Mercure Box Hill Burford Bridge Hotel

Not able to call the hotel as they don't answer. Not able to email hotel as they don't respond. I have booked a Christmas package for dinner on the 25th at 12.30pm but I can't check inn my room until 2pm with my doggy. So I have booked for a chrstmas dinner which I can't even attend. As they did not tell us when we booked that we couldn't check in until after christmas lunch. This has been a total waste of my time and money. Its been a nightmare having to drive twice already to the hotel to talk to someone as they don't pick up phones. I'm not able to book my Christmas lunch options. Although without them checking my room inn early, I won't be able to attend this with my dog. This a joke the way the Christmas lunch stuff has been organised. The previous reviews are awful. I want my money back and not to attend this disgrace show.

We booked with Secret Escapes. On arrival the receptionist was awful! We walked in, she was on her computer which was fine, but a glance, a smile or an 'I'll be with you in a moment' would have gone a long way. We were waiting a few minutes before she even acknowledged us! Not a great start and hence the 4 stars not 5. We got to our room which was on the ground floor with an adjoining door to the next room. I have watched far too many horror films to stay in a room with an adjoining door so tried to ring reception but the room phone didn't work. I wasn't looking forward to having to speak to the woman on reception again, she was cold and unwelcoming but really had no choice. Got to reception and there was the loveliest most friendly lady with the grumpy one, she was amazing and couldn't do enough to help. She changed our room and gave me hope that our weekend wouldn't be a nightmare. From then on our weekend was perfect. The staff in the restaurant especially Teresa (I think that was her name - she was serving on Saturday 3rd evening) and Laura at breakfast were lovely. The food was good. Don't be expecting fine dining, think more gastro pub food, all the meals we had were nice. There is a bar area with TV and lots of comfy seats, a really nice area to chill and watch the football. Our room was clean, if a little tired. Bed was comfy, bathroom was quite small but clean and more than adequate. Loved the toiletries they supplied. Great shower which was over a bath. Good size TV. Overall we were very pleased. Every other member of staff we encountered was friendly and helpful. We had to register our car for the car park and were expecting a £20 bill for parking (£10 per night) but the hotel covered it which was a really nice touch. TIP: If you're staying in the rooms right at the back, it is much quicker and easier to go out of the back door by the restaurant across the garden and up the steps than all the way round inside the hotel. We would definitely visit again.

As a business traveller x 200 hotel nights a year , Accor member I was disturbed by the way this place is ran I asked for a ground floor room and was put in a garden room i had 2 large bags and was ill advised as to where to go it took me 15 minutes to find the room it was tired so was I id arrived early to take 2 teams calls on schedule the wifi was good but after a long day at around 5 pm i wanted something to eat i was rudely told we dont serve til 6 so i went to tescos to get some food as i hadnt eaten my room was cold i asked for a heater but never heard another thing.It was the night England played Wales in the world cup there wasn't even a tv in the bar the drinks were extremely expensive i could go on but the place is a joke i asked for a printed invoice in the morning as i was working away all week and sometimes send my expenses in midweek they said no we don't print them we e mail them and whilst i understand that surely it can be either or but no chance here not even for a loyal member ill never ever stay here again. And i dont leave bad reviews often it was just an utterly bad experience.Breakfast was ok ish.All the ash trays out the back were full and had been for weeks by the looks of them.

First double room in sidewing was cold and corridor was soaking wet under foot, carpet worn and floorboards weak; Alternative twin room was warmer; Very good evening meals in 'Emlyn' Poor, luke warm breakfast

ho prenotato l'albergo tramite booking a seguito della cancellazione del mio volo di rientro in Italia. devo dire che ho dormito bene, letto comodo e stanza confortevole. La colazione, pagata 10 sterline, non è stata soddisfacente sia per quantità che per varietà. Nessuno del desk conosceva purtroppo una parola di Italiano