Mercure London Staines upon Thames Hotel 3 gwiazdki

Ocena klientów 3.8/5 Liczba opinii: 3 960

hotel certyfikowany ALLSAFE

Zarezerwuj ten hotel
Pokój  1

Gwarancja najniższej ceny

Jak to działa?
Mercure London Staines upon Thames Hotel
Zobacz na mapie
+ 15 Usługi

O hotelu

  • Nearby Thorpe Park, Legoland and Chessington

  • Situated by the River Thames with scenic terrace area

  • In-house bar & restaurant serving authentic local dishes

  • Function room capable of holding up to 40 guests

  • Close to the town centre and train station

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Usługi w hotelu i w okolicy

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Zameldowanie online
  • Wi-Fi/dostęp do Internetu
  • Zewnętrzny parking hotelowy Płatne usługi
  • Dostępność dla osób niepełnosprawnych
  • Hotel z całkowitym zakazem palenia
  • Recepcja otwarta całą dobę
  • Wczesne zameldowanie/Późne wymeldowanie Płatne usługi
  • Pranie chemiczne Płatne usługi
Gastronomia
  • Śniadanie Płatne usługi
  • Liczba restauracji: 1
  • Liczba barów: 1
  • Obsługa hotelowa
Rozrywka
  • Golf Płatne usługi
  • Sporty wodne i plażowe Płatne usługi
  • Inne zajęcia sportowe
Usługi biznesowe
  • Sale konferencyjne: 1
  • Samoobsługowe business centre
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Mercure London Staines upon Thames Hotel

Thames Street
TW18 4SJ staines
wielka brytania

Tel: +441784334800

Faks: (+44)1784/454858

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

  • Staines :  STAINES

  • Samolotem

    LONDON CITY W 71,8km / 44,62 mil

  • Samolotem

    LONDON GATWICK W 60,7km / 37,72 mil

  • Samolotem

    LONDON HEATHROW W 7,2km / 4,47 mil

  • Pociągiem

    STAINES W 0,5km / 0,31 mil

Pozycja GPS:51.431839, -0.511763

Nasze pokoje

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities. All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

Nasze restauracje i bary

RIVERSIDE RESTAURANT

Rodzaj serwowanej kuchni: Międzynarodowa

The Riverside Restaurant invites you to sample the very best in food and beverage. Choose from a wide range of traditional and international dishes, prepared from only the freshest and highest quality ingredients.

RIVERSIDE BAR

The Riverside Bar is ideally located adjacent to the River Thames and serves a full range of hot & cold dishes and drinks. Why not enjoy a Latte on the Terrace when the sun is out?

Zdjęcie nieumowne

  • Poniedziałek
  • Wtorek
  • Środa
  • Czwartek
  • Piątek
  • Sobota
  • Niedziela

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 1

  • Maks. rozmiar: 30 m²

  • Maks. pojemność: 40 osoby

  • Maks. liczba uczestników bankietu: 24 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Mercure London Staines upon Thames Hotel

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 3.8/5

Liczba opinii: 3 960

Ocena TripAdvisor 3.5/5

Liczba opinii: 1 007

Leisure trip

Ocena na stronie TripAdvisor 2.0/5

paulsvaughan 12/09/2021 Opinia zatwierdzona w TripAdvisor

As per previous reviews, the property is dilapidated and in need of total refurbishment. We stayed three nights and our room was never cleaned. We had to ask for clean towels and tea\coffee everyday. The only plus point to our room was the air conditioning. At breakfast the bread was covered in mould, not just a small odd spot but large dark green areas. The bread was removed and replaced after it was pointed out to the staff member. The fruit salad was past it's best and tasted 'zingy'. The staff were friendly but we're dealing with a premises which is not fit for purpose.

by the river

Ocena na stronie TripAdvisor 3.0/5

tedhill50 14/08/2021 Opinia zatwierdzona w TripAdvisor

This hotel has been around in Staines for a long time. My experience with this hotel goes way back. The hotel was ok but a bit tired, it could do with some upgrading, and given the location next to the river with a terrace overlooking the river, Accor hotels may wish to consider an upgrade investment. On arrival, the room I was given was quite old but not as old as the bed, which was very uncomfortable, springs and back come to mind. Have to say that when this was pointed out the next morning the hotel changed my room straight away with no quibble. The car park is interesting, if you don't register with the reception within 20 mins of arrival (so I was subsequently told) you could incur a fine of £100. The reception didn't make make aware of this on arrival and due to the rain throwing it down, I failed to see the signs, which were not too prominent. so make sure you register your car if you are driving to this hotel. Overall a reasonable stay

Disappointing hotel that could be great with a complete refurbishment.

Ocena na stronie TripAdvisor 2.0/5

Roamer1301 12/08/2021 Opinia zatwierdzona w TripAdvisor

In need of a complete refurbishment. Rooms do not look like the website photos. As soon as we entered the room we wanted to leave. If we could have had rooms at the Premiere Inn nearby we would have left but it was fully booked. We also did discuss leaving and returning home but decided as we had travelled so far(South Wales) we would stay. The carpeted corridors were trip hazards and were threadbare and dirty. We had a small shared balcony (my Sister and partner had a room next door) . These balconies needed cleaning and painting as did the small patio doors. Chipped furniture and trimmings hanging off. We had a fridge and hospitality tray in a cupboard. Unfortunately when I opened the fridge I was face with a black mass at the back of it?? I nearly vomited and got really upset. We told reception and they apologised profusely when I showed them a photo of it. She told us she would get it sorted, which she did as when we came back from a few hours out, it had been cleaned but I was too afraid to use it. My Sisters room didnt have a fridge? Definitely a health and safety hazard. I must admit the bed was clean and comfortable and the bathroom had clean fluffy towels for us to use. Breakfast was also ok. Staff were lovely and cleaned the tables away quickly. and had all you needed to set you up for the day. Accor Live apparently have elevated hygiene and prevention measures with an Allsafe label. And assure that these standards have been met, not in this hotel it hasn't. For what we paid for these rooms we all felt was overpriced and very under pa for the Mecure brand.

Staines upon Thames

Ocena na stronie TripAdvisor 5.0/5

Dreamer39083422508 Business - 03/04/2021 Opinia zatwierdzona w TripAdvisor

A great hotel on the river so fantastic sunsets when weather permits. The team present a clean and safe environment with minimal contact throughout. My stay was for permitted business along with all others staying at the time. I did not sample the breakfast, however, it smelt good when `I was leaving. WIll definitely use again in the future. :)

Dear Dreamer39083422508, Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and the location. We look forward to welcoming you back again soon. Kind regards, Vijay Pampana (General Manager)

Good Hotel

Ocena na stronie TripAdvisor 4.0/5

adey906 25/09/2020 Opinia zatwierdzona w TripAdvisor

My second stay in a month. As before the staff were excellent, the hotel is probably the best located in Staines and right next to the River. The only issue is that the hotel is in need of a refurbishment and looks very tired in places, particularly the main public areas. Otherwise thoroughly recommended.

Dear adey906, Thank you for taking the time to review your recent stay with us. I am pleased that you appreciated our location and found the team to be friendly and efficient. We had hoped to have had a refurbishment earlier in the year which would have addressed the tiredness of the hotel. Unfortunately, this was postponed to a later date, which has not yet been confirmed. Despite these concerns, I sincerely hope that we will have the opportunity to welcome you back again soon Kind regards, Vijay Pampana (General Manager)

Old and too hot

Ocena na stronie TripAdvisor 1.0/5

86natalies86 13/08/2020 Opinia zatwierdzona w TripAdvisor

we stayed here for a wedding. The previous night we stayed in the Premier Inn for cheaper. That room was great clean and had air conditioning. In this hotel we were also told to wear face masks. However upon our arrival at the mecure this was not the case. We were greeted by a nice and helpful lady in reception. However, she was the best part of the hotel. Our room was on the bottom floor along a old and tired corridor where the carpet looked accident and very worn. We went into our room that was average size. We were hit by the heat. It had one portable fan that wasn't on. It had two tiny windows. The patio doors you could only have open if you didn't mind the constant stream of the general public watching you get changed. Therefore the room was a sweat box. It completely ruined my getting ready process for my best friends wedding. You could obviously not have them open on the night either. The bathroom had no fan so was hot and smelly. The rooms decor was old and tired and was moderately cleaned. The bed was ok however, we didn't sleep due to the heat. the TV only had 5 channels. Overall the stay was not pleasant and I wish we had continued our stay at the Premier Inn. DO NOT RECOMMEND.

Dear 86natalies86, Thank you for taking the time to write a review. Whilst I am pleased to read that, the lady at reception was friendly and helpful. I am sorry that your overall experience was not a positive one, and wish to offer you my sincere apologies for this. I am sorry that the room your were in was hot and you had an uncomfortable night stay due to hot weather we had recently. Air-conditioning can only be guaranteed when staying in one of our upgraded privilege rooms and I apologise if you had booked one of these but did not receive it. We were due a refurbishment earlier in that would have addressed the issues you highlighted. Unfortunately, this had to be postponed due to current situation in hand (Covid 19) and left us short on time in making the improvements ourselves Our maintenance team, as part of their ongoing property improvement programme is focused on improving the fabric and décor throughout the hotel and I have asked them to attend to the room you were in and address the issues you highlighted immediately. Despite your disappointment, I do hope that you will return in the future, and allow us the opportunity to better serve you. Kind regards, Vijay Pampana

Nice hotel but needs a makeover

Ocena na stronie TripAdvisor 4.0/5

MDebono Business - 09/02/2020 Opinia zatwierdzona w TripAdvisor

The hotel has a charm all of its own. Staff and Food quality excellent. It just needs upgrading. Did not appreciate the fact that there was no breakfast on Saturday morning . I needed to check out early and was told i would have to order breakfast. This is just not on .

New Years Eve

Ocena na stronie TripAdvisor 4.0/5

Guide539412 Couples - 04/01/2020 Opinia zatwierdzona w TripAdvisor

Really enjoyed ourselves - reception was excellent on arrival. However, when we got up the next morning there was no milk to make a cup of tea and only one two bath towels which we had used on arrival, so no clean ones anywhere we could see. Normally hotels usually give you spare towels and not just two !! The amount of people on the night was much better than the previous year ( not lots of kids running around) we did notice that there were no canapes on arrival for the evening and no champagne/possecco at midnight which was disappointing. Overall we did enjoy ourselves and will definitely return for next New Years Eve.

Dear Guide539412, Thank you very much for taking the time to write a review. I am pleased to read that you had a pleasant stay. I noted your comments about the extra towels and no prosecco/champagne was offered at midnight. For which i apologies I shared your comments with the relevant department heads to ensure such incidents do not recur in future. I look forward to welcoming you back again soon. Kind regards, Vijay Pampana General Manager

Staines by the Thames

Ocena na stronie TripAdvisor 4.0/5

Mark S Business - 13/12/2019 Opinia zatwierdzona w TripAdvisor

Nice hotel right by the side of the River Thames. Staff were welcoming and i was fortunate to have a room overlooking the river. Easy parking and well located for routes into London or other local attractions.

Tired and unengaging staff

Ocena na stronie TripAdvisor 2.0/5

Helen M Couples - 21/10/2019 Opinia zatwierdzona w TripAdvisor

A very tired hotel in a great location with huge potential. Not what I would call Mercure UK standard Staff generally very young and totally unengaging with customers, with the exception of the 2 gentlemen at breakfast. Will not return without something changes

Dear Helen M, Thank you for taking the time to write a review.. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our refurbishment was unfortunately postponed earlier in the year which would have addressed the tired décor and the overall condition of the room. I have however asked Maintenance that whilst we wait for the refurbishment to take place, they prepare a revised property maintenance plan that focuses on the bedrooms/bathrooms that will bring them up to a better standard . I do hope that you will reconsider and return in the future when you will see the amazing transformation the refurbishment will have made. Kind regards, Vijay P

Surprising Hotel

Ocena na stronie TripAdvisor 4.0/5

Jill4499 Couples - 09/10/2019 Opinia zatwierdzona w TripAdvisor

This hotel is a real surprise....from the outside you cannot see the hidden beauty. This hotel is very comfortable....picturesque outlook onto the Thames ....good rooms...good beds....good pillows....great food...just a nice atmosphere....home away from home....

Dear Jill4499, We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vijay P

Need renovation

Ocena na stronie TripAdvisor 2.0/5

Nejma Business - 22/09/2019 Opinia zatwierdzona w TripAdvisor

This hotel needs to renovate the rooms urgently. My room was smelling due to an old leak on the carpet. furniture as sofa must be changed because it’s dazmaged. The bathroom need to be renovated too. Tap leaking in the bathroom Breakfast ok.

Very run down hotel in bad need of renovation

Ocena na stronie TripAdvisor 1.0/5

Adventurer566211 Family - 16/09/2019 Opinia zatwierdzona w TripAdvisor

Was very disappointed by the state of this hotel. Furniture was broken, paint was scratched, chipped and worn, carpets stained, light bulbs broken in bathroom, oil over the door, moisture stains on ceiling, drains blocked. The reception and shared areas are no better. Additionally insulation is very poor, you can hear all noises of the room above and of the corridor. The only saving element was the attempt by the lady on reception to do her best to fix what she could.

Dear Mr Adventurer566211 Thank you for taking the time to write a review. This is very much appreciated. Whilst I am pleased that the staff member at the front desk was helpful, I am sorry that the overall condition of the hotel did not meet your expectation. Unfortunately, our refurbishment planned for last year that would have addressed the issues you highlighted had to be postponed. We are hoping that it will not be too long before it takes place. This does not preclude from the fact that the bedroom/bathroom was not cleaned properly and has oil stains on the doors and stains on the ceiling. In offering my apologies please, rest assured that I have expressed my concern and disappointment with the Housekeeper. Despite your concern, I hope you will give us the opportunity to better serve you in the future Yours Sincerely Vijay Pampana

Tired,old and dirty

Ocena na stronie TripAdvisor 1.0/5

TraceyW2220 Couples - 11/07/2019 Opinia zatwierdzona w TripAdvisor

The room we had was very tired and in need of an update. In addition it was not clean, finding hair in the shower and carpets dirty. We would not recommend staying here. The only high point was one of the reception staff members providing advice in finding our way around

Dear Tracey2220, Thank you for taking the time to write a review. This is very much appreciated. I am sorry that on this occasion we did not meet the expected level of service. We have an ongoing maintenance programme in place to ensure we maintain and improve the quality of our product. I am sorry over the cleanliness of the room. This will be addressed with the Head Housekeeper and the necessary retraining will be done with the team members concerned. I am glad the Reception team members were helpful. Once again my sincere apologies over our shortcomings on this occasion. We do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne C

Relaxing and lovely location

Ocena na stronie TripAdvisor 3.0/5

Holidaymakers17 Couples - 12/06/2019 Opinia zatwierdzona w TripAdvisor

The hotel is looking very tired inside and out and despite being a Platinum member, there wasn't any water in the fridge nor any biscuits, so it was a very standard stay. We asked for water and were promised some would be put in our room, but it didn't materialise and the water in the cold tap (which was unmarked as the H & C had worn away) was tepid all the time. The breakfast was OK but the Melon on both days tasted 'Fizzy' as if it had started to ferment and the yogurts were not nice. The hot food was nicely cooked. The exterior and the interior was worn and in need of new paint, new furniture and a general face lift.

Dear Holidaymakers17, Thank you for taking the time to write a review. I am sorry that on this occasion we did not meet the expected level of service. My sincere apologies over this and any inconvenience caused. I will certainly ask my team to look into our shortcomings and the necessary retraining will be done with the team members concerned. I will likewise share your comments regarding the condition of the hotel with our Head Office Team. We are hoping to have a refurbishment to both our rooms and public areas in the not too distant future. We do hope you will continue to use the Mercure brand in the not too distant future. Kind regards, Anne C

needs to be seriously refurbished

Ocena na stronie TripAdvisor 2.0/5

Paradise42089913261 Business - 27/05/2019 Opinia zatwierdzona w TripAdvisor

very noisy room with a window out of age, you can hear perfectly all the time the train passing on the railways just beside in fact I think that this hotel needs a complete refurbishment of the rooms, it is currently far away from the "Mercure hotel" quality standard and I have already experienced in many other locations.

Dear Paradise 42089913261, Thank you for taking the time to write a review about your recent stay with us. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Our current owners who bought the hotel a year ago were aware of the need for investment and i will forward your comments to the head office. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future after we have been refurbished Yours Sincerely, Vijay Pampana

Riverside

Ocena na stronie TripAdvisor 4.0/5

Stephen M Friends getaway - 23/05/2019 Opinia zatwierdzona w TripAdvisor

great location for this side of town, easy access to M25 and roads into London. Nice riverside setting, easy walking to local pubs and shops. Fun bar, nice breakfast room and good prices. The Ritz it is not, but at this price it has everything you need.

Dear Stephen M, Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Yours Sincerely, Vijay Pampana

No hot water in the Shower

Ocena na stronie TripAdvisor 3.0/5

Sunshine64463422305 Family - 25/02/2019 Opinia zatwierdzona w TripAdvisor

Hotel was good value for money. Staff were friendly. Water very hot in the bathroom sink but no hot water in the shower despite turning the tap in every direction. Balcony not accessible due to patio door being locked for security reasons.

Dear Sunshine64463422305, Thank you for taking the time to write a review. This is very much appreciated. I am sorry on this occasion we did not meet the expected level of service. My sincere apologies over any inconvenience caused. I am glad the staff were friendly and that the hotel was good value. We do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne C

friendly team and good location

Ocena na stronie TripAdvisor 3.0/5

Holidaymakers17 Couples - 30/11/2018 Opinia zatwierdzona w TripAdvisor

Our room and upstairs in the hotel can only be described as tired. The bathroom had broken bits including a missing plug and we dropped something down by accident that was difficult to retrieve. There was 1 flat pillow each, the bed was really uncomfortable. Breakfast was nice and the staff were lovely

Dear Holidaymakers17, Thank you for taking the time to write a review. This is very much appreciated. I will certainly share your comments regarding the condition of the Hotel with our Head Office Team. I am glad the staff were friendly and that you found us to be located centrally. We do hope we get the chance to welcome you back in the not too distant future. Kind regards, Anne C

Ok for a short stay

Ocena na stronie TripAdvisor 3.0/5

Lisa S Family - 29/09/2018 Opinia zatwierdzona w TripAdvisor

Room was ok, bathroom was s bit shabby. Could never get TV to work. We had a nice view of the Thames, staff was friendly and helpful. No elevator. So some good some bad. Probably wouldn’t stay there again-town of Staines had little to offer.

Dear Lisa S, Thank you for taking the time to write a review. This is very much appreciated. I am sorry on this occasion we did not meet the expected standard. My sincere apologies over any inconvenience caused. Thank you for your kind comments that the staff were friendly. We do hope that you will continue to use the Mercure brand in the future. Kind regards, Anne C

Najnowsze opinie: 20

Partner: TripAdvisor

Inne nasze hotele w pobliżu

staines - wszystkie nasze hotele