Novotel Cairo El Borg 4성

고객 평점 (ALL 평가) 4.5/5 1,352 리뷰

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Novotel Cairo El Borg - Image 4
3 Saraya El Gezira street, Zamalek, 11211 CAIRO, 이집트

호텔설명

호텔 추가 정보

  • Fitness centre and outdoor pool

  • Jacuzzi and wellbeing spa facilities

  • Rooftop terrace overlooking the Nile

  • 10-minute walk to Cairo Tower and Egyptian Museum

  • 30-minute drive from Cairo Airport

숙박

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호텔 위치

Novotel Cairo El Borg

3 Saraya El Gezira street, Zamalek
11211 CAIRO
이집트

GPS:30.04441, 31.22604

전화
팩스 +20 2 27356724

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스
호텔 인근
  • 주차장

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  1,352 리뷰

TripAdvisor 평가  4.1/5  1,783 리뷰

2025으뜸 시설

고객 평점 3.0/5

Hansol P. 가족 - 전체(All) 통지 확인

직원들도 친절하고 방도 깨끗했지만 프런트에서 제가 이미 레이트 체크아웃을 결제했는데도 반복적으로 결제를 하라고 했습니다. 예약 내역을 꼼꼼히 살퍄봐야 합니다. 추가로 이미 결제를 완료한 제 카드에 이상이 있다고 다른 카드로 두번이나 결제했는데 첫 결제 건 취소 영수증도 계속 보내주지 않고 있어요. 빠른 처리 부탁드립니다.

한솔 박님, 소중한 의견에 감사드리며, 노보텔 카이로 엘 보르그를 선택해 주셔서 감사합니다. 고객님께서 겪으신 결제 관련 불편에 대해 유감스럽게 생각합니다. 저희는 고객님의 소중한 피드백을 바탕으로 서비스 개선에 힘쓰겠습니다. 다시 한 번 감사드리며, 카이로에서의 다음 방문을 기다리겠습니다. 감사합니다, 노보텔 카이로 엘 보르그

Excellent hotel in a great location.

트립어드바이저 평점 5.0/5

Paul N TripAdvisor 인증 리뷰

Great hotel in a great location. We had rooms overlooking the Nile and loved the fact that you could open the window to get fresh air and absorb the sounds of Cairo. Our checkin, room and overall experience was 100%. We had dinner in the roof top restaurant a couple of times and the food and service was excellent. Breakfast provides a great variety of food with eggs cooked to order. Loved the fact that you could get an ice cream in the lobby area at any time, it was yum. We used the tour company situated in the lobby and they assisted with all we wanted to do whilst in Cairo. Thanks to all the team who made our stay very special.

Dear P G Nugent, Thank you very much for your generous feedback and for choosing to stay at Novotel Cairo El Borg. We are thrilled to learn that you found our hotel to be excellent and appreciated its prime location with rooms offering stunning views of the Nile. It is gratifying to know that you enjoyed the fresh air and sounds of Cairo from your window. We are especially pleased that you had a positive dining experience at our rooftop restaurant and enjoyed the breakfast variety, including eggs cooked to order. Your mention of the ice cream in the lobby highlights the little touches we strive to provide to enhance our guests' experiences. We are also glad that our tour company could assist you in making the most of your time in Cairo. Thank you once again for your kind words about our team. We look forward to welcoming you back for another memorable stay in the future. Best regards, Novotel Cairo El Borg

고객 평점 5.0/5

Seungjae L. 가족 - 전체(All) 통지 확인

복잡한 카이로 시내에서 조용하고 쾌적한 숙소에 머물 수있어서 좋았습니다.

이승재 고객님께, 저희 노보텔 카이로 엘 보르그에 대한 긍정적인 평가에 진심으로 감사드립니다. 고객님께서 저희 직원들의 친절한 응대와 카이로 시내에서의 조용하고 쾌적한 숙소를 즐기셨다는 말씀에 매우 기쁩니다. 앞으로도 지속적으로 고객님께 더 나은 서비스를 제공할 수 있도록 노력하겠습니다. 감사합니다. 노보텔 카이로 엘 보르그

🎉🎉🎉🎉🎉✨️✨️✨️✨️✨️✨️✨️

트립어드바이저 평점 5.0/5

Road65027883997 TripAdvisor 인증 리뷰

𝖳𝗁𝖾 hotel is fantastic i went to with my family I enjoyed in the brackets the room is clean and team help people. Miss Aya is beautiful and help the people the smile, s Aya is very beautiful I loved the hotel 🤩

Dear Road65027883997, Thank you for your enthusiastic feedback regarding your stay at Novotel Cairo El Borg. We are pleased to hear that you and your family enjoyed your experience and found our team, particularly Ms. Aya, to be helpful and welcoming. Your kind words are greatly appreciated. Best regards, Novotel Cairo El Borg

Friendly face

트립어드바이저 평점 3.0/5

asialoverR TripAdvisor 인증 리뷰

This review is based on my observations and my personal interaction with the staff members. I booked for this hotel for five nights stay for a family holiday of 4. The reason for choosing the hotel was the location and ease of make booking ( as they didn’t insist on separate room for the children). The rate was reasonable compared to other 4-5 stars in Cairo, I found that hotel rates in Cairo are on the higher end and I paid for 5 nights more that what I’d usually pay for a 5 stars hotel in Seoul, BKK or Tokyo. The hotel is a very good four stars and it’s reflected in the price, Service, rooms and breakfast buffet . I noticed the hotel doesn’t employ many females for example in the reception ( after 5 nights stay )I encountered one female staff , during breakfast I occasionally saw one female working VS 5-6 males , I think HK has no female staff at all. The reception could be hit and miss, some members like Mohammed is always very warm, friendly and pleasant whenever I had any interaction with him. I found other reception staff to be quite mechanical, zero smiles ,just doing the job they are paid to do, lacking warmth. On the day of the checkout I interacted with one staff who was very cold and stiff, wanted to serve another guest but the guest told him I was there first and he didn’t even apologise( will not mention the name) I asked for extended checkout and he said it’s $40 extra until 6 pm, at the time of payment a female colleague Veerine happens to be there, I hinted that I might leave little bit after 6 just in case ,his face changed and said ,after six I will have to pay again from 6 to 8 then Veerine cut him off and said not to worry about 30 minutes. One week before arrival , I emailed the hotel to prepare the sofa bed as we will be arriving around midnight and kids will be tired , I received a positive reply just to arrive after midnight and the sofa bed was not ready and had to wait for HK to set it up. We stayed 2 nights in a city facing room then paid to upgrade to Nile view room which was worth it. Rooms are of reasonable size , beds were comfortable with no bath tub and weak shower pressure and when you turn on the hot water it takes a minute to for the hot water to come. Rooftop food was nice , expensive and you choose a table facing the Nile a loud chiller noise could annoy you , I personally enjoyed the view and it didn’t bother me. Breakfast area is narrow and you have to move carefully between chairs , breakfast spread is not large but most of the food had good flavours and tasted good. Breakfast staff are very friendly and helpful. Went twice to the Italian restaurant both times didn’t even see single staff or other customers, see photos. Swimming pool surrounded by high walls and seldom gets any sun. The hotel has no Conceirge . No restaurants or supermarkets in the immediate vicinity of the hotel ,means you can walk 20 minutes to reach downtown via the bridge , or take Uber to Zamalek area for about EGP 60 Bottom line, this is a solid 4 stars hotel well priced. All in all the stay was good and we didn’t encounter any issues. I felt most of the staff were trying to please the guests. It’s not a place where whenever you encounter staff you’d be greeted and smiled at.Maybe next time we visit Cairo we stay here again and lower our expectations or pay more and move to a 5 stars property . If you’re looking for exclusive place to stay Novotel el Borg is not the place but if you want clean rooms, decent place to stay and save on your accommodation this Novotel is the perfect place . Checkout took 5-7 minutes to check the minibar

Dear asialoverR, Thank you for sharing your observations and feedback regarding your recent stay at Novotel Cairo El Borg. We appreciate your comments about our location, reasonable rates, and the comfort of our rooms. It is pleasing to know that you enjoyed the Nile view room upgrade and that our breakfast staff provided you with friendly service. We acknowledge your concerns regarding the gender balance among our staff and the varying levels of warmth in service interactions. Your feedback is invaluable in guiding our ongoing training and development efforts. Regarding the sofa bed preparation, we sincerely apologize for any inconvenience caused upon your late arrival. We strive to ensure all guest requests are met promptly. We appreciate your understanding regarding the extended checkout policy. Our team aims to accommodate guests' needs while adhering to hotel policies. Additionally, we acknowledge your remarks about the breakfast area and the swimming pool, and we will consider them as we work to enhance our facilities. Thank you for your constructive feedback, and we hope to welcome you back on your next visit to Cairo. Best regards, Novotel Cairo El Borg

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 963 리뷰 9.4/10 위치
  • 1,219 리뷰 8.6/10 객실
  • 2,077 리뷰 9.3/10 서비스
  • 21 리뷰 4.8/10 인터넷 가격
  • 972 리뷰 9/10 조식
  • 550 리뷰 9.2/10 청결도
  • 99 리뷰 5.4/10 수영장
  • 36 리뷰 3.5/10 음료

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