Mercure Sheffield St Paul's Hotel & Spa 4 estrelas

Nota clientes Avis (Classificação ALL) 3.8/5 1.130 comentários

Mercure Sheffield St Paul's Hotel & Spa - Image 1
Mercure Sheffield St Paul's Hotel & Spa - Image 2
Mercure Sheffield St Paul's Hotel & Spa - Image 3
Mercure Sheffield St Paul's Hotel & Spa - Image 4

Descrição

Extras do hotel

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

As nossas opções de alojamento

Localização do hotel

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE SHEFFIELD
Reino Unido

GPS:53.380455, -1.468413

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos
Perto da propriedade
  • Estacionamento

THE YARD

O Yard at St. Pauls confere ainda mais variedade à sua refeição, com cozinha britânica contemporânea, incluindo bifes, bem como os mais frescos peixes e iguarias de marisco cuidadosamente elaborados.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  3.8/5  1.130 comentários

Classificação do TripAdvisor  4.0/5  3.722 comentários

Broken equipment and Spa- were not told before paying.

Nota Tripadvisor 3.0/5

PurpleWolfZo Avaliação com certificação TripAdvisor

Me and a friend booked a day pass for £25 each- were really excited to go as a treat. Were left disappointed- hot/cold shower felt like a regular shower temperature,with the cold not working. Ice room was open but not on, with no ice. The steam room, sauna and aroma room were all poor quality- all rooms were the same- steamy. There was no difference in the temperature or heat of the rooms, which we were expecting, especially because the sauna was supposed to be hot. The thing we found most disappointing was that we weren't made aware of any of the issues beforehand- as we had paid on the day at reception. All of the regulars said this was a common occurance with broken/ poor quality equipment. We ended up staying there for 30 mins before deciding to complain to reception, who said they were hoping for it to be fixed in a few weeks. Even if it was fixed, we both decided we wouldn't come again. Only saving element was that we were refunded quickly.

Dear PurpleWolfZo Thank you for your review after your recent visit to the spa at the Mercure Hotel in Sheffield. Please accept our apologies that you were not informed prior to your arrival regarding certain things that were out of order will make sure your comments are passed on to the Spa manager for him to review your comments and pleased you got your refund very quickly and efficiently. Yours sincerely Mercure Hotel and Spa Sheffield

Rooms fine, customer service lacking

Nota Tripadvisor 3.0/5

justaperson2018 Avaliação com certificação TripAdvisor

We attended a wedding here, and stayed the night. The hotel room was clean, comfortable and spacious, however there were several things that were not ideal. Trying to book took a lot of effort and was far from smooth. We were given a specific contact via the wedding party. From that email we were told that someone would contact us on a given date to make the booking. They didn't. After several tries, I got in touch with a staff member, who took some details and sent a confirmation email. However they didn't ask how many nights we would be staying, or which day we would arrive. Eventually I managed to get in touch with them again to correct this, but I had to chase up the confirmation, which had evidently been forgotten. At the wedding reception itself, we were so crammed in that the waiting staff couldn't get round our table. Therefore, half the guests on the table did not receive bubbly for the toasts; and we had to pass the plates across the table ourselves. Also, if anyone wanted to get up from the table, we all had to shuffle along, almost onto each other's laps, to enable it! On the night we stayed, I asked the receptionist what time breakfast would be in the morning (a Saturday). She said 7 - 9 am. It seemed somewhat early, but there was no information in the room to contradict it, so we set an alarm, got up considerably earlier than we would have liked to, and came downstairs to discover that in fact breakfast went on until 10.30. Not exactly a relaxing start to the day. Overall, then, the customer service we receive rather took the shine off what should have been a special stay. I do hope things improve for future guests.

Don't be put off - lovely spa day!

Nota Tripadvisor 4.0/5

Natalie S Avaliação com certificação TripAdvisor

Booked a really reasonably priced spa day deal with Afternoon Tea via Buyagift as a treat for my mum and I for mother's day. Read some of the reviews before we went and I was a little worried it was going to be a disaster, but it was totally the opposite! We both had a lovely, relaxing day - yes the pool area could do with a makeover but all of the spa facilities were working when we went and were clean. The Ishga face and body experience treatment was so relaxing and the staff couldn't have been nicer. We then went upstairs for afternoon tea in the lounge with a view of the Sheffield winter garden which was lovely - it was a sunny day which helped but the glass roof let in tonnes of light which just made it feel more relaxing. The only thing we were a bit nervous of was walking through the reception area in our robes, however no one battered an eyelid and there were plenty of other people in the lounge doing the same thing so we didn't feel out of place. The afternoon tea was GORGEOUS, lovely sandwiches, warm scones and a great choice of treats. We were asked by the staff several times if we'd like a top up of tea/coffee and nothing was too much trouble, for example providing us with a paper bag etc to take the remaining treats home. I would definitely recommend this spa day and would love to go back and do it all again!

Dear 29natalies Thank you for reviewing you recent visit to the spa at Mercure Hotel in Sheffield so pleased to hear you had an enjoyable experience for your spa day and we hope you will visit us again very soon. Yours sincerely Mercure Hotel and Spa Sheffield

A pior experiência de alojamento que já tive.

Nota Tripadvisor 1.0/5

lcasimiro Família - Avaliação com certificação TripAdvisor

Um HORROR! Nunca mais volto a este Hotel e não sei mesmo se algum desta cadeia. Dia de chegada. Os 2 elevadores principais do hotel estavam avariados. Tivemos (todos os hóspedes do hotel) de usar um elevador alternativo, na parte traseira do hotel com acesso às piscinas e SPA. Um verdadeiro inferno até conseguirmos vez no elevador. No 2 piso, o hall de entrada do elevador estava cheiro de copos e garrafas vazias postos no chão. No 3 piso, o mesmo cenário acrescido de pratos com restos de comida. Um verdadeiro horror. Reclamámos na receção que pediu desculpas e disse que ia mandar alguém limpar. Um erro de interpretação por altura da reserva fez com que um dos 3 quartos fosse com casa de banho para deficientes. Isso não seria um problema caso a limpeza do quarto deixasse muito a desejar. O cofre estava posto no chão do quarto e em cima dele dois copos e uma chaleira. tudo a uma altura máxima de 30 cm. Imagino as dificuldades que um deficiente teria para usar qualquer destes objetos. Pedimos para mudar de quarto o que só foi possível no dia seguinte. Ao final do dia (19:30h) quanto regressámos ao hotel, fomos pela primeira vez ao novo quarto e deparámo-nos com um cenário dantesco. As camas por fazer, toalhas de balho sujas e amontoadas na casa de banho, lixo nos caixotes por debaixo da mesa de televisão, enfim o quarto nem havia sido limpo. Pedimos a imediata presença do gerente que não estava disponível. Tirei fotografias a tudo para mostrar a quem quiser. Pelas 22h deram-nos então um outro quarto. Este Sim estava limpo (ou quase). Ao utilizar a casa de banho, demos conta do cesto de papéis estar cheio de lixo. Peguei no cesto e levei-o atá à receção e pedi para que me dessem outro na manhã seguinte. Fomos informados de que a limpeza dos quartos só seria feita com marcação e no máximo de 2 em 2 dias. Assim fizemos porém nunca lá passaram apesar de todos os dias dar essa indicação na receção. Até 3ª feira (3 dia), a equipa que esteve de serviço nos pequenos-almoços foi também um desastre completo. O gerente do Hotel desfez-se em desculpas e disse-me que não pudendo alterar o que já estava para trás, como forma de minimizar os danos, o último dia não seria cobrado. Mais uma "mentira". Cobraram tudo. ESTA GERÊNCIA DEVIA SER DEMITIDA!!!! Se quiserem provas do que estou a dizer posso enviar fotografias.

Hi lcasimiro Firstly i would like to apologize for what happened on your recent stay with us. If you would like to take this further please email the hotel manager on h6628-gm@accor.com who can look further into the issues raised Thank you

Bem localizado!

Nota Tripadvisor 4.0/5

MarcosRW Negócios - Avaliação com certificação TripAdvisor

Hotel confortável, bem localizado no centro de Sheffield. Camas confortáveis e bom café da manhã. Próximo a estação ferroviária e a prefeitura municipal. Há bons restaurantes nas proximidades do hotel, bem como uma rua calçada com muitas lojas.

Dear Guest Thank you for taking the time to review your recent stay at Mercure St Paul's Sheffield. I was delighted with your feedback and will ensure the team are made aware of it. Best Regards Luisa Esposito General Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 949 comentários 9.2/10 Localização
  • 1.751 comentários 5.5/10 Quarto
  • 1.414 comentários 7/10 Serviço
  • 26 comentários 8/10 Internet
  • 602 comentários 4.9/10 Limpeza
  • 492 comentários 8/10 Pequeno-almoço
  • 451 comentários 5.8/10 Comodidades
  • 393 comentários 4.8/10 Centro de Bem-Estar/Spa

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