ibis Cotonou 2 stars

Customer review rating (ALL Rating) 4.0/5 104 reviews

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Description

Hotel extras

  • Hotel near the airport, Embassies, International Organizations & Ministries

  • Hotel located 10 minutes from the city center and Business district

Our accommodation(s)

Room

Room with a double bed featuring the new bedding

  • 2 pers. max
  • 16 / 172 sq ft
  • Bedding 1 x Double bed(s)

Hotel location

ibis Cotonou

Boulevard de la Marina, 08 BP 0929
08 BP 0929 COTONOU
Benin

GPS:6.349573, 2.401333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

RESTAURANT

Non contractual photo

Linger over your meal as your stay unfolds and discover a world of taste sensations on the menu at ibis restaurants...

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  104 reviews

TripAdvisor Rating  4.0/5  320 reviews

Good stay in general

Customer review rating 4.5/5

Vivien K. Business - Confirmed reviews ALL

My experience was good. however the book service is not yet finetuned. My experience i booked for 26th Aug to 04 Sept due to work reason i had extend to 06th. Unfortunately it was not possible to be done by IBIS i had to reach to NOVOTEL office. I am coming back to Cotonou on 15th Sept, i tried to book but no room available, the same experience. Kindly work on that.

Dear Mr. Vivien K., Thank you for sharing your feedback about your recent experience with us. We are glad to hear that your stay was good overall, however we apologize for the inconvenience you faced. We appreciate your patience in reaching out to us; your comments is very well noted, and we will work on improving the issue raised. We would like to take the opportunity to inform you that, regarding every reservation made besides our direct reservation chanel could not be modified by the hotel unless the guest; moreover, it happens also there could be non availability of the rroms. We will kindly invite you to feel free to contact us directly or passing through our hotel website to make your bookings and benefit of all advantages linked to that. We look forward to welcome you back to Cotonou on your next visit. Please feel free to reach out directly to us for any assistance you may require. Thank you again for your feedback, and we look forward to seeing you soon! The management.

good

Customer review rating 4.5/5

Pius O. Business - Confirmed reviews ALL

good experience.

Dear Mr. Pius O., We very much appreciate your comments regarding your stay at the ibis Cotonou. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nordine AMRANI General Manager.

Good stay

Customer review rating 4.0/5

Dalhatu Business - Confirmed reviews ALL

Good location, just a walking distance to the beach and very responsive staff.

Dear Mr. Dalhatu Muhammad Z., We very much appreciate your comments regarding your stay at the ibis Cotonou. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nordine AMRANI General Manager.

Worst hotel and the most horrible experience ever

Customer review rating 0.5/5

Jyothiswaroop J. Business - Confirmed reviews ALL

I wish there was a zero rating. I stayed at ibis for a week (paid over $100 per night). I’ve paid less in other major cities around the world and received way better service and amenities. The staff is quite arrogant. And the hotel is below average for the price you pay. The very first night, after checking in from a long delayed flight of over 36 hours, I was woken up by the staff at 10.30 pm just to get the iron box from me. That’s how much they skimp on amenities. My colleague, who had recovered from COVID over five days ago, was removed from the outdoor patio of the neighboring Novotel hotel, despite wearing a mask and maintaining social distance. What beats logic is that Mr Nordine, the rude manager who thinks he is bigger than his customers, was fine for us to sit in Ibis patio but not in Novotel. That shows how discriminatory they are towards people who pay less and stay in ibis. The shower was a nightmare, alternating between scalding hot water for 10 seconds and freezing cold water for the next 10 seconds, regardless of how you adjusted the handle. One of my other colleagues was woken up in the middle of the night with some drilling work which could not wait till morning. This is, without a doubt, the worst hotel I’ve ever stayed in, and also the most insulting. I will never stay at this hotel again in my life.

Dear Mr. J., We thank you for taking time to share your feedback after your recent stay with us. We were very sorry to read your comment about your experience with us and we regret that your experience did not meet your expectations. Please allow us to express our sincere apology for every inconveniences you encountered. We understand how frustrating it must have been to be disturbed after a long journey. The entire content was well received and shared with our various team as well. We would like to assure you that at our hotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We make sure our guests are provided with right standard amenities required and we are continuously working to ensure that our amenities and services meet our guests' expectations. We are committed to treating all guests with fairness and respect. For the safety of all our guest, we observe very strict health and safety protocols and ensure that our policies are applied consistently across all our facilities. We regret any misunderstanding that may have occurred; Your feedback is crucial for us to improve our service. We appreciate again your sharing your concerns Mr. J., and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, The management.

Customer review rating 3.5/5

David A. G. Business - Confirmed reviews ALL

First off, when I tried to reserve a place, there were no places available. Then I immediately called Novotel for a reservation, but they were full. However, Novotel reserved for me at Ibis, while Ibis said that there were no places. Second the morning breakfast was not up to satisfaction. I stayed two nights, the first morning I went out for breakfast at a restaurant and the second time I went to Novotel for their breakfast menu.

Dear Mr. DAVID A., Thank you for taking the time to tell us about your experience with us. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At our hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The content has been well received and shared with the various service in charge. Kindly rest assured that the appropriate measures have been taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nordine AMRANI General Manager.

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Other web-users rate our hotel

  • 86 reviews 9.7/10 Location
  • 115 reviews 5.3/10 Room
  • 194 reviews 7.8/10 Service
  • 11 reviews 8.2/10 WiFi
  • 71 reviews 8.4/10 Vibe
  • 63 reviews 6.1/10 Breakfast
  • 60 reviews 4.7/10 Comfort
  • 43 reviews 5.4/10 Cleanliness

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