ibis Swansea 2 つ星

I visit family every year in Swansea and have previously stayed at The Dragon Hotel. The Dragon however has fallen well below its previous standards and has been having a refurb for at least the last 4 years which will start in September. However every year it hasn't been done. I discovered the same thing this year so I decided to change hotels. What a gem I discovered in the Ibis. The Dragon is allegedley a 4 star whereas the Ibis is only a 2 star but let me just say the Ibis is streets ahead of the Dragon. I'm sure I could find things to moan about such as no fried eggs for breakfast (only scrambled or boiled) or that I'd have prefered a bigger shower head ( I may take my own with me next year) , or that they don't take cash. But that would just me being pedantic. The breakfast was more than adequate and to be honest the scrambled eggs (which were replenished frequently) are probably a lot healthier than fried eggs. When you walk into the Ibis it is clean and airy and the staff on reception were cheerful and friendly. I actually arrived at the hotel around 10.30 and while it was far to early to check in there was no problem with leaving my bags there. My room was wonderful being as far away from the lifts as possible, and was also light and airy and furnished with everything needed. I especially liked the walk in shaower meaning I didn't have to clamber in and out of a bath tub. Breakfast is served until 10.00am and even late on there is not a problem with items being topped up if requested. I originally made the booking over the phone with Tom who couldn't have done any more for me, and the same can easily be said for the rest of the team. My one serious moan is that on the Wednesday night I got a snack in the hotel. I ordered the chicken burger which should have come with gherkins. They had run out of gherkins, however it still tasted great. I did actually mention to Tom thatit may have been better done as a wrap than a burger due to the size of the burger bun compared to the chicken.

Stayed here for 1 night while I did the Swansea half Ironman. We arrived before check in but our room was ready so we were quickly checked in. I’d booked a pet friendly room but last minute decided not to bring our dog because of the very hot weather predicted. They quickly refunded the additional pet fee. This is a really lovely hotel. Quiet room and a comfortable bed which was really all I needed. Room was recently refurbished to a high standard. Everyone we met was friendly and helpful and I really can’t fault anything about our stay. Excellent value for money.

The staff on arrival were rude non helpful trying to make out that I'd booked for a week when i told them it was fri-sun the staff tried making out that it was my error and not theres which in a matter of fact I have evidence of my booking which they deny this is one of the worst hotels we've actually stayed in and I will not be staying in this appalling hotel agin and will make sure that none of my family/friends stay at this hotel after nearly messing up my holiday then getting gaslighted when u show your booking an confirmation absolutely disgusting !!!!!!

Great location for the town, just a short walk from the centre. Lot's of great places in easy walking distance. Staff were all polite, friendly and helpful every time we spoke to them. Them room was comfortable and clean and the hotel was quiet.

I booked the hotel on hotel.com. Very reasonable prices for bank holidays. Got the receptionist, two boys who was working on 3rd of May was brilliant. I couldn’t fault them they were very welcome and friendly. Got to room, wasn’t happy with room, one lights was worked, another lights wasn’t working, side light didn’t work, not much lighting in the room. We only had one pillow for beds, no phone in the room, my friend had use towel to make the pillow more comfortable. Someone bang on our door early hours morning, we heard screaming down the hallway. I did complain about the lights situation but as the hotel was full booked which was understandable. Breakfast was ok but wasn’t much there. Overall yeah ok ish