Novotel Cairo Airport 4성

고객 평점 (ALL 평가) 3.8/5 611 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Cairo Airport - Image 1
Novotel Cairo Airport - Image 2
Novotel Cairo Airport - Image 3
Novotel Cairo Airport - Image 4
Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 CAIRO, Egypt

호텔설명

호텔 추가 정보

  • 24-Hours free airport shuttle

  • 2 Swimming pools

  • Free WIFI

  • 5 flexible meeting rooms

  • Fitness centre

숙박

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호텔 위치

Novotel Cairo Airport

Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 CAIRO
Egypt

GPS:30.120944, 31.403

전화
팩스 +20 2 22693530

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.8/5  611 리뷰

TripAdvisor 평가  4.0/5  2,452 리뷰

Welcoming transit hotel opposite CAI airport

트립어드바이저 평점 5.0/5

Tom T TripAdvisor 인증 리뷰

Well-run transit hotel with pool, nice lunch buffet, everything reasonably priced. Free hotel bus, motivated, professional reception, approachable manager who helped me with local flight booking. The recently visited Accor hotels in Rio/BA could learn a lot from Egyptian hospitality in the Accor group. Would happily stay again when changing planes in CAI. (The doors could be adjusted to reduce noise).

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDessouky General Manager

Semen on window, tech & room service complaints

트립어드바이저 평점 2.0/5

uguesswho TripAdvisor 인증 리뷰

ale semen dripped down my window, tech support only fixed USB by removing the TV & leaving it on constantly while I worked, which was distracting. Room service demanded cash that cost me a trip downtown to see famous souk (I had kept just enough local currency for that). Breakfast was uneven at best, with inedible Chinese noodles (perhaps they forgot the "secret sauce"?) and curried vegetables also sauceless but heavily dosed with too-hot spices. Of the Western baked goods, none seemed fresh except the odd cheese croissants (spicy cumin-scented filling is not what I expected). "Pineapple juice" was artificial, orange juice appeared later. On the positive side, the room was exceptionally quiet, though 150 meters from reception. Room service delivered soupy, tasteless alfredo without spoon, so pasta was cold as the grilled vegetables when delivered. The manager simply looked weary when I showed the semen-on-window photos, no apologies. However, the ladies in hallway were helpful & all else was spotless in room -- I hope they are not blamed for not looking overhead for semen stain, as only a man would leave such filth.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issues you experienced during your stay, particularly the unfortunate incident with the bird stain on the window. We understand how unsettling that can be, and we are actively reviewing our cleaning protocols to ensure this does not happen again. Regarding the technical issues with your room, we appreciate your input and will address the concerns with our maintenance team to ensure a more effective resolution in the future. We're also sorry to hear that your experience with room service did not meet your expectations. Your comments about the food quality and service have been noted, and we will work with our culinary team to improve our offerings. While we're glad to hear that you found your room quiet, we recognize that the distance from reception can be a drawback. We appreciate your understanding and will continue to strive for a more seamless experience for our guests. We value your feedback and hope to have the opportunity to welcome you back for a much improved stay. Best regards, Atta ELDessouky General Manager

Evening between friends

트립어드바이저 평점 5.0/5

brunokabomed TripAdvisor 인증 리뷰

I come often in Novotel Cairo, it is a big hotel but you can find family atmosfer, hotel people are gentle and always available. In the evening normally I stay in resturant bised swimming pool, here Mr Khaled and his colleagues put you in condition to enjoy food and relax.

Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Atta El Dessouky General Manager

Rude receptionists and Terrible Coordinations

트립어드바이저 평점 1.0/5

Said J TripAdvisor 인증 리뷰

I was on transit in cairo airport. The Egypt air employees gave me a transit voucher to that terrible hotel. It seems that the employees in the transit desk and the hotel never coordinated, so according the hotel employee (I think his name is Amro), they are full and no longer accepting transit passengers, so they just scribbled another hotel name and said I needed to go there. Needless to say they were extremely rude and they could have handled it in a better way. Of course Egypt Air is also to blame. I am never going to use that airline or that hotel.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDessouky General Manager

Bit of a shambles

트립어드바이저 평점 3.0/5

Susan L TripAdvisor 인증 리뷰

We checked in very late but I am platinum and had given plenty of notice. Beware that breakfast unlike every other Novotel I have stayed in is not included and do not expect great service. The Suite was great, bed was very very comfortable but check in and check out and service was chaotic. Its the only Accor hotel where there is no private checkin for Accor, there is no lounge and the staff can be quire surly which is a shame as it's a nice hotel.

Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and sorry that you were unhappy with some areas of the hotel experience, our Executive Team will review your rating and survey to ensure that we are consistently providing the best in terms of product. We hope that you will give us the opportunity to better serve you soon. Best Regards, Atta El Dessouky General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,187 리뷰 8.9/10 위치
  • 2,055 리뷰 6.8/10 객실
  • 5,118 리뷰 8.7/10 서비스
  • 170 리뷰 3.3/10 인터넷 가격
  • 950 리뷰 5.8/10 청결도
  • 499 리뷰 5.3/10 안락함
  • 406 리뷰 5.7/10 편의 시설
  • 390 리뷰 7.3/10 조식

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Cairo 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.