Mercure Swansea Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 387 件のレビュー

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Mercure Swansea Hotel - Image 1
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Phoenix Way, Swansea, SA7 9EG SWANSEA, United Kingdom

説明

ホテルのその他の情報

  • Located just three miles from Swansea city centre

  • Feel Good Health Club with a fitness suite.

  • The Brasserie restaurant serves international cuisine

  • 9 meeting rooms which accommodate up to 120 guests

当ホテルの客室

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ホテル所在地

Mercure Swansea Hotel

Phoenix Way, Swansea
SA7 9EG SWANSEA
United Kingdom

GPS:51.654547, -3.912013

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE BRASSERIE

Soak up the atmosphere in our restaurant and enjoy inspiring views over the surrounding area. Choose from a diverse collection of mouthwatering dishes prepared using fresh and local produce. Don't forget to try one of our delicious desserts too.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  387 件のレビュー

トリップアドバイザーの評価  4.0/5  553 件のレビュー

2024エクセレンス認証

Tired and not a 4 star!

トリップアドバイザーの評価 1.0/5

Rch120 トリップアドバイザー認証口コミ

This hotel was awful. It definitely is not a 4 star hotel. The rooms would not get 1 star in my opinion. Our room was unclean…the carpet was stained in multiple places, the sink was cracked, the TV didn't work and the remote control was filthy…and the mattress was heavily wee stained with a very thin unfitting cover over it! Other things to note, there is no lift. We had an elderly Labrador with us who had to go up 2 flights of stairs. We were not advised on booking. There was a wedding reception on, the music dominated the restaurant and bar and also the guests seemed to have free roam of the hotel. Again not advised on booking. The restaurant and bar was freezing as the doors were all open due to the wedding guests going in and out. There were 2 yellow sofas right next to the front entrance that you could sit in with your dog! That is not pet friendly! The only positive things were the food - despite our reservations over cleanliness of the hotel we did eat there and the food was good, dinner and breakfast. The manager who was on site was apologetic and did all she could to apologise within the limitations of the actual hotel failings. Basically, the staff were excellent, the food was great, but the hotel itself is tired and run down needing a serious upgrade.

Great hotel. Good staff

トリップアドバイザーの評価 5.0/5

Sasha-Anne T Couples - トリップアドバイザー認証口コミ

I stayed with my partner on our way to attend a wedding in Neath The hotel was lovely and clean, breakfast was served warm with no issues. Staff were helpful The room was spotless, everything we needed. We couldn’t have asked for a better stay with more helpful lovely staff.

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you and your partner had a great experience while attending a wedding in Neath. It is gratifying to know that you found our hotel lovely and clean, and that your room met all your needs during your visit. We take great pride in maintaining high standards of cleanliness and comfort for our guests. We are also pleased that you enjoyed our warm breakfast service without any issues, as well as the assistance provided by our helpful staff members. Your kind words about their service will certainly be shared with the team, as they strive to create memorable experiences for each guest. Thank you once again for choosing our hotel, and we hope to welcome you back in the future for another enjoyable stay. Kind Regards Niall Reception Supervisor

Awful stay

トリップアドバイザーの評価 2.0/5

LauraTfamilytravel ビジネス - トリップアドバイザー認証口コミ

The only good part of the hotel is the bar area. The bedrooms are dated and dirty. My room had empty sweet wrappers on the floor. Breakfast was ok at a push. Cereal containers sticky and broken with no servicing spoons. The hotel is in desperate need of an upgrade,

Dear Laura Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the experience you described, as it does not reflect our standards or commitment to guest satisfaction. We are pleased to hear that you enjoyed our bar area; however, we are deeply concerned about the condition of your room and the cleanliness issues you encountered. Please be assured that we take these matters seriously and will address them with our housekeeping team immediately. Additionally, we appreciate your comments regarding breakfast service. We strive to provide a pleasant dining experience, and it is clear that we fell short in this instance. Your observations about the cereal containers will be investigated further so that necessary improvements can be made. We understand how important a comfortable and clean environment is during your stay, and we acknowledge that our facilities require attention. We are currently in discussions about potential upgrades to enhance our guests' experiences moving forward. Once again, I apologize for any inconvenience caused during your visit. Thank you for bringing these matters to our attention; they are invaluable in helping us improve our services. Should you choose to stay with us again in the future, please feel free to reach out directly so we can ensure a much more enjoyable experience. Warm regards, Niall Reception Supervisor

Beautiful hotel

トリップアドバイザーの評価 5.0/5

Climber54003886624 トリップアドバイザー認証口コミ

Such a warm and welcoming hotel! Staff are so kind and helpful. Rooms were perfect for our family of 4. Food is super tasty, breakfast is buffet a style all fresh and replenished within in seconds, evening menu has a wide variety of options from gluten free to vegan options!

Dear Valued Guest, Thank you for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you found our establishment warm and welcoming, as we strive to create an inviting atmosphere for all our guests. It is heartening to know that our staff made a positive impression on you with their kindness and helpfulness; we will be sure to pass along your compliments to them. We are also delighted that our accommodations were perfect for your family of four, ensuring everyone had a comfortable stay. We take great pride in offering delicious dining options, so it’s fantastic to hear that you enjoyed our buffet breakfast and appreciated the variety available on our evening menu, catering to different dietary preferences including gluten-free and vegan options. Your feedback motivates us to continue providing exceptional service and quality experiences for all our guests. We look forward to welcoming you back in the future! Warm regards, Niall Supervisor

Quality stay

トリップアドバイザーの評価 5.0/5

Lee C トリップアドバイザー認証口コミ

Stayed at mercure swansea, staff were very helpful, couldn’t do enough for us, room was clean and plenty of space for the 4 of us, breakfast and our evening meal was lovely and staff made a big fuss of the kids, which is always a plus, I will definitely be coming back.

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback regarding your recent stay at Mercure Swansea. We are delighted to hear that you had a quality experience with us. It is particularly gratifying to know that our staff's helpfulness made a positive impact on your visit, as we strive to provide exceptional service for all our guests. We are also pleased that you found your room clean and spacious enough for your family’s needs. We appreciate your kind words about both breakfast and dinner, as well as the special attention given to your children; creating memorable experiences for families is very important to us. We look forward to welcoming you back in the future! Should you have any specific requests or needs during your next visit, please do not hesitate to let us know. Warm regards, Niall Reception Supervisor

との提携 TripAdvisor

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  • 9 件のレビュー 8.7/10 インターネット
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  • 264 件のレビュー 8/10 朝食
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  • 232 件のレビュー 6.3/10 料理

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