Mercure Newbury West Grange Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 175 件のレビュー

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Mercure Newbury West Grange Hotel - Image 1
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Mercure Newbury West Grange Hotel - Image 3
Mercure Newbury West Grange Hotel - Image 4
Coxs Lane, Bath Road, Midgham, RG75UP NEWBURY BERKSHIRE, イギリス

説明

ホテルのその他の情報

  • Spacious Room with ensuite bathroom, Tea/coffee, LED TV, safe, Fridge, free WiFi & Parking.

  • Onsite restaurant, bar, wedding and conference facilities for upto 120 guests.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • Confirmed reservations charged at 2pm on day of arrival. Bookings cancelled if card invalid

当ホテルの客室

ホテル所在地

Mercure Newbury West Grange Hotel

Coxs Lane, Bath Road, Midgham
RG75UP NEWBURY BERKSHIRE
イギリス

GPS:51.402065, -1.2162276

電話番号
ファックス +44 1635 862351

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE OLIVE TREE

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  175 件のレビュー

トリップアドバイザーの評価  3.8/5  514 件のレビュー

2025エクセレンス認証

Never again

トリップアドバイザーの評価 2.0/5

MarieGrigg51 トリップアドバイザー認証口コミ

Firstly we visited for the horse racing at Newbury so arrived early Saturday morning. We weee allowed to register our car for the free parking. When we arrived back to the hotel we were given our room key room 117. We were told that it was party night and we’d experience some noise. Party noise wasn’t to bad to be fair by the time we’d watched a bit of tv and nodded off the party had finished. Then the next room think 118 decided to have their own party with all their banging and shouting, slamming doors and then knocking in them again shouting Jill. Wouldn’t be so bad but this went on til 4.30am. So sadly we won’t be visiting again because when we book a hotel room we actually like to sleep. Breakfast was food and a lot of nice options especially the cooked breakfast.

Thank you for taking the time to share your experience. I’m glad to hear that you enjoyed our breakfast and appreciated the range of options, especially the cooked breakfast, and that the initial party noise was manageable. However, I’m very sorry that your night was disrupted by noise from the neighboring room. We understand how important a peaceful stay is, and it’s disappointing that you were kept awake until the early hours. If you let us know at the time, we will make sure to stop the noise from the other rooms so late at night. I truly regret that this impacted your stay and understand your decision not to return. Your feedback is invaluable in helping us improve our guests’ experience. Kind Regards, Zoltan Kovacs General Manager

Terrible

トリップアドバイザーの評価 1.0/5

Chris T トリップアドバイザー認証口コミ

I arrived at this hotel to a warm welcome from the lady on reception. Once checked in I proceeded to my room. It was absolutely freezing in there, I initially thought the windows must be open, they weren't. So I located the heating controls and attempted to switch it on. It was broken. A portable radiator was in the room but unplugged. This indicated to me the the broken heating must be a known issue. I made my way back down to reception to report the issue & ask if another room was available. The lady on reception confirmed the heating in that room was not working. There were also no other rooms available. When i told her how cold it was in the room she offered another radiator, which I accepted. So on the plus side the receptionist was very helpful. After quite a long drive to get here all I wanted to do was have a shower and relax in my room. Shower was out of the question as it remained too cold in the room. The first couple of hours of my stay were spent in my coat wrapped in the duvet. There was no communication in advance of my stay to inform me of the problem and check if I wanted to continue with my stay. No information on arrival to inform me of the issue. If the room is not fit to inhabited it should not be let out!! Now let's move on the the cleanliness of the room, or rather lack of it. The toilet had not been flushed and contained a huge poo. The bath had soap scum in the bottom. I was assured it had been cleaned but I very much doubt it. Overall my experience here was shocking and one whi I will not be repeating.

Thank you for sharing your feedback. I am very sorry for the issues you experienced with the heating and the cleanliness of your room. This is not the standard we aim to provide, and I completely understand how frustrating this must have been, especially after a long journey. I’m glad our receptionist was able to assist, but I appreciate this did not fully resolve the situation. We are reviewing both the heating and housekeeping procedures to prevent this from happening again. Your comments are taken very seriously, and I sincerely apologise for the disappointing experience. Kind Regards, Zoltan Kovacs General Manager

So Helpful

トリップアドバイザーの評価 5.0/5

Ssirienna トリップアドバイザー認証口コミ

My son and I enjoyed a stay in the Mercure Newbury West Grange Hotel this weeked (10-13th Oct) - food was lovely, room was good and the staff were SO friendly and efficient. However, we discover just HOW good they were when I discovered to my horror that I'd booked our check out day incorrectly - I was SURE I'd put Monday 13th Oct but I'd made it Sunday 12th Oct. The lady on reception was amazing - she calmed us down, took us to see other rooms (as our original room was already booked for Sun night) and arranged everthing so smoothly - even upgraded us! I wish I had caught her name but she epitomised our stay - thank you SO much

Thank you so much for your kind and thoughtful review — we’re absolutely delighted to hear that you and your son enjoyed your stay with us at the Mercure Newbury West Grange Hotel. It’s wonderful to know you enjoyed the food, your room, and especially the service from our team. We're particularly pleased that our reception colleague was able to turn a stressful situation into a smooth and positive experience for you. Your kind words mean a lot, and we’ll make sure your compliments are shared with the entire team — especially the receptionist who helped you (we’ll do our best to identify her!). We’re so glad we could be part of your trip and hope to welcome you both back again very soon. Kind Regards, Zoltan Kovacs General Manager

Horrible

トリップアドバイザーの評価 1.0/5

Vincent L トリップアドバイザー認証口コミ

The most worst night in a hotel of my life ! The volume of music is too high and when you ask for lower the volume, they tell you «  it’s a party this night ! » Incredible for a mercure hotel. If you want calm, choose another hotel.

Thank you for taking the time to tell us about your experience at the Mercure Newbury West Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At this time there was an event which finished at 11:30 pm, and it came with music, which I understand that it has disturbed you, we have lowered the volume at the time and tried our best to make it as much enjoyable for you as for our other guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards, Zoltan Kovacs General Manager

A very enjoyable stay

トリップアドバイザーの評価 4.0/5

Navigator47527409310 トリップアドバイザー認証口コミ

A group of 4 of us stayed here for A Fawlty Towers Revival Weekend recently. I'm only going to review the Hotel itself. I would have awarded a 5 , because the overall experience was such exceptional value but for one main avoidable issue; we had an awful old bed-fundamental to a good Hotel experience. We did tell the Manager that this let down his extremely well run Hotel which provided extremely efficient, good natured and hard working staff, and best of all the food-which we really weren't expecting to be so absolutely delicious and beautifully presented for the Hotel's status. For Tea, delicious, lightly crusty, fluffy Scones and warmed in a conventional oven, (we send Scones back when they've been microwaved) a Fabulous Vegetarian Option Dinner (with the floor Show). Just couldn't fault the 3 courses and the clean modern presentation, without being vulgar, wastefully produced and silly like TV's Masterchef-type offerings (I'm a retired classically trained Chef). Breakfast was also really excellent-so much choice in these high food-cost times. There was one issue though, the self service Beverage bar. It was far too small to cater for the numbers of guests staying and we couldn't understand how an automated machine could push out such watery tasteless hot drinks. A thank you to all for your hard work during our memorable stay.

Thank you for your kind and thoughtful review. We're so pleased you enjoyed the Fawlty Towers Revival Weekend, especially the food and service — your praise means a lot. We’re sorry the bed let the experience down and appreciate you raising it with us — we’re reviewing this to avoid similar issues in the future. Your feedback on the beverage station is also noted, and we’ll look into improving both capacity and drink quality. Thanks again for your comments and for recognising our hardworking team. We’d love to welcome you back soon! Kind Regards, Zoltan Kovacs General Manager

との提携 TripAdvisor

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