Mercure Exeter Southgate Hotel 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.2/5 403 görüş

En iyi fiyat
garantisi
Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, İngiltere

Açıklama

Otel ekstraları

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Secure parking is available at a cost of 16GBP per day

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Konaklama olanaklarımız

Otelin konumu

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
İngiltere

GPS:50.720332, -3.528424

Telefon
Faks +44 1392 413549

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

The Brasserie Bar

Join us at the Brasserie Bar for a delightful meal, serving from 11am to 9pm. Enjoy seasonal dishes made with fresh, local ingredients in a warm, welcoming atmosphere. Perfect for special occasions or a relaxed evening.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.2/5  403 görüş

TripAdvisor Derecesi  3.8/5  3.277 görüş

2024 mükemmeliyet sertifikası

Broken bed worst sleep ever!

Tripadvisor puanı 1.0/5

Charlotte M TripAdvisor onaylı yorum

I have stayed in the Mecure Exeter numerous times and always had a pleasant experience but this time was just awful and will now not be returning! They gave us the family room as stayed with my partner and 1 year old booked in for 2 nights. Upon arriving to the room we realised the toilet flush was not working, this was bodged fixed by the manger and we were told to fix ourselves removing the cover and pull up the flush by hand! As this was a busy time of year they didn’t have any rooms for us to move to. Later that night we realised the bed was broken, the divan frame was snapped and the mattress was too big and hanging over the end of the divan. Mine and my partners backs are both absolutely killing and not the restful 2 night stay it was ment to be! I told reception in the morning about the bed which they immediately changed our room. This took up half our day moving rooms as we have a 1 year old and a lot of stuff also moving the travel cot ourself! As we only had 2 days there it was not ideal and ruined our Xmas getaway. Paige offered us 2 feee drinks and free parking which was a nice gesture. No guest should have been given that room 278! I cannot believe that they didn’t already know as at least the cleaners would have known changing the bedding as there was visible dips on the mattress. I would expect to be more reimbursed and a formal apology from a 4 star hotel.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with us, especially as you have stayed at Mercure Exeter on several occasions previously. On this occasion, we fully acknowledge that your stay fell well below the standards expected of a four-star hotel. Please be assured that your feedback has been shared with the hotel management and housekeeping teams and immediate actions are being taken to address the maintenance and communication failures highlighted. We are committed to ensuring this situation is not repeated. Kind regards, Front Desk Mercure Exeter

Great location, good facilities, lovely service

Tripadvisor puanı 5.0/5

acinorev TripAdvisor onaylı yorum

Stayed here for two nights end of November and had a lovely time. Hotel was a perfect location for the Quay and Cathedral/Christmas markets. 5 to 10 mins walk. Breakfast was nice, lots of choice, our room was ample, comfy bed and amazing shower. We ate dinner in a couple of local pubs which was nice. White Hart across the road was good for dinner or a drink or two. Staff in hotel were very helpful and friendly, we were not disappointed with a lovely festive break in a lovely decorated hotel. Definitely recommend for a short break.

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay with us and that our team and facilities met your expectations. It is always a pleasure to know our guests have had a positive experience, and your comments will be shared with the team as encouragement and recognition of their hard work. We truly appreciate you taking the time to leave a review and hope to welcome you back to Mercure Exeter again in the near future. Kind regards, The Mercure Exeter Team

Perfect

Tripadvisor puanı 5.0/5

David F TripAdvisor onaylı yorum

Only stayed one night but found everything perfect. All staff very helpful. Would not hesitate to return. Thank you to all involved.

Dear Guest, Thank you for your lovely review, we are so glad you enjoyed your stay here at The Mercure Southgate hotel! We hope to welcome you back Soon! Best Wishes, Reception

Great Stay, but Let Down by Leisure Facility Charges

Tripadvisor puanı 4.0/5

VivJoFlipFlop TripAdvisor onaylı yorum

Lovely stay at Mercure Exeter—fantastic location - a lovely run to the cathedral and quay. However, I was disappointed to find a £10 fee to use the pool and jacuzzi, something not made clear anywhere in the hotel. I paid, only to discover the jacuzzi was closed for maintenance. When I asked for a refund at the leisure desk, there was no apology and the request was refused. Thankfully, Abi at the main hotel reception was wonderful—apologetic, helpful, and genuinely kind. Although she couldn’t issue a refund due to the leisure centre being run separately, she completely turned the experience around. Thank you, Abi. I’ve since followed up with 3dleisure regarding the charge.

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay with us and that our team and facilities met your expectations. It is always a pleasure to know our guests have had a positive experience, and your comments will be shared with the team as encouragement and recognition of their hard work. We truly appreciate you taking the time to leave a review and hope to welcome you back to Mercure Exeter again in the near future. Kind regards, The Mercure Exeter Team

Average hotel.

Tripadvisor puanı 3.0/5

Tony P TripAdvisor onaylı yorum

Average hotel, dated bedrooms although bathrooms seem to have been upgraded. Towels are a disgrace like sandpaper! Need renewing. Everything was clean and the bar service was good but probably try somewhere else on next trip.

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your honest comments. We are sorry to learn that aspects of the bedrooms and towels did not meet your expectations. We value all guest feedback as it helps us identify areas where we can improve, and we appreciate you choosing to stay with us. Should you consider visiting the area again in the future, we would welcome the opportunity to provide you with a more enjoyable experience. Kind regards, The Mercure Exeter Team

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 1.043 görüş 9.3/10 Konum
  • 1.506 görüş 5.7/10 Oda
  • 1.170 görüş 8.7/10 Hizmet
  • 12 görüş 4.1/10 Wifi
  • 765 görüş 5.2/10 Konfor
  • 513 görüş 5.4/10 Hijyen
  • 489 görüş 7.4/10 Kahvaltı
  • 457 görüş 4.9/10 Fiyatının Karşılığı

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

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