Novotel Cairo El Borg 4성

고객 평점 (ALL 평가) 4.5/5 1,414 리뷰

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Novotel Cairo El Borg - Image 1
Novotel Cairo El Borg - Image 2
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Novotel Cairo El Borg - Image 4
3 Saraya El Gezira street, Zamalek, 11211 CAIRO, 이집트

호텔설명

호텔 추가 정보

  • Fitness centre and outdoor pool

  • Jacuzzi and wellbeing spa facilities

  • Rooftop terrace overlooking the Nile

  • 10-minute walk to Cairo Tower and Egyptian Museum

  • 30-minute drive from Cairo Airport

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호텔 위치

Novotel Cairo El Borg

3 Saraya El Gezira street, Zamalek
11211 CAIRO
이집트

GPS:30.04441, 31.22604

전화
팩스 +20 2 27356724

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스
호텔 인근
  • 주차장

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  1,414 리뷰

TripAdvisor 평가  4.1/5  1,791 리뷰

2025으뜸 시설

Rude staff. Dirty hotel.

트립어드바이저 평점 1.0/5

docarva TripAdvisor 인증 리뷰

The check-in process was confusing, and the front desk staff were rude — at one point they even raised their voices at us. We had requested rooms with Nile view and did not get them. Aside from that, most of the hotel staff are polite — except for the front desk team. In my room, there was a blood stain on the bed sheet, which is completely unacceptable. The Pringles in the minibar was already opened, which is also unacceptable. The shower has no water pressure and the water is not hot at all — it’s only lukewarm. So if you spend the whole day out and expect a warm, relaxing shower when you return, you won’t get it. The hairdryer feels like a toy and doesn’t dry anything. Overall, this is a very average hotel and not worth the price. The only good thing is the location.

Mixed bag, ok for adults, not for families

트립어드바이저 평점 3.0/5

J L TripAdvisor 인증 리뷰

A Mixed Bag at Novotel Cairo El Borg — Great Views, Great Breakfast… and a Staff Surveillance Team Worthy of a Museum We stayed at Novotel Cairo El Borg for three nights, and let’s start with the good news: breakfast is excellent — at least if you’re an adult. There’s loads of variety, plenty of authentic dishes to try, and it’s genuinely one of the highlights of the stay. If you’re travelling with kids or teens, though, don’t expect the same enthusiasm from them. The swimming pool is small and spends most of its day hiding in the shade, which is not ideal if you’re hoping to catch some winter sun in December. There are two restaurants on-site. The food itself is pretty good, but the service is… well, let’s call it slow. The Italian restaurant has all the atmosphere of a dentist’s waiting room, while the rooftop restaurant at least compensates with spectacular views. Honestly, the views alone deserve five stars. The service, however, moves at a pace of a snail. Fine when you have hours to kill taking in the breath taking views...less so if you are actually thirsty or hungry. Their English is limited, so bring patience. The location is central and convenient — a definite plus. Now, for families: this hotel is not kid-friendly. Not even teen-friendly. Not even human-being-who-moves friendly. It feels like there’s a dedicated staff member assigned to monitor your children’s every breath. Our teens were treated like they were on the verge of committing high crimes against hotel property. Filling a water bottle in the gym? Absolutely not — a 13-year-old doing such a reckless thing must be stopped immediately. Getting in and out of the pool? Too dangerous. Too wet. Too… something. It’s not that the staff are rude — they’re actually polite — it’s just that the whole place operates with the energy of a museum where your children are the ones holding dripping ice creams while leaning over priceless artefacts. You can practically feel the collective inhale every time a teenager moves. In summary: Great breakfast, great views, decent food, central location… but if you’re travelling with kids or teens, prepare to feel like you’re starring in a live-action version of Night at the Museum, except you’re the ones being watched.

Dear J L, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Cairo El Borg. We are pleased to hear that you enjoyed our breakfast offerings and appreciated the spectacular views from our rooftop restaurant. Your compliments regarding our central location are also greatly appreciated. However, we regret to learn that your experience did not fully meet your expectations, particularly in relation to our facilities for families. We strive to create a welcoming environment for all guests and understand that our swimming pool and service pace did not align with your needs during your visit. Additionally, we acknowledge your concerns regarding our staff's approach to monitoring children, and we will review this to ensure that all guests feel comfortable and at ease. We value your insights and thank you for bringing these issues to our attention. It is our hope that you may consider staying with us again in the future, and we will certainly take your feedback into account as we continuously work to enhance our guest experience. Best regards, Abdellatif Gebril General Manager

Terrible service and uncooperative staff 😡

트립어드바이저 평점 1.0/5

egglestongavin TripAdvisor 인증 리뷰

Terrible service and limited dining options. I received a text messaging 5 days prior to arrival demanding full payment ,otherwise, the reservation would be cancelled; this was not explained to me when I made the reservation. The hotel is located fairly near to the original Egyptian museum, however, there is little else to explore. The roof top restaurant is limited with choice and dry; the hotel does not serve alcohol, although there are plenty of nearby hotels offering alcoholic beverages. I booked a family room, there was no bedding for the children and we had to contact reception to add an additional bed. I received a very rude response. When I tried to check-out the hotel refused. The receptionist insisted that a colleague needed to check that there was no damage to the room - I was appalled. We finally checked out and we will not be booking again; there are much better hotels within the vicinity.

Dear Gavin Sheard, Thank you for taking the time to provide your feedback regarding your recent stay at Novotel Cairo El Borg. I am truly sorry to learn that your experience did not meet your expectations, and I appreciate your comments regarding the service and dining options. I would like to clarify that our policy of requesting full payment prior to arrival is intended to secure reservations and is communicated during the booking process. apologize for the inconvenience you experienced with the bedding arrangements and the response from our team. It is our goal to ensure that families are comfortable, and your feedback will be reviewed to prevent future occurrences. Regarding the check-out process, it was clarified by our team the they checking the consumption of mini bar in the room and not to check the room condition. Regarding the hotel is not serving alcoholic it is already mentioned on hotel website I hope you consider giving us another opportunity to provide you with a better experience in the future. Best regards, Abdellatif Gebril General Manager

Nice job!

트립어드바이저 평점 5.0/5

Tiago B TripAdvisor 인증 리뷰

I am extremely pleased with the excellent work carried out by our Arab friends, Esraa and Hossam, who work at the Novotel. They provided outstanding service, demonstrating great professionalism, attentiveness, and kindness.

Thank you very much for your generous feedback and for choosing to stay at Novotel Cairo El Borg. We are thrilled to learn that you found our hotel to be excellent and appreciated its prime location with rooms offering stunning views of the Nile. It is gratifying to know that you enjoyed the fresh air and sounds of Cairo from your window. We are especially pleased that you had a positive dining experience at our rooftop restaurant and enjoyed the breakfast variety, including eggs cooked to order. Your mention of the ice cream in the lobby highlights the little touches we strive to provide to enhance our guests' experiences. We are also glad that our tour company could assist you in making the most of your time in Cairo. Thank you once again for your kind words about our team. We look forward to welcoming you back for another memorable stay in the future. Best regards, Novotel Cairo El Borg

고객 평점 3.0/5

Hansol P. 가족 - 전체(All) 통지 확인

직원들도 친절하고 방도 깨끗했지만 프런트에서 제가 이미 레이트 체크아웃을 결제했는데도 반복적으로 결제를 하라고 했습니다. 예약 내역을 꼼꼼히 살퍄봐야 합니다. 추가로 이미 결제를 완료한 제 카드에 이상이 있다고 다른 카드로 두번이나 결제했는데 첫 결제 건 취소 영수증도 계속 보내주지 않고 있어요. 빠른 처리 부탁드립니다.

한솔 박님, 소중한 의견에 감사드리며, 노보텔 카이로 엘 보르그를 선택해 주셔서 감사합니다. 고객님께서 겪으신 결제 관련 불편에 대해 유감스럽게 생각합니다. 저희는 고객님의 소중한 피드백을 바탕으로 서비스 개선에 힘쓰겠습니다. 다시 한 번 감사드리며, 카이로에서의 다음 방문을 기다리겠습니다. 감사합니다, 노보텔 카이로 엘 보르그

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,043 리뷰 9.3/10 위치
  • 1,322 리뷰 8.4/10 객실
  • 2,219 리뷰 9.3/10 서비스
  • 22 리뷰 5/10 인터넷 가격
  • 1,003 리뷰 8.9/10 조식
  • 594 리뷰 8.8/10 청결도
  • 213 리뷰 5.6/10 가격 대비 가치
  • 107 리뷰 6.1/10 수영장

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