Mercure Shrewsbury Albrighton Hall Hotel & Spa 4 estrellas

I visited the spa for the day on 19th December with my daughter. It was very disappointing having travelled a long way that only the jacuzzi and one aroma steam room were in full working order. We had been made aware that the swimming pool may not be in operation before our visit but were assured that all the other facilities would be available .In my opinion , in view of the limited facilities available, I do not feel that experience represented value for money. We also had to queue a long time to use the jacuzzi as everyone else was wanting to use this due to the main pool being closed, so did ot spend as much time in it as we would have hoped.. I have refrained from posting a bad review until now, but having sent several emails and received no response at all regarding my comments I am extremely disappointed that no one has had the common decency to reply to me I look forward to receiving your comments

Freezing cold pool, has been for last 3 years. Complaints go ingnored, different excuse every week. Attempts to raise the issue on Facebook results in my being blocked - rather than address the problems. If you are looking to book here for a spa break - don't bother. The pool is freezing to the point that it is painful. Jacuzzi is tepid if working at all. One or more of the steam /sauna rooms are usually out of order. A persistent damp smell, shower units broken and hanging off the walls, soap dispensers are missing. This is after a supposed refurbishment

Two fabulous days away. The staff were wonderful and the spa facilities surprisingly extensive for a hotel spa. The hotel is a delight, with a superb restaurant and an ambitious new restaurant Manager. The evening dinner was well above what I'd expected for a 'chain' hotel. The service is personal, the dining room is beautifully historic and the food delights. I read other review before going...so what about the pool being cold you ask?? We found it a perfect temperature to swim in and there's no shortage of heat in the jacuzzi, steam rooms and sauna. A really, really enjoyable 2 days, thank you to the Albrighton Team. Looking forward to our next visit!

Thanks so much to Sam and team for looking after me, and my food allergies, Nothing was too much trouble and a real effort was made to accommodate my dietary requirements. Would highly recommend and will stay again.

Mi segunda vez en el Mercure, y puedo decir que fue incluso mejor que la primera. El hotel y las habitaciones son estupendas, el SPA está en muy buen estado de funcionamiento y es una maravilla, el personal del hotel muy atento y amable. El desayuno es de los mejores que conozco y el restaurante difícilmente superable. Sin duda volveré cuando tenga ocasión.