead of Notovel. I wanted rooms with connecting doors, tried everything possible to change the type of the booking before and even when I got to the hotel to a more comfortable and connecting rooms at Novotel but all my efforts proved abortive. I kept calling, sending emails for cancellation so I can book for Novotel, I was practically forced to manage a small room with my hubby, 9yrs and 2 yrs daughters. Sleeping time was a nightmare that I don’t wish to go through.

It was great

I had a very pleasant stay with staff always readily available. Friendly atmosphere and accommodating staff. Thank you for making me comfortable and have a reliable internet service. My sincere gratitude to the management and staff.

Very good hotel with friendly and helpful staff who are always at your service. Highly recommended to travelers especially on business trips. Internet is excellent I had no problems with connections. Thank you Ibis Management and staff.

I spent the night from the 8th to the 9th. I was ill and it was my birthday so to uplift me my companion suggested we spend the night at Ibis. We arrived around 9pm on the 8th. We booked online before arriving and at the reception desk they were giving us a price over our booking price and both receptionist were now debating their software’s problems instead of attending to us. My companion had to tell them that because of my health we needed to settle in the room and sort that out tomorrow to which they agreed. They gave us room 118 to begin with. That room smelled like a stuffed room and my allergies flared up instantly. We asked for another room they gave us 128, the smell was a little better. We were then welcome by a cockroach (pictures I have). We then realized that we forgot our toothbrushes, we called reception asking if they might have some for us. They told me to go outside the hotel to look for a pharmacy. I then called a friend to bring me some toothpaste and brushes. My friend brought them and left them at the reception. In the morning I called reception asking them for the brushes and toothpaste as well as an iron and ironing board. The lady told me to come fetch them at the reception. You need to know that I had a catheter in my hand from my ongoing treatment. This was supposed to be a relaxing night and moment but it was everything but that. We complained and showed them the cockroach but nothing was done. At the breakfast buffet we had another nightmare. The service is very poor. Especially Ibis being an Accor hotel. I couldn’t believe it. We spent a night at NOVOTEL just 2 weeks ago and it was just perfect. I know they are not the same price but still. Ibis should just close and give up services.

The room and food were excellent and the staff, some, though not all of whom speak English, were especially helpful. For example, when I had to fly from Cotonou early in the morning, the desk clerk found someone to drive me to the airport in the shuttle. They might have said, too early, we will call a cab. But they went out of their way to accommodate their needs. I strongly recommend the Ibis Cotonou.

nice hotel, away from the madness of the city centre. u can get a taxi moto for CFA300 to get to the centre. Nice room, clean, good breakfast and buffet dinner. The male reception staff are better than the female staff.

I was disappointed that the Novotel is still under refurbishment, however, the Ibis proved very satisfactory for our business trip. The rooms are quite large by Ibis standards, and were extremely well appointed and kept maintained. The dining lobby area is spacious and airy, with an area of outside seating in the garden. All the staff were always extremely helpful and friendly, despite the hotel being full and very busy. The breakfast buffet included, was acceptable .. perhaps one of the weaker points. I missed having a gym (and others probably the lack of a pool), but it is an Ibis after all. Finally, closeness to the airport (and their handy free shuttle) and the embassy area is a big plus.