Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 1,848 reviews

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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 2
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 3
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 4
Blackburn Road, Clayton Le Moors Lancashire, BB5 5JP BLACKBURN, United Kingdom

Description

Hotel extras

  • 700 year-old country manor retaining its original features

  • 14 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities (Chargeable at £10pp)

  • Popular wedding reception destination for up to 250 guests

  • Beauty rooms offering a range of treatments

Our accommodation(s)

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

GPS:53.768386, -2.39473

Telephone
Fax +44 1254 872230

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAMEO RESTAURANT

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,848 reviews

TripAdvisor Rating  3.5/5  576 reviews

Desperately tired and in need of some care

TripAdvisor rating 3.0/5

keithw728 TripAdvisor review

The pictures show quite a grand, historic building that would be the kind of place we would choose to stay in normally, but beyond the front of the building , it is all very tired indeed. Reception smells like something has died in the cellar below and the receptionist told us they were bringing in a company to find out where the smell was coming from, but not a great first impression. We were told we had been given an upgrade to 'an executive room' which could be found down the endless corridors in the building behind the main hotel. To get there, you passed another function room that also smelled of damp rot, through several doors that have been badly repainted numerous times and down an external walkway where the wooden balustrades were collapsing an had been badly patched up with various planks of unpainted wood. The exterior walls of the hotel (especially at the back) have paint hanging off them and look in a very sorry state. The hotel is huge and desperately in need of some serious TLC. It feels like one of the 'end of life' type hotels that are purchased by Best Western. The only part of the hotel that felt up to standard was the Spa lounge and bar but probably because they are the areas generating the most revenue. We were not charged for the £10 per person fee for the use of the pool (which I would have resented greatly if they had tried), but would have had to pay to hire a robe at £5 each per visit..so we didn't bother. The staff were lovely in the restaurant, but most of the already very limited meal options on the menu were unavailable due to having been busy for the previous few days. This is not an acceptable excuse for a hotel to run out of food when offering a dinner bed and breakfast package, where people book to stay with plenty of notice. Breakfast was functionally ok but quite average and the evening meals were also ok but nothing to get excited about. I wouldn't return as the place is shabby and smells bad despite the staff being very attentive. They are simply working with what they have to offer. I certainly wouldn't hold a wedding or function at this hotel because it feels cheap, old and neglected. Shame really because the pictures make it look a lot nicer.

A wonderful birthday meal.

TripAdvisor rating 5.0/5

JeanieBlackburnLancs TripAdvisor review

We were at the Cameo Restaurant to celebrate a family birthday. The staff in the restaurant went above and beyond to ensure we had a perfect evening. Sara in charge was WONDERFUL. Welcoming us ensuring my sister felt special on her 80th birthday. Giving her a complementary drink as we sat at the table. She directed her young staff perfectly and knew all drink and food orders. After the meal I asked for a dessert and candle. The staff came out singing and we ended our happy occasion on such a happy note. Thank you all for a splendid evening.

Our wedding

TripAdvisor rating 5.0/5

michelleo0509 Couples - TripAdvisor review

I got married here end of April - Hired the Dunklaw suite for the ceremony and meal I hired a venue dresser who dressed it lovely - everything went smoothly thanks to Danielle/Athena who planned the wedding to Edwina on the day and a big shout out to aziz who on the day went above and beyond to make sure everyone was happy. Lovely food Also used the spa which was lovely but can struggle for sun loungers especially at peak times. Would definitely recommend to hold your wedding here it has lovely grounds for photos.

Unsatisfactory room

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Unsatisfactory room and no return calls from managers after many many messages left

Lovely overnight

TripAdvisor rating 5.0/5

Lowtontourists Families - TripAdvisor review

Overnight stay attending a wedding nearby. Warm welcome at reception, checked we’d entered car reg on the pad at reception. Clear directions to room and facilities. Helpful sheet with local taxi numbers (reliable service from them too). Room was spotless, bed exceptionally comfortable and facilities in the room and hotel well maintained. Didn’t use Spa but will next time. Reception, Bar and Restaurant staff were wonderful, listened to guests and dealt quickly and professionally with queries - postive, friendky attitudes all around, created a relaxing atmosphere. Bar and breakfast food was delicious , fair price and portion size. Thank you to Sarah, and Vanessa for managing our booking. A special mention to Aziz who managed breakfast buffet with panache -loved his exuberance and the kindness he showed to guests and colleagues.

Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback, particularly your lovely comment about our staff. I know they will be thrilled to see they have a personal name mention for delivering great service during your visit to the hotel. We are delighted that you enjoyed your stay with us and hope that you will stay with us again on your future visits to the area. Kind Regards, Fergus McDonald | General Manager

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Other web-users rate our hotel

  • 280 reviews 8.8/10 Location
  • 1,500 reviews 7/10 Room
  • 1,399 reviews 8/10 Service
  • 15 reviews 5.4/10 WiFi
  • 988 reviews 6.2/10 Food
  • 527 reviews 7.2/10 Wellness Area
  • 526 reviews 6.3/10 Cleanliness
  • 471 reviews 7.8/10 Breakfast

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