Mercure Paignton Hotel 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 733 görüş

En iyi fiyat
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Mercure Paignton Hotel - Image 1
Mercure Paignton Hotel - Image 2
Mercure Paignton Hotel - Image 3
Mercure Paignton Hotel - Image 4
22 25 Esplanade Road, TQ4 6BQ PAIGNTON, United Kingdom

Açıklama

Otel ekstraları

  • Brand-new central hotel with onsite parking

  • Seafront location with seaview rooms

  • Restaurant and bar with a seaview terrace

  • Family and pet-friendly rooms

  • 1 of 2 ALL hotels with a loyalty scheme in the local area

Konaklama olanaklarımız

Otelin konumu

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
United Kingdom

GPS:50.4375, -3.5578

Telefon

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  733 görüş

TripAdvisor Derecesi  4.0/5  190 görüş

This one-year-old hotel is obviously having problems.

Tripadvisor puanı 3.0/5

Q5490DJchris TripAdvisor onaylı yorum

Deluxe Privilege room with double bed and sofa bed with bay view including half board for two nights was what we booked. The room was as described with a big telly (which you can watch from the bed or sideways from the sofa or chair) and modern attractive and practical surfaces. This style room includes an espresso machine. The machine was provided with two coffee pods which provided the two of us a coffee each on the first night but the hotel had no more pods available during our stay. The room had slightly more shelving and hanging space than Premier Inns and Travel Lodge but the facilities were generally the same. Breakfast on the first morning was confusing in its layout. This was improved on the second day but, of course by then we had memorised the previous day's layout (where the juices had been hidden out of site at the far end of the bar - something we only discovered after breakfast! The runny jam, marmalade and Marmite were dispensed from lever operated hoppers and not very appetising. The cooked breakfast was not up to Premier Inn standard - large chewy lumps of mushrooms, bacon like cardboard, tasteless black pudding, the usual consolidated scrambled egg and really poor sausages. The coffee from the machine was the poorest we had ever come across. Our evening dinner (when booked promised to comprise a full three courses but on booking in we were told that the deal was up to £30 each - not enough for 3 courses. The wine lists were just a joke - there was only one red available by the bottle, classed as 'Local' at £55.00 per bottle, and the 'by the glass' list lacked any that was actually available in red, pink or white! However, the three which were available pleased us luckily. Now the meal on the first night was excellent - beautifully prepared and presented in both main course and pudding - just delicious! On the second night there was obviously a change of kitchen staff - burnt burger, poor fish, badly presented and generally not up to standard. Next time we go to Paignton we'll look for somewhere else.

Dear Q5490DJchris, Thank you for sharing your detailed feedback about your recent stay at our hotel. We appreciate your thorough review and take your comments seriously as we strive to improve our services and guest experiences. We're glad to hear that you found your Deluxe Privilege room to be comfortable and well-equipped, with modern and practical amenities. However, we apologise for the inconvenience regarding the availability of coffee pods during your stay. Your feedback has been shared with our team to ensure that such issues are addressed promptly. We're also sorry to hear about the confusion and issues you encountered during breakfast and dinner. Rest assured that your comments have been shared with our restaurant and kitchen teams for further review and improvement. Regarding your concerns about the wine lists and the quality of the meals, we appreciate your feedback and will review our offerings to ensure that they meet our guests' expectations. We're grateful for your constructive feedback, as it helps us identify areas for improvement. We would like to discuss your experience further to ensure that your concerns are properly addressed. Please contact me directly at jason.parry@accor.com at your earliest convenience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. With best wishes Jason

Good - could be better if management act on comments

Tripadvisor puanı 4.0/5

Myrtyl TripAdvisor onaylı yorum

I stayed at the Mercure Paignton on my own for a short two night break The hotel is new, having only opened last year alongside its sister Ibis hotel next door - both part of the Accor chain The outside is pleasant when you approach with outdoor seating and pleasant flower borders (note someone should be regularly checking these for rubbish that has either blown in or been dropped in them) Check in was efficient and everything explained (other than a restaurant issue I'll mention later) The room was the "Deluxe Privilege room with bay view". A fairly standard room layout with the benefit of a sofa (that can be converted to an extra bed). View from the room is really good however the window was dirty on the inside with hand prints and grease marks that had been overlooked by housekeeping ALL Gold members should get what they call a 'welcome amenity' (to be fair this is usually nothing more than some fruit or cakes or chocolates) - but I received nothing alas - perhaps the hotel aren't fully aware of the ALL programme (though they did remember the drinks voucher) Bed was comfy and the bathroom fine - with the benefit of shower controls whereby you can turn the shower on without getting wet doing it Safe was locked when I arrived (again this should be on the housekeeping check list), reception arranged for this to be opened and the maintenance man arrive fairly quickly Minor gripe - all the coffee pods were decaffeinated Another minor gripe - shower gel container was empty Used the small gym on both days - one bench with plenty of free weights, treadmill, crosstrainer and bike. Also towels and water available. Lucky enough to have it to myself on both occasions. I'd booked in for the half board so had requested 6pm for the evening meal. Arrived downstairs to be advised that the restaurant was in fact closed for a function (may have been helpful for reception to advise of this on check in). However they had set up some tables in the breakfast area, so I was seated there. The staff were all very friendly though one poor lady did have to go and ask about everything as 'it was only her second day'. The menu is small but with a decent amount of choice. My opinion, for the class of hotel, is that unless you are on half board, it is a little overpriced for what you get. I had the tomato linguini - supposed to be accompanied by garlic bread which I had to ask them for (what turned up was not freshly made garlic bread, but the very cheap slices you'd expect from a supermarket - but at least they came). My dessert was also brought out for me a couple of minutes after I'd started my main course - it wouldn't have been difficult to see I wasn't ready for the dessert yet given only one other couple dining. The dessert itself, chocolate delice, looked nice but taste-wise was underwhelming Breakfast next day was 'OK' - nothing special at all and as previous reviews have commented, a little light on the selection of fruit etc., though oddly they did have smoked salmon each day so lack of fruit probably not a cost saving measure. Usual selection of hot items. Bread for toaster again was very poor quality bread unfortunately. Coffee is from one machine which was fine as it was quiet, but not sure how it would cope on a busy sitting. Didn't really see many staff at breakfast, the ones I did did say good morning. Seemed to be a lot of non-breakfast staff going in and out getting coffees etc which didn't look too professional Spent a pleasant day doing some touristy bits - the steam train / ferry to Dartmouth which is well worth going on Returned to room - shower gel still empty, the box of tissues I'd used the last ones of also not replaced neither were the tea bags - again these should be on housekeeping checklists so why missed is an issue (especially as other reviews have flagged this). The two waters were replaced but not the two soft drinks - reception mentioned they don't replace these ... given that all you get is a very tiny Pepsi and a very small juice, perhaps they should look again at this policy if people staying a few nights Checkout again was fine - they did ask if any issues and I mentioned some of those above which were noted down So it is a nicely located hotel and could be excellent if they listen and act on feedback. Posting a standard response on tripadvisor isn't the same as proactively resolving the issues. It's the type of hotel which could go downhill very quickly if the little things aren't sorted. Let's hope they do act as Paignton needs some good hotels

Dear Myrtyl, Thank you for sharing your detailed feedback about your recent stay at the Mercure Hotel Paignton. We appreciate your thorough review and take your comments seriously as we strive to improve our services and guest experiences. We're glad to hear that you found our hotel's location convenient, and that check-in was efficient. However, we apologise for the oversight regarding the cleanliness of your room's window and the missing amenities. Your feedback has been shared with our housekeeping team to ensure that such issues are addressed promptly. We're also sorry to hear about the issues you encountered during your dining experience and at breakfast. Rest assured that your comments have been shared with our restaurant and breakfast teams for further review and improvement. Regarding your concerns about the amenities for ALL Gold members and the replacement of in-room items, we appreciate your feedback and will review our processes to ensure that they align with our guests' expectations. We're grateful for your constructive feedback, as it helps us identify areas for improvement. We would like to discuss your experience further to ensure that your concerns are properly addressed. Please contact me directly at jason.parry@accor.com at your earliest convenience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. With best wishes Jason

Sea front modern Hotel

Tripadvisor puanı 5.0/5

Phil B Couples - TripAdvisor onaylı yorum

Great location- friendly staff, rooms are well maintained and comfortable breakfast we found to be very enjoyable good selection and hot items were hot(not always the case at some buffet breakfasts) poached eggs to order perfectly cooked, car parking at a daily charge of £15 on a first come basis definitely worth a stay if visiting the Area

Dear Phil B, Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you had a great experience during your stay at our hotel. It's fantastic to know that you found our location to be great and that our staff were friendly and accommodating. We take pride in maintaining our rooms to a high standard, and we're glad that you found them comfortable and well-maintained. We're delighted that you enjoyed our breakfast offerings and found the selection enjoyable. Ensuring that our hot items are served hot and that made-to-order items like poached eggs are cooked perfectly is a priority for us, and we're pleased that we met your expectations in this regard. Thank you for your understanding regarding the parking charge. We're glad that you found it worth it for the convenience of staying in the area. We appreciate your recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay in the future! With best wishes Jason

Worth getting the Privilege rooms with a view

Tripadvisor puanı 5.0/5

teamy Couples - TripAdvisor onaylı yorum

Fantastic location, very central,. We had room 201 wow what a view. Bed was huge and room was big as well, had everything you would need. Walk in shower, slippers and bath robes. View was over looking the prom and pier. Breakfast was great even had salmon. No issues with a table . Staff were very friendly and helpful. Yes parking is first come and £15 for 24 hrs but I didn’t move the car! No matter where you stay it’s the going rate. Town is a four minute walk. Torquay a bit further walked there and got bus back (£4 for two persons) Would definitely be going back.

Dear teamy, Thank you for taking the time to share your fantastic experience with us! We are thrilled to hear that you enjoyed your stay at our hotel and that you found our location to be fantastic and central. It's wonderful to know that you were impressed with the view from room 201 and that you found the bed huge and the room spacious with all the amenities you needed. We're delighted that you enjoyed the walk-in shower, slippers, bathrobes, and the picturesque view overlooking the prom and pier. We're glad to hear that you had a great breakfast experience and that our staff were friendly and helpful throughout your stay. Providing exceptional service is our top priority, and we're thrilled that we met your expectations in this regard. Thank you for your understanding regarding the parking situation, and we're pleased that it didn't detract from your overall experience. We appreciate your feedback regarding the town's accessibility and transportation options. We're thrilled to hear that you would definitely be returning, and we can't wait to welcome you back for another enjoyable stay! With best wishes Jason

A Return on the Cards 👌

Tripadvisor puanı 5.0/5

Lee K TripAdvisor onaylı yorum

Really pleasantly surprised how nice this place is , room was amazing with a fantastic panoramic view of Torbaydos and the Staff were pleasant especially Amy whom when above and beyond, would definitely recommend a stay for the Wow factor!!

Dear B7586LTleek, Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you had such a fantastic stay and that our hotel exceeded your expectations. It's wonderful to know that you enjoyed the panoramic view of Torbaydos from your room and that you found it amazing. We take pride in providing our guests with comfortable and memorable accommodations, and we're delighted that you had such a positive experience. We will be sure to pass along your compliments to Amy and the rest of our staff. Providing exceptional service is our top priority, and we're thrilled to hear that Amy went above and beyond to ensure you had a pleasant stay. Thank you for recommending us for the "Wow factor"! We truly appreciate your recommendation and hope to have the opportunity to welcome you back for another fantastic stay in the future. With best wishes Jason

ile iş birliği içinde TripAdvisor

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Paignton şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (KDV ve turizm vergisi dahil) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.