ibis Cotonou

ibis Cotonou 2 stars

Customer review rating (ALL Rating) 4.2/5 213 reviews

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Hotel extras

  • Hotel near the airport, Embassies, International Organizations & Ministries

  • Hotel located 10 minutes from the city center and Business district

ALLSAFE approved hotel

Hotel location

ibis Cotonou

Boulevard de la Marina, 08 BP 0929
08 BP 0929 COTONOU
Benin

GPS:6.349573, 2.401333

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

RESTAURANT Non contractual photo

Linger over your meal as your stay unfolds and discover a world of taste sensations on the menu at ibis restaurants...

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room

Room with a double bed featuring the new bedding

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk(...)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  213 reviews

TripAdvisor Rating  4.0/5  293 reviews

Patrick

TripAdvisor rating 5.0/5

MBrumfield3 Business - TripAdvisor review

Patrick was amazing!!! His service was phenomenal! We all really enjoyed the omelettes and he greeted us everyday with a smile. Every Omelette was DELICIOUS!! Thank you! African Culture Connections - Omaha, NE

Dear Sir, Thank you for the great review of our hotel! We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We really appreciate your comment towards our team. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nordine Amrani General Manager.

Customer review rating 4.5/5

Vaibhav S. Business - Confirmed reviews ALL

This is very well located with all amenities required for your business stay…!! Ambience of the terrain nearby is excellent.

Dear Mr. VAIBHAV S., We very much appreciate your comments regarding your stay at the ibis Cotonou. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nordine AMRANI Directeur Général des hôtels.

Horrible Establishment

TripAdvisor rating 1.0/5

stoussai Business - TripAdvisor review

My current stay at Ibis Cotonou has been highly dissatisfactory. I am one week into a two-week stay, and the hotel has exceeded my already low expectations. I returned to my room to find that my key card was no longer functioning. I assumed I placed it too close to my phone, and after several attempts to reauthenticate it at the front desk, it was determined that the sensor at the room door had malfunctioned. I was locked out of my room for nearly three hours as technicians tried to fix the sensor. Eventually, the sensor and knob had to be removed completely. During this three-hour time period, I was never offered a beverage or something to eat for the inconvenience or any other gesture of good faith. This lack of respect and acknowledgment of the inconvenience that this caused would not occur at the other two hotels nearby (who, unfortunately, are fully booked). This is highly unacceptable and not how you treat guests staying in your establishment. Additionally, during the first few days of my stay, the staff that I encountered at reception has graciously microwaved leftovers for me at night when I am in my room working late. However, during another night of late hours, I politely asked the woman downstairs if she could reheat my lunch for me as I was starving,, and she rudely told me it was not allowed. I told her that other staff members had been offering me the courtesy of doing so,, and she again rudely dismissed me and told me she would not do it because it is forbidden. I believe at the bare minimum; staff should treat guests with respect when guests approach them with respect. Furthermore, due to the sensor in my old room malfunctioning, I was placed in a new room. I woke up the next day sweating because my air conditioner was blowing warm air. This was mentioned to the front desk,, and corrective action has not been taken. Once again, nothing has been offered to me for my continued inconvenience during my stay, not even an apology. I am highly appalled and disgusted at this establishment's quality of customer service, the lack of respect for guests, and the lack of etiquette displayed. If other hotels were available, I would gladly forfeit my money and go elsewhere. I would not recommend Ibis Hotel to anyone; please book your stay in advance and go elsewhere.

Dear Madam Toussaint, Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At our hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nordine AMRANI General Manager.

Value Hotel

Customer review rating 3.5/5

Adewale A. Business - Confirmed reviews ALL

Good location and friendly staff. Good social hygiene requirements (recting Covid19). Basic breakfast though but OK for the hotel rating (2-star). Could use some paper cups for guests who wish to take some coffee or tea away with them either to the room or in their car. Overall good stay and value for money. Bon emplacement et personnel sympathique. Bonnes exigences d'hygiène sociale (recting Covid19). Petit déjeuner basique mais correct pour le classement de l'hôtel (2 étoiles). Pourrait utiliser des gobelets en papier pour les clients qui souhaitent emporter du café ou du thé avec eux dans la chambre ou dans leur voiture. Bon séjour dans l'ensemble et bon rapport qualité/prix.

Dear Mr. Adenale A., We very much appreciate your comments regarding your stay at the ibis Cotonou. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The rest of the content has been well noted as well; we thank you for your constructive feedback. Thank you again for sharing your experience, and we look forward to welcoming you. Sincerely, Nordine AMRANI Directeur Général des hôtels.

Bon confort

Customer review rating 4.0/5

Jlh Business - Confirmed reviews ALL

Convivial, confortable, tranquille

Dear Mr. Jean-Luc H., We very much appreciate your comments regarding your stay at the ibis Cotonou. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nordine AMRANI General Manager.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 39 reviews 10/10 Location
  • 68 reviews 5.3/10 Room
  • 231 reviews 9.3/10 Service
  • 45 reviews 6.5/10 Food
  • 42 reviews 7.3/10 Breakfast
  • 38 reviews 9/10 Vibe
  • 29 reviews 8.8/10 Cleanliness
  • 26 reviews 6.7/10 Value

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