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ホテル ノボテル スイート ドバイ モール オブ ザ エミレーツ 3 つ星

お客さまの声 4.3/5 8,129 件のレビュー

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ノボテル スイート ドバイ モール オブ ザ エミレーツ
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+ 21 サービス

ホテルのその他の情報

  • 屋上プール

  • カイトビーチへの無料シャトル(毎日運行)

  • モールオブザエミレーツより徒歩数分

  • 無料 Wi-Fi、専用の屋内駐車場、24 時間営業のフィットネスセンター

  • ドバイ地下鉄駅より数分

ホテル所在地

ノボテル スイート ドバイ モール オブ ザ エミレーツ

2A Street
Opposite Mall of the Emirates
P.O. Box 283825
 ドバイ
アラブ首長国連邦

電話番号: +97143823200

ファックス: (+971)4/3823201

チェックインは14h00からです

チェックアウトは12h00です

  • Dubai metro :  Red Mall of Emirates

  • 飛行機で

    DUBAI INTL AIRPORT 20km / 12.43 マイル

GPS:25.116528, 55.196111

ホテルサービス

DELI BOUTIQUE

レストラン「デリブティック」で、風味豊かな料理のシンプルな魅力をご堪能ください。質の高い軽食、個別に調理するお食事、種類豊富なおいしいデザートやスイーツを各種お選びいただけます。

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チェックインはからです - チェックアウトはです

概要

  • プール
  • 駐車場
  • レストラン
  • 車椅子利用可能なホテル
  • 快適なご滞在
  • エアコン
  • Wifi
  • 朝食
ケータリングサービス
  • レストラン2軒
  • バー1軒
  • 朝食
    • ビュッフェ 有料
  • ルームサービス
    • 冷たい軽食
    • 温かい食事
アクセシビリティ
  • 車椅子利用可能なホテル
ホテルのサービスと設備
  • ホテル情報
    • 客室180室
    • お身体の不自由な方向け客室2室
    • ファミリールーム54室
    • コネクティングルーム0室
    • 禁煙の客室120室
    • 6 フロア
  • ホテルスタッフが応対可能な言語
    • アラビア語
    • 英語
  • ランドリー / バレーサービス
    • ドライクリーニング / アイロン
  • Wifi
    • 高速Wi-Fi
    • 高速回線
    • 公共エリアにWi-Fi
    • ホテル内Wi-Fi完備
    • 高速インターネット
  • エアコン
    • エアコン
  • お身体の不自由な方向け設備
  • チェックイン & チェックアウト施設
    • レイトチェックアウト
    • エクスプレスチェックアウト
    • エクスプレスチェックイン
  • ポーター
    • ポーター
  • デスクのご利用
    • 靴磨き機
  • レセプションデスク内セーフティボックス
    • レセプションデスク内セーフティボックス
  • 両替
    • 両替
アクセス
  • Novotel Parking
    • 敷地内
    • プライベート
    • セキュリティサービス付き駐車場
快適なご滞在
  • Swimming Pool
    • 屋外
    • 敷地内
  • In Balance by Novotel
    • 敷地内
ブティック/ショッピング
  • ショッピングモール
ファミリー
  • お子様向けサービス
    • テレビアニメーションチャンネル
    • お子様向けライブラリー
    • ビデオゲームエリア

当ホテルの客室

Enjoy sleek comfort and spaciousness in a stylish suites designed to meet all your needs - a premium bed and special touches that makes the difference. Relax, get some work done and take full advantage of your stay.

お客さまの口コミ
ノボテル スイート ドバイ モール オブ ザ エミレーツ

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.3/5

8,129 件のレビュー

トリップアドバイザーの評価 4.5/5

3,359 件のレビュー

Worst Experience at Novotel Suites

トリップアドバイザーの評価 1.0/5

Karim O Business - 02/10/2021 トリップアドバイザー認証口コミ

Dilapidated rooms and facilities. Staff were slow to respond to my requests, specifically Room Service was quite poor. and unhelpful Housekeeping came to clean the room one day at 5:30pm. F&B have become sub-standard, my breakfast coffee which I used to enjoy has become undrinkable.

Fantastic

トリップアドバイザーの評価 5.0/5

Departure23532590499 28/09/2021 トリップアドバイザー認証口コミ

This property became our second home in Dubai, you will not regret staying in it. The location is amazing, near to everything you need, (Mall of the Emirates, pharmacy, small shops, etc.) The rooms are very clean and the housekeeping is ready to serve you anytime you need something from them. If you are a member of the Accor club take advantage of it as you will be having a discount on the buffet lunch and dinner, the F&B team will amaze you with their professional friendly service, the F&B manager will be always around checking after each guest. You have kids, just take them to the swimming pool, they will love it and enjoy each moment there. I highly recommend the Novotel Suites Dubai Mall of the Emirates.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifier’ Journey. Best Regards, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates

One of the worst stay

トリップアドバイザーの評価 2.0/5

SUBRAMANIAN K Business - 20/09/2021 トリップアドバイザー認証口コミ

Out of all the properties i have stayed in accor i would rate this has the worst. 12 Sept on sunday i order ed Grilled Norwegian Salmon in Deli restaurant the fish was not grilled properly had a bad food posioning and went to the nearby hospital for treatment. Came back and slipped in the shower cubicle becos of the smaller cubicle had four stitiches in the groin, the AHU in the bathroom was leaking becos of which AC was not switched on. Wehn i complained about this the GM says sorry and your stay for the last day will be waived and lunch will be given to you free. Stayed in the property from Sept11-17 i would not recommend anybody this property. Very arrogant and the check in person Ms.IREKLIN is an arrogant female who thinks she is the boss of the hotel.

Dear Mr. Subramanian K, First of all, we would like to thank you for bringing your feedback to our attention as this is the best way for us to continuously improve ourselves. It is very forlorn to read the experience you had in our hotel and to know that were not able to meet your expectations. Please allow me to highlight that all the food products we use at our hotel are approved by Food control Department of Dubai Municipality. We are proud to say that we are A Gold GRADE hotel in terms of maintaining food quality, cleanliness & hygiene. I learnt that our F&B Manager, Mr. Neeraj met you with regards to your food complaint and extended a recovery which we were under the impression you were satisfied with. I also learnt that our Front Office Manager, Mr. Rohit met you and you have addressed the other concerns namely about the service being little slow like the delivery of tissues. Please be rest assured that this has been addressed with our team already. As Rohit informed you, all our rooms have the same cubical layout. As it comes to the AHU, please be advised that the AC controller is in the room & can be adjusted to one’s ease. I would also take this opportunity to clarify that unfortunately we did not met during your stay, but I would definitely look forward to meet you & welcome you back with us for your future booking. Lastly I would like to apologies on behalf of Irekin. I have personally addressed this with her & I assure you that we will further be strengthening & re-practicing our soft skills & customer relationship training modules. I’m certain that you will be giving us another opportunity in future to serve you better & showcase true Accor Hospitality. Thank you & Best Regards, Laura Nicli Hotel Manager

Short staycation

トリップアドバイザーの評価 5.0/5

108itsme 08/09/2021 トリップアドバイザー認証口コミ

We stayed at the Novotel suites for this weekend. We booked a family suite. The room was good for us. The hotel is very conveniently located, walking distance from MOE. The stay was good and most of the staff we interacted with was very helpfull. Must mention the receptionist Rana, He was amazing. TV in the room was missing out on basic connectivity options such as a Chromecast. It only offered HDMI. Wifi in the public areas needs a stability and strength.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifier’ Journey. Best Regards, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Excellent location

トリップアドバイザーの評価 5.0/5

Nordean_25 11/08/2021 トリップアドバイザー認証口コミ

It was an excellent hotel with a great service with very skilled and professional members of staff. The location of the hotel is good. It’s close to the Mall of the Emirates and close to the tube station as well.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifier’ Journey. Best Regards, Laura Nicli Hotel Manager Novotel Suites & Ibis Mall of the Emirates

A birthday plan for Dr. Barber

トリップアドバイザーの評価 5.0/5

youlandab867 Business - 16/04/2021 トリップアドバイザー認証口コミ

We want to thank your stay again for helping us keep her busy while we planned her birthday party. We didn't realize how funny your staff were. So, on the 10th of April, while Dr. Barber was sleeping, someone was outside her windowing making the loudness noise every. It sounded like a leaf blower or a lawn mower. What was funny was, she slept right through it. When she pulls and all nighter, she sleeps like a baby. She left her computer on, so we were able to see her sleeping through all the noise. We laughed so hard. Thanks for laughs. Most importantly, thank you for the room you gave her. She was able to complete so many tasks. We especially wanted to thank the housekeeping crew. We know their job is to keep rooms clean, but Dr. Barber keeps a tight ship with her personal quarantine regime.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifier’ Journey. Best Regards, Sumit Gupta Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Dubai 2021

トリップアドバイザーの評価 4.0/5

Amit T 12/04/2021 トリップアドバイザー認証口コミ

It was a pleasant experience from the beginning from checking in on the day of arrival with Nestle helping out with a good location of room. Room was very nice & spacious. It gave a comforting feeling of All Safe. The housekeeping team maintained the sanitising & cleaning every day. Rehaman & Luk Pa ensured a good interaction and ensured that the cleaning was exceptional. Breakfast was good with Neeraj & his team with Radha. Jagannath & others greeting every day with genuine smile & would ensure with food requests. The Travel Desk was very helpful. Nikita from Rayna Travels gets a applause as she gave very good advise for the travel and shopping with proper directions. Kamran khan was very punctual for pick up & drop and shared good tips & Amaresh during the city tour was informative & kept the tour very interesting.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifique’ Journey. Best Regards, Sumit Gupta Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Bad (from an Accor Platinum Member)

トリップアドバイザーの評価 1.0/5

Departure23532590499 16/03/2021 トリップアドバイザー認証口コミ

As a Platinum member who did his booking 2 days before arriving to the hotel, all I got from the Accor Standards is the complimentary drinks vouchers. (I think I was lucky to get these vouchers) That shows how the management of the hotel cares about the business and specially about Accor Members. Frankly speaking the hotel management made it clear to me that they don't want an Accor Member to visit the Novotel Suites Dubai Mall of the Emirates as this is not the first time they don't apply Accor Standards.

Dear Mr. Reda, Greetings from Novotel Suites Hotel Dubai Mall of the Emirates! Thank you for sharing your feedback in regards to your recent stay at the Novotel Suites and on behalf of the entire team, please accept our sincere apologies for any inconvenience which may have been caused. We would like to thank you for your patronage as a loyal ALL member and assure you that guest satisfaction is of the upmost importance to us. As per our telecom on 17.03.2021, We would like to assure you that our customer satisfaction and overall experience is our upmost priority and this is not the standard we aspire to achieve within our hotel, we have taken specific measures to address and train all of our team members, whilst ensuring that this remains an isolated incident which will not occur in the future. We guarantee, your comments have been taken into consideration to ensure that we look at appropriate methods to resolve any possible service problems in our team. Should you require any further assistance, please do not hesitate to contact us. Best Regards, Sumit Gupta Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Well positioned for short business meetings

トリップアドバイザーの評価 4.0/5

christian364 Business - 07/03/2021 トリップアドバイザー認証口コミ

With easy reach from the airport, close to Emirates mall, the perfect place for short business meetings. The rooms are cleverly separated into sleeping area and working area, with ample supply of coffee and water.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifique’ Journey. Best Regards, Sumit Gupta Hotel Manager Novotel Suites & Ibis Mall of the Emirates

Clean, comfortable and location

トリップアドバイザーの評価 5.0/5

Excursion780517 21/01/2021 トリップアドバイザー認証口コミ

Our stay here was comfortable. They are very clean, they clean everyday from rooms, lobby and surroundings. The bed is comfortable. Location is very near Mall of the Emirates like 5 mins walk. Train station is also by walk. The manager and the people in the front desk are also nice.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta Hotel Manager Novotel Suites & IBIS Mall of the Emirates

A Pleasant Stay

トリップアドバイザーの評価 5.0/5

Freedom596097 Business - 12/11/2020 トリップアドバイザー認証口コミ

A very happy stay here around one month as a business trip. And also a very safe stay as hotel has increased their cleaning standards. Thank you Kumar and Suraj for your hard work to keep the room clean and tidy.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta General Manager Novotel Suites & IBIS Mall of the Emirates

excellent team

トリップアドバイザーの評価 5.0/5

kswann2020 12/11/2020 トリップアドバイザー認証口コミ

Our second stay was for 2 nights. Same room Again Mohamad and team were welcoming and supportive and friendly Very quite and near Mall of Emirates. kept our bags for the night away. reception check in fast friendly and informative

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta General Manager Novotel Suites & IBIS Mall of the Emirates

Lovely place to stay at

トリップアドバイザーの評価 5.0/5

302tahaj 06/11/2020 トリップアドバイザー認証口コミ

It was my first time to stay at Novotel Emirates Mall Suites. Being Platinum Member with Accor , I always like to take the advantage of my membership. The Suites were nice with exceptional amenities and helpful staff.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta General Manager Novotel Suites & IBIS Mall of the Emirates

Weekend staycation

トリップアドバイザーの評価 4.0/5

jonjon61 03/11/2020 トリップアドバイザー認証口コミ

It was our first time to stay. Nice wide selection of breakfast and service was satisfactory. Mane, Meza especially Maryam was very accommodating and helpful. They made our stay memorable. We would definitely come back.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta General Manager Novotel Suites & IBIS Mall of the Emirates

Staycation

トリップアドバイザーの評価 4.0/5

halooooo412 23/10/2020 トリップアドバイザー認証口コミ

Staffs were very courteous and accommodating especially Hatem who checked us in and Maryam who assisted during departure. Room size was just enough considering we will only be staying for a night. Only downhill for me was the bathroom as it was a bit difficult to move. Overall, we had a comfortable and satisfying stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sumit Gupta General Manager Novotel Suites & IBIS Mall of the Emirates

Safest stay

トリップアドバイザーの評価 5.0/5

angel o 21/07/2020 トリップアドバイザー認証口コミ

Staff Maryam, Jeff, Ali and Mizan assured and provided us a worry free andsafest stay. We enjoyed it too much that we didnt even notice that theres a pandemic. we will definitely come back and spread the highest level of standard that theyre practicing

Dear Valued guest, Thank you for taking the time to share your experience on TripAdvisor and for choosing to stay at Suite Novotel Mall of the Emirates Dubai. We cannot thank you enough for the praise and compliments on our services and we are even more delighted to learn how much you enjoyed your stay, and please accept my apologies about the noise. I’m sure the rest of the team will be happy to know that your experience was an all-around good one thanks to their efforts and commitments in service delivery. We trust and hope that we may have the opportunity to recreate wonderful memories, looking forward to a return visit. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

Perfect Stay

トリップアドバイザーの評価 5.0/5

Iyad H 26/02/2020 トリップアドバイザー認証口コミ

Great Location within walking distance to The Emirates' Mall , Spacious and comfortable room and friendly and professional staff . Special thanks to Haris at the reception for his kindness. Will stay again for sure.

Dear Valued Guest Thank you for taking the time to share your experience on TripAdvisor and for choosing to stay at Suite Novotel Mall of the Emirates Dubai. We cannot thank you enough for the praise and compliments on our services and we are even more delighted to learn how much you enjoyed your stay. I’m sure the rest of the team will be happy to know that your experience was an all-around good one thanks to their efforts and commitments in service delivery. We trust and hope that we may have the opportunity to recreate wonderful memories, looking forward to a return visit. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Average hotel

トリップアドバイザーの評価 3.0/5

omarioc83 Couples - 04/01/2020 トリップアドバイザー認証口コミ

A convenient hotel, but lacks high quality. Every time they clean the room, they have to forget to out new towels in. I had to ask for towels 3 times after each service. The house keeping is not that great.

Dear Valued guest We very much appreciate your comments regarding your stay at the Novotel Suite Dubai Mall of the Emirates. It is indeed a pleasure to hear that overall you had a pleasant stay with us despite your comments related to the housekeeper and the towel that wasn’t replace during the cleaning, please note that your comment has been forwarded to the Operations Manager to take the appropriate measurement and actions to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates Dubai

とても熱心な客室清掃係がいるホテル

お客さまの声 4.5/5

Y.nakaza ビジネス - 11/11/2019 確認済みレビュー すべて

ドバイ発は深夜便が多いので、レイトチェックアウト時の便宜を図って欲しい。 チェックアウト後に大きな荷物と一緒にシャワーを浴びるのは不便である。

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Another 3 nights in hot Dubai

トリップアドバイザーの評価 5.0/5

tomis47 Family - 24/10/2019 トリップアドバイザー認証口コミ

Good location - near The Mall of Emirates. Great room (suite for 3adults+2kids - were were only 2+2 so plenty of space). Very friendly staff. Excellent breakfast and also dinner-buffet - each night it was different. Also hotel arranged taxi for leaving during night. Rooftop pool was great - You can choose either sun or shadow. At least that time there were very few people so plenty of space.

Dear Valued Guest, Thank you for sharing such a wonderful and heartfelt review! Our goal is always to provide our guests with world class accommodations and unmatched experiences, and therefore, we are very happy knowing that we have always been able to host you brilliantly. To know that you always have experiences that exceeded your expectations during your stays, brings much jubilation as we firmly believe that our guests deserve the very best. On behalf of all our teams, we would like to thank you for recommending Novotel Suite Mall of the Emirates and we look forward to welcoming you back soon and create one more ‘Magnifique’ Journey. Best Regards, Tyrone Lodder General Manager Novotel Suites & Ibis Mall of the Emirates

最新の20口コミ

との提携 TripAdvisor

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