Mercure London Staines upon Thames Hotel 3 gwiazdki

Ocena na stronie TripAdvisor 3.5/5 Liczba opinii: 1 070

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Mercure London Staines upon Thames Hotel - Image 1
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Thames Street, TW18 4SJ STAINES, United Kingdom

Opis

O hotelu

  • Nearby Thorpe Park, Legoland and Chessington

  • Situated by the River Thames with scenic terrace area

  • In-house bar & restaurant serving authentic local dishes

  • Function room capable of holding up to 40 guests

  • Close to the town centre and train station

Nasze pokoje

Lokalizacja hotelu

Mercure London Staines upon Thames Hotel

Thames Street
TW18 4SJ STAINES
United Kingdom

Pozycja GPS:51.431839, -0.511763

Telefon
Faks +44 1784 454858

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

RIVERSIDE RESTAURANT

Zdjęcie nieumowne

The Riverside Restaurant invites you to sample the very best in food and beverage. Choose from a wide range of traditional and international dishes, prepared from only the freshest and highest quality ingredients.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena TripAdvisor  3.5/5  Liczba opinii: 1 070

Bizarre Mercure Experience

Ocena na stronie TripAdvisor 3.0/5

804vinces Opinia zatwierdzona w TripAdvisor

Not the quality of most Mercures and I’ve stayed in quite a few, - no lift, very basic, tired room with a strange smell. On check in I was told the bar was 24hrs, but when I came back at 11.00pm was told I would have to wait until 1.00am for it to reopen, due to staff change over. The bar manager was just downright rude saying reception was wrong Bizarre!

Do they understand customers are actually paying to stay here?

Ocena na stronie TripAdvisor 2.0/5

dhps1979 Rodziny - Opinia zatwierdzona w TripAdvisor

Although the rooms are decent enough, very comfortable beds and lovely balcony looking over the river Thames… Any interaction with the staff just felt rather odd? I just felt they lacked any training in hospitality or customer service, one evening the fire alarm repeatedly went off during the early hours and when brought to attention of the reception staff he couldn’t even say sorry, just repeatedly pointed out it was for our safety, which I understand, but it should not have repeatedly gone off! Also when asking at the bar what wine they had the barman just pointed at the list! Anyway, not bad for a nice hotel near Thorpe Park.

Great stay

Ocena na stronie TripAdvisor 5.0/5

miroslavab461 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Stayed one night only, great location, fantastic walks by the river. Wonderful friendly staff, top marks for Magda! Very helpful and efficient. Parking available outside the hotel, very convenient. Would definitely recommend and will come back again.

Disappointing and uncomfortable stay.

Ocena na stronie TripAdvisor 2.0/5

Kirsty M Opinia zatwierdzona w TripAdvisor

I stayed at this hotel for one night for a business trip and thank god it was only for one night. I checked in and was told I’m on the second floor, I asked if they had a lift and I was just told a point blank “No” - no offer to help me with my bags or anything. Anyway I hoofed my way up a couple of flights of stairs and had to follow the winding corridors like a maze until I got to my room. It was very basic, but seemed clean. However it did lack facilities, there was no fridge, not even a bottle of water left in the room. Only one towel. And now for the worst part. The bed was huge and the bedding very clean but my gosh the mattress was hard as rock. When I looked it wasn’t even a proper mattress, only a thin layer of foam. I therefore had THE worst nights sleep ever and on top of that I got up in the morning crippled. I genuinely don’t think I could have handled another night in that bed hence my joy at only being there one night. The room was also very very warm even though it’s October so I had to sleep with the window open, which was quite noisy due to passing trains and traffic noise. Breakfast was “ok” but definitely not worth £15.50. Next time I do a similar work trip I will definitely avoid this hotel and stay in the one further down the road.

Wonderful weekend stay

Ocena na stronie TripAdvisor 5.0/5

chrissie348 Friends getaway - Opinia zatwierdzona w TripAdvisor

On arrival we were quickly checked in and found our rooms perfectly prepared with everything needed for a comfortable stay. The bar staff were very helpful and we had a delicious evening meal, we were all very impressed with the food served. Breakfast was a joy and there was a fantastic selection of items offered, in very comfortable surroundings. Magda was particularly helpful and made sure we had everything we needed. The rooms and public area were kept exceptionally clean and we were all impressed with the hotel. We will certainly be visiting here again as we had a wonderful few days in Staines, its a great location with easy access to London and Windsor. Nothing to complain about during our stay

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 68 Liczba opinii 9.1/10 Lokalizacja
  • 90 Liczba opinii 7.9/10 Pokój
  • 58 Liczba opinii 8.8/10 Obsługa
  • 52 Liczba opinii 8.1/10 Komfort
  • 32 Liczba opinii 7.9/10 Czystość
  • 30 Liczba opinii 5.5/10 Dobra oferta cenowa
  • 25 Liczba opinii 6.7/10 Śniadanie

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