Mercure Oxford Eastgate Hotel

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 551 件のレビュー

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Mercure Oxford Eastgate Hotel - Image 1
Mercure Oxford Eastgate Hotel - Image 2
Mercure Oxford Eastgate Hotel - Image 3
Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, イギリス

説明

ホテルのその他の情報

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

当ホテルの客室

ホテル所在地

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
イギリス

GPS:51.752201, -1.249124

電話番号
ファックス +44 1865 794163

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • Wifi
  • 朝食
  • 全館禁煙
  • ルームサービス

EASTGATE BRASSERIE

非契約写真

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  551 件のレビュー

トリップアドバイザーの評価  3.8/5  1,982 件のレビュー

Wonderful stay in Oxford.

トリップアドバイザーの評価 5.0/5

Judith B Couples - トリップアドバイザー認証口コミ

Lovely hotel. Good position for exploring Oxford. All staff very friendly and helpful. Room very clean and food excellent.

Dear Judith B, Thank you for your kind words regarding your recent stay at Mercure Oxford Eastgate Hotel. It is a pleasure to hear that you enjoyed our location, found our staff friendly and helpful, and appreciated the cleanliness of your room and the quality of the food. Andrew M General Manager

Poor experience

トリップアドバイザーの評価 2.0/5

woosiep トリップアドバイザー認証口コミ

Awful check in experience - think they had already allocated my room to someone else - despite the fact I had helped them by checking in online. Made to sit and wait whilst it was all sorted out and no apology. Room (Privilege ) was baking hot due to a radiator on full that couldn’t be turned down or off. Windows wouldn’t open. The room had a fan in which we needed to use to get any sleep - this was in December and it was near freezing outside yet there we were with a radiator pumping out heat and the madness of us having to use a fan- Have Accor it heard of thermostats? It’s plastered everywhere about Accors Green credentials but this was a massive waste of energy. Checkout was just as messy- lad on reception doing his best but clearly not trained enough to be left on his own and not his fault.

Dear woosiep, Thank you for sharing your feedback regarding your recent stay at the Mercure Oxford Eastgate Hotel. I sincerely apologize for the inconveniences you experienced during your check-in and check-out processes. It is concerning to hear that there was an issue with your room allocation, and I regret that you were not given a prompt apology during this time. Regarding the temperature in your room, I understand how uncomfortable it must have been. Our team strives to ensure a pleasant environment for all guests, and I appreciate your comments on the heating situation. Your concerns about energy efficiency are noted, as we continually aim to balance comfort and sustainability in our operations. I will address your observations with our team to reinforce training and improve our service quality. Thank you once again for your insights, as they are invaluable in helping us enhance our guest experience. Sincerely, Andrew M General Manager

Comfortable stay and friendly staff

トリップアドバイザーの評価 4.0/5

samjaynelambert Friends getaway - トリップアドバイザー認証口コミ

Good location, rooms comfortable, breakfast ok. Good place for exploring Oxford and was ok for what we wanted. Staff friendly.

Dear Sam Jayne Lambert, Thank you for your kind words regarding your recent stay at Mercure Oxford Eastgate Hotel. We are pleased to hear that you found our location convenient and our staff welcoming. Your feedback on breakfast is noted, and we appreciate your insights as we strive to enhance our offerings. Andrew M General Manager

Really good!

トリップアドバイザーの評価 5.0/5

Lucie G ビジネス - トリップアドバイザー認証口コミ

Really good. Really enjoyed it. I only stayed to sleep but very confortable bed and great high street view. Good breakfast.

Dear Lucie G, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, particularly the comfort of the bed, the view, and the breakfast offerings. Your satisfaction is our priority, and we appreciate your kind words. Andrew M - General Manager

Great hotel

トリップアドバイザーの評価 4.0/5

Ktki トリップアドバイザー認証口コミ

Great hotel at a reasonable price. Second time staying. Fantastic location for city centre and Cowley Road. Room comfortable, breakfast great and good value and helpful staff. Bedroom was a bit hot but that was the only flaw.

Dear Ktki, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our location, comfortable accommodations, and attentive service. We take note of your comment about the room temperature and appreciate your understanding. Best regards, Andrew Merrill General Manager

との提携 TripAdvisor

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  • 177 件のレビュー 5.3/10 お値打ち度

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