ノボテルカイロエルボルグ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,441 件のレビュー

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3 Saraya El Gezira street, Zamalek, 11211 カイロ, エジプト

説明

ホテルのその他の情報

  • フィットネスセンターと屋外プール

  • ジャグジー、健康増進を目的としたスパ施設

  • ナイル川を一望する屋上のプール

  • カイロタワーまで徒歩10分

  • カイロ空港から車で30分

当ホテルの客室

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ホテル所在地

ノボテルカイロエルボルグ

3 Saraya El Gezira street, Zamalek
11211 カイロ
エジプト

GPS:30.04441, 31.22604

電話番号
ファックス +20 2 27356724

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,441 件のレビュー

トリップアドバイザーの評価  4.1/5  1,796 件のレビュー

2025エクセレンス認証

Missing points stay

トリップアドバイザーの評価 1.0/5

a_elhaiwan トリップアドバイザー認証口コミ

In August 2025 , I was staying at Novotel Cairo el borg, The reservation was for 2 rooms double occupancy an for 2 nights , Dispite few problems faces during the stay , but it’s okay never mind, But the problem I am reviewing because of it , is after checking out , and as for my loyalty program Accor , the points must be credited to my account as the total amount of the 2 rooms paid ( this is as the terms of the program ) But the points was added for 1 room only. I have contacted Mr Osama Yousef reservations manager and he promised he will solve the problem , I asked him to send me the total invoice for the stay , but he didn’t , unfortunately, with no professionality , he ignore my calls and WhatsApp messages . I don’t know how this attitude came from responsible person Representing the hotel . I am asking for my rights, I am not asking for complimentary . I will not compromise on my rights. My email holding the Accor account : Ayman@ihcg-corp.com My loyalty membership number : 308103464094810 0

The Nile at your feet

トリップアドバイザーの評価 5.0/5

solanna トリップアドバイザー認証口コミ

Beautiful hotel, with the best view of the Nile. Excellent breakfast, very friendly staff and very spacious rooms. They even provided us with breakfast boxes when we had to leave early in the morning for Alexandria

Dear Solanna, Thank you for your wonderful feedback and for choosing Novotel Cairo El Borg. We are pleased to hear that you enjoyed the stunning views of the Nile, our spacious accommodations, and the excellent breakfast provided by our attentive staff. Your satisfaction is our priority, and we are glad to have met your needs during your stay. Best regards, Novotel Cairo El Borg

😍😍😍😍😍😍😍😍😍

トリップアドバイザーの評価 5.0/5

Road65027883997 トリップアドバイザー認証口コミ

I go to the hotel with my friends . I very enjoyed it I want to thanks for Miss AYA and his team and room is clean so I happy 😊

Dear Road65027883997, Thank you for your enthusiastic review and for choosing Novotel Cairo El Borg for your stay. We are pleased to hear that you and your friends enjoyed your time with us and that Miss Aya and her team contributed positively to your experience. Your feedback regarding the cleanliness of your room is greatly appreciated. Best regards, Novotel Cairo El Borg

Bad start

トリップアドバイザーの評価 1.0/5

Freedom51096494830 トリップアドバイザー認証口コミ

After a long flight and an exhausting night, I expected to rest upon arriving at my room. Instead, ongoing maintenance work with loud drilling and hammering made this impossible. Despite contacting the front desk twice, nothing was done to resolve the issue. This was an extremely frustrating and disappointing way to begin my trip.

Dear Freedom51096494830, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Cairo El Borg. I sincerely apologize for the inconvenience you experienced due to the maintenance work occurring during your visit. We understand how important a restful environment is after a long journey, and it is regrettable that we fell short in this regard. Your comments have been noted, and we will address this matter with our team to enhance our guest experience in the future. Best regards, Abdellatif Gebril General Manager

Rude staff. Dirty hotel.

トリップアドバイザーの評価 1.0/5

docarva トリップアドバイザー認証口コミ

The check-in process was confusing, and the front desk staff were rude — at one point they even raised their voices at us. We had requested rooms with Nile view and did not get them. Aside from that, most of the hotel staff are polite — except for the front desk team. In my room, there was a blood stain on the bed sheet, which is completely unacceptable. The Pringles in the minibar was already opened, which is also unacceptable. The shower has no water pressure and the water is not hot at all — it’s only lukewarm. So if you spend the whole day out and expect a warm, relaxing shower when you return, you won’t get it. The hairdryer feels like a toy and doesn’t dry anything. Overall, this is a very average hotel and not worth the price. The only good thing is the location.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,046 件のレビュー 9.2/10 ロケーション
  • 1,318 件のレビュー 8.3/10 客室
  • 2,211 件のレビュー 9.3/10 サービス
  • 22 件のレビュー 5/10 インターネット
  • 1,005 件のレビュー 8.9/10 朝食
  • 593 件のレビュー 8.7/10 清潔さ
  • 382 件のレビュー 6/10 快適さ
  • 248 件のレビュー 6.1/10 設備

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