Mercure Sheffield St Paul's Hotel & Spa 4 estrelas

After a disastrous Xmas party event, this afternoon tea booking was to use a refund voucher and honestly, I won’t be returning. For £19.50 per head, we got 4 finger sandwiches each, a scone and a selection of cakes as well as unlimited tea and coffee. Sandwiches had cheap margarine and were a bit soggy. Good quality ham though! The scone was very nice, but the miniature coffee and Victoria sandwich cakes were dry, rubbery and tasted like they had been kept overnight without being sealed. Very nice pecan tart and Yorkshire tea was an added bonus. Staff were very helpful and welcoming, but it definitely felt a little bit unorganised, like nobody really knew who was doing what.

first time I have stayed at this hotel and won’t be the last Lovely staff bright and clean reception rooms very well kept to add the spa was lovely really helpful staff our treatments made us feel relaxed and pampered the thermal area was amazing 🤩 Would 100% recommend this place

You couldn't ask for a hotel in a more convenient location. Close to restaurants, bars, and amenities we needed. The place itself is modern, clean feeling, and the staff themselves friendly enough. We were given our room, and entered to a fairly spacious room. One negative, there was a smell of urine as we entered the bathroom. I sprayed my body spray, never a issue afterwards. The bed was comfortable, the room pretty dark on the evening. Spent a hour odd in the bar. The breakfast in the mornings was generally a good choice of sorts, good start to your day. Overall a good hotel, one we will concider in future

I have stayed at the hotel for 1 night in room 122. When I layed down for sleeping it was very noisy from an A/C unit. As it was not the unit in the room I decied to call the operator. He just told me I should switch off the unit in the room and that I have bad luck for getting an other room, as the hotel has been fully booked. The information was not correct and the A/C which was loud is opposide the window of room 122 (see picture). Also I have lost something in the room and I have called many times the next days and I have never received any reply to my questions (even when it was promised before). Anyhow also the receiption is unattended and even if you wait there, nobody is comming from front offices.

Stayed last night and it was excellent - comfortable and well equipped room, friendly staff, nice views and breakfast was delicious. Really don’t understand all of the negative reviews, it’s faultless and a great choice if visiting for the theatres or city hall events as it’s 2 mins from all.